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    							User's Guide
    NPD5100-04 EN 
    						
    							Copyright
    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
    means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
    Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
    herein. Neither is any liability assumed for damages resulting from the use of the information herein. 
    The
    information contained herein is designed only for use with this Epson product. Epson is not responsible for any
    use of this information as applied to other products.
    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
    damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
    abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
    failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
    Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of
    any options or any consumable products other than those designated as Original Epson Products or Epson
    Approved Products by Seiko Epson Corporation.
    Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
    occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
    Epson Corporation.
    © 2014 Seiko Epson Corporation. All rights reserved.
    The contents of this manual and the 
    specifications of this product are subject to change without notice. User's Guide
    Copyright
    2 
    						
    							Trademarks
    ❏EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
    trademark of Seiko Epson Corporation.
    ❏EPSON Scan 
    software is based in part on the work of the Independent JPEG Group.
    ❏libtiff
    Copyright © 1988-1997 Sam Leffler
    Copyright © 1991-1997 Silicon Graphics, Inc.
    Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is
    hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
    all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics
    may not be used in any advertising or publicity relating to the software without the specific, prior written
    permission of Sam Leffler and Silicon Graphics.
    THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
    IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
    MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
    IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
    INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
    WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
    OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
    CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
    ❏Microsoft
    ®, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.
    ❏Apple, Macintosh, Mac OS, OS X, Bonjour, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple
    Inc., registered in the U.S. and other countries. AirPrint and the AirPrint logo are trademarks of Apple Inc.
    ❏Apple Chancery, Chicago, Geneva, Hoefler Text, Monaco and New York are trademarks or registered
    trademarks of Apple Inc.
    ❏Google Cloud Print™, Chrome™, Chrome OS™, and Android™ are trademarks of Google Inc.
    ❏Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark
    Office and may be registered in certain jurisdictions.
    ❏Albertus, Arial, Gill Sans, Joanna and Times New Roman are trademarks of The Monotype Corporation.
    ❏ITC Avant Garde, ITC Bookman, ITC Lubalin, ITC Mona Lisa Recut, ITC Symbol, ITC Zapf-Chancery, and
    ITC Zapf Dingbats are trademarks of International Typeface Corporation registered in the United States Patent
    and Trademark Office and may be registered in certain jurisdictions.
    ❏Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are
    registered trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions,
    exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger
    Druckmaschinen AG.
    ❏Wingdings is a registered trademark of 
    Microsoft Corporation in the United States and other countries.
    ❏Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions.
    ❏Adobe SansMM, Adobe SerifMM, Carta, and Tekton are registered trademarks of Adobe Systems Incorporated.
    ❏Marigold and Oxford are trademarks of AlphaOmega Typography.
    ❏Coronet is a registered trademark of Ludlow Type Foundry.
    ❏Eurostile is a trademark of Nebiolo. User's Guide
    Trademarks
    3 
    						
    							❏Bitstream is a registered trademark of Bitstream Inc. registered in the United States Patent and Trademark
    Office and may be registered in certain jurisdictions.
    ❏Swiss is a trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be
    registered in certain jurisdictions.
    ❏PCL is the registered trademark of Hewlett-Packard Company.
    ❏Adobe, Adobe Reader, PostScript3, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated,
    which may be registered in certain jurisdictions.
    ❏Getopt
    Copyright © 1987, 1993, 1994 
    The Regents of the University of California. All rights reserved.
    Redistribution and use in source and binary forms, with or without 
    modification, are permitted provided that
    the following conditions are met:
    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following
    disclaimer.
    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
    following disclaimer in the documentation and/or other materials provided with the distribution.
    4. Neither the name of the University nor the names of its contributors may be used to endorse or promote
    products derived from this software without specific prior written permission.
    THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ''AS IS'' AND ANY EXPRESS
    OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
    MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
    SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
    SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
    PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
    BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
    CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
    ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
    DAMAGE.
    ❏Arcfour
    This code illustrates a sample implementation of the Arcfour algorithm.
    Copyright © April 29, 1997 Kalle Kaukonen. All Rights Reserved.
    Redistribution and use in source and binary forms, with or without modification, are permitted provided that
    this copyright notice and disclaimer are retained.
    THIS SOFTWARE IS PROVIDED BY KALLE KAUKONEN AND CONTRIBUTORS ''AS IS'' AND ANY
    EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
    DISCLAIMED. IN NO EVENT SHALL KALLE KAUKONEN OR CONTRIBUTORS BE LIABLE FOR ANY
    DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
    (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
    OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
    THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
    NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
    IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
    ❏microSDHC Logo is a trademark of SD-3C, LLC.
    Note: microSDHC is built into the product and cannot be removed.
    User's Guide
    Trademarks
    4 
    						
