Brother MFC 465CN User Manual

							
Safety and Legal115
A
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
116
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2007 Brother Industries, Ltd. All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other 
countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide and the Network User’s Guide are registered trademarks of their respective 
companies.
 
						

							
117
B
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick 
Setup Guide .)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges are empty. (See  Replacing the ink 
cartridges on page 131.)
Check to see if the LCD is showing an error message. (See  Error 
messages on page 123.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Right-click and choose  Brother MFC-XXXX (where XXXX is your model name), 
and make sure that  Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See  Checking the print qualityon page 136.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD-ROM and  Paper Typeon page 22.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See  Acceptable paper and other 
media on page 11.) 
The recommended environment for your machine is between 68 ° F to 91 ° F (20 ° 
C to 33 ° C).
 
						

							
118
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print headon page 135.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media on page 11.) 
If you want to print on Photo 4 ×6 or Photo L 3.5 ×5 paper, make sure you use 
the photo bypass tray. (See  Loading photo paperon page 17.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print headon page 135.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignmenton page 137.)
Printed  text  or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide  is adjusted correctly. (See Loading paper and other media on page 14.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
media on page 11.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other media on page 11.) Dont handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen on page 134.)
Make sure you are using the paper support flap. (See  Loading paper and other 
media on page 14.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled.
In the printer driver Basic tab, click Settings, and uncheck Bi-Directional Printing.
Cannot perform ‘2 in’ 1 or ‘4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click  Settings, and make sure you uncheck  Color 
Enhancement (True2Life
®) .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life® feature.
Machine feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other media on page 14.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
media on page 14.)
Printed pages double feed and 
cause a paper jam. Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush. Try setting the Display setting to ‘256 colors.’
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance119
B
Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See
 Printing for Windows® or Printing and 
Faxing  for Macintosh® in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See 
Replacing the ink 
cartridges on page 131.) Check that Advanced Fax Operation is set to off. (See 
Turning off Advanced Fax Operations on page 65.)
Left and Right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax on page 41.)
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone) Check that the machine is plugged in and that the 
On/Off key is on.
Check all line cord connections.
(Canada only) Change  Tone/Pulse setting. (See the  Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tone before you press 
Black Start  or Color Start . (See Sending a fax manually on page 36.)
The machine does not answer 
when called. Make sure the machine is in the correct receiving mode for your setup. (See 
Choosing the Receive Mode
on page 38.) Check for a dial tone. If possible, call 
your machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See 
Receive mode settingson page 40.) 
If you often have interference on the telephone line, try changing the menu setting 
of Compatibility to  Basic. (See Telephone line interference on page 130.)
Printing (continued)
DifficultySuggestions
 
						

							
120
Sending Faxes
DifficultySuggestions
Cannot send a fax. Check all line cord connections.
Make sure that the Fax   key is illuminated. (See  Entering Fax 
mode on page 30.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See 
Reports on page 70.)
Transmission Verification Report 
says ‘Result:NG’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Advanced Fax Operation (see 
Turning off Advanced Fax 
Operations on page 65), print fax messages in memory (see  Printing a fax from 
the memory on page 42) or cancel a Delayed Fax or Polling Job (see  Canceling a 
fax in progress on page 31). If the problem continues, ask the telephone company 
to check your telephone line.
If you often get transmission errors due to possible interference on the telephone 
line, try changing the menu setting of Compatibility to  Basic. (See Telephone line 
interference on page 130.)
Poor fax send quality. Try changing your resolution to  Fine or S.Fine . Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner on page 134.)
Vertical black lines when sending. Black  vertical lines on faxes you send are typically caused by dirt or correction  fluid on the glass strip. Clean the glass strip. (See  Cleaning the 
scanner on page 134.)
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Easy Receive to off. (See  Easy 
Receive on page 41.)
Sending a fax call to the machine. If you answered on an external or extension telephone, press your Fax Receive  Code (the factory setting is l 5 1 ). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mailan alarm system or  other custom feature on a single telephone line with your machine, it may create 
a problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and 
its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate telephone line with no custom features is 
recommended.
 
						

							
Troubleshooting and Routine Maintenance121
B
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy 
mode on page 74.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner on page 134.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glasson page 10.)
Vertical black line appears in 
copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip. Clean the glass strip. (See 
Cleaning the scanneron page 134.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and  click Select to 
choose the Brother TWAIN/WIA driver.
Poor scanning results when using 
the ADF. Try using the scanner glass. (See 
Using the scanner glasson page 10.)
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
 
						

							
122
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3)
Wait about 1 minute after you restart the PC, and then connect the USB cable.
2 Take out the memory card or USB Flash memory drive and put it back in  again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive. 
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Reportson page 70.) and check the current 
Network settings printed in this list. Reconnect the LAN cable to the hub to verify 
that the cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different cable. If the connections 
are good, the machine shows  LAN Active for 2 seconds.
 (If you are having Network problems, see the Network User’s Guide for more 
information.) 
The network scanning feature does 
not work. (For Windows
® users only) Firewall settings on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using personal Firewall software, see the User’s Guide for your 
software or contact the software manufacturer.
For Windows
® XP SP2 and Windows Vista™ users, see  Firewall settings in the 
Software User’s Guide on the CD-ROM.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center.
The network PC-Fax Receive 
feature does not work.
Your computer cannot find your 
machine.
 Firewall settings on you PC may be rejecting the necessary 
network connection. (For detail, see the suggestion above for ‘The network PC-
Fax Receive feature does not work’.
 Re-select your machine in the Device Selector application 
located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from 
the model of ControlCenter2.
 
						

							
Troubleshooting and Routine Maintenance123
B
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Comm.Error Poor telephone line quality 
caused a communication error. Send the fax again or connect the machine 
to another telephone line. If the problem 
continues, call the telephone company and 
ask them to check your telephone line.
Connection Fail You tried to poll a fax machine 
that is not in Polled Waiting mode. Check the other fax machines polling 
setup.
Cover is Open. The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Disconnected The other person or other 
persons fax machine stopped the 
call. Try to send or receive again.
Document Jam The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF on page 9.
See  Document jam on page 128.
DR Mode in Use The machine is set to Distinctive 
Ring mode. You cannot change 
the Receive Mode from Manual to 
another mode. Set Distinctive Ring to off. (See 
Turning off 
Distinctive Ring on page 46.)
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo are 
irregular so effects could not be 
added. choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
 
						

							
124
Ink EmptyOne or more of the ink cartridges 
are empty. The machine will stop 
all print operations. While memory 
is available, black and white faxes 
will be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
color fax will be stored in the 
memory as a black and white fax. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
on page 131.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB flash memory drive if 
it contains less than 999 files. Try deleting 
unused files to free some space and try 
again.
Near Empty One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax, the 
machines ‘handshake’ will ask 
that the fax be sent as black and 
white. If the sending machine has 
the ability to convert it, the color 
fax will be received into memory 
as a black and white fax. Order a new ink cartridge. (See 
Ordering 
accessories and supplies on page iii.)
No Caller ID There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company. If you want to use the Caller ID feature call 
your telephone company. (See 
Caller 
ID on page 47.) 
No Cartridge An ink cartridge is not installed 
properly. Reinstall the ink cartridge. (See 
Replacing 
the ink cartridges on page 131.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
Error MessageCauseAction