Brother FAX 2920R User Manual

							
Chapter 11
11 - 13
Printer Difficulties 
The machine does not print. Please make sure:  The machine is plugged in and the power switch turned On. (See the Quick Setup Guide.)
— OR —
 The toner cartridge and drum unit are installed properly. (See  Replacing the 
drum unit (DR-350)  on page 11-27.)
— OR —
 The interface cable is securely connected between the machine and computer.  (See the Quick Setup Guide.)
— OR —
 The correct printer driver has been installed and selected.
— OR —
 Check to see if the LCD is showing an error message. (See  Error messages on 
page 11-1.)
— OR —
 The machine is online. Click  Start and then  Printers and Faxes . Right-click 
‘Brother MFC-XXXX,’ (where XXXX is your model name). Make sure that “Use 
Printer Offline” is unchecked.
The machine prints unexpectedly 
or it prints garbage. (For FAX-2820 and MFC-7220) 
When you turn off the machines power switch its memory will be cleared. To 
check whether the machine has faxes in its memory see 
Checking if the machine 
has faxes in its memory  on page 11-6. If there are faxes you need to save them 
before following the suggestions below (See  Forwarding faxes to another fax 
machine  on page 11-6 or  Transferring faxes to your PC (MFC-7220 and 
MFC-7225N only)  on page 11-6).
Turn off the machines power switch and then turn it on again. If the error message 
continues, leave the machine for several minutes and try it again.
Check the settings in your application software to make sure it is set up to work 
with your machine.
(For FAX-2920 and MFC-7225N) 
Turn off the machines power switch and then turn it on again. If the error message 
continues leave the machine for several minutes and then try it again. (The 
machine can be turned off for up to 4 days without losing faxes stored in the 
memory.)
Check the settings in your application software to make sure it is set up to work 
with your machine.
The machine prints first couple of 
pages correctly, then some pages 
have text missing. Your computer is not recognizing the machine’s input buffer full signal. Please 
make sure you connect the machine’s cable correctly. (See the Quick Setup 
Guide.)
The machine cannot print full pages 
of a document.
Out of Memory  message occurs. Reduce the printing resolution. (See 
Advanced tab in Software User’s Guide on 
the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic quality 
or the number of font sizes within your application software.
My headers or footers appear when 
I view my document on the screen 
but do not appear when I print 
them. Your machine can print 62 lines per page. The top two lines and bottom two lines 
are a restricted area that will not accept print. Adjust the top and bottom margins 
in your document to allow for this.
DIFFICULTYSUGGESTIONS
 
						

							
Troubleshooting and routine maintenance11 - 14
11
Scanning Difficulties (MFC-7220 and MFC-7225N only)
TWAIN errors appear while 
scanning.Make sure the Brother TWAIN driver is selected as the primary source. In 
PaperPort
®, click Scan in the File menu and select the Brother TWAIN driver.
Software Difficulties (MFC-7220 and MFC-7225N only)
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software. 
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Machine does not print from Adobe 
Illustrator  Try to reduce the print resolution. (See 
Advanced tab in Software User’s Guide on 
the CD-ROM.)
When using ATM fonts, some 
characters are missing or some 
characters are printed in their 
place. If you are using Windows
® 98/98SE/Me, select ‘Printer Settings’ from the ‘Start’ 
menu. Select the properties of the ‘Brother MFC-7220 or MFC-7225N’. Click 
‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’
‘Unable to write to LPT1’ or ‘LPT1 
already in use’ Error Message 
appears. (MFC-7220 and 
MFC-7225N only) 1.Make sure the machine is on (plugged into the AC power outlet and the power 
switch turned on) and that it is connected directly to the computer using the 
IEEE-1284 bi-directional parallel cable. The cable must not go through another 
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
2.Make sure the machine is not displaying an error message on the LCD Display.
3.Make sure no other device drivers, which also communicate through the parallel 
port, are running automatically when you boot up the computer (such as, drivers 
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (
Load=, 
Run=command lines in the win.ini file or the Setup Group )
4.Check with your computer manufacturer to confirm that the computer’s parallel 
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel 
Port Mode – ECP)
‘MFC is Busy’ Error Message 
appears.
Paper Handling Difficulties
The machine does not feed paper.
The LCD shows 
No Paper Fed or 
Paper Jam . If there is no paper, load a new stack of paper into the paper tray. If there is paper 
in the paper tray, make sure it is straight. If the paper is curled, you should 
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and 
put it back into the paper tray. Reduce the amount of paper in the paper tray, and 
then try again. Check that the manual feed mode is not selected in the printer 
driver.
If the LCD shows 
Paper Jam and you still have a problem, see  Paper jams on 
page 11-7.
The machine does not feed paper 
from the manual feed slot. Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed 
mode is selected in the printer driver.
How  can  I  load  envelopes? You can load envelopes from the manual feed slot. Your application software must  be set up to print the envelope size you are using. This is usually done in the Page 
Setup or Document Setup menu of your software. Please refer to the manual 
provided with your software application.
What paper can I use? You can use plain paper, recycled paper, envelopes, transparencies and labels  that are made for laser machines. (For information on paper you can use, see 
About paper on page 1-8.)
How can I clear paper jams? See  Paper jams on page 11-7.
DIFFICULTYSUGGESTIONS
 
