Blackberry Torch 9850 9860 7 1 User Guide

							About battery saving mode
Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery saving mode monitors the battery strength. When your battery strength starts getting low, the application 
automatically adjusts some options in the phone. Some options the phone adjusts to extend battery strength include:
•Reducing the brightness of the backlight to its lowest level.
•Reducing the length of time before the backlight turns off.
•Turning on the option to automatically dim the backlight.
•Reducing the setting for the Mobile Hot Spot automatic shutdown timer.
Turn on or turn off battery saving mode
When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery 
power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are 
restored.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Battery Saving Mode.
3.Select or clear the Turn on Battery Saving Mode when battery power level is low checkbox.
4.To change the power level that turns on battery saving mode, change the Start when battery power is at or drops 
below
 field.
5.Press the  key > Save. 
Turn on or turn off Application Resource Monitor
The Application Resource Monitor app monitors apps running in the background and reports on any that are abusing 
system resources and causing issues, such as sluggish performance or lower than expected battery life. You can have 
Application Resource Monitor alert you of any apps that are abusing system resources or automatically shut down those 
apps.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Application Resource Monitor.
3.Select or clear the Turn on Application Resource Monitor checkbox , and then customize the application by doing 
any of the following:.
•Select or clear the Automatically shutdown background draining applications checkbox.
•Select or clear the Do not automatically shut down audio streaming applications.
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							When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app 
again.
Troubleshooting: Power and battery
My battery life is shorter than I expected
Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal 
strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed 
below.
Related information
Tips: Extending battery life, 34 
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							Storage space and media cards
How to: Storage space and media cards
About media cards
Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take 
videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones,  videos, or pictures. For more information about inserting a media card into your smartphone, see the printed 
documentation that came with your smartphone.
Supported media cards
Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.
Inserting the SIM card, media card, and battery
Remove the battery door
 
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To remove the battery door, press the button at the bottom.
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your 
smartphone.
 
 
Slide the SIM card into the slot.
Insert the media card and battery
The media card is optional. If a media card is included, it might already be inserted.
 
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Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This 
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than  your media card.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Select or clear the Media Card Support checkbox.
4.Press the  key > Save. 
Turn on or turn off USB mass storage mode
If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your 
computer, you may have to turn on USB mass storage mode.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Enable USB Mass Storage. 
4.If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.
To turn off USB mass storage mode, press the  key > Disconnect.
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							Back up smartphone data to your media card
Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new 
backup data.
1.On the home screen, click the Setup icon.
2.In the Setup section, click Device Switch > Using a Media Card > Save Data.
•To back up smartphone data including email, select the Save emails checkbox.
•To back up smartphone data excluding email, clear the Save emails checkbox.
3.Click Continue.
4.To set a password for your data, in the Password field, enter a password.
5.In the Confirm field, re-enter the password.
6.Click Save.
Related information
Restore smartphone data from your media card, 296
Restore smartphone data from your media card
If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your 
smartphone.
1.On the home screen, click the Setup icon.
2.In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3.In the Password field, enter the password you set when you backed up your smartphone data.
4.Click Enter.
Related information
Back up smartphone data to your media card, 296 
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							Repair files stored on your media card or on your 
smartphone
CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have 
errors from your media card or on your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Repair. 
4.Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related information
My smartphone doesn't recognize my media card, 299
Format your media card or built-in media storage
Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media 
storage.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in 
media storage is deleted. 
Research In Motion recommends that you regularly create and save a backup file on your 
computer, especially before you update any software. Maintaining a current backup file on your computer might allow you 
to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Format. 
4.Complete the instructions on the screen.
About compression
Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that 
data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar  entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.
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							About file encryption
File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be 
inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption  key that your smartphone generates, your smartphone password, or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your 
media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, 
you can access the files on your media card in any smartphone that you insert your media card into, as long as you know  the password for the smartphone.
Related information
Turn on encryption, 298
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your 
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call  when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Encryption.
3.To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4.To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one 
of the following:
•To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
•To encrypt files using your smartphone password, change the Mode field to Device Password.
•To encrypt files using an encryption key and your smartphone password, change the Mode field to Device 
Password & Device Key
.
5.Press the  key > Save. 
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop 
encrypting files on your media card, in the 
Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 298 
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							View the amount of available storage space on your 
smartphone
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
Related information
Tips: Freeing space to optimize your smartphone's performance, 48 
View the amount of storage space used by media files
1.On the home screen, click the Media icon.
2.Press the  key > Memory Use. 
Troubleshooting: Storage space and media 
cards
My smartphone doesn't recognize my media card
Try the following actions:
•Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a 
media card into your smartphone, see the printed documentation that came with your smartphone.
•In your media card options, verify that media card support is turned on.
•In your media card options, if there's a message to format your media card, disconnect your smartphone from your  computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Turn on or turn off media card support, 133 
Format your media card or built-in media storage, 297 
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							The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that 
lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
•Verify that you have deleted old email messages or text messages, especially messages with attachments.
•Verify that you have deleted contacts that are already in your organization's contact list.
•Verify that you have deleted media files from your smartphone.
•If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the 
previous version of the 
BlackBerry Device Software.
•Verify that you have cleared the browser cache.
Related information
Tips: Freeing space for your music, pictures, videos, and files, 35 
View the amount of available storage space on your smartphone, 299 
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