Blackberry Torch 9850 9860 7 1 User Guide

							Tips: Finding apps
Look in a folder on your home screen.Some apps are located in folders on your home screen. 
Click a folder to see what apps are inside.Make all hidden apps visible on the home screen.On the home screen, press the  key > Show All 
Icons
. To unhide an app, highlight it and then press the 
 key > Unhide Icon. If the icon is hidden in other 
panels, you can unhide the icon in all panels, or in the  current panel only. If 
Show All Icons does not appear in the 
menu, there are no apps hidden from view.
Search for an app.On the home screen, tap the  icon and type the app 
name.Verify that an app is installed.On the home screen or in a folder, click the Options icon. 
Click Device > Application Management. If the app is 
listed, it is installed on your 
BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they 
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,  new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then 
click the 
Icon Guide.
Remove the new item indicator  .Open each item that has this indicator. For example, to 
remove it from the Messages icon, click the icon.Remove the unopened message indicator  .In the Messages app, do one or more of the following:
•Open all of your messages by clicking on them. If you 
can't find all of your unread messages in your inbox, 
look in your messages folders.
•Mark a message as read. Highlight a message. Press 
the 
 key > Mark Read.
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							•Mark all messages that are prior to a date as read. 
Highlight a date field. Press the 
 key > Mark Prior 
Read
.
Identify an indicator.•You might be able to identify an indicator by seeing the 
icon of the application that the indicator refers to. To 
see a complete list of applications on your 
BlackBerry 
smartphone and their icons, on the Home screen or in a 
folder, click the 
Options icon. Click Device > 
Application Management.
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to 
update the software from either your computer or your smartphone. 
Research In Motion recommends that you regularly 
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup  file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an 
unforeseen issue.
Check to see if there is updated BlackBerry Device 
Software
 that you can download over the network.
Depending on your smartphone model, this feature might  not be supported.
 On the home screen or in a folder, click 
the 
Options icon. Click Device > Software Updates. 
Update your BlackBerry Device Software from your 
computer
.
On your computer, visit www.blackberry.com/update. Click 
Check for Updates. Connect your smartphone to your 
computer. 
Set your BlackBerry Desktop Software to check for updates 
automatically
.
For instructions, see the Help in BlackBerry Desktop 
Software
.
Update your BlackBerry Desktop Software .Visit www.blackberry.com/desktopsoftware.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom. 
Access popular options such as setting the alarm, viewing 
notifications, and turning on or turning off network 
connections.Highlight and click the areas at the top of the home screen.User GuideQuick Help
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							See all the apps and folders on the Home screen, or 
minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app.Press and hold the  key. Click an app. Note: The other app might still be running in the 
background.Open an app with a convenience key.Press a convenience key on the side of your BlackBerry 
smartphone. 
Note: You can customize which app a convenience key 
opens.Use toolbars.Toolbars are available in most applications, and appear at 
the bottom of the screen. For example, you can click icons 
on the toolbar in the message list to quickly search the 
message list, compose an email, and delete the selected  message. To see a description for a toolbar icon, touch and 
hold the icon.Use pop-up menus.Pop-up menus provide common available actions, and 
appear in the center of the screen. For example, you can  use the pop-up menu in a message to file, forward, or reply 
to the message. 
To open a pop-up menu, touch and hold 
the screen or press and hold the trackpad. To select a  command, tap the icon or click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent 
panels.
On the home screen, highlight All on the navigation bar and 
swipe right or left.Add an app to the Favorites panel.Highlight an app on the home screen or in a folder. Press 
the 
 key > Mark as Favorite.
Change options for the home screen such as the wallpaper.On the home screen, press the  key > Options.
Related information
Change what happens when you type on the Home screen, 
Assign an application to a convenience key, 216
Keep an application running in the background and switch to another application, 240
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							Tips: Extending battery life
Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
Click Device > Battery Saving Mode. Select the Turn on 
Battery Saving Mode when battery power level is low 
checkbox.
Turn off network connections you aren't using.On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. Click 
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi 
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. 
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.On the home screen or in a folder, click the Options icon. 
Click Device > Auto On/Off.
Close browser tabs you aren't using.In the browser, press the  key > Tabs. Highlight a 
tab and click the 
 icon.
Turn off location-based services when you're not using them.On the home screen or in a folder, click the Options icon. 
Click Device > Location Settings. Turn off any options 
you're not using.
Set backlighting to remain on for a shorter period of time, 
and lower its brightness.On the home screen or in a folder, click the Options icon. 
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or  LED notifications, lower the volume of your sound 
notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles 
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message.When you are replying to a message, press the  key 
> 
Delete Original Text.
