Blackberry Torch 9850 9860 7 1 User Guide

							Related information
Generate an encryption key, 315
Change or delete a contact, 183
Turn on or turn off data service or set roaming options, 254
Options for email filters, 92
Resend a message, 88
Wireless coverage indicators, 257
Turn on, turn off, or check the status of a network connection, 253
Resend a message, 88
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
Server
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
delete your smartphone data, you might also delete the data on your media card. For more information, contact your 
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I 
receive a call or message
Try the following actions:
•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds 
and Alerts
 > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set 
to 
Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You 
can change the length of time that the backlight stays on when you aren't touching your smartphone.
User GuideQuick Help
41  
						

							Related information
Set options for backlighting, 222
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks  application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
For more information, see the Help in the 
BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the 
documentation that came with the 
Bluetooth enabled device.
•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth 
enabled device.
•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone 
discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone  discovering the car kit. 
On the home screen, click the connections area at the top of the screen, or click the Manage 
Connections
 icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. 
Bluetooth enabled devices can detect your smartphone for 2 minutes.
•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the 
home screen, click the connections area at the top of the screen, or click the 
Manage Connections icon. Click 
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42  
						

							Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the  > 
Devices Properties. Clear the Encryption checkbox. Press the  key > Save.
Related information
Make your smartphone discoverable, 276
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your 
BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the 
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 133
User GuideQuick Help
43  
						

							Tips and shortcuts
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom. 
Access popular options such as setting the alarm, viewing 
notifications, and turning on or turning off network 
connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or 
minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app.Press and hold the  key. Click an app. Note: The other app might still be running in the 
background.Open an app with a convenience key.Press a convenience key on the side of your BlackBerry 
smartphone. 
Note: You can customize which app a convenience key 
opens.Use toolbars.Toolbars are available in most applications, and appear at 
the bottom of the screen. For example, you can click icons 
on the toolbar in the message list to quickly search the 
message list, compose an email, and delete the selected  message. To see a description for a toolbar icon, touch and 
hold the icon.Use pop-up menus.Pop-up menus provide common available actions, and 
appear in the center of the screen. For example, you can  use the pop-up menu in a message to file, forward, or reply 
to the message. 
To open a pop-up menu, touch and hold 
the screen or press and hold the trackpad. To select a  command, tap the icon or click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent 
panels.
On the home screen, highlight All on the navigation bar and 
swipe right or left.User GuideTips and shortcuts
44  
						

							Add an app to the Favorites panel.Highlight an app on the home screen or in a folder. Press the 
 key > Mark as Favorite.
Change options for the home screen such as the wallpaper.On the home screen, press the  key > Options.
Related information
Change what happens when you type on the Home screen, 
Assign an application to a convenience key, 216
Keep an application running in the background and switch to another application, 240
Tips: Extending battery life
Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
Click Device > Battery Saving Mode. Select the Turn on 
Battery Saving Mode when battery power level is low 
checkbox.
Turn off network connections you aren't using.On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. Click 
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi 
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. 
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.On the home screen or in a folder, click the Options icon. 
Click Device > Auto On/Off.
Close browser tabs you aren't using.In the browser, press the  key > Tabs. Highlight a 
tab and click the 
 icon.
Turn off location-based services when you're not using them.On the home screen or in a folder, click the Options icon. 
Click Device > Location Settings. Turn off any options 
you're not using.
Set backlighting to remain on for a shorter period of time, 
and lower its brightness.On the home screen or in a folder, click the Options icon. 
Click Display > Screen Display.
User GuideTips and shortcuts
45  
						

							Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound 
notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles 
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message.When you are replying to a message, press the  key 
> 
Delete Original Text.
Change how often podcast or social feed applications refresh  content.Your podcast and social feed applications periodically 
refresh content. In some of these applications, you can 
reduce how often the content refreshes. For more 
information, see the Help in the application.If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash 
icon at the bottom of the screen until the 
flash off 
indicator appears.
Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean  the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates.
Tips: Finding apps
Look in a folder on your home screen.Some apps are located in folders on your home screen. 
Click a folder to see what apps are inside.Make all hidden apps visible on the home screen.On the home screen, press the  key > Show All 
Icons
. To unhide an app, highlight it and then press the 
 key > Unhide Icon. If the icon is hidden in other 
panels, you can unhide the icon in all panels, or in the  current panel only. If 
Show All Icons does not appear in the 
menu, there are no apps hidden from view.
Search for an app.On the home screen, tap the  icon and type the app 
name.Verify that an app is installed.On the home screen or in a folder, click the Options icon. 
Click Device > Application Management. If the app is 
listed, it is installed on your 
BlackBerry smartphone.
User GuideTips and shortcuts
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							Tips: Freeing space for your music, 
pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and  documents.On the home screen, click the Media icon. Press the 
key > Memory Use.
Delete unneeded files.On the home screen or in a folder, click the Files icon. Find 
and highlight a file. 
Press the  key > Delete.
Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
In the Storage section, change the Store Pictures or Store 
Videos
 field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 126
Change the size of pictures that you take, 143
View the amount of available storage space on your smartphone, 299
Change how long your smartphone stores calendar entries, 178
Keep an application running in the background and switch to another application, 240
User GuideTips and shortcuts
47  
						

