Blackberry Torch 9850 9860 7 1 User Guide

							3.Click the certificate or PGP key.
•To import the certificate or PGPkey, click Import Certificate or Import PGP Key.
•To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key
Related information
I can't open an attachment in an encrypted message, 116
Attachment indicators in S/MIME and PGP protected messages
IndicatorDescription The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment.
Add connection information for a certificate server from a message
If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a 
message.
1.In a message, highlight the  indicator at the end of the message. 2.Press the  key > Import Server. 
View the certificate used to sign or encrypt a message
1.In a message, highlight the encryption status indicator or a digital signature indicator.
2.Press the  key > View Sender's Certificate or View Encryption Certificate. 
View the PGP key used to sign or encrypt a message
1.In a message, highlight the encryption status indicator or a digital signature indicator.
2.Press the  key > View Sender's PGP Key or View Encryption PGP Key. 
View encryption information for a weakly encrypted message
1.In a weakly encrypted message, highlight the encryption status indicator.
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							Press the  key > Encryption Details. 
S/MIME and PGP protected message status
Digital signature indicators for S/MIME or PGP protected messages
IndicatorDescription Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital 
signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature. Your smartphone trusts the sender’s certificate or PGP key. Your smartphone trusts the sender’s certificate chain. The sender’s email address doesn't match the email address of the certificate subject or the 
PGP key, or the sender’s certificate or key is revoked, isn't trusted, can't be verified, or isn't on 
your smartphone. The certificate or PGP key is weak, the certificate or key status isn't current, or your 
smartphone requires more data to verify the trust status of the certificate or key. The sender’s certificate, certificate chain, or PGP key is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
IndicatorDescription The message is strongly encrypted. The message is weakly encrypted.User GuideMessages
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							Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can 
check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates\
 
in the certificate chain.
1.In a message, highlight a digital signature indicator.
2.Press the  key. 
3.Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME and PGP protected message options
Change your signing and encryption certificate or key
Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes 
your encryption certificate or 
PGP public key in messages that you send so that recipients can encrypt their reply 
messages.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.Change the Certificate fields or the Default Key field.
4.Press the  key > Save. 
Related information
Some signing and encryption options aren't available on my smartphone, 116
Change options for downloading attachments in encrypted messages
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.Do one of the following:
•To download attachments in encrypted messages automatically, change the Encrypted Attachment Support 
field to Automatic.
•To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to 
Manual.
•To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the 
Encrypted Attachment Support field to None.
4.Press the  key > Save. 
Change the default signing and encryption option
Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a 
contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the 
message history to suggest a signing and encryption option.
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							You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. 
However, if message classifications are turned on, the default signing and encryption option might not be able to be used 
depending on the security requirements of a message's classification. For example, if your default signing and encryption 
option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption  option is set to Sign and Encrypt instead of the default signing and encryption option.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Default Encoding field.
•To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message 
Encoding Suggestion
 field to Use Default Encoding.
•To use the signing and encryption option based on the message history, set the Outgoing Message Encoding 
Suggestion
 field to Use Message History.
4.Press the  key > Save. 
Related information
Some signing and encryption options aren't available on my smartphone, 116
About message classifications
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports 
this feature and your administrator turns on message classifications, the 
BlackBerry Enterprise Server applies a minimum 
set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign  to the message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the 
subject line of the message and the full description for the classification in the body of the message. You can also view the 
abbreviation and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature and your administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact 
that you haven't sent a message to or received a message from previously. If you have sent a message to or received a 
message from the contact previously, your smartphone tries to use the message classification that was used for the last 
message.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Default Classification field.
4.Press the  key > Save. User GuideMessages
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							Change the size of S/MIME or PGP indicators in messages
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the General section, change the Message Viewer Icons field.
4.Press the  key > Save. 
Change the encryption algorithms for S/MIME or PGP protected 
messages
If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the 
list and that all recipients are known to support.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.
4.Press the  key > Save. 
Change when the prompt to enter your key store password in a signed or 
encrypted message appears
You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is 
used, such as when you send a signed message or your 
BlackBerry smartphone decrypts a received message. You can 
turn off this prompt or set the prompt to appear less often.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Advanced Security Settings > Certificates or PGP keys.
3.Highlight a personal certificate or PGP key.
4.Press the  key > Change Security Level.
•To turn off the prompt to enter your key store password, set the security level to Low.
•To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set  the security level to 
Medium.
•To always display the prompt, set the security level to High.
5.Click OK.
Turn off the prompt that appears before an S/MIME or a PGP protected 
message is cut short
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
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							3.In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4.Press the  key > Save. 
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use a certificate or PGP key 
that is not recommended for use
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems 
With My PGP Keys
 checkbox.
4.Press the  key > Save. 
Request delivery notification for signed S/MIME-protected messages
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME.
3.Select the Request S/MIME Receipts check box.
4.Press the  key > Save. 
Troubleshooting: S/MIME and PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
•Verify that the email account that you're using supports all signing and encryption options.
•If you use message classifications, verify that the message classification supports the signing or encryption options that 
you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
•Your administrator might have set options to prevent you from opening attachments in encrypted messages.
•The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your 
BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, 
view which content ciphers are selected.
•Attachments in the .pgp file format aren't supported.
•If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP 
protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP 
Desktop Professional
 or that was encrypted by the PGP Universal Server.
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							IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages 
on your 
BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes 
native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to 
import your 
IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your 
computer must be running 
IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Encrypt a message using IBM Lotus Notes native encryption
1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2.If you are prompted, type your IBM Lotus Notes ID password.
Troubleshooting: Messages application
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
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							Generate an encryption key, 315
Change or delete a contact, 183
Turn on or turn off data service or set roaming options, 254
Options for email filters, 92 
Resend a message, 88 
Wireless coverage indicators, 257
Turn on, turn off, or check the status of a network connection, 253
Resend a message, 88 
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,  that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 93 
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN 
messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone 
doesn't delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, 
email that you delete in the email application on your computer is also deleted from your smartphone.
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							The number of new or unread messages is different 
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other 
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 91 
I can't use a shortcut to view one type of message in a 
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current 
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your 
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your  administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed 
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
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							A message, attachment, or Google Mail conversation 
is cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages, 
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or 
doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages, 
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