Epson Xp 202 Manual

							Printer Does Not Print
Check the following if the printer does not operate or prints nothing.
❏When the user feature restriction is enabled, a user ID and password are required to print. If you do not know
the password, contact your printer administrator.
❏For Mac OS X, the printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
❏Connect the interface cable securely to the printer and the computer.
❏If you are using a USB hub, try to connect the printer directly to the computer.
❏If you are using the printer over a network, make sure the printer is connected to the network. You can check
the status by checking the indicators on the control panel or by printing the network status sheet. If the printer
is not connected to the network, see the Network Guide.
❏If you are printing a large image, the computer may not have enough memory. Print the image at a lower
resolution or a smaller size.
❏In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏Check if there are any paused print jobs.
Cancel printing if necessary.
❏Make sure the printer is not offline or pending.
If the printer is 
offline or pending, clear the 
offline or pending setting from the Printer menu.
❏Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark
on the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏In Mac OS X, make sure the printer status is not Pause.
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
❏Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏You may not be able to use the printer through AirPrint if the necessary protocols or settings have been
disabled. Enable AirPrint using Web Config.
Related Information
&“Canceling Printing” on page 85
&“Checking and Cleaning the Print Head” on page 141
Printout Problems
Print Quality Is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors,
misalignment, and mosaic-like patterns in the prints.
❏Use paper supported by this printer.
❏Do not print on paper that is damp, damaged, or too old. User's Guide
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							❏If the paper is curled or the envelope is puffed up, flatten it.
❏When printing images or photos, print using high-resolution data. Images on websites are 
often low resolution
although they look good enough on the display, and so print quality may decline.
❏Select the appropriate paper type setting on the control panel or in the printer driver for the type of paper
loaded in the printer.
❏Print using a high quality setting on the control panel or in the printer driver.
❏If you have selected Standard-Vivid as the quality setting on the Windows printer driver, change to Standard. If
you have selected Normal-Vivid as the quality setting on the Mac OS X printer driver, change to Normal.
❏When using certain color adjustment features, the colors may change or the tone may be unnatural. Try
disabling the features.
❏Control Panel
When printing a JPEG, select Adjustments > Fix Photo, and then select anything other than On.
❏Wi n d o w s
Select Custom as the Color Correction setting on the printer driver's More Options tab. Click Advanced,
and then select anything other than PhotoEnhance as the Color Management setting.
❏Mac OS X
Select Color Matching from the print dialog's pop-up menu, and then select EPSON Color Controls. Select
Color Options from the pop-up menu, and then select anything other than PhotoEnhance.
❏Disable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and vertical lines may be misaligned. If you disable this feature, printing may slow
down.
❏Control Panel
When printing JPEGs or TIFFs, press Settings, and then disable Bidirectional.
❏Wi n d o w s
Clear High Speed on the printer driver's More Options tab.
❏Mac OS X
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the High Speed
Printing setting.
❏Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏Align the print head.
❏Do not stack the paper immediately after printing.
❏Dry the printouts completely before filing or displaying them. When drying the printouts, avoid direct sun light,
do not use a dryer, and do not touch the printed side of paper.
❏Try to use genuine Epson ink supply units. This product is designed to adjust colors based on the use of genuine
Epson ink supply units. The use of non-genuine ink supply units may cause print quality to decline.
❏Epson recommends using the ink supply unit before the date printed on the package.
❏When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.
Related Information
&“Paper Handling Precautions” on page 42
&“List of Paper Types” on page 45 User's Guide
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							&“Checking and Cleaning the Print Head” on page 141
&“Aligning the Print Head” on page 143
&“Available Paper and Capacities” on page 42
Copy Quality Is Poor
Check the following if uneven colors, smears, dots, or straight lines appear in the copied image.
❏Load and eject paper without printing to clean the paper path.
❏Clean the scanner glass.
❏Clean the ADF.
❏Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard.
❏If a moiré (cross-hatch) pattern appears, change the reduce and enlarge setting or place the original at a slightly
different angle.
Related Information
&“Cleaning the Paper Path for Ink Smears” on page 145
&“Cleaning the Scanner Glass” on page 148
&“Cleaning the ADF” on page 146
&“Print Quality Is Poor” on page 181
An Image of the Reverse Side of the Original Appears in the Copied
Image
❏For a thin original, place the original on the scanner glass and then place a piece of black paper over it.
❏Lower the copy density setting on the control panel.
The Position, Size, or Margins of the Printout Are Incorrect
❏Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the copy are cropped off, move the original slightly
away from the corner.
❏Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area may extend
to include the dust or stains, resulting in the wrong printing position or small images.
❏Select the appropriate size setting for the original on the control panel.
❏Select the appropriate paper size setting on the control panel or in the printer driver.
❏Adjust the margin setting in the application so that it falls within the printable area.
