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Comdial Dxp Plus Digital Communications System Instructions Manual
Comdial Dxp Plus Digital Communications System Instructions Manual
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IM166-123DXP Plus Programming hstructions IST Ringing On Busy Description:You can program industry-standard telephones to provide a ringing on busy signal to users. With this feature, when an IST telephone is busy on a call and another call comes to that telephone, the system sounds three quick tone bursts in the telephone’s handset receiver. If a user does not wish to hear the ringing on busy tones while he or she is busy on a call, you can take this programming action to eliminate it. Programming:1. From main menu, select stations and press ENTER. 2. From stations menu, select station programming and press ENTER. 3. Type personal intercom number or previously assigned name for IST and press ENTER. 4. From the station programming menu, type item number for feature and press ENTER. 5. Press SPACE bar to enable or disable feature (yes = enable, no = disable) and press ENTER. 6. Press ESCAPE twice. 7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER to end. Internal IST Flash Description:If industry-standard telephone users access an outside line using the line group feature and then they quickly press and release (flash) the telephone’s hookswitch, the IST will react in one of two different ways depending upon how you program this feature. qWith this feature disabled, IST users can flash the hookswitch while on an outside line and generate a hookflash signal on the outside line; however, they cannot flash the hookswitch to obtain an intercom dial tone. The previous Section 7.2.35 procedure titled, IST Flash Time, sets the hookflash signal time. This time determines whether the IST hookflash signal is long enough to recall the outside line dial tone or short enough to access the outside line features. Refer to the CO specifications for actual requirements. EIWith this feature enabled, IST users can flash the hookswitch while on an outside line and obtain intercom dial tone; however, they must dial +K 08 after they flash the hookswitch if they need to generate a hookflash signal on the outside line. Programming:1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, select COS programming and press ENTER. 4. Type class of service number (l-32) that corresponds with class of service assigned to the IST and press ENTER. 5. From COS programming menu, type row number for IST distinctive ringing and press ENTER. 6. Press SPACE bar for feature setting. 7. When finished, press ESCAPE twice. 8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. 9. Press ESCAPE to end. 7-62 Station Features Programming
DXP Plus Programming Instructions/M/66-123 IST Ringing PatternsDescription:You can program the ringing pattern for either IST ring mode one or IST ring mode two. Mode one causes a two-second ring phase while mode two causes a shorter one second ring phase. For this feature to function properly, insure that the industry-standard telephone interface board contains firmware revision 2C or higher Programming:1.Press CONTROL T for main menu. 2.From main menu, select system and press ENTER. 3.From system menu, select system parameters and press ENTER. 4.Select IST ring mode from the system parameters and press ENTER. 5.Press SPACE bar to toggle between mode 1 (default) and mode 2. 6. When finished, press ENTER. 7.Press ESCAPE twice to end.IST Ring Frequency Description:The system will allow you to set a ring frequency of 25 Hz for international applications or set a ring frequency of 21 Hz for domestic applications. Choose a setting that matches the ring frequency of the installed ring generator. Programming:1.Press CONTROL T for main menu. 2.From main menu, select system and press ENTER. 3.From system menu, select system parameters and press ENTER. 4.Select IST ring frequency from the system parameters and press ENTER. 5.Press SPACE bar to toggle between choices of 21 Hz and 25 Hz.6, When finished, press ENTER. 7.Press ESCAPE twice to end. 7.2.36Ring Back On BusyDescription:With this feature enabled, when someone calls another telephone and the calling party is busy on an outside line, the caller hears a ring back tone-not a busy tone. When the caller is using a non-display telephone he or she has no means of knowing the busy status of the called party. (Remember, LCD speakerphones display called party status- for details on this feature, see Section 7.1.39.) With this feature disabled, callers hear a busy tone instead of a ring back tone when they call a party who is busy on an outside line. You must enable this feature if you plan to enable the feature titled Automatic Attendant Tranger On Busy (see Section 145.3 for details). Programming:1.Press CONTROL T to return to the main menu. 2.From main menu, select stations and press ENTER. 3.From stations menu, select station programming and press ENTER. 4.Type personal intercom number or previously assigned name and press ENTER. 5.From station programming menu, type the item number for feature and press ENTER. 6.Press SPACE BAR to choose setting( no = busy tone, yes = ring back tone) and press ENTER. 7.When finished press ESCAPE twice. 8.Type y to accept changes, n to reject them, or r to resume editing and press ENTER to end. Station Features Programming 743
