Blackberry Torch 9850 9860 7 1 User Guide

							•To restore a service book, click Undelete.
Set a default recipient for diagnostic 
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the 
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient\
.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 4.Press the  key > Options.. 
5.Type the contact information.
6.Press the  key > Save. 
Find your smartphone model number and 
version of the 
BlackBerry Device Software
Do one of the following:
•On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•If supported by your input language, in a message or memo, type myver followed by a space.
I can't run or submit a diagnostic report
Try the following actions:
•Try running the diagnostic report again. In the diagnostic report, press the  key > Repeat All Steps.
•Verify that your BlackBerry smartphone is connected to the wireless network.
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							•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't 
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report, 340 
User GuideService books and diagnostic reports
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							Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry 
smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
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							4.Select or clear the Wireless Reconcile checkbox.
Delete email on your smartphone and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 89 
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an 
email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the 
email application on your computer.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the On Conflicts field.
5.Press the  key > Save. 
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. User GuideSynchronization
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							2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 180 
About synchronization conflicts, 172 
Empty the deleted items folder on your computer from 
your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items. 
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your 
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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							Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks 
application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.  For example, you can't add a contact's birthday to a custom contact list field on your 
BlackBerry smartphone and 
synchronize it with the email application on your computer, because the birthday field is a date field in the email 
application on your computer.
Related information
Create a custom contact field, 183 
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							Some characters in calendar entries don't appear 
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts, 172 
Synchronize organizer data over the wireless network, 172 
User GuideSynchronization
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							Accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1.On the home screen, click the Media icon.
2.Press the  key > Media Options. 
3.Select the Display Closed Captions checkbox.
4.If necessary, change the Appearance field, Position field, and Font Scale field.
5.Press the  key > Save. 
Change the display font
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Change the font fields.
4.Press the  key > Save. 
Related information
Use grayscale or reverse contrast for the screen display, 226 
Screen display, 222 
Use grayscale or reverse contrast for the screen display
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
•To use grayscale for the screen display, change the Color Contrast field to Greyscale.
•To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
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							3.Press the  key > Save. 
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, 
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Event Sounds field.
4.Press the  key > Save. 
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your 
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1.From the home screen, press the  key. 
2.Press the  key > Options > In-call Settings. 
•To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only)
.
•To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3.Press the  key > Save. 
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific 
contacts or groups of contacts. When you receive a call or message from the contact, your 
BlackBerry smartphone uses 
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notifie\
d 
with the assigned ring tone or alert, you can select the All Alerts Off profile.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3.In the Name field, type the name of the contact alert.
4.In the Contacts field, type the name of the contact.
5.Click a contact.
6.Change the ring tone and alert information for calls and messages.
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							7.Press the  key > Save. 
To delete a contact alert, highlight the contact alert that you want to delete. Press the  key > Delete.
Related information
Icons for sound and alert profiles, 151 
Hearing aid mode
Depending on your BlackBerry smartphone model, this feature might not be supported. 
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate 
level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1.From the home screen, press the  key. 2.Press the  key > Options > Hearing Aid Mode.
3.Change the Mode Enabled field to Telecoil.
4.Press the  key > Save. 
The H-T telecoil indicator appears at the top of the home screen.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits 
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received  calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY 
device to your smartphone. To get an adapter accessory that 
Research In Motion has approved for use with your 
smartphone, visit 
www.shopblackberry.com.
Turn on or turn off TTY support
1.From the home screen, press the  key. 2.Press the  key > Options > TTY.
3.Change the TTY field.
4.Press the  key > Save. User GuideAccessibility options
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