Blackberry Torch 9850 9860 7 1 User Guide

							3.Select or clear the Enabled checkbox.4.Press the  key > Save. 
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on 
your SIM card or 
BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new 
ones.
For more information, contact your wireless service provider.
Start or stop forwarding calls
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Forwarding. 
•To forward all calls to a call forwarding number, change the Forward Calls field to Always.
•To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply, 
and 
If Not Reachable fields to a call forwarding number.
3.Press the  key > Save. 
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Forwarding.
3.Press the  key.
 • To add a call forwarding number, click New Number. Type a phone number. Press the  key on the 
keyboard.
 • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the  key > Edit. 
Change the phone number. Press the  key on the keyboard.
•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.Press the  key > Close. User GuidePhone
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							About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also 
block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider 
must set up your SIM card for this service and provide you with a call blocking password. 
Depending on your wireless 
service provider and wireless network, this feature might not be supported.
Block or stop blocking calls
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service 
provider must set up your SIM card for this service and provide you with a call blocking password.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Blocking. 
3.Highlight a call blocking option.
4.Press the  key > Enable.
5.Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the  key > Disable.
Change the call blocking password
1.From the home screen, press the  key. 2.Press the  key > Options > Call Blocking. 3.Press the  key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official 
emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed  dialing list.
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							To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 
Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service 
provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1.From the home screen, press the  key. 2.Press the  key > Options > FDN Phone List. 3.Press the  key > Enable FDN Mode.
4.Type your PIN2 code.
5.Press the  key on the keyboard. 
To turn off fixed dialing, press the  key > Disable FDN Mode.
Related information
I can't make or receive calls, 39 
Add, change, or delete a contact in your fixed dialing list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and 
provide you with a SIM card PIN2 code.
1.From the home screen, press the  key. 
2.Press the  key > Options > FDN Phone List. 
 • To add a contact, press the  key > New. Type your PIN2 code. Press the  key. Type a name and 
phone number.
 • To change a contact, press the  key > Edit. Change the contact information.
 • To delete a contact, highlight a contact. Press the  key > Delete.
3.Press the  key > Save. 
About smart dialing
With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts 
application so that you don't have to dial a country code and area code each time that you make a call, unless the country 
code or area code are different from the default codes that you set. Some country codes aren't supported by the smart 
dialing feature.
In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that  you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from 
that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing 
out the main phone number for the organization.
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							Related information
I can't make or receive calls, 39 
Set options for dialing extensions
1.From the home screen, press the  key. 2.Press the  key > Options > Smart Dialing. 
3.In the Number field, type the main phone number for an organization.
4.In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
5.In the Extension Length field, set the default length for extensions.
6.Press the  key > Save. 
Set the default country code and area code
1.From the home screen, press the  key. 2.Press the  key > Options > Smart Dialing. 
3.Set the Country Code and Area Code fields.
4.If necessary, set the Local Country Code field and International Dialing Digits field.
5.In the National Number Length field, set the default length for phone numbers in your country.
6.Press the  key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't 
include your country code or the National Direct Dialing prefix.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing 
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on  your smartphone or computer. Conference call meetings allow participants who have a 
BlackBerry smartphone to enter 
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they 
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, 
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 178
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							Make a conference call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be 
supported.
If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference 
call.
1.During a call, press the  key > Add Participant.
2.Type a phone number or highlight a contact.
3.Press the  key. 4.During the new call, press the  key to join your first contact to the conference call. 
5.To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold, 57 
Create a phone number link for a conference call
1.Type a phone number for the conference call bridge.
2.Type X and the access code.
Speak privately with a contact during a conference call
Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the 
calls together, and not if you create a conference call meeting in the calendar of your smartphone.
1.During a conference call, press the  key > Split Call.
2.Click a contact.
To return to the conference call, press the  key > Join Conference.
Disconnect a contact from a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you 
create a conference call meeting in the calendar.