						

							
Chapter 11
11 - 15
Print Quality Difficulties
Printed pages are curled. Low quality thin or thick paper can cause this problem. Make sure you select the  Paper Type that suits the media type you use. (See  About paper on page 1-8.)
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are  using—OR—The print media may be too thick or have a rough surface. (See 
About paper  on page 1-8 and  Basic tab in the Software User’s Guide on the 
CD-ROM (MFC-7220 or MFC-7225N).)
Printouts are too light. If this problem occurs when making copies or printing received faxes, turn off  Toner Save mode in the machine itself. (See  Toner Save on page 2-7.)
Set Toner Save mode to off in the Advanced tab in the printer driver. (See 
Advanced tab  in Software User’s Guide on the CD-ROM (MFC-7220 or 
MFC-7225N).)
Network Difficulties (MFC-7225N only)
I cannot print over the Network Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list and check the current settings. (See  Printing 
reports  on page 7-1.) Reconnect the LAN cable to the hub to verify that the cabling 
and network connections are good. If possible, try connecting the machine to a 
different port on your hub using a different cable. If the connections are good, the 
machine shows  LAN Active.
DIFFICULTYSUGGESTIONS
 
						

							
Troubleshooting and routine maintenance11 - 16
11
Improving the print quality
Examples of poor print qualityRecommendation
Faint
Check the machine’s environment. Conditions such as humidity, high 
temperatures, and so on may cause this print fault. (See  Choosing a location on 
page 1-2.)
If the whole page is too light,  Toner Save mode may be on. Turn off  Toner Save 
mode in the Advanced tab of printer driver Properties.
— OR —
If this problem occurs when making copies or printing received faxes, turn off 
Toner Save mode in the machine itself. (See  Toner Save on page 2-7.)
Clean the scanner window and the primary corona wire on the drum unit. (See 
Cleaning the laser scanner window  on page 11-22 and Cleaning the corona wire  
on page 11-24.) If the print quality has not improved, install a new drum unit. (See 
Replacing the drum unit (DR-350)  on page 11-27.)
Install a new toner cartridge. (See  Replacing the toner cartridge (TN-350)  on page 
11-24.)
Gray backgr ound
Make sure that you use paper that meets the recommended specifications. (See 
About paper on page 1-8.)
Check the machine’s environment - high temperatures and high humidity can 
increase the amount of background shading. (See  Choosing a location on page 
1-2.)
Install a new toner cartridge. (See  Replacing the toner cartridge (TN-350)  on page 
11-24.)
Clean the primary corona wire on the drum unit. (See  Cleaning the corona wire on 
page 11-24.) If the print quality has not improved, install a new drum unit. (See 
Replacing the drum unit (DR-350)  on page 11-27.)
Ghost
Make sure you use paper that meets our specifications. Rough-surfaced paper or 
thick print media may cause this problem.
Make sure that you choose the appropriate media type in the printer driver or in 
the machine’s Paper Type menu setting. (See  About paper on page 1-8 and  Basic 
tab  in the Software User’s Guide on the CD-ROM.)
Install a new drum unit. (See  Replacing the drum unit (DR-350)  on page 11-27.)
Toner specks
Make sure that you use paper that meets our specifications. Rough-surfaced 
paper may cause the problem. (See  About paper on page 1-8.)
Clean the primary corona wire and the drum unit. (See  Cleaning the corona wire 
on page 11-24 and  Cleaning the drum unit  on page 11-17.) If the print quality has 
not improved, install a new drum unit. (See  Replacing the drum unit (DR-350) on 
page 11-27.)
Hollow print
Make sure that you use paper that meets our specifications. (See  About paper on 
page 1-8.) Choose  Thick paper mode in the printer driver or in the machine’s 
Paper Type menu setting, or use thinner paper than you are currently using. 
Check the machine’s environment because conditions such as high humidity can 
cause hollow print. (See  Choosing a location on page 1-2.)
Clean the primary corona wire on the drum unit. (See  Cleaning the corona wire on 
page 11-24.) If the print quality has not improved, install a new drum unit. (See 
Replacing the drum unit (DR-350)  on page 11-27.)
All black
Clean the primary corona wire on the drum unit. (See  Cleaning the corona wire on 
page 11-24.)
If the print quality has not improved, install a new drum unit. (See  Replacing the 
drum unit (DR-350)  on page 11-27.)
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
CDEF
defgBC
bcd23
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							
Chapter 11
11 - 17
White Spots on black text and  graphics at 3.1 in. 
(78.5 mm) intervals
Black Spots at 3.1 in.  (78.5 mm) intervals
Cleaning the drum unit
Dust, paper powder, glue, and so on may stick to the surface of the photosensitive 
drum (OPC) and cause black or white spots to appear on printed documents.
Make a few copies of a blank, white sheet of paper. (See  Making multiple copies 
on page 8-2.)
If you still see the spots on printed documents after making multiple copies, clean 
the drum unit as follows:
1 Remove the drum unit and toner cartridge assembly, and then remove the toner  cartridge from the drum unit.
2 Position the print sample in front of the drum unit so you will know the exact  position on the drum that is causing the poor print.
3 Turn the black gear on the drum as you check the surface of the OPC drum. The OPC drum is photosensitive so do not touch it with your fingers.
4 When you find the substance on the drum surface that matches the print  sample, gently  dab the surface of the OPC drum with a cotton swab that is lightly 
dampened with isopropyl alcohol.
Do not  use a scrubbing or wiping motion because this might damage the 
drum.
Do not try to clean the surface of the OPC drum with a sharp object, such as 
a ball-point pen, because this might cause permanent damage to the drum 
unit.
If the print quality still has not improved you need to install a new drum. 
(See  Replacing the drum unit (DR-350)  on page 11-27.)
Examples of poor print qualityRecommendation
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)
OPC drum surface
 