    							❏Intel® is a registered trademark of Intel Corporation.
    ❏General Notice: Other product names used herein are for 
    identification purposes only and may be trademarks
    of their respective owners. Epson disclaims any and all rights in those marks. User's Guide
    Trademarks
    5 
    						
    							Contents
    Copyright
    Trademarks
    About This Manual
    Introduction to the Manuals..................10
    Marks and Symbols........................ 10
    Descriptions Used in this Manual..............11
    Operating System References.................11
    Important Instructions
    Safety Instructions.........................12
    Printer Advisories and Warnings.............. 13
    Advisories and Warnings for Setting Up/
    Using the Printer........................13
    Advisories and Warnings for Using the
    Printer with a Wireless Connection...........14
    Advisories and Warnings for Using the
    Touchscreen........................... 14
    Advisories and Warnings for Using the
    Optional Cabinet........................14
    Protecting Your Personal Information...........15
    Administrator Settings
    Locking the Printer Settings Using an
    Administrator's Password....................16
    Unlocking the Printer Settings................ 16
    User Feature Restrictions....................16
    Printer Basics
    Part Names and Functions...................18
    Control Panel............................ 22
    Buttons and Lights.......................22
    Icons Displayed on the LCD Screen...........22
    Icons Displayed on the Software Keyboard of
    the LCD Screen.........................24
    Menu Options............................24
    Copy Mode............................24
    Scan Mode.............................26
    Fax Mode............................. 28
    Memory Device Mode....................29
    Setup Mode............................30
    Contacts Mode......................... 40
    Presets Mode...........................41
    Status Menu............................41
    Loading Paper
    Paper Handling Precautions..................42
    Available Paper and Capacities................42
    List of Paper Types.......................45
    Loading Paper in the Paper Cassette............46
    Loading Paper in the Rear Paper Feed...........48
    Loading Paper in the Front Paper Feed Slot. . . . . . . 50
    Loading Envelopes and Precautions............ 52
    Setting the Paper Size and Paper Type for Each
    Paper Source.............................52
    Placing Originals
    Available Originals for the ADF............... 54
    Placing Originals on the ADF.................54
    Placing Originals on the Scanner Glass. . . . . . . . . . 56
    Managing Contacts
    Registering Contacts....................... 58
    Registering Grouped Contacts................ 58
    Registration and Backup of Contacts Using a
    Computer............................... 59
    Printing
    Printing from the Control Panel...............60
    Printing from a Computer................... 60
    Authenticating Users in the Printer Driver
    when User Feature Restriction Is Enabled (for
    Windows Only).........................61
    Printing Basics - Windows................. 61
    Printing Basics - Mac OS X.................63
    Printing on 2-Sides.......................64
    Printing Several Pages on One Sheet..........67
    Printing to Fit the Paper Size................68
    Printing Multiple Files Together (for
    Windows Only).........................69
    Enlarged Printing and Making Posters (for
    Windows Only).........................70
    Printing Using Advanced Features........... 76
    Printing Using a PostScript Printer Driver........78
    Printing Using a PostScript Printer Driver -
    Windows..............................78 User's Guide
    Contents
    6 
    						
