Blackberry Torch 9850 9860 7 1 User Guide

							1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > File. 
4.Highlight a folder.
5.Press the  key > File. 
View filed messages
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Click a folder.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the 
email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple\
 
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter 
higher in the list.
Create an email filter
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone 
(such as 
Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 3.Press the  key > New. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. User GuideMessages
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							Options for email filtersOptionDescriptionFromSpecify one or more contacts or email addresses that the email filter should search for in the From field of your email. 
Separate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.Sent toSpecify one or more contacts or email addresses that the  email filter should search for in the Sent To field of your 
email. Separate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.SubjectSpecify the text that the email filter should search for in the  Subject field of your email.MessageSpecify the text that the email filter should search for in the body of your email.Sent directly to meSet whether the email filter applies to email that includes 
your email address in the To field.Cc to meSet whether the email filter applies to email that includes 
your email address in the Cc field.Bcc to meSet whether the email filter applies to email that includes 
your email address in the Bcc field.ImportanceSet the importance level of email that the email filter applies 
to.SensitivitySet the sensitivity level of email that the email filter applies  to.ActionSet whether email that the email filter applies to is forwarded to your 
BlackBerry smartphone. If email is 
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							OptionDescriptionforwarded, specify whether it is forwarded with high 
importance or with the email header only.
Filter email by sender or subject
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Turn on an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Select the checkbox beside an email filter.
4.Press the  key > Save. 
Change, prioritize, or delete an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Highlight an email filter.
4.Press the  key. 
 • To change an email filter, click Edit. Change the options for the email filter. Press the  key > Save.
•To prioritize an email filter, click Move. Click the new location.
•To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
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							In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry 
smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items. 
Delete email on your smartphone and in your email application on your 
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. User GuideMessages
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							3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 89 
Stop forwarding email to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Send Email to Handheld checkbox.
5.Press the  key > Save. 
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
Stop storing email sent from your computer on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Folder Redirection. 
5.Clear the checkbox beside the Sent Items folder.
6.Press the  key > Save. 
Stop storing email sent from your smartphone on your computer
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Save Copy In Sent Folder checkbox.
5.Press the  key > Save. User GuideMessages
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							Google Mail
About Google Mail on your smartphone
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail 
account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, 
related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply 
your own custom labels, report spam, archive messages, and add stars to important email messages.
For more information about Google Mail, visit www.googlemail.com.
Add or remove a Google Mail star
You can mark an important Google Mail message or conversation with a star.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key. 
•To add a star, click Add Star.
•To remove a star, click Remove Star.
Apply or remove a Google Mail label
You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If 
you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key > Labels.
•To apply a label, select the checkbox beside the label.
•To remove a label, clear the checkbox beside the label.
4.Press the  key > Save. 
View Google Mail messages with a specific label
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Click a label.
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							Create or delete a Google Mail label
1.On the home screen, click the Messages icon.
2.Press the  key > Labels.
•To create a new label, click New Label. Type a label name. Click Save.
 • To delete a label, highlight a label. Press the  key > Delete.
Preview more of grouped email messages
Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group 
email messages by subject.
1.On the home screen, click the Messages icon.
2.Click Options > Message Display and Actions.
3.Change the Preview Length field.
4.Press the  key > Save. 
Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the 
conversation.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key > Archive > Yes.Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be 
automatically deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder > Archive.
3.Highlight a Google Mail message or conversation.
4.Press the  key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message 
that is part of a conversation, all of the messages in the conversation are also reported as spam.
1.On the home screen, click the Messages icon.
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							2.Highlight a Google Mail message or conversation.3.Press the  key > Report Spam.
4.If necessary, click Yes.
Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text 
messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your 
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text  messages: .jpg, .gif, .wbmp, .midi, .vcf (
vCard), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text 
messages using the first phone number that appears in the My Number field in the Phone application.
Compose and send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1.On the home screen, click the Messages icon.
2.Press the  key > Compose Text Message.
3.In the To field, do one of the following:
•Type a contact name.
 • Press the  key > Choose Contact. Click a contact.
•Type a phone number that can receive text messages (including the country code and area code).
•If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4.Type a message.
5.Press the  key. 
Related information
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I can't send messages, 40 
Attach a media file, contact card, appointment, or location to a text message, 99
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							Attach a media file, contact card, appointment, or location to a text 
message
Before you begin: To attach a video, the video must be recorded in MMS mode.
1.When you're composing a text message, press the  key > Attach. 
2.Click an attachment type.
3.Click a file.
Related information
I can't attach a file to a text message, 122
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.When you are composing a message, press the  key > Attach > Contact. 
2.Find and highlight a contact.
3.Press the  key > Continue. 
Related information
I can't attach a file to a text message, 122
Reply to or forward a text message
Before you begin: You can't forward text messages that contain content that is copyright protected.
1.On the home screen, click the Text Messages icon.
2.Highlight a message.
 • To reply to a message, press the  key > Reply.
 • To forward a message, press the  key > Forward.
Add an appointment to your calendar from a text message
1.In a text message, highlight an iCalendar attachment.
2.Press the  key > View Appointment. 3.Press the  key > Add To Calendar. User GuideMessages
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							Delete the history from a text message
Do one of the following:
 • To delete an individual message from the history, highlight the message. Press the  key > Delete Message.
 • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the 
 key > Clear Conversation.
 • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press 
the 
 key > Delete.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all 
BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that 
contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. 
Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might 
send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service 
provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature 
might not be supported.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Cell Broadcasting.
3.Select the Enable Cell Broadcasting checkbox.
•If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.
 • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the  key > Add 
Channel
. Type the channel ID and a nickname. Click OK.
4.Select the checkbox beside a language.
5.Press the  key > Save. 
To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify 
that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on 
your location.
Related information
I can't turn on cell broadcasting, 122
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