						

							
Troubleshooting and routine maintenance11 - 18
11
Black toner marks across the page
The drum unit may be damaged. Put in a new drum unit (See  Replacing the drum 
unit (DR-350)  on page 11-27).
Make sure that you use paper that meets our specifications. (See  About paper on 
page 1-8.)
If you use label sheets for laser printers, the glue from the sheets may sometimes 
stick to the OPC drum surface. Clean the drum unit. (See  Cleaning the drum unit 
on page 11-17.)
Do not use paper that has clips or staples because they will scratch the surface of 
the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit may be 
damaged.
White lines across the page
Make sure that you use paper that meets our specifications. A rough surfaced 
paper or thick print media can cause the problem.
Make sure that you choose the appropriate media type in the printer driver or in 
the machine’s Paper Type menu setting. (See  About paper on page 1-8 and  Basic 
tab  in the Software User’s Guide on the CD-ROM.) 
The problem may disappear by itself. Print multiple pages to clear this problem, 
especially if the machine has not been used for a long time.
The drum unit may be damaged. Put in a new drum unit. (See  Replacing the drum 
unit (DR-350)  on page 11-27.)
Lines across the page
Clean the inside of the machine and the primary corona wire in the drum unit. (See 
Cleaning the corona wire  on page 11-24.)
The drum unit may be damaged. Put in a new drum unit. (See  Replacing the drum 
unit (DR-350)  on page 11-27.)
Black lines down the page
Printed pages have toner stains down 
the page.
Clean the primary corona wire of the drum unit.
Make sure the primary corona wire blue tab is at the home position ( ▲). 
The drum unit may be damaged. Install a new drum unit. (See  Replacing the drum 
unit (DR-350)  on page 11-27.)
The toner cartridge may be damaged. Put in a new toner cartridge. (See  Replacing 
the toner cartridge (TN-350)  on page 11-24.) Make sure that a torn piece of paper 
is not inside the machine covering the laser scanner window.
The fixing unit may be smudged. Call Brother Customer Service at 
1-800-284-4329 ( in USA) or 1-877-BROTHER ( in Canada).
White lines down the page
You may clear the problem by wiping the laser scanner window with a soft cloth. 
(See Cleaning the laser scanner window  on page 11-22.)
The toner cartridge may be damaged. Put in a new toner cartridge. (See  Replacing 
the toner cartridge (TN-350)  on page 11-24.)
Page skewed
Make sure the paper or other print media is loaded properly in the paper tray and 
that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly.
If you are using the manual feed slot, see  To load paper or other media in the 
manual feed slot  on page 1-11.
The paper tray may be too full.
Check the paper type and quality. (See  About paper on page 1-8.)
Curl or wave
Check the paper type and quality. High temperatures and high humidity will cause 
paper to curl.
If you don’t use the machine very often, the paper may have been in the paper tray 
too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack 
and then rotate the paper 180° in the paper tray.
Examples of poor print qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
A
BCDEFG H
ab cdefg
hijk
ABCD
abcde
01234
 
