Brother MFC 465CN User Manual

							
Troubleshooting and Routine Maintenance135
B
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and remove the Jam Clear 
Cover (1).
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the illustration. You may 
damage the cover and cause paper jams.
 
  
cClean the paper pick-up roller (1) with 
isopropyl alcohol on a cotton swab.
 
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head. You 
can start the cleaning process manually if 
there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics on 
your printed pages. You can clean Black only, 
three colors at a time 
(Cyan/Yellow/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
1
1
 
						

							
136
aPress Ink.
bPress  a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to  standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, call 
Brother Customer Service. (See  Brother 
numbers on page i.)
 
Checking the print qualityB
If faded or streaked colors and text appear on 
your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Color Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four color blocks 
on the sheet.
fThe LCD asks you if the print quality is 
OK.
Do one of the following:
„ If all lines are clear and visible, press 
1 ( Yes ) to finish the Print Quality 
check.
Go to step j.
„ If you can see missing short lines as 
shown below, press  2 to choose  No.
gThe LCD asks you if the print quality is 
OK for black and three colors.
Press  1 ( Yes ) or 2 ( No ).
hThe LCD asks you if you want to start 
cleaning.
Press  1 ( Yes ).
The machine starts cleaning the print 
head.
iAfter cleaning is finished, press 
Color Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
return to step e. 
jPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
color. 
After replacing the ink cartridge, check 
the print quality. If  the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call Brother Customer Service. (See 
Brother numbers on page i.)
OK Poor
 
 
 
						

							
Troubleshooting and Routine Maintenance137
B
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
Note
 
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine if your printed 
text becomes blurred or images become 
faded.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose  Alignment .
Press  OK.
dPress  Black Start  or Color Start .
The machine starts printing the 
Alignment Check Sheet.
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
fDo one of the following:
„ If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  1 ( Yes ) to 
finish the Alignment Check.
Go to step i
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  2 ( No ) to choose it.
gFor 600 dpi, press the number of the test 
print that most closely matches the 
number 0 sample (1-8).
hFor 1200 dpi, press the number of the 
test print that most closely matches the 
number 0 sample (1-8).
iPress  Stop/Exit .
Checking the ink volumeB
Although an ink volume icon appears on the 
LCD, you can use the  Ink key to see a large 
graph showing the ink that is left in each 
cartridge.
aPress  Ink.
bPress  a or  b to choose  Ink Volume .
Press  OK.
The LCD shows the ink volume.
cPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Faxing  for Macintosh
® in the 
Software User’s Guide on the CD-ROM.)
 
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.
After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							
138
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
Machine Info. .
Press  OK.
cPress  a or  b to choose  Serial No. .
Press  OK.
dPress  Stop/Exit .
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, you could void your warranty.
CAUTION 
It is important to allow the machine to ‘park’ 
the print head after a print job. Listen 
carefully to the machine before unplugging 
it to make sure that all mechanical noise 
has stopped. Not allowing the machine to 
finish this parking process may lead to print 
problems and possible damage to the print 
head.
 
aOpen the ink cartridge cover.
bPull the lock release levers down and 
take out all the ink cartridges. (See 
Replacing the ink 
cartridges on page 131.)
cInstall the yellow protective part, lift each 
lock release lever and push it until it 
clicks and then close the ink cartridge 
cover.
 
 
						

							
Troubleshooting and Routine Maintenance139
B
CAUTION 
If you are not able to find the yellow 
protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either the 
yellow protective part or the ink cartridges 
in position. Shipping without them will 
cause damage to your machine and may 
void your warranty.
 
dUnplug the machine from the telephone 
wall jack and take the telephone line 
cord out of the machine.
eUnplug the machine from the AC power 
outlet.
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
gLift the scanner cover (1) to release the 
lock. Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hWrap the machine in the bag and put it 
in the original carton with the original 
packing material.
 
 
 
						

							
140
iPack the printed materials in the original 
carton as shown below. Do not pack the 
used ink cartridges in the carton.
Note
If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts and printed materials to use with 
your ‘Exchange’ machine.
 
 
jClose the carton and tape it shut. 
 
