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Comdial Executech 2000 Telephone System Instructions Manual
Comdial Executech 2000 Telephone System Instructions Manual
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Integrated Call CostingIiW66-0683.13.14Typical SMDR Call Costing Report Description:Thefollowingis anexampleofatypical SMDR cailcostingreport.10 1X2/28/90 16:OS0.9201456710 1 l2/28/90 16:061.812017894567 10112/28/9016:081.512014785693 10112/28/9016:ll1.52012014563 10212/28/9016:12 0.55551212 10112/28/9016:13 1.12012013 $ 0.50 $ 1.35 $ 1.12 $ 2.50 $ 1.00 $ 0.50 Note1:Costedbyratetable18 Note2: Costedbyratetable25 Note3: Costedbyratetable11 Note4:Costedbyratetable1 3-78
IMZ66-068Integrated Call Costing 3.13.15Typical SMDA Call Costing Report Description:The following is an example of a typical SMDA call costing report.Station Report for Extension - 10 Date :DATE TIME 12/2816:05 12/2816:06 12/2816:08 12/2816: 11 12/2816:12 Z/2816:13 TOTp: AVERAGES : 12/28/90Time:16:15 STATIONACCOUNT WGTH COST 100.9$0.50 101.881.35 101.5$1.12 101.5$2.50 100.5$1.00 101.1$0.50 5.8 $6.97 0.9$1.16I/O RING LINE - 012014567 0112017894567 0112014785693 012012014563 025551212 012012013 mcomNG0 OUTGOING6 TOTALCALLS6 3-79
SMDA ProgrammingIMIiX-068 3.14 Station Message Detail Accounting/Reporting The system produces five different call cost reports for printing. They are as follows: 1.Detailed report of all station 2.Detailed report of all accounts 3.Trunk surmnary report 4. Department summary report5. All records The system generates reports automatically for printing whenever it detects that its records storage area is 95 percent full. You can use class of service programming to choose the reports that you want the system to generate. It generates the reports for printing in the order that you selected and at a certain time each day.You can also take programming action to delete all printed records except for those collected during the printing operation, which are stored for later printing. NOTE: A lighted LED next to the programming button for the selection shows the choice you have selected.When a single button provides a toggle (on/ofn action, the lighted LED indicates the active feature. The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the feature code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial %# 7 4 6 +K. The last step is to press the SPKR button to end the programming procedure and return the system to normal operation. 3.14.1 SMDA Department Numbers Description:Use this programming feature to define different department numbers and assign stations to the departments so that SMDA call cost reports will only include information concerning that specific station arrangement. To Program:1. Dial 75 “SMDA PROGRAMMING” 2.Dial 04 to define department numbers “SMDA DEPARTMENTS” 3.Dial 1 - 8 for department l-8”DEPTX” 4.Dial 0000 - 9999 for department number “DEPTX YYYY” 5.Dial +k for next department, and repeat steps 3 - 7 until all departments are numbered 6.Dial +k +K for next SMDA feature 7.Dial % %K X for configuration mode. 3.14.2 SMDA-Assigning Stations To Departments Description: To Program: 1.Dial 53 “STATION FEATURES” 2. Dial 22 “SMDA DEPARTMENTS” 3.Dial 0 for no SMDA department assigned ‘DEPARTMENT 0” -OR- Dial 1 - 8 for department 1 - 8“DEPARTMENTX” 4.Select stations for SMDA department: Station 10 - 73, Dial 10 - 73 or press Cl0 - C73 5.Dial t and repeat steps 3 and 4 for additional department/station assignments, -OR- Dial +# % for next station feature, -OR- Dial % +K % for configuration mode. 3-80
IMI66-068SMDA Programming3.14.3 Station Message Detail Accounting (SMDA) Printout Description:Call cost reports, produced by the system for printing, are generated automatically whenever the system detects that the records storage area is ninety-five percent full. Program the system to automatically generate these reports for printing at a certain time each day if desired.You can command the system to print several different types of SMDA reports and to delete all stored SMDA records. NOTE:The departmental call distribution report reflects statistics based on current departmental station assignments.Before you use the previous programming feature to reassign stations to different departments, it is a good practice to: (I) print the departmental call report and any other desired SMDA reports, (2) make any desired reassignments, (3) delete all SMDA records. . . To Program:1.Dial 75 “SMDA PROGRAMMING” 2.Dial 13 for auto report time “AUTO TIME XXXX” -Dial new time in hours and minutes (HH Min 24 hour time) or dial % to accept current time 3.Dial 14 for report definition “AUTO REPORT ” 4.Choose reports for printing Dial 1 for station report “STATION REPORT” Dial 2 account. report “ACCOUNT REPORT’ Dial 3 line report ‘LINE REPORT” Dial 4 department report ‘DEPT. REPORT ” Dial 5 print all‘PRINT RECORDS ” Dial 6 delete records“DELETE RECORDS’ Dial 7 for DCD report ‘DCD REPORT” 5.Dial +K for next SMDA feature, -OR- Dial +K +k for configuration mode.3.14.4 SMDA Report Type Description:The attendant can command the system to print several different types of SMDA reports and to delete all stored SMDA records. To Program:1.Dial 07 “SMDA REPORTS” 2.Choose report for printout - Dial 1 # for station. “STATION REPORT ” Dial 2 # for trunk”TRUNK REPORT ” Dial 3 # for SMDA department “DEPT. REPORT” Dial 4 # for account code “ACCOUNT REPORT” Dial 5 # for auto report “AUTO REPORT” Dial 6 # for all records“PRINT RECORDS” Dial 7 # to delete SMDA records“DELETE RECORDS ” Dial 8 to obtain the number of free records remaining in system “FREE RECS XxXxX ” Dial 0 # for DCD report”DCD REPORT” Dial 9 to abort printout “ABORT PRINT” 3 _Dial % for configuration mode. 3-81
SMDA ProgrammingIMI46-068 3.14.5 Station Messa (SMDR) Cost B e Detail Reporting eporting Description:Program the system for the SMDR to provide continuous printout of system-wide station call activity as it is collected by the system. Additional programming action will cause the printing of the cost of each reported call to be included when the printout occurs. To program:1.Dial 77 “SMDR PRINT ” 2.Dial 1YXXXXXX COSTING ” 3.Press Al to toggle between enable and disable (Al LED On = Enabled) -OR- Dial 1 to enable (Al LED on) “WITH COSTING ” Dial 2 to disable “WITHOUT COSTING ” 4.Dial +k for configuration mode. 3.14.6 Station Message Detail Reporting (SMDR) Printout Description: To program:1.Dial 77 “SMDR PRINT 2.Dial 2 “SMDR PRINTXXX ” 3.Press Al to toggle between enable and disable (Al LED On = Enabled) -OR- Dial 1 to enable printing.“SMDR PRINT ON ” (Al LED on) Dial 2 to disable printing “‘SMDR PRINT OFF” 4.Dial % for configuration mode. :-. 3-82
IMZ66-068SMDA Programming3.14.7 Station Message Detail Accounting (SMDA) Deleted By The Attendant Description:This programming step gives the attendant station the ability to delete SMDA records when commanded to do so by its user. During day-to-day system operation, when SMDA records exceed storage capacity, the attendant can delete current records to make room for additional ones if you perform this programming step.Typically the attendant would do this after he or she has requested the system to print an SMDA report. If you have set the system to delete the records after it has generated an automatic report, you usually do not need to give the attendant this manual deletion feature. To Program:1.Dial 18 ‘ATTN DELETE XXX ” 2.Press Al to toggle between enable and disable (LED On = Enable) -OR- Dial 1 to Enable “AZTN DELETE OW (Al LED On) Dial 2 to Disable ‘!4VN DELETE OFF ” 3.Dial % for configuration mode. 3-83
Toll RestrictinIMI66-0683.15 Toll Restriction Table Confimration In order for toll restriction to take effect, you must perform all of the following functions:l Program entries in one or more toll tablesl Assign toll tables to all appropriate lines.l Assign toll tables to all appropriate stations. Description:After you program the toll tables, you must assign them to both a line and the station that uses that line before the system will activate any programmed toll restriction at the station. 1.Determine the types of dialing restrictions that you wish imposed on the system. Typically, this includes access codes which result in toll charges, and certain local numbers as desired. 2.If you wish the restricted dialing codes to be imposed consistently on most or all stations in the system, list them on one or two tables. If you must allow for a wide variation in the dialing restrictions, spread the listing out across several tables. 3.Strategically group the listings on the tables so that a list of restrictions can be applied to a particular station or group of stations. 4.Designate each table as a DENY table or as an ALLOW table. The system prevents the dialing of numbers entered in a DENY table. ALLOW tables take precedence over DENY tables. Therefore, an entry in an allow table will provide an explicit exception to an entry in a DENY table.Note that the system always permits the dialing of any number not explicitly denied. Also, note that the system will not toll restrict system speed dial numbers unless you specify them to be restricted with a separate programming step. Example A:Provide a simple and broad toll restriction format by creating a DENY table with two entries: ENTRY (1) = 1; ENTRY (2) = 0. This format prevents all long distance and operator calls. Example B:Prevent the dialing of all numbers within the (804) area code, while allowing the dialing of one specific number within that area code. by entering 1804 in a DENY table and 18049782200 in an ALLOW table. 