Related Information
&“Loading Paper in the Paper Cassette” on page 46
&“Loading Paper in the Rear Paper Feed” on page 48 User's Guide
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							&“Loading Paper in the Front Paper Feed Slot” on page 50
&“Placing Originals” on page 54
&“Cleaning the Scanner Glass” on page 148
&“Printable Area” on page 198
Paper Is Smeared or Scuffed
Check the following if the paper is smeared or scuffed when printing.
❏Clean the paper path.
❏Clean the scanner glass and the document cover.
❏Load paper in the correct direction.
❏When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
❏Enable the reduce smear setting for thick paper. If you enable this feature, print quality may decline or the
printing may slow down. Therefore, this feature should normally be disabled.
❏Control panel
Select Setup > Maintenance from the home screen, and then enable 
Thick Paper.
❏Wi n d o w s
Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and
Envelopes.
❏Mac OS X
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the 
Thick paper and
envelopes setting.
❏For Windows, if the paper is still smeared after selecting the Thick Paper and Envelopes setting, select Short
Grain Paper in the Extended Settings window of the printer driver.
❏When printing high-density data such as images or graphs using automatic 2-sided printing, lower the print
density setting and choose a longer drying time.
❏When the paper is smeared during copying, lower the copy density setting on the control panel.
Related Information
&“Cleaning the Paper Path for Ink Smears” on page 145
&“Cleaning the Scanner Glass” on page 148
&“Loading Paper in the Paper Cassette” on page 46
&“Loading Paper in the Rear Paper Feed” on page 48
&“Loading Paper in the Front Paper Feed Slot” on page 50
&“Copy Mode” on page 24
&“Memory Device Mode” on page 29
&“Printing on 2-Sides” on page 64
&“Print Quality Is Poor” on page 181 User's Guide
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							Printed Characters Are Incorrect or Garbled
❏Connect the interface cable securely to the printer and the computer.
❏Cancel any paused print jobs.
❏Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled
text may be printed next time you start the computer.
Related Information
&“Canceling Printing” on page 85
The Printed Image Is Inverted
Clear any mirror image settings in the printer driver or the application.
❏Wi n d o w s
Clear Mirror Image on the printer driver's More Options tab.
❏Mac OS X
Clear Mirror Image from the print dialog's Print Settings menu.
The Printout Problem Could Not be Cleared
If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the
printer driver.
Related Information
&“Uninstalling Applications” on page 156
&“Installing Applications” on page 158
Printing Is Too Slow
❏When printing continuously for approximately more than 10 minutes, printing slows down to prevent the
printer mechanism from overheating and being damaged. However, you can continue printing. To return to
normal printing speed, leave the printer idle for at least 30 minutes. Printing speed does not return to normal if
the power is off.
❏Close any unnecessary applications.
❏Lower the quality setting on the control panel or the printer driver. High quality printing slows down the
printing speed. User's Guide
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							❏Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Control Panel
When printing JPEGs or TIFFs, press Settings, and then enable Bidirectional.
❏Wi n d o w s
Select High Speed on the printer driver's More Options tab.
❏Mac OS X
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the High Speed
Printing setting.
❏Disable quiet mode. This feature slows down the printing speed.
❏Wi n d o w s
Select 
Off as the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS X
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode
setting.
PostScript Printer Driver Problems
Note:
The menu items and text on the printer driver vary depending on your computer's environment.
Printer Does Not Print While Using PostScript Printer Driver
❏Set the Printing Language setting to Auto or PS3 on the control panel.
❏If you cannot print text data, even when Text Detection is enabled on the control panel, set the Printing
Language setting to PS3.
❏In Windows, if a large number of jobs are sent, the printer may not print. Select Print directly to the printer on
the Advanced tab in the printer properties.
Related Information
&“Printer Settings” on page 34
Printer Does Not Print Correctly While Using PostScript Printer
Driver
❏If the file is created in an application that allows you to change the data format, such as Adobe Photoshop, make
sure that the settings in the application match the settings in the printer driver.
❏EPS 
files made in binary format may not be printed correctly. Set the format to ASCII when making EPS 
files in
an application.
❏For Windows, the printer cannot print binary data when it is connected to the computer using a USB interface.
Set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP. User's Guide
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							❏For Windows, select the appropriate substitution fonts on the Device Settings tab in the printer properties.
Print Quality Is Poor While Using PostScript Printer Driver
You cannot make color settings on the Paper/Quality tab in the printer driver. Click Advanced, and then set the
Color Mode setting.
Printing Is Too Slow While Using PostScript Printer Driver
Set the Print Quality setting to Fast in the printer driver.
Cannot Start Scanning
❏When the access control function is enabled for a printer, you need to enter a user ID and password when
scanning. If you do not know the password, contact your system administrator.
❏When the access control function is enabled, Mac OS X might not be able to scan. Contact your system
administrator.
❏If you are scanning with the ADF, check that the document cover and ADF cover are closed.
❏Connect the interface cable securely to the printer and the computer.
❏If you are using a USB hub, connect the printer directly to the computer.
❏When using the printer on a network, make sure the printer is connected to the network properly. You can
check the connection status from the network icon on the printer window and by printing a network status
sheet. If the printer is not connected to the network, see the Network Guide.
