Canon Pixma Mx492 User Guide
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Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Cannot Send a Fax Cannot Receive a Fax, Cannot Print a Fax List of Support Code for Error Search Each Function Problems with Network Communication Problems while Printing/Scanning from Smartphone/Tablet Problems with Printing Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem 781
Problems with Network Communication Cannot Detect a Machine on a Network Problems with the Machine while Using with Network Other Problems with Network 782
Cannot Detect a Machine on a Network Cannot Detect the Machine when Setting Up Network Communication The Machine Cannot Be Detected in the Wireless LAN 783
Cannot Detect the Machine when Setting Up Network Communication If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine. Cannot Detect the Machine during Wireless LAN Setup: Check 1 Important • If the machine cannot be detected while you are setting up the network communication using a USB cable, the machine may be in the access point mode. In this case, finish the access point mode and enable the wireless LAN, then try to redetect the machine. Using the Printer with the Access Point Mode 784
Cannot Detect the Machine during Wireless LAN Setup: Check 1 Are the machine and network device (router, etc.) turned on?Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine and the network device are turned on: If the machine could not be detected after clicking Redetect even when the machine and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Machine during Wireless LAN Setup: Check 2 785
Cannot Detect the Machine during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the machine enabled?Make sure that the or icon is displayed on the LCD. If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine. After enabling the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 3. Cannot Detect the Machine during Wireless LAN Setup: Check 3 786
Cannot Detect the Machine during Wireless LAN Setup: Check 3 Is the machine connected to the wireless router?By using the icon on the LCD, make sure that the machine is connected to the wireless router. If the icon is displayed: The machine may be placed far away from the wireless router. Place the machine near the wireless router temporarily, then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine cannot be detected, the machine is not connected to the wireless router. Connect the machine to the wireless router. Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 4. Cannot Detect the Machine during Wireless LAN Setup: Check 4 787
Cannot Detect the Machine during Wireless LAN Setup: Check 4 Does the firewall function of your security software or operating system forcomputer interfere with setting up the network communication? The firewall function of your security software or operating system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operating system or the message appearing on your computer. If the firewall function interferes with setting up: • When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access. • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select win > Driver > DrvSetup , then set the security software to allow the file Setup.exe or Setup64.exe to access the network. After setting the security software, try to set up the network communication from the beginning. Note • For the operating system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer. If there is no problem with the firewall settings: Go to check 5. Cannot Detect the Machine during Wireless LAN Setup: Check 5 788
Cannot Detect the Machine during Wireless LAN Setup: Check 5 Check the settings of the wireless router.Check the settings of the wireless router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the wireless router and that assigned to the machine are the same. For details on how to check the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer. If there is no problem with the settings of the wireless router: Go to check 6. Cannot Detect the Machine during Wireless LAN Setup: Check 6 789
Cannot Detect the Machine during Wireless LAN Setup: Check 6 Make sure that the machine is not placed far away from the wireless router.The wireless router is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the wireless router. In addition, check where the machine and the wireless router are located and take the appropriate action. • Make sure that there is no obstruction between the machine and the wireless router. Wireless communication between different rooms or floors is generally poor. Adjust the location of the machine and the wireless router. • Make sure that there is no source of radio wave interference near the machine or the wireless router. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the machine or the wireless router as far away from the interference source as possible. After checking above and taking the appropriate action, perform setup again. Note • You can set up the network communication via USB. To set up via USB, select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next. 790