Canon Pixma Mx492 User Guide
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Cannot Use the Machine on Replacing a Wireless Router or Changing Its Settings When you replace a wireless router, perform network setup of the machine again. Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on our website. If the problem is not resolved, see below. Cannot Communicate with the Machine after Applying MAC/IP Address Filtering or Entering an Encryption Key to the Wireless Router When Encryption Is Enabled, Cannot Communicate with the Machine after the Encryption Type Was Switched on the Wireless Router Cannot Communicate with the Machine after Applying MAC/IP Address Filtering or Entering an Encryption Key to the Wireless Router Check1 Confirm the wireless router setting. Refer to the instruction manual provided with the wireless router or contact its manufacturer to confirm the wireless router setting. Make sure that the computer and the wireless router can communicate with each other under this setting. Check2 If you are performing MAC address filtering or IP address filtering at the wireless router, confirm that the MAC address or IP address for both the computer or the network device and the machine are registered. Check3 If you are using a WEP or WPA/WPA2 key, make sure that the encryption key for the computer or the network device and the machine matches that set to the wireless router. Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must match among the machine, the wireless router, and the computer. Normally, select Auto for the authentication method. If you want to specify the method manually, select Open System or Shared Key according to the setting of the wireless router. How to Set an Encryption Key 801
When Encryption Is Enabled, Cannot Communicate with the Machine after the Encryption Type Was Switched on the Wireless Router If the machine cannot communicate with the computer after the encryption type of the machine was switched, make sure that encryption types for the computer and the wireless router matches that set tothe machine. Cannot Communicate with the Machine after Applying MAC/IP Address Filtering or Entering an Encryption Key to the Wireless Router 802
Printing Speed Is Slow Check1 The machine may be printing out a large job issued from another computer. Check2 Make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the wireless router and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the machine cannot communicate with the computer over a wireless LAN for the wall material, place the machine and the computer in the same room or floor. Check3 Make sure that there is no source of interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. 803
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 804
Other Problems with Network The Message Is Displayed on the Computer Screen during Setup Packets Are Sent Steadily Checking Information about the Network How to Restore the Machine's Network Settings to Factory Default 805
The Message Is Displayed on the Computer Screen during Setup The Enter Password Screen Is Displayed during Setup The Screen for Setting the Encryption Is Displayed After Selecting the Wireless Router in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed during Setup The following screen is displayed if an administrator password is set to the machine which has already been set up to use via a network. Enter the administrator password you have set. Note • An administrator password is already specified for the machine at the time of purchase. For details: About the Administrator Password For improving security, we recommend to change the administrator password. Changing the Settings in the Admin Password Sheet The Screen for Setting the Encryption Is Displayed After Selecting the Wireless Router in the Search Screen This screen is displayed automatically if the selected wireless router is encrypted. In this case, configure the details to use the same encryption settings set to the wireless router. For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet . "You are connecting the machine to the non encrypted wireless network" Is Displayed 806
Security is not configured on the wireless router. The machine can still be used, so continue the setupprocedure to complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party. 807
Packets Are Sent Steadily While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can communicate with the machine over the network. When using the computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the icon on the notification area on the desktop, then select Disable Canon IJ Network Scanner Selector EX . 808
Checking Information about the Network Checking the IP Address or the MAC Address of the Machine Checking the IP Address or the MAC Address of the Computer Checking If the Computer and the Machine, or Computer and the Wireless Router Can Communicate Checking the Network Setting Information Checking the IP Address or the MAC Address of the Machine To check the IP address or the MAC address of the machine, print out the network setting information using the operation panel of the machine. Printing Out Network Setting Information To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below. 1. Select Command Prompt as shown below. • In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Enter "ipconfig/all" and press the Enter key. The IP addresses and the MAC addresses of the network devices installed on your computer are displayed. When the network device is not connected to the network, the IP address is not displayed. Checking If the Computer and the Machine, or Computer and the Wireless Router Can Communicate To check that communication is available, perform the ping test. 809
1.Select Command Prompt as shown below.• In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Type the ping command and the IP address of the target machine or the target wireless router, and then press the Enter key. ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed. Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255 When Request timed out is displayed, the communication is not available. Checking the Network Setting Information To check the network setting information of the machine, print out the network setting information using the operation panel of the machine. Printing Out Network Setting Information 810