Comdial Executech 2000 Telephone System Instructions Manual

							ZMZ66-068
c
Direct Department Calling
3.9.3Direct Department Calling-Station Ports
Description:You can group stations by department to allow a call to search for an idle station within a department.This
search occurs when a busy or RNA is encountered at a called department station.
The system allows up to
four departments with up to 16 stations in each. You can place one additional station in each department to
serve as a termination station. Calls that roll to a termination station will follow a call forward if it is set at
that station.To Program: 1.
Dial 53 “STATION FEATURES”
2.Dial 19 “DEPT. CALLJNG ”
3.Dial 1 - 4 for dept. 1 - 4. “‘DEPARTMENTX
4.Select department stations: Station 10 - 73 Dial 10 - 73 or press Cl0 - C73
5.Dial # to program next department
6.Dial 5 - 8 for termination station in dept. 1 - 4 “DEPARTMENT X ”
7.Select termination station: Station 10 - 73: Dial 10 - 73 or press Cl0 - C73
8.Dial % to program next department termination station,
-OR-
Dial % +I+ for next station feature,
-OR-
Dial % +K % for configuration mode.3.9.4
Call Forward on Busy /Ring-No-Answer
Description:The system can automatically busy or ring-no-answer calls to a different station for answering. The system
sends these calls to any idle station associated either by intercom hunt group, or in this case, by department.
To Program:1.Dial 53 “STATION FEATURES”
2.Dial 21 “CALL FWD RNA ”
3.Dial 0 - 9 for number of rings before forwarding “RING = X”
4.Select stations for which calls are to forward: Station 10 - 73: Dial 10 - 73 or press Cl0 - C73
8.Dial +k and repeat steps 3 and 4 to program next busy ring-no-answer station,
-OR-
Dial % % for next station feature,
-OR-
Dial +k +k * for configuration mode.
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							Direct Inward Station Dialing (DISD)IMI66-068
3.10 Direct Inward Station Dialing (DISD)
The DISD feature allows an external party to call an intercom station directly without assistance by the attendant.
The system must receive the DISD call on a line that you have programmed to allow this 
feature.You can program
any line to be a DISD line for both the normal mode of operation and the night of ringing mode of operation.
You can program the number of rings that the system will allow to occur on a DISD line. If you set a large number
of rings, the system allows stations that have a line appearance for the DISD line time to service the call in a regular
manner. Setting the number of rings to 0 disables the line for DISD use. If you wish to dedicate a line for DISD use,
it is a good practice to set it for one ring. You can program the amount of time the system allows for a caller to dial
an extension number. You can also program the DISD assist station that will answer calls that callers do not
complete during the dial time limit.
It is a good practice for you to connect a music source to the system to provide a reassurance to the caller during a
camp-on situation when the DISD feature is being used.
NOTE: A lighted LED next to the programming button for the selection shows which choice you have selected.
When a single button provides a toggle 
(on/off> action, the lighted LED indicates the active feature.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the feature
code for any desired configuration. Enter the base level with the following procedure: press 
ITCM then dial
%# 7 4 6 +. The last step is to press the SPKR button to end the programming procedure and return the system to
normal operation.
3.10.1 Did Time Limit
Description:When a caller does not complete extension number dialing within the programmed dial time limit, the
system routes a DISD call to the assist station if you have programmed one; otherwise, it drops the line.
To Program:1.Dial 44 “DZSD DZALTZME X ”
2.Press program button to select dial time limit: (LED On = Enabled)
Dial 1 or press Al = 6 seconds
Dial 2 or press A2 = 9 seconds
Dial 3 or press A3 = 12 seconds
Dial 4 or press A4 = 15 seconds
Dial 5 or press 
A5 = 30 seconds
3.Press +++ for configuration mode.
4.To change setting, repeat procedure and make different selection.
3-58 
						

