Blackberry Torch 9850 9860 7 1 User Guide

							About synchronization conflicts, 172 
Synchronize organizer data over the wireless network, 172 
I can't enter a conference call with the Join Now 
option
The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry 
smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information 
correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join 
Now option.
Try the following actions:
•If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the 
conference call bridge number and access code that appear in either the 
Location field or the Notes section.
•If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits 
before dialing an extension. From the home screen, press the 
 key. Press the  key > Options > Smart 
Dialing
. In the To access extensions in all other corporations section, change the Wait For field to the highest value or 
to 
My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with 
the Join Now option again.
Related information
Enter a conference call meeting, 179 
User GuideCalendar
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							Contacts
How to: Contacts
Contact basics
Add a contact
Do one of the following:
 • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, 
click 
New Contact. Type the contact information. Press the  key > Save.
 • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press 
the 
 key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the  key > 
Save.
Related information
Add a contact to your SIM card, 182
Add a contact to your SIM card
1.In the contact list, press the  key > SIM Phone Book. 2.Press the  key > New. 
3.Type the contact information.
4.Press the  key > Save. 
Related information
Add a contact, 182 
Copy contacts to and from SIM card
Do one of the following:
 • To copy contacts from your SIM card to your contact list, in the contact list, press the  key > SIM Phone Book. 
Press the 
 key > Copy All To Contacts.
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							•To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number .
 • Press the  key > Copy to SIM Phone Book. Press the  key > Save.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to 
add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears 
for all your contacts.
1.When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2.Click a field.
3.To change the name of the field, place the cursor in the field. Press the  key > Change Field Name. 4.Type a name for the field. Press the  key on the keyboard. 
5.Type the information that you want to add to the custom field.
6.Press the  key > Save. 
You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your 
computer. For more information about synchronizing contact fields, see the Help in the 
BlackBerry Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. 
After dialing the main phone number, your 
BlackBerry smartphone either pauses before dialing the additional numbers 
(pause) or prompts you to type them (wait).
1.After you type the main part of a phone number in a phone number field, press the  key.
2.Click Add Pause or Add Wait.
3.Type the additional numbers.
4.Press the  key > Save. 
Change or delete a contact
Do one of the following:
 • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the  key > Edit. 
Change the contact information. Press the  key > Save.
 • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar 
entry, highlight the information you want to add to a contact. Press the 
 key > Add to Contacts > Add to Existing 
Contact
. Click a contact. If necessary, add contact information. Press the  key > Save.
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							 • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the 
 key > Delete.
Change or delete a SIM card contact
1.On the home screen, click the Contacts icon.
2.Press the  key > SIM Phone Book.
3.Highlight a contact.
 • To change a SIM card contact, press the  key > Edit. Change the contact information. Press the  key 
> 
Save.
 • To delete a SIM card contact, press the  key > Delete.
 • To delete all SIM card contacts, press the  key > Delete All.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might 
also be able to search for contacts in your organization's contact list.
1.On the home screen, click the Contacts icon.
•To search for a contact in your contact list, type all or part of a contact's name.
•To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's 
name. Click 
OK.
2.Highlight a contact.
3.Press the  key. 
•To view information for a contact, click View.
•To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•To view the next 20 matches in your organization's contact list, click Get More Results.
•To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 190
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.User GuideContacts
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							When you are composing a message, press the  key > Attach > Contact. 
2.Find and highlight a contact.
3.Press the  key > Continue. 
Related information
I can't attach a file to a text message, 122 
Add a contact picture for caller ID
1.On the home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit. 4.Press the  key > Add Picture. 
5.Find, highlight, and click a picture.
6.If necessary, move the crop box to the portion of the picture that you want to use.
7.Press the  key > Crop & Save. 8.Press the  key > Save. 
Related information
My contact pictures keep changing, 192
Change or delete a contact picture
1.On the home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit. 
4.Highlight the contact picture.
 • To change the contact picture, press the  key > Replace Picture. Highlight a picture. Press the  key 
> 
Select Picture.
 • To delete the contact picture, press the  > Delete Picture.
5.Press the  key > Save. 
Related information
My contact pictures keep changing, 192
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos 
that appear based on categories.
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							Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus 
Notes
, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes 
with the task in 
Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one 
application are made in all applications.
Categorize a contact, task, or memo
1.When you are creating or changing a contact, task, or memo, press the  key > Categories. 
2.Select the checkbox beside a category.
3.Press the  key > Save. 
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1.On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2.Press the  key > Filter. 3.Press the  key > New. 
4.Type a name for the category.
5.Press the  key on the keyboard. 
To delete a category, highlight the category. Press the  key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
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							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 180 
About synchronization conflicts, 172 
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your  media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone 
and in the email application on your computer.
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							If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 180 
Synchronize organizer data over the wireless network, 172 
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of 
the 
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data 
synchronization, see the Help in the 
BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal 
distribution lists that you create on your 
BlackBerry smartphone do not appear in the email application on your computer.
1.On the home screen, click the Contacts icon.
2.Press the  key > New Group.
3.Type a name for the personal distribution list.
4.Press the  key > Add Member.
5.Click a contact.
6.To add another contact, repeat steps 4 to 5.
7.Press the  key > Save Group. 
Change or delete a personal distribution list
1.On the home screen, click the Contacts icon.
2.Highlight a personal distribution list.
3.Press the  key. 
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							 • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or 
Delete Member. Press the  key > Save Group.
•To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
Multiple contact lists
About multiple contact lists
If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email 
account on your smartphone. For example, if your smartphone is associated with a work email account and a personal 
email account, you might be able to view your work contact list and your personal contact list on your smartphone. For 
more information, contact your wireless service provider.
View a different contact list
1.On the home screen, click the Contacts icon.
2.Press the  key > Select Contacts.
3.Click a contact list.
Change the default contact list
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Contact List (SYNC) field.
4.Press the  key > Save. 
Contact list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, 
or passwords.
1.On the home screen, click the application icon for an application that prompts you before you delete items.
2.Press the  key > Options. User GuideContacts
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							3.If necessary, click General Options.
4.Clear the Confirm Delete checkbox.
5.Press the  key > Save. 
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1.On the home screen or in a folder, click the Options icon.
2.Click Typing and Input > Language.
3.Change the Global Name Display field.
4.Press the  key > Save. 
View the number of contacts stored on your smartphone
1.On the home screen, click the Contacts icon.
2.Press the  key > Options. 
3.Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks
1.On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2.Press the  key > Options. 
3.If necessary, click General Options.
4.Change the Sort By field.
5.Press the  key > Save. 
Change how contact names appear in Remote Lookup results
By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead.
1.On the home screen, click the Contacts icon.
2.Press the  key > Options. 
3.Click Contact Display and Actions.
4.Clear the Show Display Name checkbox.
5.Press the  key > Save. User GuideContacts
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