iMl66-123DXP Plus Programming Instructions 7.3Button Mapping By Station (Square/Non-Square System) Description: Programming: The system assigns certain functions to each of the station buttons as a default condition. Re-assign the button functions with this programming feature. You can assign functions at a first level or at a second level at each button Assign functions at the first level that require status light feedback because the system does not provide status light feedback to buttons at the second level (press CONTROL N to display the second level). You can also use this procedure to map the buttons on a DWBLF console (press CONTROL N to display the console buttons) but first you must use the Section 7.2.26 procedure to assign the console to the station and name the console port. To map the telephone buttons with features, 1 aPress CONTROL T for main menu. 2.From main menu, select stations and press ENTER. 3.From stations menu, select button mapping and press ENTER. 4.Type prime intercom number or previously assigned name and press ENTER. (Screen presents current button map for review.) 5.Type first level button code (Ll-L25,0-9) and press ENTER. 6.Type mnemonic of feature from list (below) and press ENTER. (Press and hold SHIFT and type ‘7 for mnemonic definitions-press any key to return to button map.) NOTE: If you press ENTER withoutfirst typing a mnemonic, the system “blanks” that button. Users can program “blanked” buttons as personal speed dial buttons. 7Repeat steps 5 and 6 for all desired buttons. 8.Press CONTROL N and repeat steps 5 and 6 for second level (or DSS/BLF console). 9.Press ESCAPE and repeat steps 4-8 for each station. 10. When finished, press ESCAPE twice. To map dial pad buttons with speed dial numbers, 1.Repeat steps 1 through 4 from the previous procedure. 2.Type dial pad button number (1-O) and press ENTER. 3.Type i for intercom, I for line, g for line group, or p for prime line or last line used, or a for automatic route selection and press ENTER. 4.Type l-240 to choose line or type 1-16 to choose line group and press ENTER. 5.Type speed dial number (up to 16 digits) and press ENTER. 6.Repeat steps l-4 for all desired dial pad buttons and then repeat steps 7-9 from the previous procedure.7-64 Station Features Programming
7.3.1Feature Mnemonic List ACCT ALTRN ANSWER APACE ARD ARECD ARING AUTH BOTH CAMP CID DND DPKUP DSTAT EXOVR FEATR FWD-A FWD-P FWDRA FWDRP GPLSN GPKUP HDST HOLD ITCM I#### LCDMS LNG## LN### LOCK MMEPG MSGWT MUSC# NIGHT OAI## OVERFL PAGE# PARK# PRVCY QUEUE RLSE RSPW S-OBS SAVE SDIAL SILNT SOHVA SPLIT SRIAL SYSST TAFS# TBUSY TRACK VABLK VOLSV XVM## (account code button): allows users to enter an accent code (alternate attendant button): places station in alternate attendant mode (answer button): answers a ringing call (auxiliary page button): allows auxiliary page operation (model 80243 and 77OOS-rev I and later) (automatic redial button): redials last dialed number 10 times with one minute off time (auxiliary record button): allows auxiliary record operation (model 80243 and 77COS-rev I and later) (auxiliary ring button): allows auxiliary ring operation (model 80243 and 77OOS-rev I and later) (authorization code button): prompts for authorization code entry (both button): conferences current party with last party placed on hold (camp on button): engages camp on feature at busy station or line (caller ID button): sends caller ID RNA records to LCD (do not disturb button): enables/disables do not disturb mode (directed call pick up button): picks up call ringing at another station (DSS status button): selects station DSS status view (line and intercom or just intercom) (executive override button): allows executive override of another station (feature button): use with feature code to access certain features (forward all button): enable/disable all call forwarding (forward personal button): enable/disable prime line and personal intercom call forwarding (forward all RNA button): enable/disable all call after RNA forwarding (forward personal RNA button): enable/disable prime line and personal intercom calls after RNA forwarding (group listen button): allows group listen operation (digital multiline telephones) (group pick up button): picks up a call that rings anywhere within a group of stations (headset button): enables/disables headset mode (hold button): places current call on hold and scrolls list of held calls (intercom button): accesses personal intercom number (intercom number button): group intercom number or station DSS (LCD messaging button): enables/disables LCD message feature (line group button 1-16): accesses one of 16 line groups (line button l-240): accesses one of 240 lines (lock button): prevents/allows station use (prevents station use until someone dials an authorization code) (meet me page button): answers a page by meeting intercom paging party on line (message waitng button): turns on/turns off message wating light at another station (music source button 1,2): turns on/turns off background music (night mode button): allows attendant to place system in night transfer (of ringing) mode (open architecture button): special Enterprise functions (used with Total Control PC Attendant and Enterprise Toolkit options) (overflow button): turns on/turns off overflow mode (paging zone button l-8): allows group paging (park orbit button l-9): parks and retrieves calls (privacy button): releases privacy on line so another station can join a call (queue button): queues station at busy line group to await idle line (release button): disconnects current call (response button l-30, t = universal): sends response message to another station for SOHVA and message deposit (service observe button): enables station to service observe another station (dynamic save button): saves last dialed number and line on which it was dialed (speed dial): saves often dialed number at a button (silent ringer button): mutes ringing for current call (SOHVA button): sends SOHVA to another station (split button): allows station user to talk to two different parties (serial call button): transfers a serial call to specified stations (system status report button): indicates system status report (night answer button l-4, t= all calls): answers call indicated by system’s ringing relay (line test busy button): views status of busy line (tracker pager activate button): sends message to pager display (voice announce block button): blocks/allows voice announcements (save volume button): saves volume settings (digital multiline telephones) (transfer to voice mail button l-32): transfers call to voice mail box when used with DSS button NOTE: Many of the feature buttons require programming action beforethey canfunction as described. Station Features Programming 7-55
/M/66-123DXP Pius Programming fnnstructions 7.4Phone Types (Telephone Types)Description: This programming feature allows you to identify the particular type of system telephone equipment that you or your installer will connect to each station port. You can also mark the station port equipment as undefined so that the system will not test the port for a specific type of equipment and will not include the port in any menu presentations. Also refer to Section 7.2.25 for the procedure for disabling a station port. Programming:1 sPress CONTROL T for main menu. 2.From main menu, select stations and press ENTER. 3.From stations menu, select station programming and press ENTER. 4.From station programming menu, select phone types and press ENTER. 5.From the phone types menu, select desired equipment or none (for undefined) and press ENTER. NOTE: Depending upon which equipment you choose, the system will present diflerent sub-menus that allow you tofurther define the equipment as to the quantity of lines it can serve, whether it is a speakerphone, whether it is a DSSZ3LF console, and other defining characteristics. Follow the sub-menu prompts and press ENTER after you have typed each selection. 6.Type the station port number (f-480) and press ENTER. 7. Press ESCAPE to end. ExecuTech Telephone TypesComdial Express Telephone Types l2xlm4s~12xEPlllS~ 23 Line6620,6620E, 66208,6620T,19 Line6116X, 6116s. 6016s 22 Line6614,6614E, 66148,6614T10 Line6110X, 61 lOS, 6010s 17 Line66OOE, 6600s2 Line6102X Proprietary Single Line6701XProprietary Single Line6701X 3ZButton ConsoleDB32S3ZButton ConsoleXB32X 70-Button ConsoleDB70 6CButton ConsoleXB64X A-M-XAl-I-XAl-I-XATI-X OPX-xOPX-xOPX-xOPX-x VMI-XVMI-XVMI-XVMI-X ExecuTech 67xx Telephone Types I1xEplUSJ&&& 14 Line6714S, 6714X 12 Line6700s 6 Line6706X 2 Line6702X SLPS WI Autodials6709A* 3ZButton ConsoleEB32X Americom Telephone Types DXP Plus Menu List 19 Line7016S,7116S,7116X 10 Line7010s,7110s,7110x 2 Line7102X Single Line6701X 32-Button Consolenot currently available 64-Button Console XD64X ATI-D-1PTATI-D-1PT DigiTech Telephone Types I2xEPlu.s~ 24 Line77OOs, 7714S, 7714x Rev H and later 22 Line 7714x. 7714s Rev H and earlier 17 Line7700s Single Line7701x 3ZButton ConsoleDD32X Impact Telephone Types ~lusJ&&&& 24 Line8024S, 81243 12 Line8012S, 8112S, 8112N Single Line8101N 6CButton ConsoleIB64X Wireless Telephone Type I1xEPlusU Wireless9ooMX * Use the Section 7.3 procedure to “blank” the 12 speed dial buttons on this telephone so that users can custom program them for personal use. 7-66 Station Features Programming