❏Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan.
❏If you are using any TWAIN-compliant applications, select the printer (scanner) you are using.
❏In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then
re-install EPSON Scan. See the following to access Scanner and Camera.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show
Scanner and Camera, and then check if the printer is displayed.
❏Windows 7/Windows Server 2008 R2
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click Vi e w
scanners and cameras, and then check if the printer is displayed.
❏Windows Vista/Windows Server 2008
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then
check if the printer is displayed.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and
then check if the printer is displayed.
❏If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
❏For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or
PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan. User's Guide
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							Related Information
&“Uninstalling Applications” on page 156
&“Installing Applications” on page 158
Scanned Image Problems
Scan Quality Is Poor
❏Clean the scanner glass.
❏Clean the ADF.
❏Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard.
❏Remove dust from the original.
❏Make the appropriate document type settings on the control panel.
❏Scan at a higher resolution.
❏Adjust the image in EPSON Scan, and then scan. See the EPSON Scan help for details.
Related Information
&“Cleaning the Scanner Glass” on page 148
&“Cleaning the ADF” on page 146
&“Scan Mode” on page 26
Characters Are Blurred
❏In Office Mode in EPSON Scan, select Image Option on the Image Adjustment tab, and then select Te x t
Enhancement.
❏In Professional Mode in EPSON Scan, select Document as the Auto Exposure Type in the Original settings.
❏Adjust the threshold settings in EPSON Scan.
❏Office Mode
Select Black & White as the Image Type on the Main Settings tab, and then adjust the threshold setting on
the Image Adjustment tab.
❏Professional Mode
Select Black & White as the Image Type setting, and then adjust the threshold setting.
❏Scan at a higher resolution.
An Image of the Reverse Side of the Original Appears in the
Scanned Image
❏For a thin original, place the original on the scanner glass and then place a piece of black paper over it.
❏Make the appropriate document type settings on the control panel or in EPSON Scan. User's Guide
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							❏In Office Mode in EPSON Scan, select Image Option on the Image Adjustment tab, and then select Te x t
Enhancement.
Related Information
&“Scan Mode” on page 26
Moiré (Cross-Hatch) Patterns Appear in the Scanned Image
❏Place the original at a slightly different angle.
❏Select Descreening in EPSON Scan.
❏Change the resolution setting on the control panel or in EPSON Scan.
Related Information
&“Scan Mode” on page 26
Scanning Area or Direction Is Not Correct
❏When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the scanned image are cropped off, move the original
slightly away from the corner.
❏Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
❏When you place multiple originals on the scanner glass to scan them separately, but they are scanned onto a
single 
file, place the originals at least 20 mm (0.8 inch) apart. If the problem continues, place one original at a
time.
❏When scanning from the control panel, set the scan area correctly.
❏When scanning using the thumbnail preview in EPSON Scan, move the original 4.5 mm (0.18 inch) away from
the edges of the scanner glass. In other situations, move the original 1.5 mm (0.06 inch) away from the edges of
the scanner glass.
❏When using the thumbnail preview for a large original in Professional Mode, the scanning area may not be
correct. When previewing in EPSON Scan, create marquees of the area you want to scan on the Normal tab in
the Preview window.
❏Click Configuration in EPSON Scan, and then clear Auto Photo Orientation on the Preview tab.
❏If Auto Photo Orientation in EPSON Scan does not work as intended, see the EPSON Scan help.
❏When scanning with EPSON Scan the available scanning area may be restricted if the resolution setting is too
high. Lower the resolution or adjust the scanning area in the Preview window.
Related Information
&“Placing Originals” on page 54
&“Cleaning the Scanner Glass” on page 148
&“Scan Mode” on page 26 User's Guide
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							The Scanned Image Problem Could Not be Cleared
If you have tried all of the solutions and have not solved the problem, click 
Configuration in the EPSON Scan
window, and then click Reset All on the Other tab to initialize the EPSON Scan settings. If initialization does not
solve the problem uninstall and re-install EPSON Scan.
Related Information
&“Uninstalling Applications” on page 156
&“Installing Applications” on page 158
Other Scanning Problems
Thumbnail Preview Does Not Work Properly
See the EPSON Scan help.
Scanning Is Too Slow
Lower the resolution.
Related Information
&“Scan Mode” on page 26
Cannot Send the Scanned Image by Email
Make sure you have configured the email server settings.
Related Information
&“
Configuring an Email Server” on page 229
Scanning Stops when Scanning to PDF/Multi-TIFF
❏When scanning using EPSON Scan, you can continuously scan up to 999 pages in PDF format and up to 200
pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 100 pages
in single-sided scanning using the ADF, and up to 200 pages in 2-sided scanning using the ADF and when
scanning using the scanner glass.
❏When scanning large volumes, we recommend scanning in grayscale.
❏Increase the free space on the computer's hard disk. Scanning may stop if there is not enough free space.
❏Try scanning at a lower resolution. Scanning stops if the total data size reaches the limit.
Related Information
&“Scan Mode” on page 26 User's Guide
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