    							Printing Using a PostScript Printer Driver -
    Mac OS X............................. 80
    Setting Items for the PostScript Printer Driver. . . 83
    Printing from Smart Devices................. 83
    Using Epson iPrint.......................83
    Using AirPrint..........................85
    Canceling Printing.........................85
    Canceling Printing - Printer Button...........85
    Canceling Printing - Status Menu............85
    Canceling Printing - Windows.............. 86
    Canceling Printing - Mac OS X..............86
    Copying
    Scanning
    Scanning Using the Control Panel..............88
    Scanning to an Email.....................88
    Scanning to a Network Folder or FTP Server. . . . 89
    Scanning to a Memory Device.............. 90
    Scanning to the Cloud.................... 90
    Scanning Using Document Capture Pro (for
    Windows Only).........................90
    Scanning to a Computer (WSD).............91
    Scanning from a Computer...................92
    Authenticating Users when Using Access
    Control in EPSON Scan (for Windows Only). . . . 92
    Scanning in Office Mode.................. 92
    Scanning in Professional Mode..............94
    Scanning from Smart Devices.................96
    Faxing
    Setting Up a Fax...........................98
    Connecting to a Phone Line................98
    Making Basic Fax Settings.................102
    Sending Faxes........................... 104
    Basic Fax Sending Operations..............104
    Various Ways of Sending Faxes.............106
    Receiving Faxes..........................110
    Setting Receiving Mode.................. 110
    Various Ways of Receiving Faxes............111
    Saving and Forwarding Received Faxes. . . . . . . 112
    Using Other Faxing Features.................117
    Printing Fax Report and List...............117
    Setting Security for Faxing................ 118
    Checking Fax Jobs...................... 118
    Replacing Ink Supply Units and Other 
    Consumables
    Checking the Status of the Remaining Ink and
    the Maintenance Box......................121
    Checking the Status of the Remaining Ink
    and the Maintenance Box - Control Panel. . . . . 121
    Checking the Status of the Remaining Ink
    and the Maintenance Box - Windows.........121
    Checking the Status of the Remaining Ink
    and the Maintenance Box - Mac OS X........121
    Ink Supply Unit Codes.....................122
    Ink Supply Unit Handling Precautions..........122
    Replacing Ink Supply Units..................124
    Maintenance Box Code.....................127
    Maintenance Box Handling Precautions........ 128
    Replacing a Maintenance Box................128
    Maintenance Rollers Codes..................130
    Replacing Maintenance Rollers in Paper
    Cassette 1.............................. 130
    Replacing Maintenance Rollers in Paper
    Cassette 2 to 4........................... 133
    Temporarily Printing with Black Ink...........137
    Temporarily Printing with Black Ink - Windows 138
    Temporarily Printing with Black Ink -
    Mac OS X............................ 139
    Conserving Black Ink when the Black Ink Is
    Low (for Windows Only)................... 140
    Improving Print and Scan Quality
    Checking and Cleaning the Print Head.........141
    Checking and Cleaning the Print Head -
    Control Panel..........................141
    Checking and Cleaning the Print Head -
    Windows.............................142
    Checking and Cleaning the Print Head -
    Mac OS X............................ 142
    Running Power Ink Flushing...............142
    Aligning the Print Head....................143
    Aligning the Print Head - Control Panel. . . . . . 143
    Aligning the Print Head - Windows..........144
    Aligning the Print Head - Mac OS X.........144
    Cleaning the Paper Path for Ink Smears.........145
    Cleaning the Paper Path for Paper Feeding
    Problems...............................145
    Cleaning the ADF........................ 146
    Cleaning the Scanner Glass..................148 User's Guide
    Contents
    7 
    						
