Canon Pixma Mx492 User Guide
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Telephone Problems Cannot Dial Telephone Disconnects During a Call 881
Cannot Dial Check1 Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection Check2 Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary. Setting the Telephone Line Type 882
Telephone Disconnects During a Call Check Is the telephone line cable or the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly. Connecting the Telephone Line 883
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD FINE Cartridge Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 884
The Machine Cannot Be Powered On Check1 Press the ON button. Check2 Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. Check3 Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center. 885
The Machine Turns Off Unintentionally Check Disable the setting to turn the unit off automatically. The machine turns off automatically according to the elapsed time you specified if the setting to turn the unit off automatically is enabled. If you do not want the machine to turn off automatically, open the printer driver setup window and in Auto Power under the Maintenance sheet, select Disable for Auto Power Off . Note • You can also enable the machine to turn off automatically from the operation panel of the machine or ScanGear (scanner driver). • From the operation panel of the machine: Auto power off • From ScanGear (scanner driver): Scanner Tab 886
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed. Check Check the following to make sure that your system environment supports Hi- Speed USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important • For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. 887
Cannot Communicate with the Machine with USB Connection Check1 Make sure that the machine is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 888
LCD Cannot Be Seen At All • If the POWER lamp is off: The machine is not powered on. Connect the power cord and press the ON button. • If the POWER lamp is lit: The LCD may be in the screen-saver mode. Press a button other than the ON button on the operation panel. 889
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. 1. Press the Setup button, then wait for about 5 seconds. 2. Press the button twice, then press the OK button. 3. Press the button twice, then press the OK button. 4. Press the button repeatedly to display the rightmost menu. 5. Press the button 3 times, then press the OK button. 6. Use the button to select the language for the LCD, then press the OK button. The desired language is displayed on the LCD. 7. Press the Stop button. 890