Blackberry Torch 9850 9860 7 1 User Guide

							My smartphone responds slowly or freezes
Try the following actions:
•Close unused applications.
•Free some of your application storage.
•Update your BlackBerry Device Software.
•Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your 
BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide 
for your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance, 48 
View the amount of available storage space on your smartphone, 299
Close an app so that it is not running in the background, 241 
User GuideBlackBerry Device Software
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							Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
 
 
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and Product Information booklet for your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the 
brackets after your smartphone model.
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							Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the checkbox beside a connection type.
•To turn off a network connection, clear the checkbox beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
•To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 258
I can't connect to a Wi-Fi network, 267
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on airplane mode, click All Off.
•To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 254
Turn on, turn off, or check the status of a network connection, 253 
Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel 
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you 
can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming 
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might  need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number 
stays the same when you travel internationally.
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							For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your 
BlackBerry smartphone must be connected to a GSM or UMTS network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Network Selection Mode field to Manual.
4.Click a wireless network.
5.Press the  key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to 
Automatic.
Related information
I can't connect to the mobile network, 258
Connect to a GSM or UMTS network
If your BlackBerry smartphone normally connects to a CDMA network and your smartphone supports international 
roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider.
1.Insert a SIM card into your smartphone. For more information about inserting a SIM card, see the printed  documentation that came with your smartphone.
2.In the dialog box that appears, click Yes.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your 
BlackBerry smartphone so that only phone and basic text 
messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent 
you from receiving additional roaming charges. For more information, contact your wireless service provider.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming 
field to Prompt.
4.Press the  key > Close.User GuideManage Connections
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							Related information
I can't connect to the mobile network, 258
Data service unavailable, 259
Set the wireless networks to use for roaming
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
•To connect to CDMA networks only, set the Network Technology field to 3G.
•To connect to either a GSM or CDMA network, set the Network Technology field to Global.
•To connect to GSM networks only, set the Network Technology field to GSM/UMTS. To optimize network 
coverage, set the 
Network Mode field to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options 
that appear in the 
Network Mode field depend on your wireless service provider.
3.Press the  key > Close.
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their  services when you are traveling. You can use the preferred wireless network list to control the order in which your 
BlackBerry smartphone uses these other wireless networks.
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your 
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no 
wireless network on the list is available, your smartphone is designed to connect to another available wireless network 
automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service 
provider.
Add a wireless network to the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Press the  key > Add Network. 
•To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click 
Select Network.
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							•To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. 
Click a wireless network. Click 
Select Network.
•To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5.Press the  key > Close.
Delete a wireless network from the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Highlight a wireless network.
5.Press the  key > Delete. 6.Press the  key > Close.
Change the order of preferred networks
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks 
based on the order that they appear in the preferred network list.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Highlight a wireless network.
5.Press the  key > Move. 
6.Click the new location.
7.Press the  key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless 
network.
1.On the home screen, click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Network Mode field.
4.User GuideManage Connections
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							Press the  key > Close.
Related information
I can't connect to the mobile network, 258
Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Select the LED Coverage Indicator checkbox.
4.Press the  key > Save. 
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your 
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service 
provider.
IndicatorDescription Provides information about the strength of the wireless signal. Three or more  bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G  , 4G  , H+  , EDGE, GPRS, 
NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as  email messaging and Internet browsing. If you don't see one of the indicators, 
you might be in an area of reduced wireless coverage where some features 
aren't available (you might only be able to make a phone call or send and 
receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services 
such as email messaging and Internet browsing over the 
Wi-Fi connection.
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							IndicatorDescription Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, 
or you're connected to a 
Wi-Fi network, but you can't access BlackBerry 
services such as email messaging and Internet browsing over the Wi-Fi 
connection.
 Your Bluetooth connection is turned on, and you're connected to a Bluetooth 
enabled device.
 Your Bluetooth connection is turned on, but you're not connected to a 
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode, 58 
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
•If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
•If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify 
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
•Verify that you turned on the connection to the wireless network.
•Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,  your smartphone remains connected to that wireless network until you select your wireless service provider's network 
again.
•If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports  the connection speed.
Related information
Turn on or turn off data service or set roaming options, 254 
Switch wireless networks manually, 254 
Turn on, turn off, or check the status of a network connection, 253 
I can't connect to a GSM or UMTS network
Try the following actions:
•Verify that your SIM card is inserted in your BlackBerry smartphone correctly.
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							•Verify that you are in a GSM or UMTS network area that is supported by your wireless service plan.
•Verify that the network that you want to connect to appears in your preferred wireless network list.
•On the home screen, click the Manage Connections icon. Click Networks and Connections > Mobile Network. If the 
Network Technology field is set to GSM/UMTS, verify that the Network Mode field is set to one of the following: 2G & 
3G
 or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service 
provider.
Error messages
Data service unavailable
Description
This message appears when you don't have access to data services on your BlackBerry smartphone.
Possible solutions
Try the following actions:
•Verify that you're in a wireless coverage area.
•Verify that the data service on your smartphone is turned on.
•If you're roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options, 254 
Wi-Fi technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
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							How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and Product Information booklet for your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the 
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the checkbox beside a connection type.
•To turn off a network connection, clear the checkbox beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
•To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 258 
I can't connect to a Wi-Fi network, 267
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive 
email messages, and so on. When you connect to the Internet with a 
Wi-Fi network, you might avoid data charges that are 
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless 
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have 
an application on your smartphone, you might have to set up your own account online and log in manually.
If you have an access point or router that supports , you can connect to it using Wi-Fi Protected Setup.
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