    							Applications and Network Service 
    Information
    Epson Connect Service.....................149
    Web Config.............................149
    Running Web Config on a Web Browser. . . . . . 149
    Running Web Config on Windows.......... 150
    Running Web Config on Mac OS X..........150
    Necessary Applications.....................151
    Windows Printer Driver..................151
    Mac OS X Printer Driver................. 152
    EPSON Scan (Scanner Driver)............. 153
    Document Capture Pro (for Windows Only). . . 154
    PC-FAX Driver (Fax Driver)...............154
    FAX Utility........................... 155
    E-Web Print (for Windows Only)........... 155
    EPSON Software Updater.................156
    EpsonNet Config.......................156
    Uninstalling Applications...................156
    Uninstalling Applications - Windows.........156
    Uninstalling Applications - Mac OS X........157
    Installing Applications.....................158
    Installing a PostScript Printer Driver.........158
    Installing the Epson Universal Printer Driver
    (for Windows Only).....................161
    Updating Applications and Firmware.......... 162
    Solving Problems
    Checking the Printer Status..................163
    Checking Messages on the LCD Screen. . . . . . . 163
    Error Code on the Status Menu.............164
    Checking the Printer Status - Windows.......169
    Checking Printer Status - Mac OS X......... 170
    Removing Jammed Paper...................170
    Removing Jammed Paper from the Front
    Cover (A)............................ 171
    Removing Jammed Paper from the Rear
    Paper Feed (B1). . . . . . . . . . . . . . . . . . . . . . . . 171
    Removing Jammed Paper from the Front
    Paper Feed Slot (B2). . . . . . . . . . . . . . . . . . . . . 172
    Removing Jammed Paper from the Paper
    Cassette (C1/C2/C3/C4)..................173
    Removing Jammed Paper from Rear Cover 1
    (D1) and Rear Cover 2 (D2)...............174
    Removing Jammed Paper from the Rear
    Cover (E).............................176
    Removing Jammed Paper from the ADF (F). . . 176
    Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 179
    Original Does Not Feed in the ADF. . . . . . . . . .180
    Power and Control Panel Problems............180
    Power Does Not Turn On.................180
    Power Does Not Turn Off.................180
    LCD Screen Gets Dark...................180
    Printer Does Not Print.....................181
    Printout Problems........................ 181
    Print Quality Is Poor.................... 181
    Copy Quality Is Poor.................... 183
    An Image of the Reverse Side of the Original
    Appears in the Copied Image.............. 183
    The Position, Size, or Margins of the Printout
    Are Incorrect..........................183
    Paper Is Smeared or Scuffed............... 184
    Printed Characters Are Incorrect or Garbled. . . 185
    The Printed Image Is Inverted..............185
    The Printout Problem Could Not be Cleared. . . 185
    Printing Is Too Slow.......................185
    PostScript Printer Driver Problems............186
    Printer Does Not Print While Using
    PostScript Printer Driver................. 186
    Printer Does Not Print Correctly While
    Using PostScript Printer Driver.............186
    Print Quality Is Poor While Using PostScript
    Printer Driver......................... 187
    Printing Is Too Slow While Using PostScript
    Printer Driver......................... 187
    Cannot Start Scanning.....................187
    Scanned Image Problems................... 188
    Scan Quality Is Poor.....................188
    Characters Are Blurred...................188
    An Image of the Reverse Side of the Original
    Appears in the Scanned Image............. 188
    Moiré (Cross-Hatch) Patterns Appear in the
    Scanned Image.........................189
    Scanning Area or Direction Is Not Correct. . . . 189
    The Scanned Image Problem Could Not be
    Cleared..............................190
    Other Scanning Problems...................190
    Thumbnail Preview Does Not Work Properly. . .190
    Scanning Is Too Slow....................190
    Cannot Send the Scanned Image by Email. . . . . 190
    Scanning Stops when Scanning to PDF/
    Multi-TIFF........................... 190
    Problems when Sending and Receiving Faxes. . . . .191
    Cannot Send or Receive Faxes..............191
    Cannot Send Faxes......................192
    Cannot Send Faxes to a Specific Recipient. . . . . 192
    Cannot Send Faxes at a Specified Time....... 193
    Cannot Receive Faxes....................193
    Memory Full Error Occurs................193 User's Guide
    Contents
    8 
    						