							IMI46-068Direct Inward Station Dialing (DISD)
3.10.2 DISD Assist Station
Description:When a caller does not complete extension number dialing within the programmed dial time limit, the
system routes the call to the DISD assist station.
:To Program: 1.
2.
3.
4.
5.
6.
7.Dial 46 
“DLSD ASSIST”
Choose operating mode to be programmed: Dial 1 or press Al= normal mode “DZSD ASSIST DAY X ‘I
-OR-
Dial 2 or press A2 = night transfer (of ringing) mode “DZSD ASSIST NZTE”
Select assist station - Dial 00 for no DISD assist station (line drops after time-out)
-OR-
Dial 10 - 57 or press Cl0 - C57 (LED On = Selected)
Dial #
Assign line ports to DISD assist station (LED On = Assigned)
Line port 1 - 14 = Dial 01-14 or Press Al - Al4
Line port 15,16 = Dial 15,16 or Press Bl, B2
Line port 17-24 = Dial 17-24 or press B3 then press Al - A8
Press % and repeat steps 2 and 3 for further assist station programming,
-OR-
Press M +K for configuration mode.
To change setting, repeat procedure and make different selection.
3.10.3 DISD Incoming Rings
Description:The number of rings that occur on a DISD line before it is answered is programmable.Setting a large
number of rings allows time for a call to be serviced in a regular manner by stations that have line
appearance for the DISD line if such action is desired.To Program: 1.
2.
3.
4.
5.
6.
7.Dial 45 
“DZSD RZNGS ”
Press program button to choose operating mode-Dial 1 or press Al = normal mode
“DZSD RZNGS DAY X ”
-OR-
Dial 2 or press A2 = night transfer (of ringing) mode “DZSD RINGS NZTE X”
Select rings to occur before line is answered.-Dial 0 for no rings (disables DISD for the line)
-OR-
Dial 1 - 9 = rings 1 - 9 LED On = lines assigned to number of rings
Dial #
Assign line ports to have designated ring (LED On = Assigned)
Line port 1 - 14 = Dial 01-14 or Press Al - Al4
Line port 15,16 = Dial 15,16 or Press Bl, B2
Line port 17-24 = Dial 17-24 or press B3 then press Al - AS
Press +K and repeat steps 2 and 3 for further DISD ring assignment,
-OR-
Press % % for configuration mode.
To change setting, repeat procedure and make different selection.
3-59 
						

							Data Printer Service ConfgurationIMZ66-068
3.11 Data Printer Service Confieuration
When you connect a data printer to the system, the system automatically prints the station message detail record
(SMDR) for the entire system without any programming or user intervention.
: . .: :
You can also command the data printer to print partial or complete printouts of the configuration data for the system.
While you are using the printer to print the configuration data or SMDA information, the system temporarily halts
the SMDR printout although it continues to collect the SMDR dataYou should note, however, that if it logs more
than two calls for any one line while it is printing, call records may be lost.
NOTE:A lighted LED next to the programming button for the selection shows which choice you have selected,
When a single button provides a toggle 
(on/of/J action, the lighted LED indicates the active feature.
The first step in any programming sequence is to enter the base level.Once in this mode, you can dial the feature
code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial
+K# 7 4 6 %. The last step is to press the SPKR button to end the programming procedure and return the system to
normal operation.
To Program:1. Dial 91 “PRINT CONFIG.”
2. Choose configuration:
Dial 1 to print all configuration data ‘PRINT ALL”
Dial 2 to print system data ‘PRINT SYSTEM ”
Dial 3 to print line data ‘PRINT LINES”
Dial 4 to print data for all stations ‘PRINT STATIONS”
Dial 5 to print data for selected station ‘PRINT STA. ”
Select station to be printed “PRZNTSTA. XXX”-Dial lo-73 for stations 10 - 73 or press Cl0 - C73
Dial 6 to print toll restriction assignment‘PRINT TOLL”
Dial 7 to abort printing”XBORT PRINT”
3.Dial #+ for configuration mode.
3-61 
						