1.During a conference call, press the  key > Drop Call.
2.Click a contact.
After you disconnect a contact from a conference call, the call resumes with the other contacts.
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							Leave a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you 
create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your 
wireless service provider, this feature might not be supported. 
During a conference call, press the  key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator,  placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service 
provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your 
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a 
call, a missed call indicator might also appear at the top of the home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your 
BlackBerry smartphone for 30 days.
Send a call log
1.From the home screen, press the  key. 
2.At the top of the screen, swipe left or right to view the Call Log screen.
3.Highlight a call log.
4.Press the  key > View > History. 
5.Highlight a call log.
6.Press the  key > Forward. 
Delete call logs
1.From the home screen, press the  key. 
2.At the top of the screen, swipe left or right to view the Call Log screen.
3.Do one of the following:
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							•To delete a single call log, highlight a call log.
•To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select 
additional call logs.
4.Press the  key > Delete. 
Add, change, or delete call log notes
1.From the home screen, press the  key. 
2.At the top of the screen, swipe left or right to view the Call Log screen.
3.Highlight a call log.
4.Press the  key > View > History. 
5.Highlight a call log.
6.Press the  key. 
•To add notes, click Add Notes.
•To change notes, click Edit Notes.
 • To delete notes, click Edit Notes. Press the  key > Clear Field.
7.Press the  key > Save. 
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Logs and Lists. 
•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
3.Press the  key > Save. 
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number 
that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of  the following situations applies:
•Your smartphone uses a SIM card and your SIM card supports more than one phone number.
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							•Your wireless service provider has set up your smartphone to support more than one phone number.
•Your wireless service provider has provided you with a phone number, and your organization has provided you with a 
BlackBerry MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you 
receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any 
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a 
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all 
phone numbers. If you're already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top  of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your 
smartphone.
Switch the active phone number
1.From the home screen, press the  key. 
2.Click the area at the top of the screen.
3.Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application, 75
I can't make or receive calls, 39 
Phone options
Turn on or turn off dialing from the lock screen
1.On the home screen, press the  key > Options. 
2.Click Security > Password.
3.Select or clear the Allow Outgoing Calls While Locked checkbox.
4.Press the  key > Save. 
Related information
Change when your smartphone locks automatically with a password, 309
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							Sort phone numbers or contacts on the phone screen
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Logs and Lists. 
•To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
•To sort contacts alphabetically by contact name, change the Phone List View field to Name.
•To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3.Press the  key > Save. 
Related information
Turn on or turn off dialing from the lock screen, 68 
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1.From the home screen, press the  key. 
2.Press the  key > Options > In-call Settings. 
•To hide your phone number when you make calls, change the Restrict My Identity field to Always.
•To display your phone number when you make calls, change the Restrict My Identity field to Never.
•To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My 
Identity
 field to Network Determined.
3.Press the  key > Save. 
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, 
or passwords.
1.On the home screen, click the application icon for an application that prompts you before you delete items.
2.Press the  key > Options. 
3.If necessary, click General Options.
4.Clear the Confirm Delete checkbox.
5.Press the  key > Save. 
Change how you answer or end calls with the holster
1.From the home screen, press the  key. User GuidePhone
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							2.Press the  key > Options > In-call Settings. 
•To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto 
Answer Calls
 field to Out of Holster.
•To stop answering calls automatically when you remove your smartphone from the holster, change the Auto 
Answer Calls
 field to Never.
•To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into 
Holster
.
•To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls 
field to Never.
3.Press the  key > Save. 
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your 
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1.From the home screen, press the  key. 
2.Press the  key > Options > In-call Settings. 
•To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only)
.
•To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3.Press the  key > Save. 
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your 
wireless service provider.
1.From the home screen, press the  key. 2.Press the  key > Status > Last Call or Total Calls > Clear Timer.3.Press the  key > Save. 
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate 
level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1.From the home screen, press the  key. 2.User GuidePhone
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