    							Sent Fax Quality Is Poor..................194
    Faxes Are Sent at the Wrong Size............194
    Received Fax Quality Is Poor...............194
    Cannot Receive A3 Size Faxes..............195
    Received Faxes Are Not Printed............ 195
    Other Faxing Problems.....................195
    Cannot Make Calls on the Connected
    Telephone............................ 195
    Answering Machine Cannot Answer Voice
    Calls................................ 195
    Sender's Fax Number Not Displayed on
    Received Faxes or the Number Is Wrong......196
    Other Problems..........................196
    Slight Electric Shock when Touching the
    Printer...............................196
    Operation Sounds Are Loud...............196
    The Date and Time Are Incorrect........... 196
    Memory Device Is not Recognized.......... 196
    Cannot Save Data to a Memory Device.......196
    Forgot Your Password....................197
    Application Is Blocked by a Firewall (for
    Windows Only)........................ 197
    Appendix
    Technical Specifications....................198
    Printer Specifications....................198
    Scanner 
    Specifications................... 198
    Interface Specifications...................199
    Fax Specifications.......................199
    Wi-Fi Specifications.....................200
    Ethernet 
    Specifications...................200
    Security Protocol.......................200
    Supported Third Party Services.............201
    External USB Device Specifications..........201
    Supported Data 
    Specifications..............201
    Dimensions...........................202
    Electrical Specifications.................. 202
    Environmental Specifications..............203
    System Requirements....................203
    Font Information.........................204
    Available Fonts for PostScript..............204
    Available Fonts for PCL 5.................205
    Available Fonts for PCL 6.................207
    List of Symbol Sets......................209
    Regulatory Information.................... 214
    Standards and Approvals................. 214
    Restrictions on Copying..................215
    Printer Transfer and Transportation........... 216
    Printer Transfer Within a Short Distance. . . . . . 216
    Transporting the Printer..................216
    Installing the Optional Units.................219
    Optional Cabinet Code...................219
    Installing the Optional Cabinet.............219
    Optional Paper Cassette Unit Code..........223
    Installing the Optional Paper Cassette Units. . . 224
    Accessing an External USB Device From a
    Computer.............................. 228
    Using an Email Server..................... 229
    Configuring an Email Server...............229
    Email Server Setting Items................ 230
    Checking an Email Server Connection....... 231
    Where to Get Help........................231
    Technical Support Web Site................231
    Contacting Epson Support................ 232 User's Guide
    Contents
    9 
    						
    							About This Manual
    Introduction to the Manuals
    The latest versions of the following manuals are available from the Epson support website.
    http://www.epson.eu/Support (Europe)
    http://support.epson.net/ (outside Europe)
    ❏Important Safety Instructions (paper manual)
    Provides you with instructions to ensure the safe use of this printer. This manual may not be included
    depending on model and region.
    ❏Start Here (paper manual)
    Provides you with information on setting up the printer and installing the 
    software.
    ❏Us e r ' s  Gu i d e  ( PD F  m a nu a l )
    This manual. Provides instructions on using the printer, replacing ink supply units, maintenance, and solving
    problems.
    ❏Network Guide (PDF manual)
    Provides information on network settings and solving problems when using the printer on a network.
    ❏Administrator's Guide (PDF manual)
    Provides network administrators with information on management and printer settings.
    As well as the manuals above, check the various types of help information available from the printer itself or from
    the applications.
    Marks and Symbols
    !Caution:
    Instructions that must be followed carefully to avoid bodily injury.
    cImportant:
    Instructions that must be observed to avoid damage to your equipment.
    Note:
    Provides complementary and reference information.
    & Related Information
    Links to related sections. User's Guide
    About This Manual
    10 
    						
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