							ExecuMailIMI46-068
3.12 ExecuMail Interface
The ExecuTech 2000 system supports the use of the ExecuMail voice mail system connected to the system’s station
ports through the Comdial VMI-X analog terminal interface device. The VMI-X is a multipurpose 
on-premise
accessory that has dual circuits to allow a Zport ExecuMail system to interface to two analog station ports.TWO
VMI-X devices are needed to interface 4-port ExecuMail systems. Refer to Comdial publication IMI89-023,
Znstalkztion Instructions For The Voice Mail Intelface (VMZ-X), for complete details about how the VMI-X
interfaces between the analog telephone system and the ExecuMail system.In addition to the required programming
task of identifying the ExecuMail station ports as voice mail ports, there are several other programming
considerations associated with ExecuMail operation that are optional for use as needed.
NOTE:A lighted LED next to the programming button for the selection shows which choice you have selected.
When a single button provides a toggle (on/ofJ) action, the lighted LED indicates the active feature.
The first step in any programming sequence is to enter the base level.Once in this mode, you can dial the feature
code for any desired 
configtuation. Enter the base level with the following procedure: press ITCM then dial
+H 7 4 6 +#+. The last step is to press the SPKR button to end the programming procedure and return the system to
normal operation.
3.12.1 Voice Mail Port
Description:When you connect the ExecuMail voice mail system to a station port through the VMI-X, you must use this
programming feature to enable the station port as a voice mail port.
NOTE:The system automatically disables this feature if you rep&e the VMZ-X with a analog multiline telephone
at the programmed station port.You must manually disable the station port as a voice mail port when you
use it to 
inte$ace a model 2500 telephone through the VMZ-X.
To Program:
With its automatic attendant feature, the ExecuMail voice mail system automatically answers any line that
is ringing at a voice mail port. As a default, the system automatically enables ringing line preference for
any port that you have identified as a voice mail port.You must choose a ringing assignment for the lines
that you have assigned to the voice mail ports before the ExecuMail system can provide the automatic
attendant feature.I
1.Dial 51 “PORT TYPE”2. Dial 08 
“‘EXECUMAZL”
3.Select station ports to be programmed: Station 10 - 73, Dial 10 - 73 or press Cl0 - C73
4.Dial +K for next feature,
-OR-
Dial +K +K for configuration mode.
3-62 
						

							IMItX-068ExecuMail
3.12.2 Voice Mail Port-Direct Ringing
For Automatic Attendant Operation
Description:With this feature, the voice mail system automatically answers any line that is ringing at a voice mail port.
You must choose a ringing assignment for the lines that you have assigned to the voice mail ports before
the voice mail system can provide the automatic attendant feature.
To Program:1. Dial 54 “STMLINE CONFIG”2. Dial 1 
“DIRECTRING”
3.Select line ports for direct ringing
line port 1-14 = Dial 01 - 14 or press Al - Al4
line port 15, 16 = Dial 15,16 or press Bl, B2
line port 17 - 24 = Dial 17 - 24 or press B3 then press Al - A8
4.Dial # when all line ports are selected
5.Select station ports to be programmed: station 1 l- 73, dial 11 - 73 or press Cl0 - C73
6.Dial +C when all station ports are selected
7.Dial +C +K +C for configuration mode.
3.12.3 Voice Mail Port-Delayed Ringing
For Automatic Attendant Operation
Description:You must assign all voice mail ports to a circular hunt group to take advantage of that feature’s
multiple-port interface capability.
Make a circular hunt group by linking all voice mail ports to one another
and then linking the last voice mail port in the hunt group with the first voice mail port in the hunt group.
For example, with the ExecuMail voice mail system connected through the VMI-X to station ports 013,
014,015, and 016, place port 013 in a hunt group and link 014 to it, then place 014 in a hunt group and link
015 to it, then place 015 in a hunt group and link 016 to it, and finially place 016 in a hunt group and link
013 to it to complete the circle.
With this arrangement, a call will first try to ring at port 013, then try port
014 and so forth until it trys all four voice mail ports.
To Program:1.Dial 54 “STAIZINE CONFIG. ”
2.Dial 2 “DELAY RING ”
3.Select line ports for delayed ringing
line port l-14 
= Dial 01 - 14 or press Al - Al4
line port 15,16 = Dial 15,16 or press Bl, B2
line port 17 - 24 = Dial 17 - 24 or press B3 then press Al - A8
4.Dial # when all line ports are selected
5.Select station ports to be programmed: station 1 l- 73, Dial 11 - 73
6.Dial +K when all station ports are selected
7.Dial +i~ % +K for configuration mode.
3-63 
						

