Brother MFC 465CN User Manual

							
Troubleshooting and Routine Maintenance125
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam on page 128.
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a Speed Dial 
number that is not programmed. Set up the Speed Dial number. (See 
Storing Speed Dial numbers
on page 56.)
Out of Memory The machines memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Stop/Exit  and wait until the other 
operations in progress finish and then 
try again.
„ Clear the data in the memory. To gain 
extra memory, you can turn off 
Advanced Fax Operation. (See  Turning 
off Advanced Fax 
Operations on page 65.)
„ Print the faxes that are in the memory. 
(See  Printing a fax from the 
memory on page 42.)
The memory card or USB flash 
memory drive you are using does 
not have enough free space to 
scan the document.  Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and remove the jammed 
paper. (See Printer jam or paper 
jam on page 128.)
Unable to Clean  XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX The machine has a mechanical 
problem.
—
OR —
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, do one of the 
following:
„ See  Transferring your faxes or Fax 
Journal report on page 126 before 
disconnecting the machine so you will 
not lose any important messages. 
Then, disconnect the machine from the 
power for several minutes and then 
reconnect it.
Error MessageCauseAction
 
						

							
126
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and  d to go backward. If you do 
not press a key after 1 minute, the animation 
starts running automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean XX
„ Unable to Init. XX
„ Unable to Print XX
„ Unable to Scan XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax 
machine on page 127 or  Transferring faxes 
to your PC on page 127.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine on page 127.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Unusable Device
Disconnect device
from front connect
or & turn machine
off&thenon A broken device has been 
connected to the USB direct 
interface.
Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
For more information, visit us at 
http://solutions.brother.com. Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter, 
Legal or A4), and then press Black Start 
or  Color Start .
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance127
B
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose  Fax Transfer .
Press  OK.
fDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes 
will be forwarded. 
gPress  Black Start .
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive on page 63.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  1. You will be asked if you want 
a backup print.
„ To exit and leave the faxes in the 
memory, press  2.
ePress  Stop/Exit .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose 
Report Trans. .
Press  OK.
fEnter the fax number to which Fax 
Journal report will be forwarded.
gPress  Black Start .
 
						

							
128
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover properly by pressing it down in the 
middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) . 
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Troubleshooting and Routine Maintenance129
B
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the illustration. You may 
damage the cover and cause paper jams.
 
    
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) unti
l it locks securely 
into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
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130
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu.
bPress  a or  b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Dial Tone .
Press  OK.
dPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
ePress  Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, you can change the 
compatibility setting, which reduces the 
modem speed to minimise errors.
aPress Menu.
bPress  a or  b to choose  Fax.
Press  OK.
cPress  a or  b to choose 
Miscellaneous .
Press  OK.
dPress  a or  b to choose 
Compatibility .
Press  OK.
ePress  a or  b to choose  Normal (or 
Basic ).
„ Basic  reduces the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your telephone 
line, you may prefer to use it only 
when needed.
„ Normal  sets the modem speed at 
14400 bps. (factory setting)
Press  OK.
fPress  Stop/Exit .
Note
When you change the  compatibility to 
Basic , the ECM feature is only available 
for color fax sending.
 
 
						

							
Troubleshooting and Routine Maintenance131
B
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty and   Black.
bPull the lock release lever down and 
take out the ink cartridge for the color 
shown on the LCD.
   
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
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132
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, the LCD  will ask you to verify that it was a brand 
new one. (For example,  
Did You Change   Black ) For each 
new cartridge you installed, press  1(Yes ) 
to automatically reset the ink dot counter 
for that color. If the ink cartridge you 
installed is not a brand new one, be sure 
to press  2 ( No ).
• If the LCD shows  No Cartridge after 
you install the ink cartridges, check that 
the ink cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
Mbrother
 
						

							
Troubleshooting and Routine Maintenance133
B
 
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cRemove anything that is stuck inside the 
paper tray.
dWipe the paper tray with a soft cloth to 
remove dust.
 
ePut the paper tray firmly back in the 
machine.
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134
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
bIn the ADF unit, clean  the white bar (1) 
and the glass strip (2) with a lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the scanner glass 
and glass strip with a non-flammable glass 
cleaner, run your finger tip over the glass 
to see if you can feel anything on it. If you 
feel dirt or debris, clean the glass again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning.
 
Cleaning the machine printer 
platenB
WARNING 
Be sure to unplug the machine from the AC 
power outlet before cleaning the printer 
platen (1).
  
If ink is scattered on or around the printer 
platen wipe it off with a soft, dry, lint-free 
cloth.
 
aUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position.
bClean the machine printer platen (1). 
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2
3
1
2
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