7.5Copy Model COS, Station, Button Map (Block Programming) 7.5.1Block Programming, Class-Of-ServiceDescription:Program some or all class-of-service categories to match the programming of a model class-of-service category. Programming;1 0Press CONTROL T for main menu. 2. From the main menu, select stations and press ENTER. 3. From the station menu, type item number for feature and press ENTER. 4. Select model COS by typing COS number l-32 for source COS and press ENTER. 5. Type COS numbers of destination COS(s) (n,nn or n-nn) and press ENTER. Values of source COS is assigned to destination COS(s), and programming is ended. 7.52 Block Programming, Station FeaturesDescription:Program some or all stations to have the same features as a model station. The system does not copy the following features from the model station: - station name, - intercom numbers, - personal speed dial numbers, - DSS/BLF console installed, - console port, - alternate attendant, - ovefflow attendant, - interactive button support. Programming:1. Press CONTROL T for main menu. 2. From the main menu, select stations and press ENTER. 3. From the station menu, select model station and press ENTER. 4. Type personal intercom number or previously assigned name of source station and press ENTER.5. Type personal intercom numbers or previously assigned names of destination stations (nnn,nnn or nnn-nnn) and press ENTER. Values of source station is assigned to destination stations, and programming is ended. 7.53 Block Programming, Button MappingDescription:Program some or all stations to have the same button features as a model station. Programming;1. Press CONTROL T for main menu 2. From the main menu, select stations and press ENTER. 3. From stations menu, type item number for feature and press ENTER. 4. Type personal intercom number or previously assigned name of source station and press ENTER.5. Type personal intercom numbers or previously assigned names of destination stations (nnn,nnn,or nnn-nnn) and press ENTER. Button map of source station is assigned to buttons of destination stations, and programming is ended. Sfa tion Features Programming 7-67
lMl66-123DXP Plus Programming Instructions 7.6Station HuntingDescription: Station hunting is a feature that becomes available to DXP Plus users with software revision 3.A and later. Station hunting is a means of routing both intercom and outside calls through an installer-determined logical grouping of stations and on to a designated ovefflow location in case of no answer or if all stations in the hunt group are busy. To configure station hunting, you must program the following parameters: Options: Programs the control and informational items about the hunt group. Member List: Programs the list of stations within a hunt group. This section shows the member stations in their assigned hunting order and allows stations to be added, deleted or inserted at any point in the list. Delete: Deletes the selected hunt group from the system and frees its used resources. Programming:1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, member list, or delete hunt group and press ENTER.7.6.1 Options (Stat/on Hunting)Pilot Extension Description: This is the extension number that callers use to call or route calls to this hunt group. This number is analogous to a station’s personal intercom or extension number and follows the same numbering plan restrictions. Programming:1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for pilot extension and press ENTER. 8. Type pilot extension and press ENTER. NOTE: The pilot extension can be up to four digits long but must not conflict with assigned intercom numbers and feature codes. The system prompts you to remove any conflict before proceeding. Exercise care when you remove conflicts because references to the dialable extension may be used in other parts of the system and removing them could cause obscure results. 9. When finished, press ESCAPE twice. 10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.7-68 Station Features Programming