							Tips: Freeing space to optimize your 
smartphone's performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your 
smartphone processes are unusually slow, try any of the following:
Close any apps you're not using.Press and hold the  key until the application switcher 
appears. Click an application icon. Press the 
 key > 
Close or Exit.
Check how much free application storage you have.On the home screen or in a folder, click the Options icon. 
Click Device > Storage.
Identify and delete applications and themes you don't 
need.On the home screen or in a folder, click the Options icon. 
Click Device > Application Management. To view the 
details about your smartphone's memory and CPU usage, 
swipe right or left.
 To delete an application or theme, click 
an item. Click 
Delete.
Delete languages you don't use.On the home screen or in a folder, click the Setup icon. 
Click 
Languages and Input Methods.
Delete browsing history and clear the cache.On the home screen, click the Browser icon. Press the 
 key > Options. Go to the Clear Browsing Data 
section.
Delete messages.Touch two messages and slide your finger up or down. 
Press the  key > Delete Messages.
Or, highlight a date. Press the  key > Delete Prior.
Reduce the amount of time that your smartphone stores 
email messages and calendar entries.On the home screen, click the Messages icon or Calendar 
icon. Press the  key > Options.
Stop storing sent messages on your smartphone.On the home screen, click the Messages icon. Press the 
 key > Options > Email Preferences.
Receive only the first section of long email messages, and  choose whether to download more.On the home screen, click the Messages icon. Press the 
 key > Options > Message Display and Actions.
User GuideTips and shortcuts
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							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries, 178
Delete a language from your smartphone, 219
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to 
update the software from either your computer or your smartphone. 
Research In Motion recommends that you regularly 
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup 
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an  unforeseen issue.
Check to see if there is updated BlackBerry Device 
Software
 that you can download over the network.
Depending on your smartphone model, this feature might  not be supported.
 On the home screen or in a folder, click 
the 
Options icon. Click Device > Software Updates. 
Update your BlackBerry Device Software from your 
computer
.
On your computer, visit www.blackberry.com/update. Click 
Check for Updates. Connect your smartphone to your 
computer. 
Set your BlackBerry Desktop Software to check for updates 
automatically
.
For instructions, see the Help in BlackBerry Desktop 
Software
.
Update your BlackBerry Desktop Software .Visit www.blackberry.com/desktopsoftware.
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, 
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User GuideTips and shortcuts
49  
						

							Set a smartphone password.On the home screen or in a folder, click the Options icon. 
Click Security > Password.
Encrypt contacts and files.On the home screen or in a folder, click the Options icon. 
Click Security > Encryption.
Back up your smartphone data to your computer.Use the BlackBerry Desktop Software to back up your 
smartphone data to your computer. 
To download the 
BlackBerry Desktop Software, from your computer, visit 
www.blackberry.com/desktop and select the appropriate 
option for your computer.
Back up your smartphone data to a media card.On the home screen, click the Setup icon. In the Setup 
section, click Device Switch > Save Data.
Related information
Turn on encryption, 298
Set or change your smartphone password, 308
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they 
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, 
new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then 
click the 
Icon Guide.
Remove the new item indicator  .Open each item that has this indicator. For example, to 
remove it from the Messages icon, click the icon.Remove the unopened message indicator  .In the Messages app, do one or more of the following:
•Open all of your messages by clicking on them. If you 
can't find all of your unread messages in your inbox, 
look in your messages folders.
•Mark a message as read. Highlight a message. Press 
the 
 key > Mark Read.
•Mark all messages that are prior to a date as read.  Highlight a date field. Press the 
 key > Mark Prior 
Read
.
User GuideTips and shortcuts
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