ATT AUDIX Voice Power Release 2.1.1 Guide

							System Operations
9.Press
NOTE:
Yq     to send the message as broadcast.
A broadcast message does not cause a message waiting
lamp to be lit and it does not cause Outcalling to be
performed.  A broadcast message cannot be forwarded.
Retrieving Messages from the
General Mailbox
The General Mailbox handles both overflow mail and mail directed to a
non-existent mailbox from Call Answer or from the Automated Attendant
as a result of a time-out. Excessive overflow indicates that the
subscriber’s mailbox is either too small, or is not being emptied out on a
regular basis. The General Mailbox Service Administrator is responsible
for forwarding messages to the appropriate subscriber and deleting them
from the General Mailbox.
The General Mailbox functions like any other mailbox. A special
greeting for the General Mailbox is provided with AUDIX Voice Power.
To customize this greeting, refer to Recording a General Mailbox Greeting
Message in Chapter 4.
To collect the messages left in the General Mailbox, follow these steps:
1.Log in as extension 9999 with the password assigned to that
mailbox.
NOTE:
You do not need to be the Service Administrator of the
General Mailbox, as long as you know the password.
2.The system announces the number of messages stored.
Each message consists of a header and a body. The header tells
when the message arrived and, if it’s from another AUDIX Voice
Power subscriber, who it’s from. The body is the actual message
left by the caller.
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							System Operations
3.Press       .      2q
—   AUDIX Voice Power plays the header of the first message.
4.You may then use the following commands:
Play
Pause
Resume
Back Up
Forward
Review
Skip
Delete
Reply or
Forward
0qPress        to play the current message body.
3qPress            to pause during the message body.
3qPress           again to resume after the pause.
5qPress                           one or more times to back up the message by
4 seconds for each press.
6qPress           one or more times to space forward by
4 seconds for each press.
2q2qPress             to review (rewind and play) the previous
message header.
2q3qPress          to review (rewind and play) the current
message header.
#qPress                     to skip to the beginning of the next message.
#qPress                      again to continue skipping messages.
*qDqPress       to delete your message.
qPress                   to go to a submenu to reply to or forward a
message. (See the procedures Replying to a Message or
Forwarding a Message in this chapter for instructions.)
1
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							System Operations
Retrieving Messages from the
Maintenance Mailbox
The Maintenance Mailbox handles voice mail for reporting problems with
AUDIX Voice Power. The Maintenance Mailbox functions Iike any other
mailbox. The Maintenance Mailbox Service Administrator is responsible
for deleting messages from the Maintenance Mailbox.
To collect the messages left in the Maintenance Mailbox, follow these
steps :
1.
Log in as extension 9998 with the password assigned to that
mailbox.
NOTE:
You do not need to be a Service Administrator to obtain
access to the Maintenance Mailbox as long as you know the
password.
2.The system announces the number of messages stored.
Each message consists of a header and a body. The header tells
when the message arrived and, if it’s from another AUDIX Voice
Power subscriber, who it’s from. The body is the actual message
left by the caller.
3.
Press                 .2q
—AUDIX Voice Power plays the header of the first message.
4.You may then use the following commands:
Play
0qPress      to play the current message body.
Pause
3qPress       to pause during the message body.
3qResume  Press     again to resume after the pause.
5qBack Up    Press          one or more times to back up the message by
4 seconds for each press.
6qForward   Press         one or more times to space forward by
4 seconds for each press.
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2q2qReview  Press         to review (rewind and play) the previous
message header.
2q3qPress          to review (rewind and play) the current
message header.
Skip
#qPress              to skip to the beginning of the next message.
#qPress        again to continue skipping messages.
Delete
*qDqPress         to delete your message.
1qReply or    Press                     to go to a submenu to reply to or forward a
Forward  message. (See the procedures Replying to a Message or
Forwarding a Message in this chapter for instructions.)
Replying to a Message
To reply to voice mail messages, follow these steps:
1.
At the submenu, press          , Reply.
1q
2.
When prompted, press      to attach the original message, or     YqNq
to send your reply only.
If the original is a forwarded message, a reply with original
attached, or a broadcast message, you will not be able to attach it
to your reply.
3.    At the tone, speak your message.
4.
1qPress     to stop recording.
5.    You may then do one of the following:
*q#qn  Press        to approve your message.
2q3qn    Press                 to play back your message.
2qqn        Press                                  to   rerecord  your  message.1
*qDqn    Press                to delete your message.
6.    After reviewing, you must approve, delete, or rerecord your
message, or review it again.
Your message will be sent when you approve it.
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							System Operations
Forwarding a Message
You may forward a received message to other subscribers, with an added
message (or comment) of your own, or you can send a new message
(or comment) to other subscribers in response to a message you receive.
To forward a message, follow these steps:
1.