5.Press the # button in place of a particular digit to condense a range of numbers into one entry. The # character is a “match-anything” digit, and can be included in an entry in either a DENY table or an ALLOW table. Example A:If 373,377,387, and 397 dialing is to be prohibited, list one entry of 3#7 on a DENY ’ table to cover them all. Example B:Since area codes typically have a 1 or a 0 as a middle digit, prevent long distance calls to those area codes by entering l#l# and l#O# in an DENY table. 6.Since it is important that emergency numbers never be restricted, always create an allow table with entries of 911 and 1911 to override any DENY tables that you have created. 7.If the system is installed behind a PBX, include an access code as part of every table entry. NOTE:The system defaults two toll restriction tables with preprogrammed values and assigns them to the lines.You need only to assign them the stations to put them into effect.The preprogrammed values are as follows: Entry 2 = 976Entry2 = 911 Entry 3 = 411 These values will provide satisfactory system per$ormance in a broad range of site applications; however, they can be changed as needed to meet different toll restriction needs. 3-84
IMZ66-068Toll Restriction 3.15 Toll Restriction ConfigurationNOTE: A lighted LED next to the programming button for the selection shows the choice you have selected.When a single button provides a toggle (on/ofs) action, the lighted LED indicates the active feature. The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the feature code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial H# 7 4 6 t.The last step is to press the SPKR button to end the programming procedure and return the system to normal operation. You can return the toll table values to the default state by entering base level, dialing 70#, and pressing SPKR.3.15.1 Assign Entries To Toll Restriction Tables Description:Program the entries that you want each toll restriction table to contain. To Program:1. Dial 71 “TOLL TABLE” 2.Dial 01 - 16 or Press Al - A14, Bl, B2 for toll table 1 - 16 ‘XxXxX TABLE Y” 3.Dial 5 or Press Al to establish an allow toll table (Al LED on = allow) ‘ALLOW TABLE Y” -OR- Dial 6 or Press A2 to establish a deny toll table (A2 LED on = deny) “DENY TABLE Y ” 4.Dial 1 - 4 or Press AS, A9, AlO, All for entry number 1 - 4 “XXKXXX” 5.Dial # to clear current entry 6.Dial keypad digits (0 - 9, #) to enter numbers “XJXXXX . . . ” 7.Dial +K for next entry and repeat steps 4 - 6 until all table restrictions are entered 8.Dial +K + for next table and repeat steps 2 - 7 until all tables are entered 9.Dial t +K % for configuration mode.3.15.2 Assign Toll Restriction Tables To Lines Description:Once you have created a toll restriction table, assign it to the appropriate line(s).To Program: 1. 2. 3. 4. 5. Dial 72 “ASSIGN TOLL-LINE” Dial 01 - 16 or Press Al - A14, Bl, B2 for toll table 1 - 16 (LED On = Selected Table) Dial # to finish entry and display lines Select line ports Line port l-16 = Dial 01 - 14 or Press Al - Al4 Line port 15,16 = Dial 15,16 or Press Bl, B2 Line port 17-24 = Dial 17 - 24 -OR- Press B3 then dial Al - AS Dial t and repeat steps 2-4 for next toll table to line assignment, -OR- Dial % +K for configuration mode. 3-85
Toll RestrictionIiWI66-0683.153 Assign Toll Restriction Tables To Stations Description:Assign the toll restriction table to each appropriate station. To Program:1.Dial 73 ‘ASSIGN TOLL-STA. ” 2.Dial 01 - 16 for toll tables 1-16 to be assigned to station -OR- Press Al - A14, Bl, B2 for tables l-16 (LED On = Selected table) 3.Dial #to finish entry 4.Select station ports to be programmed: Station 10 - 73, Dial 10 - 73 or press Cl0 - C73 5.Dial % for next toll table to station assignment, -OR- Dial +k % for configuration mode. 3.15.4 Assin Toll Restriction Tables Tostations For Night Ringing Description:Toll tables assigned with this feature have an effect only when the attendant places the telephone system in the night ringing mode of operation. To Program:1. Dial 74 ‘ASSIGN TOLL-NITE” 2.Dial 01 - 16 for toll tables 1 - 16 to be assigned. -OR- Press Al - A14, Bl, B2 for tables l-16. (LED On = Selected table) 3.Dial #to finish entry 4.Select station ports to be programmed: Station 10 - 73, Dial 10 - 73 or press Cl0 - C73 5.Dial +++ for next toll table to night answer assignment, -OR- Dial +iC #C for configuration mode. 3-86
Toll Restriction 3.15.5 Assi n Toll Restriction Tables To&stem Speed Dial Calls Description:When you enable this feature, the system applies toll restriction tables that you have assigned to a station to the system speed dial calls that users make from that station. ‘. ;:,c To Program:1. Dial 53 “STATION FEATURES” 2.Dial 05 “SYS SPD TOLL RST” 3.Select station ports to be programmed: Station 10 - 73, Dial 10 - 73 or press Cl0 - C73 4.Dial % for next station feature, -OR- Dial ?k +K for configuration mode. 3-87