Change how often podcast or social feed applications refresh  content.Your podcast and social feed applications periodically 
refresh content. In some of these applications, you can 
reduce how often the content refreshes. For more 
information, see the Help in the application.User GuideQuick Help
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							If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash 
icon at the bottom of the screen until the 
flash off 
indicator appears.
Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean  the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates.
Tips: Freeing space for your music, pictures, videos, 
and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and  documents.On the home screen, click the Media icon. Press the 
key > Memory Use.
Delete unneeded files.On the home screen or in a folder, click the Files icon. Find 
and highlight a file. 
Press the  key > Delete.
Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
In the Storage section, change the Store Pictures or Store 
Videos
 field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 126
Change the size of pictures that you take, 143
View the amount of available storage space on your smartphone, 299
Change how long your smartphone stores calendar entries, 178
Keep an application running in the background and switch to another application, 240
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							Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, 
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password.On the home screen or in a folder, click the Options icon. 
Click Security > Password.
Encrypt contacts and files.On the home screen or in a folder, click the Options icon. 
Click Security > Encryption.
Back up your smartphone data to your computer.Use the BlackBerry Desktop Software to back up your 
smartphone data to your computer. 
To download the 
BlackBerry Desktop Software, from your computer, visit 
www.blackberry.com/desktop and select the appropriate 
option for your computer.
Back up your smartphone data to a media card.On the home screen, click the Setup icon. In the Setup 
section, click Device Switch > Save Data.
Related information
Turn on encryption, 298
Set or change your smartphone password, 308
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring toneFrom the home screen, press the  key. Press the 
 key > Phone Ring Tones.
Send an incoming call to voice mail when your BlackBerry 
smartphone is inserted in a holster
Press and hold the Volume Down key on the right side of 
your smartphone.Set up speed dial for a contactFrom the home screen, press the  key. Press and 
hold the key that you would like to assign speed dial to.Insert a plus sign (+) when you are typing a phone numberPress and hold 0.User GuideQuick Help
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							Change the active phone numberFrom the home screen, press the  key. Click your 
phone number at the top of the screen. Click a phone 
number.
Shortcuts: Typing with the touch screen keyboard
Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of 
touch screen keyboard you're using, some shortcuts might not be available.
Show the keyboardTap a text field or tap the Show Keyboard icon at the 
bottom of the screen.Hide the keyboardTouch the top of the keyboard and slide your finger quickly 
down the screen.Insert a period (.)Tap the  key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address fieldTap the  key.Capitalize a letterTap the  key. Tap the letter key.Turn on CAPS lockTouch and hold the  key until the lock indicator 
appears on the key. To turn off CAPS lock, tap the 
key again.
Type a symbolTap the  key. Tap the  key. Tap the symbol.Type an accented characterTouch and hold the letter key. Tap the accented character 
that appears on the screen.Type a number in a text fieldTap the  key. Tap the number key.Type a number in a number fieldTap a number key. You don't need to tap the  or 
 key.
Turn on NUM lockTouch and hold the  key until the lock indicator 
appears on the key. To turn off NUM lock, tap the 
key.
Move the cursor to edit textTouch the text. Your BlackBerry smartphone displays a 
frame around the cursor. To move the cursor one character 
at a time, touch the cursor frame and slide your finger.User GuideQuick Help
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							Change the typing input languageIf you have more than one typing input language installed, and you're using the full keyboard, tap the language key. 
Tap an input language.
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video filePress the Mute key on the right side of your BlackBerry 
smartphone.
Resume playing an audio or video filePress the Mute key again.Play the next audio filePress and hold the Volume Up key on the right side of your 
smartphone.Play the previous audio filePress and hold the Volume Down key on the right side of 
your smartphone.Turn on the audio boost feature if you're using a headsetPress the Volume Up key until the audio boost feature turns 
on.
Camera
Zoom in to a subject before taking a picturePress the Volume Up key.Zoom out from a subject before taking a picturePress the Volume Down key.Take a picturePress the Convenience key on the right side of your 
smartphone.User GuideQuick Help
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							Common troubleshooting
I can't make or receive calls
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call forwarding are turned off.
•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone  number. Verify that your phone number is set as your active phone number.
•If you have more than one phone number associated with your smartphone, verify that the phone number that you want 
to make calls from and receive calls to is set as your active phone number.
•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned 
on.
•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry 
Mobile Voice System
. From the home screen, press the  key. Press the  key. Click Options. Click 
BlackBerry MVS Client. Press the  key. Click Register Now. If the Register Now menu item doesn't appear, or if 
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and  then try again.
•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry 
MVS Client
 phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that 
call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 62
Call waiting, call forwarding, and call blocking, 60
Switch the active phone number, 68
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							I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,  that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 93
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in 
the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
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