2qAt the submenu, press     , Forward (with comment), or    ,4q
Record a New Message.
2.
YqWhen prompted, press      to attach the original message, or    Nq
to send your reply only.
If the original is a forwarded message, a reply with original
attached, or a broadcast message, you will not be able to attach
it to your reply.
3.At the tone, speak your message.
4.
1qPress      to stop recording.
5.     You may then do one of the following:
*q#qn  Press         to approve your message.
2q3qn   Press            to play back your message.
2q1qn    Press                 to rerecord your message.
*qDqn  Press         to delete your message.
6.    After reviewing, you must approve, delete, or rerecord your
message, or review it again.
7.    You can address the message by extension number or name to
send it to one or more subscribers, or you can send it to a group of
subscribers by entering a list. Refer to How to Send Messages in
the AT&T  AUDIX™ Voice Power User’s Guide for additional
information.
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							System Operations
Viewing the Event Log Report
System messages are logged automatically in an error log when problems
or potential problems occur within the AUDIX Voice Power system. It is a
good practice to periodically review the errors in the log. Appendix B:
Error Messages provides further details on the messages in the log and
the corrective actions required. Not all error messages require you to
immediately contact a field service representative every time they occur.
Errors that occur numerous times may indicate a problem that requires
further actions be taken.
To view the messages in the Event Log, follow these steps:
1.
At the AUDIX Voice Power menu, move the cursor to Voice
System Administration and press (Enter).
— The Voice System Administration menu appears.
2.
Move the cursor to Reports Administration and press (Enter).
— The Reports Administration menu is displayed.
3.
Move the cursor to System Reports and press (Enter).
— The System Reports menu is displayed.
4.
Press (Enter) to display the Event Log Report.
5.
F8qPress      (CHG-KEYS) to show the alternate keys.
6.
F2qPress       (DISPLAY) to display the report.
7.
8.Scroll through the report to view the messages in the Event Log.
Refer to the procedure Using the Explain Command for information
on how to use the explain command for additional information on
a particular message. The format of the messages in the Event Log
and a listing of the messages is included in Appendix B:  Error
Messages.
To return to the AUDIX Voice Power menu interface,
F6qpress   (CANCEL) repeatedly.
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							System Operations
Using the Explain Command
An explain command is available for you to find out the problem
specified by an error message. This oommand uses the error number to
provide the user with information about how to respond to the error
message.
To use the explain command, follow these steps:
1.At the AUDIX Voice Power menu, move the cursor to
Voice System Administration and press (Enter).
— The Voice System Administration menu appears.
2.Move the cursor to Reports Administration and
press (Enter).
— The Reports Administration menu is displayed.
3.Move the cursor to System Reports and press (Enter).
— The System Reports menu is displayed.
4.Press (Enter) to display the Event Log Report.
5.
qPress      (CHG-KEYS) to show the alternate keys.F8
6.qPress the      (EXPLAIN) key.
— The Explain form is displayed.
F3
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7.
Type the error message code that you want explained and
F3qpress   (SAVE).
— An Explanation of Event message appears.
For example, to get an explanation for message 401,
401 (TSM_RCV) , CRITICAL
TSM: Cannot Receive Msg: ret = 
 errno = 
type 401 and press      (SAVE).
F3q
The system responds with an explanation similar to the
explanation in this document:
The message for error code 401 is:
TSM failed to receive a message from
another process.The value of the errno
indicates the reason for the error.
Contact your AT&T Field Service
Representative for assistance.
8.To return to the AUDIX Voice Power menu interface,
F6qpress     (CANCEL) repeatedly.
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							System Operations
System Operation  Procedures
Reaching the
Configuration Management Menu
To reach the Configuration Management menu, follow these steps:
1.Log into the system as audix.
— The User Login menu appears.
2.At the User Login menu, move the cursor to Voice System
Administration.
— The Voice System Administration menu appears.
3.At the Voice System Administration menu, move the cursor to
Configuration Management and press (Enter).
— The Configuration Management menu appears.
4.
Continue with the instructions that follow for the specific operation
required.
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							System Operations
Starting the Voice System
The voice system starts automatically when the UNIX system boots. If you
stop the voice system, you must restart it with this procedure.
NOTE:
If you stop the voice system, wait at least 30 seconds for all
processes to complete before restarting it.
To start the voice system, follow these steps:
1.
2.
3.At the Configuration Management menu, move the cursor to
System Control and press (Enter).
— The System Control menu appears.
At the System Control menu, move the cursor to Start Voice
System and press (Enter).
— The voice system starts. A number of messages appear on
the screen. If there are any problems with the Voice Mail
database, a message displays telling the Service
Administrator to examine the Most Recent Audit report.
When prompted, press (Enter) to return to the System Control
Menu.
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