Canon Pixma Mx492 User Guide
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If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself. • Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: • Product name: * Your machine's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 911
List of Support Code for ErrorThe support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action. Support Code Appears on the LCD and the Computer Screen• 1000 to 1ZZZ 1003120012031250130013031401140314851682168416861688168A1702170317041705171217131714171518711890• 2000 to 2ZZZ 21102120270028012802280329002901 • 4000 to 4ZZZ 41004103 • 5000 to 5ZZZ 5011501250405100520054005B025B035B045B055B125B135B145B15 • 6000 to 6ZZZ 60006500680068016900690169026910691169306931693269336936693769386939693A6940694169426943694469456946 • 9000 to 9ZZZ 9500 912
•A000 to ZZZZB201B202B203B204 About the support code for paper jam, you can also refer to List of Support Code for Error (When Paper Is Jammed). 913
List of Support Code for Error (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jammed paper at the paper output slot: 1300 • If you cannot see the jammed paper at the paper output slot: 1303 • If the paper tears and you cannot remove it from the paper output slot or from the transport unit: Paper Is Jammed inside the Machine • If the document is jammed in the ADF: 2801 • Cases other than above: In Other Cases 914
1300Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important • The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory. Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not unplug the power cord when turning the machine off. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it. Note • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. • If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit. 1303 • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine. Paper Is Jammed inside the Machine 2. Reload the paper, and press the machine's OK button. The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. 915
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, make sure that you are using suitable paper for printing and areloading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 916
1303Cause Paper is jammed inside the machine at the transport unit. Action If you cannot see the paper at the paper output slot, remove the paper from the transport unit. Remove the paper following the procedure below. Important • The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory. Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not unplug the power cord when turning the machine off. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Turn the machine off, then unplug the power cord. 2. Open the document cover. Close the document tray if it is open. 3. Stand the machine with the right side facing down. Important • Stand the machine on a wide and flat surface such as a desk. • When you stand the machine, hold it securely and be careful not to hit it on a hard object. 4. Open the transport unit. When you open the transport unit, support the machine with your hand so that it does not fall down. 917
5.Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down. Note • If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. • If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then remove the paper from inside the machine. Paper Is Jammed inside the Machine 6. Close the transport unit. Note • After you close the transport unit, take back the machine in original position at once. 7. Plug the machine back in and turn the machine back on. 8. Reload the paper. All print jobs in the queue are canceled. Reprint if necessary. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 918
2801Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important • Do not open the document cover if the document is jammed. The jammed document may be torn. • The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory. Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not unplug the power cord when turning the machine off. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. • If the original remains in the ADF by pressing the Stop button while the machine is scanning the document: If you press the Stop button during scanning then the document remained in the ADF, the message about the paper remained in the ADF appears on the LCD. Press the OK button so that the remaining document is automatically fed out. • If the original is jammed in the ADF: Remove the document following the procedure below. 1. If printing is in progress, press the Stop button. 2. Turn off the machine. 3. Open the document feeder cover slowly. If a multi-page document is loaded, open the document feeder cover after removing any pages other than the jammed page from the ADF. 4. Pull out the jammed document from the ADF. 919
5. Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center. Note • The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead. • If the original is jammed in the ADF (from the paper feed side): Remove the document following the procedure below. 1. If printing is in progress, press the Stop button. 2. Turn off the machine. 3. Close the document tray, then open the document feeder cover slowly. 4. Pull out the jammed document from the ADF. 920