Brother FAX 2920R User Manual

							
Chapter 11
11 - 3
Machine too Hot The inside of the machine is too hot. Make sure you can hear the fan in the machine 
spinning and the exhaust outlet isn’t blocked by 
something.
If the fan is spinning, remove any obstacles that 
surround the exhuast outlet, and then leave the 
machine turned on but do not use it for several 
minutes.
If the fan is not spinning, you need to save the faxes 
before you follow the suggestions below.
(For FAX-2820 and MFC-7220) 
When you turn off the machines power switch its 
memory will be cleared. To check whether the 
machine has faxes in its memory see Checking if the 
machine has faxes in its memory  on page 11-6. If there 
are faxes you need to save them before following the 
suggestions below (To save the faxes, see  Forwarding 
faxes to another fax machine  on page 11-6. For 
MFC-7220 also see  Transferring faxes to your PC 
(MFC-7220 and MFC-7225N only)  on page 11-6).
Turn off the machines power switch and then turn it on 
again. If the error message continues, leave the 
machine for several minutes and try it again.
(For FAX-2920 and MFC-7225N) 
Turn off the machines power switch and then turn it on 
again. If the error message continues leave the 
machine for several minutes and then try it again. (The 
machine can be turned off for up to 4 days without 
losing faxes stored in the memory.)
No cartridge The toner cartridge is not installed 
properly. Reinstall the toner cartridge.
No Paper Fed The machine is out of paper or paper is 
not properly loaded in the paper tray. Refill the paper in the paper tray and then press 
Start.
— OR —
Remove the paper and load it again and then press 
Start .
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a One-Touch or 
Speed Dial number that is not 
programmed. Set up the One-Touch or Speed Dial number. 
(See 
Storing One-Touch numbers  on page 5-1 and 
Storing Speed-Dial numbers  on page 5-2.)
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
Troubleshooting and routine maintenance11 - 4
11
Out of MemoryThe machine’s memory is full. (Fax sending or copy operation in progress)
Press Start to send or copy the scanned pages.
— OR —
Press  Stop/Exit  and wait until the other operations in 
progress have finished and then try again.
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 8-7.)
(Printing operation in process)
Reduce print resolution. 
(For details  Advanced tab  in the Software User’s 
Guide on the CD-ROM.)
(FAX-2820 only: For details regarding print resolution 
and printer memory, please see the Printer Manual 
which can be downloaded from the 
solutions.brother.com Web site.)
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 8-7.)
Paper jam Inside The paper is jammed inside the 
machine. (See 
Paper jams  on page 11-7.)
Paper Jam Rear The paper is jammed in the back of the 
machine. (See 
Paper jams  on page 11-7.)
Paper Jam Tray The paper is jammed in the paper tray 
of machine. (See 
Paper jams  on page 11-7.)
Toner Life End The toner cartridge and drum unit 
assembly is not installed or it is not 
installed properly.
—OR —
The toner is used up and printing is not 
possible. Re-install the toner cartridge and drum unit assembly.
—
OR —
Replace the toner cartridge with a new one. (See 
Replacing the toner cartridge (TN-350)  on page 
11-24.)
Toner Low The toner cartridge is near the end of its 
life and the toner will soon run out. Order a new toner cartridge now.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
Chapter 11
11 - 5
Unable to Init.
(Initialize)
Unable to Print
Unable to Scan The machine has a mechanical 
problem.
(For FAX-2820 and MFC-7220) 
When you turn off the machines power switch its 
memory will be cleared. To check whether the 
machine has faxes in its memory see 
Checking if the 
machine has faxes in its memory  on page 11-6. If there 
are faxes you need to save them before following the 
suggestions below (To save the faxes, see  Forwarding 
faxes to another fax machine  on page 11-6. For 
MFC-7220 also see  Transferring faxes to your PC 
(MFC-7220 and MFC-7225N only)  on page 11-6).
Turn off the machines power switch and then turn it on 
again. If the error message continues, leave the 
machine for several minutes and try it again.
(For FAX-2920 and MFC-7225N) 
Turn off the machines power switch and then turn it on 
again. If the error message continues leave the 
machine for several minutes and then try it again. (The 
machine can be turned off for up to 4 days without 
losing faxes stored in the memory.)
Wrong Paper Size Paper  is  not  the  correct  size. Load the correct size of paper (Letter, Legal or A4) and 
then press Start.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
Troubleshooting and routine maintenance11 - 6
11
Checking if the machine has faxes in 
its memory
1Press Menu/Set , 9, 0, 1.
2If the LCD shows No Data, there are no 
faxes left in the machine’s memory.
— OR —
If the LCD shows 
Enter Fax No. 
there are faxes in the machine’s 
memory.
 You can transfer the faxes to another fax  machine. See  Forwarding faxes to 
another fax machine  on this page.
 (MFC-7220 and MFC-7225N only)
You can transfer the faxes from the 
machine’s memory to your PC. See 
Transferring faxes to your PC 
(MFC-7220 and MFC-7225N only)  on 
this page.
Forwarding faxes to another fax 
machine
If you have not set up your Station ID you 
cannot enter fax forward mode. 
(See  Setting the Station ID  on page 2-2.)
1Enter the fax number to which the faxes 
will be forwarded.
2Press Start.
Note
You can transfer the Fax Journal report to 
another fax machine by pressing  Menu/Set, 
9 , 0, 2  in Step 1.
Transferring faxes to your PC 
(MFC-7220 and MFC-7225N only)
You can transfer the faxes from your 
machine’s memory to your PC.
1Press  Stop/Exit .
2Make sure you have installed  MFL Pro 
Suite  on your PC, and then turn on  PC 
Fax Receiving  on the PC. (For details 
about PC Fax Receive, see Using 
Brother PC-Fax Software in the 
Software User’s Guide on the 
CD-ROM.)
3Make sure you have set 
PC Fax Receive on the machine. 
(See  Setting PC Fax Receive 
(MFC-7220 and MFC-7225N only)  on 
page 6-3.)
During setup the LCD will ask if you 
want to transfer the faxes to your PC.
4To transfer all faxes to your PC, press  1.
— OR —
To exit and leave the faxes in the 
memory, press  2.
Note
If there is an error on the machine’s LCD, 
after the faxes have been transferred 
disconnect the machine from the power 
source for several minutes, and then 
reconnect it.
 