						

							
141
C
C
On-screen 
programming
C
Your machine is designed to be easy to use 
with LCD on-screen programming using the 
menu keys. User-friendly programming helps 
you take full advantage of all the menu 
selections your machine has to offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine by using the 
Menu table that begins on page 142. These 
pages list the menu selections and options.
Memory storageC
Even if there is a power failure, you will not 
lose the settings you have chosen using the 
Menu key because they are stored 
permanently. Also, you will not lose your 
settings in the PhotoCapture, Fax and Copy 
mode key menus if you have chosen 
Set New Default. You may have to reset 
the date and time.
Mode and menu keysC
Menu and FeaturesC
 
Access the main menu.
 
Access the mode and its menu of 
temporary settings.
a
b Scroll through the current menu 
level.
d Go back to the previous menu 
level.
c Go to the next menu level.
 „Go to the next menu level.
„ Accept an option.
 „Cancel the current operation.
„ Go back to the previous 
menu level.
 
„Stop the current operation.
 
						

							
142
Menu tableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.
Menu ( )
Level1 Level2 Level3 Options Descriptions Page
General Setup Mode Timer—Off
0 Sec
30 Secs
1 Min
2 Mins*
5 Mins Sets the time to return to 
Fax mode.
21
Paper Type —Plain Paper*
Inkjet Paper
Brother Photo
Other Photo
Transparency Sets the type of paper in 
the paper tray.
22
Paper Size —Letter*
Legal
A4
A5
4x6 Sets the size of the paper 
in the paper tray.
22
Volume Ring Off
Low
Med*
High Adjusts the ring volume. 23
Beeper Off
Low*
Med
High Adjusts the volume level 
of the beeper.
23
Speaker Off
Low
Med*
High Adjusts the speaker 
volume.
23
Auto Daylight —On
Off* Changes for Daylight 
Savings Time 
automatically. 24
 The factory settings are shown in Bold with an asterisk.
 
						

							
Menu and Features143
C
General Setup
(Continued)On/Off Setting—Fax Receive:On
Fax Receive:Off*
Customizes the On/Off 
key to receive faxes even 
in off mode. 20
LCD Settings LCD Contrast Light
Med*
Dark Adjusts the contrast of the 
LCD.
24
Backlight Light *
Dark You can adjust the 
brightness of the LCD 
backlight. 24
Dim Timer Off
10 Secs
20 Secs
30 Secs* You can set how long the 
LCD backlight stays on 
after the last key press.
25
Off Timer Off *
1 Min
2 Mins
3 Mins
5 Mins
10 Mins
30 Mins You can set how long the 
LCD stays on for after the 
last key press.
25
Wallpaper — You can choose the 
wallpaper of the LCD. 25
Fax Setup Receive Ring Delay 0
1
2
3
4* Sets the number of rings 
before the machine 
answers in Fax Only or 
Fax/Tel mode.
40
F/T Ring Time20 Sec
*
30 Sec
40 Sec
70 Sec Sets the F/T 
pseudo/double-ring time 
in Fax/Tel mode.
40
Easy Receive On *
Off Receives fax messages 
without pressing the 
Black Start
 or 
Color Start  key. 41
Level1 Level2 Level3 Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.
 
						

							
144
Fax
(Continued)Setup Receive
(Continued)Remote Codes On
*
( l 51, #51)
Off Allows you to answer all 
calls at an extension or 
external telephone and 
use codes to turn the 
machine on or off. You 
can personalize these 
codes. 53
Auto ReductionOn
*
Off Reduces the size of 
incoming faxes.
41
Report SettingTransmission 
On
On+Image
Off*
Off+Image Initial setup for 
Transmission Verification 
Report and Fax Journal 
Report.
69
Journal PeriodOff
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days 69
Advanced Fax
Operation
Fwd/Page/StoreOff *
Fax Forward
Paging
Fax Storage
PC Fax Receive
Sets the machine to 
forward fax messages, to 
call your pager, to store 
incoming faxes in the 
memory (so you can 
retrieve them while you 
are away from your 
machine) or to send faxes 
to your PC. 61
Remote AccessAccess Code:
---
l Set your own code for 
Remote Retrieval.
66
Print Fax
(Backup Print) — Prints incoming faxes 
stored in the memory. 42
Remaining Jobs— — Check which jobs are in 
the memory and lets you 
cancel chosen jobs.35
Level1 Level2 Level3 Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.