DXP Plus Programming InstructionslMl66-123 NameDescription: The hunt group’s name is the seven character alpha-numeric name of this group that is used for LCD display and reference. Programming:1~ Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for name and press ENTER. 8. Type name and press ENTER. (Name can be up to seven alphanumeric characters and may begin with a number.) 9. When finished, press ESCAPE twice. 10.Type y to accept changes, n to reject them, or r to resume editing and press ENTER. Full NameDescription: The hunt group’s full name is the 20 character alpha-numeric name of the group that is used by OAI applications. Programming:1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for full name and press ENTER. 8. Type name and press ENTER. (Full name can be up to 20 alphanumeric characters and may begin with a number.) 9. When finished, press ESCAPE twice. 10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. Station Features Programming 7-69
lMl66-123DXP Plus Programming hstructions Search Type (Type of Hunting)Description: There are several distinct types of station hunting. Terminal Hunting Terminal station hunting always delivers a call to the first idle station programmed in the hunt group.If the station does not answer within a programmed amount of time (programmed as the Call Advance Timer), the system delivers the call to the next sequential idle station programmed in the hunt group. The system makes no attempt to balance the distribution of incoming calls as this is a linear search through the programmed list. The search starts at the beginning of the list for each incoming call.Distributed Hunting Distributed station hunting delivers a call to the next idle station in the hunt group after the station that received the previous call. If that station does not answer within the programmed call advance time, the system delivers the call to the next sequential idle station programmed in the hunt group. This hunting method is a linear search through the programmed list; however, the search starts wherever it left off after the previous call,Longest Idle Station Hunting Longest idle station hunting delivers a call to the station that has been idle for the longest period of time since completing the last call that was routed to it by the station hunting feature. In the case of stations with equal idle times (such as at system startup), the system picks the first of the grouped stations with equal idle times. If that station does not answer within the call advance time, the system delivers the call to the station with the next longest idle period. Ring AR Station Hunting Ring all station hunting is not a true hunting method. This method delivers a call to all idle stations simultaneously. This is a good method to use when the site requires that all calls be answered as quickly as possible.None (No Hunting) This selection disables hunting for the group. It allows a hunt group to be completely programmed yet disabled. Any intercom calls to this group will receive a busy tone and line ringing ignores any programming within this group.Programming: 1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for search type and press ENTER. 8. Press SPACE BAR to choose search type and press ENTER. 9. When finished, press ESCAPE twice. 10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. 7-76J Station Fea turees Programming
DXP Plus Programming InstructionslMl66-123Direct Ring Description:Use this procedure to choose the line ports that you want to ring at a station hunt group as soon as a calI appears. Direct ringing sounds during the day 1 and day 2 time periods but does not ring during the night ringing mode or during the manual night transfer (of ringing) operation. Programming:1~ Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l&I) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for direct ring and press ENTER. 8. Press CONTROL E for edit. 9. Type a for add or r for remove and press ENTER. 10. Type line port number l-240 (type as n,nn,nnn or n-nnn) and press ENTER. 11~ When finished, press ESCAPE three times. 12.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.Delayed Ring Description:Use this procedure to choose the line ports that you want to ring at a station hunt group after waiting a short time period from when a call appears. Delayed ringing sounds during day 1, day 2 time periods, during the night ringing mode, and during the manual night transfer (of ringing) operation. Programming:1. Press CONTROL T for main menu. 2. From main menu, select stations and press ENTER. 3. From stations menu, type item number for hunt groups and press ENTER. 4. Type number for hunt group (l-64) and press ENTER. 5. For new hunt groups, type pilot number for hunt group. 6. Type item number for options, and press ENTER. 7. Type item number for delayed ring and press ENTER. 8. Press CONTROL E for edit. 9. Type a for add or r for remove and press ENTER. 10. Type line port number l-240 (type as n,nn,nnn or n-nnn) and press ENTER. 11. When finished, press ESCAPE twice. 12. Type y to accept changes, n to reject them, or r to resume editing and press ENTER. Station Features Programming 7-71