							ExecukfailIMI66-068
3.12.4 Voice Mail Port-Night Ringing
For Automatic Attendant Operation
Description:You can program the voice mail port to ring diferently in night mode.To Program: 1.
2.
3.
4.
5.
6.
7.Dial 54 
“STAkINE CONFIG”
Dial 3 “‘NIGHT RING”
Select line ports
line port 1-14 = Dial 
01 - 14 or press Al - Al4
line port 15,16 = Dial 1516 or press Bl, B2
line port 17 - 24 = Dial 17 - 24 or press B3 then press Al - A8
Dial # when all line ports are selected
Select station ports to be programmed: station 11 
- 73, Dial 11 - 73
Dial +I+ when all station ports are selected
Dial 
f +K +k for configuration mode.
3.12-S Voice Mail Port-Assign Voice Mail
Ports To Hunt Group
Description:
ToProgram:1.Dial 53 ‘STATION FEATURES”
2.Dial 18 “ITCM HUNT LINK”
3.Select first linking station: station 11- 73, Dial 11- 73
4.Select second linking station: station11 - 73, Dial11 -73
5.Dial +K % for configuration mode.
3.12.6 Automatic Transfer of Voice Mail
Description:When you include an ExecuMail voice mail system with the analog telephone system, use this
programming feature to arrange for an immediate line transfer without delay from the ExecuMail system to
an analog station port.x
NOTE:Do not turn on this feature if you turn on the screen andor confirm options provided by the ExecuMail
system.This is because the immediate transfer will preclude any screen or confirm action that the
ExecuMail can provide.
To Program:1.Dial 25 “V MAIL AUTO XFER”
2.Press Al to toggle between enable and disable (LED On = Enable)
-OR-
Dial 1 to enable (Al LED is on)
Dial 2 to disable
3.Dial +k for configuration mode
3-64 
						

							Z&2166-0683.12.7 Voice Mail Line ID
Description:
To Program:When you have included the ExecuMail voice mail system with the analog telephone system, assign voice
mail identification (ID) numbers to the lines. A voice mail ID number can contain up to a maximum of six
digits.A voice mail ID number allows the ExecuMail equipment to identify which line it is answering.
The ID numbers that you assign here must match the ID numbers that you assign when you program the
ExecuMail equipment.
1.Dial 43 “VOICE MAIN LN ID”
2.Select line port (LED On = Line assigned)
Line port 1-14 = Dial 01 - 14 or Press Al - Al4
Line port 15,16 = Dial l&l6 or press Bl, B2
Line port 17-24 = Dial 17 - 24 or press B3 then press Al - AS
3.Dial # to clear current ID
4.Dial ID number (6 digit maximum)
5.Dial +# for further ID assignment,
-OR-
Dial +k #+ for configuration mode.3.12.8 Voice Mail Transfer on Busy
Description:Normally, the Execumail voice mail system automatically routes calls that are made to a busy station to that
station’s voice mail box. Alternately, you can arrange for the system to alert the busy station when the
ExecuMail system is attempting a call transfer to it. You may need to program the attendant station to have
this option.
To Program:1.Dial 53 “‘STATION FEATURES”.
2.Dial 31 “VMAIL XFR ON BSY”
3.Select station ports to be programmed. Station ports 10 - 73, Dial 10 - 73 or press Cl0 - C73
4.Dial +& for next feature,
-OR-
Dial # +K for configuration mode.
3-65 
						