						

							
Chapter 11
11 - 7
Document jams
If the document is jammed, follow the steps 
below.
Document was not inserted or fed 
properly, or was too long
1Open the control panel cover.
2Carefully pull the jammed document 
toward the front of the machine.
3Close the control panel cover.
Press  Stop/Exit .
Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the machine
1Pull the paper tray completely out of the 
machine.
2Pull the jammed paper out of the paper 
tray opening.
WARNING
After you have just used the 
machine, some parts inside the machine 
are extremely hot. When you open the 
front cover or back cover of the machine, 
never touch the shaded parts shown in the 
following diagram.
 
						

							
Troubleshooting and routine maintenance11 - 8
11
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening. 
5Put the drum unit and toner cartridge 
assembly back into the machine.
6Close the front cover.
7Put the paper tray in the machine.
CAUTION
To prevent damage to the machine 
caused by static electricity, do not touch 
the electrodes shown in the following 
diagram.
 
						

							
Chapter 11
11 - 9
Paper is jammed at the back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down on the blue 
tab with one hand as you gently pull out 
the paper with the other hand.
6Close the back cover.
7Put the drum unit and toner cartridge 
assembly back into the machine.
8Close the front cover.
 
						

							
Troubleshooting and routine maintenance11 - 10
11
Paper is jammed inside the drum unit 
and toner cartridge assembly
1Open the front cover.
2Pull out the drum unit and toner 
cartridge assembly. 
3Hold down the lock lever on the left and 
pull the toner cartridge out of the drum 
unit. Take out the jammed paper if there 
is any inside the drum unit.
4Put the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
5Put the drum unit and toner cartridge 
assembly back into the machine.
6Close the front cover.
 
