Canon Pixma Mx492 User Guide

							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message for Faxing Is Displayed on the Fax Standby Screen
If a message is displayed on the Fax standby screen, take the corresponding action described below.
MessageActionAuto redialThe machine is waiting to redial the recipient's number because the line was busy or the recipient did
not answer when you tried to send a document. Wait for the machine to automatically redial the
number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then
press the  Stop button. You can also delete the document from machine's memory to cancel automatic
redialing.
Resending Faxes (Redialing a Busy Number)
Hang up
phoneThe handset is not placed in the handset cradle correctly.
Replace the handset correctly.Try again in
B&WThe recipient's fax machine is not color-compatible.
Press the  Black button to resend the fax.
Alternatively, you select  If incompat., B&W for Color transmission  in Adv. FAX settings  under Fax
settings . The machine converts color documents into black & white data if the recipient's fax machine
does not support color faxing.
Adv. FAX settings
No tone
detectedThe telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send
the fax, select  OFF for Dial tone detect  in Adv. FAX settings  under Fax settings .
Adv. FAX settings
Received in
memoryIf the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described,
the fax stored in the machine's memory is printed automatically.•
The amount of remaining ink is insufficient to print a fax:
Replace the FINE cartridge.
Replacing a FINE Cartridge
Note
•
You can set the machine to forcibly print a received fax even if the ink has run out.
Set  Print when no ink  in Auto print settings  under Fax settings  to Print .
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that  Do not print be selected for  Received
documents  in Auto print settings  under Fax settings  to store the received fax in the
machine's memory. After you replace the FINE cartridge and select  Print for Received
documents  in Auto print settings , the fax stored in the machine's memory will be printed
automatically.
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							Auto print settings•
Paper has run out:
Load the paper and press the  OK button.
•
A different size of paper from that specified by  Page size in FAX paper settings  is loaded:
Load the same size of paper as that specified by  Page size, then press the  OK button.
•
You pressed the  Stop button to cancel printing of a fax:
Press the  FAX button to resume printing of the fax.
•
Do not print  is selected for  Received documents  in Auto print settings  under Fax settings :
You can print the faxes stored in the machine's memory from the  Memory reference screen under
FAX menu .
Printing a Document in Machine's Memory
Note
•
To print the received faxes automatically, select  Print for Received documents  in Auto print
settings  under Fax settings .
Auto print settings
•
If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the problem
by pressing the  Stop button), you can delete or print the fax stored in the machine's memory later.
Document Stored in Machine's Memory
Busy/no
signal•The recipient's number you dialed is busy.
Try dialing again after waiting for a moment.
Resending Faxes (Redialing a Busy Number)
•
The fax/telephone number dialed is incorrect.
Check the fax/telephone number and dial again.
•
The recipient's fax machine did not respond (after all automatic redialing attempts).
Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.
•
The recipient is not using a G3 machine.
The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.
•
The touch tone/rotary pulse setting on the machine is incorrect.
Set the machine to match the telephone line you are using.
Setting the Telephone Line Type
Memory is
fullThe machine's memory is full because it has sent/received too many documents, or a detailed
document.
Print the faxes stored in the machine's memory and delete them from the machine's memory.
Document Stored in Machine's Memory
When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again.
When receiving a fax, have the sender resend the faxes.
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							FAX info
does not
matchTransmission has been canceled because the machine could not detect the recipient's fax machine
information or the information did not match the dialed number. This message is displayed when Check RX FAX info  in Security control  under Fax settings  is set to ON.
For details, see 
Sending Faxes after Checking Information (Checking the Recipient's Information) .
Reception
rejectedReception has been rejected because the fax matches the fax rejection condition specified by  FAX RX
reject  in Security control  under Fax settings .
For details, see 
Rejecting Fax Reception .
Waiting for
reportIf the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.•
The amount of remaining ink is insufficient to print a report:
Replace the FINE cartridge.
Replacing a FINE Cartridge
•
Paper has run out:
Load the paper and press the  OK button.
•
A different size of paper from that specified by  Page size in FAX paper settings  is loaded:
Load the same size of paper as that specified by  Page size, then press the  OK button.
•
You pressed the  Stop button to cancel printing of a report:
Press the  FAX button to resume printing of the report.
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the LCD for some error or message.For details on errors with Support Codes, refer to 
List of Support Code for Error .
If a message is displayed on the LCD, see below.
•
A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
•
Error Regarding the Power Cord Being Unplugged Is Displayed
•
Writing Error/Output Error/Communication Error
•
Other Error Messages
•
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the LCD
Confirm the message and take an appropriate action.
•
Check page size Press [OK]
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the  OK button.
•
Data error Press [OK]
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
Important
•
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memoryare deleted.
•
For details on how to unplug the power cord, see Notice for Unplugging the Power Cord .
Press the  OK button.
After pressing the  OK button, the list of the faxes deleted from the machine's memory (MEMORY
CLEAR REPORT) will be printed.
For details, refer to 
Summary of Reports and Lists .
•
Cannot connect to the server; try again
You cannot connect to the server due to some communication error.
Press the  OK button to dismiss the error, then try again after a while.
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							Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing.
See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Important
•
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Writing Error/Output Error/Communication Error
Check1
 If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is
your machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in the  Printer column is selected for  Print to the following port(s) .
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							Note•
When the machine is used over LAN, the port name of the machine is displayed as"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
Check3  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check4  Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
Check5  When the machine is connected to your computer with a USB cable, check
the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
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							•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound , then Device Manager .•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3  Make sure that the machine is connected to your computer properly.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
Other Error Messages
Check  If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could not be found "
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
•
" Could not print Application name  - File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for
permission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
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							•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
•
If you do not agree to participate in the survey program:
Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
•
Changing the confirmation screen setting:
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
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							Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
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