						

							
Chapter 11
11 - 19
Wrinkles or creases
Make sure that paper is loaded properly.
Check the paper type and quality. (See  About paper on page 1-8.)
Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.
Examples of poor print qualityRecommendation
B DEFGH
abc efghijk
ACD bcde134
 
						

							
Troubleshooting and routine maintenance11 - 20
11
Compatibility
If you are having difficulty sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
1Press Menu/Set , 2, 0, 1.
2Press ▲ or ▼ to select Basic or 
Normal (or High*). 
(*FAX-2920 and MFC-7225N only)
Press  Menu/Set .
3Press Stop/Exit .
Note
■Basic reduces the modem speed to 9600 
bps. Unless interference is a recurring 
problem on your phone line, you may 
prefer to use it only when needed.
■ Normal sets the modem speed at 14400 
bps.
■ High sets the modem speed at 33600 bps 
(FAX-2920 and MFC 7225N only).
■When you change the Compatibility to 
Basic, the ECM feature is not available. 
Packing and shipping 
the machine
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, you could void your warranty. The 
machine should be adequately insured with 
the carrier
1Turn off the machine’s power switch.
2Unplug the machine from the telephone 
wall jack.
3Unplug the machine from the AC power 
outlet.
4Unplug all the cables from the machine.
5Open the front cover.
6Remove the drum unit and toner 
cartridge assembly. Leave the toner 
cartridge installed in the drum unit.
7Place the drum unit and toner cartridge 
assembly into the plastic bag and seal 
the bag.
8Close the front cover.
Remove the telephone line cord, ADF 
document output support, handset and 
handset curled cord.
9Wrap the machine in the plastic bag and 
place it in the original carton with the 
original packing material.
1.Compatibility
 
						

							
Chapter 11
11 - 21
0Pack the drum unit and toner cartridge 
assembly, AC cord and printed 
materials in the original carton as shown 
below:
Note
If you are returning your machine to Brother 
as part of the Exchange Service, pack only 
the machine. Keep all separate parts and 
printed materials to use with your “Exchange” 
machine.
AClose the carton and tape it shut.
Routine maintenance
Cleaning the outside of the 
machine
1Pull the paper tray completely out of the 
machine.
CAUTION
The drum unit contains toner, so handle it 
carefully. If toner scatters and your hands 
or clothes get dirty, immediately wipe or 
wash it off with cold water.
CAUTION
■Use neutral detergents. Cleaning with 
volatile liquids such as thinner or 
benzine will damage the outside 
surface of the machine.
■Do  not use cleaning materials that 
contain ammonia.
■Do  not use isopropyl alcohol to remove 
dirt from the control panel. It may crack 
the panel.
 
						

							
Troubleshooting and routine maintenance11 - 22
11
2Wipe the outside of the machine with a 
soft cloth to remove dust.
3Remove anything that is stuck inside the 
paper tray.
4Wipe the inside of the paper tray with a 
soft cloth to remove the dust.
5Re-load the paper and put the paper tray 
in the machine.
Cleaning the scanner glass
1Turn off the machine’s power switch.
2Lift the control panel cover. 
3Moisten a small clean soft, lint-free cloth 
with isopropyl alcohol and carefully 
remove dirt from the glass strip and the 
white bar above it.
4Close the control panel cover.
I
Cleaning the laser scanner 
window
1Before you clean the inside of the 
machine, turn off the machine’s power 
switch. 
Unplug the telephone line cord first, and 
then unplug the power cord from the AC 
power outlet.
CAUTION
■Do not use isopropyl alcohol to clean 
the laser scanner window.
■Do  not touch the laser scanner window 
with your fingers.
Control 
Panel Cover
White Bar
Glass 
Strip