						

							
Chapter 11
11 - 11
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your machine. Check the chart below and follow the 
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed print and horizontal 
streaks or the top and bottom of 
sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again. If there is still a problem, call Brother 
Customer Service at 1-800-284-4329 (
in USA) or 1-877-BROTHER ( in Canada).
Poor print quality See  Improving the print quality on page 11-16.
Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive.  Your machine’s primary corona wire may be dirty, or the sending party’s fax 
scanner may be dirty. Clean your primary corona wire (See  Cleaning the corona 
wire  on page 11-24), or ask the sender to make a copy to see if the problem is with 
the sending machine. Try receiving from another fax machine. If the problem 
continues, call Brother Customer Service at 1-800-284-4329 ( in USA) or 
1-877-BROTHER ( in Canada).
Horizontal streaks; lines are 
missing. You may get a fax with horizontal streaks or with missing lines. Usually this is 
caused by a poor telephone connection. Ask the other party to send the fax again.
Received faxes appear as split or 
blank pages. If the received faxes are divided and printed on two pages or if you get an extra 
blank page, your Paper Size setting may not be correct for the paper you are 
using. (See 
Setting the Paper Size  on page 2-4.) Make sure that auto reduction 
menu setting is turned on. (See  Printing a reduced incoming fax (Auto Reduction)  
on page 4-4.)
Phone Line or Connections
Dialing does not work. Check for a dial tone. Change  Tone/Pulse setting. (See  Tone or Pulse (For 
Canada only)  on page 5-4.) Check all line cord connections and that the curled 
handset cord is not in the EXT jack. Check power cord connection. Send a manual 
fax by pressing  Hook/Hold or by lifting the handset of the external phone and 
dialing the number. Send a manual fax by lifting the handset and dialing the 
number. Wait to hear fax receiving tones before pressing  Start.
The machine does not answer 
when called. Make sure the machine is in the correct receiving mode for your setup. (See 
Basic 
sending operations  on page 3-4.) Check for a dial tone. If possible, call your 
machine to hear it answer. If there is still no answer, check the telephone line cord 
connection. If there is no ringing when you call your machine, ask your telephone 
company to check the line.
Sending Faxes
Poor  fax  send  quality Change your resolution to  Fine or S.Fine . Make a copy to check your machine’s 
scanner operation. If the copy quality is not good, clean the scanner. (See 
Cleaning the scanner glass  on page 11-22.)
 
						

							
Troubleshooting and routine maintenance11 - 12
11
Transmission Verification Report 
says ‘RESULT:NG’ or 
‘RESULT:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Fax Storage (See 
Turning off Remote Fax Options on page 6-4), 
print fax messages in memory (See  Printing a fax from the memory on page 4-5) 
or cancel a Delayed Fax or Polling Job (See  Canceling a fax in progress on page 
3-8). If the problem continues, ask the telephone company to check your phone 
line.
If you frequently get transmission errors due to possible interference on the phone 
line, try changing the Compatibility setting to  Basic. (See Compatibility  on page 
11-20.)
Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty.  (See Cleaning the scanner glass  on page 11-22.)
Handling Incoming Calls
The machine ‘Hears’ Voice as CNG 
Tone. If Easy Receive is set to 
On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a calling fax machine 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit . Try avoiding this problem by turning Easy Receive to  Off. (See  Easy 
Receive  on page 4-3.)
Sending a Fax Call to the machine. If you answered at the machine, press  Start and hang up immediately.  If you 
answered on an external or extension phone, press your Fax Receive Code 
(default setting is ( 51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an  answering machine, an alarm system or other custom feature on a single phone 
line with your machine, it may create a problem sending or receiving faxes.
For Example: Your Brother machine handles the Caller ID subscriber services. 
However, if you subscribe to Call Waiting or some other custom service and its 
signal comes through the line while your machine is sending or receiving a fax, the 
signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should 
help overcome this problem. This condition is related to the telephone system 
industry and is common to all devices that send and receive information on a 
single, shared line with custom features. If avoiding a slight interruption is crucial 
to your business, a separate line with no custom features is recommended.
Menu Setting Difficulties
The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus. If the Fax   key is not illuminated, press it to turn on Fax mode. The Setup 
Receive setting (
Menu/Set, 2 , 1 ) and Setup Send setting ( Menu/Set, 2,  2) are 
available only when the machine is in Fax mode.
Copy Quality Difficulties
Vertical streaks appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the  primary corona wire is dirty. Clean them both. (See  Cleaning the scanner glass on 
page 11-22,  Cleaning the laser scanner window  on page 11-22 and Cleaning the 
drum unit  on page 11-17.)
DIFFICULTYSUGGESTIONS