							Integrated Call CostingIMIG068
3.13 Integrated Call Costing
Call costing provides a means of establishing costing that the system can apply to outside calls made from system
telephones. Call costing computes charges for a call 
after it is completed. It does not restrict dialing as toll
restriction does. The system provides several ways of establishing call costing that are as follows:l Exception tables
lArea code band tablesl
Zone call band tablesl
Call rate tablesl
Office code band tablesl
Call rate table of last resort
With this range of costing methods, it is possible to apply reasonable rates for the entire country.
The system applies
call costing to a dialed number as described below. Refer to the call costing diagram shown on page 3-75 for an
illustration of the call costing process.
NOTE:A lighted LED next to the programming button for the selection shows what choice you have selected.
When a single button provides a toggle 
(odofl action, the lighted LED indicates the active feature.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the feature
code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial
H# 7 4 6 +i+. The last step is to press the SPKR button to end the programming procedure and return the system to
normal operation.3.13.1 Exception Tables 
(Local Calls And Long Distance Calls)
Description:
Example:
To Program:
The system first compares all calls to entries in four exception tables (one entry per table). These tables
provide the first priority level of costinq. The system searches these tables on a first match basis. This
means that the fast programmed entry that matches the call is the one that the system uses.It does not
make a search for the best possible match. The system costs matched calls using the values that you have
programmed into the call rate tables that you have assigned to the call costing exception tables. You can
’
use these call costing exception tables to provide very specific exceptions to a bracket of calls similar to me
following example.
With all calls to area code 804 costed per a particular rate, make an exception for 804-555-1212 by
programming exception table 1 with that number. Since exception table entries are the highest priority, the
values in the call rate table assigned to exception table 1 are applied to all calls made to the 
804-555- 1212
number.
1. Dial 78 “‘EXCEPTION TBL”
2.Dial 1 - 4 for entry 1 - 4 “ENTRY X ”
3.Dial 1 to assign the call rate table “CALL COST TBL XX”
4.Dial 01 - 33 for call rate table number5. 
Dial%
6.Dial 2 to assign matching digits “XXXXXXXXXXXXXXXX”
7.Dial #to clear current entry
8.Dial matching digits (16 max # = match anything) “XXXX~”
9.Dial +K +K for next entry, and repeat steps 2 - 9 until all entries are made
10. Dial 
% +K % for configuration mode.
3-66 
						

							ZMZ66-068Integrated Call Costing3.13.2 
Office Code Band Tables (local Calls)
Description:
: ;‘_Example:
To Program:
The system measures calls that do not match exception tables for the number of digits dialed.It compares
calls with numbers that have less than 10 digits (local calls) to entries that you have made in office code
banding tables. Office code band tables are the second priority level ofcosting for local calls. They
provide a means for you to assign local office codes into different bands and apply a separate call costing
rate table to each band. Bands 1 
- 7 are associated with call rate tables 18 - 24 respectively. Use office
code band tables to cost calls made within a specific area code but to sites located at different geographic
distances from the calling location.
A telephone company exchange consists of office codes 976,977, and 978.Office code 976 is assigned to
an outlying area while office codes 977 and 978 are assigned to the 
heart of the city. Assign 977 and 978 to
one office code band table and 976 to another one.Program a special call costing rate for each banding
table.Then, the system costs the calls that users make to 976-nnnn at a different rate than it costs the calls
that users make to 977-nnnn or 978-nnnn.1. Dial 75 
“SMDA PROGRAMMING”
2.Dial 01 to program costing bands “COSTING BANDS”
3.Dial 1 to program office code bands “OFFCE CODE BANDS”
4.Dial 0 if no band is to be assigned “NO BAND”
-OR-
Dial 1 - 7 for bands 1 - 7 “BAND X”
5.Dial 200 - 999 to assign office code
6.Dial # and repeat step 5 for additional code
7.Dial +k and repeat steps 3-6 to program next band
8.Dial +C +K for next SMDA feature,
-OR-
Dial +k # # for configuration mode.
3-67