ATT AUDIX Voice Power Release 2.1.1 Guide

							Appendix B:   Error Messages
5303 (FAXCNG_MAJOR), MAJOR
faxcng startup failed
FAX CNG DIP was unable to do all the initialization necessary; therefore,
it could not continue.
n     Reboot the system. If the problem persists, contact your AT&T
Field Service Representative.
Switch Information Data Interface Process
5400 (CREAT_SHM_FL), MAJOR

The Switch Information DIP has attempted to create an area of shared
memory but could not do so.
n     Stop the system and restart it using the stop_vs and start_vs
commands.
n     If the problem continues, shut the system down via the shutdown
command and reboot the system.
n     If the problem persists, contact your AT&T Field Service
Representative.
5401 (AT_SHM_FL), MAJOR

The Switch Information DIP has attempted to attach to an area of shared
memory but could not do so.
n     Stop the system and restart it using the stop_vs and start_vs
commands.
n     If the problem continues, shut the system down via the shutdown
command and reboot the system.
n     If the problem persists, contact your AT&T Field Service
Representative.
B-51 
						

							Appendix B:   Error Messages
5404 (MSG_RECV_ERR), MAJOR

The Switch Information DIP encountered a problem while trying to receive
an interprocess communications message. The value of errno indicates
the reason for the error.
n     Contact your AT&T Field Service Representative for assistance.
5405 (MSG_SEND_ERR), MAJOR

The Switch Information DIP encountered a problem while trying to send
an interprocess communications message. The value of errno indicates
the reason for the error.
n     Contact your AT&T
Field Service Representative for assistance.
B-52 
						

							Index
A
Accessing
AUDIX Voice Power, 3-2
reports, 6-3
Adding
holidays, 3-20
subscribers, 3-7
Administration
Automated Attendant, 2-15,3-18
announcements, 4-31
good-bye message, 4-19
hours of operation, 3-23
menu, 3-29, 3-31
voice prompts, 3-36, 4-16, 4-23,
4-31
Call Answer
good-bye message, 4-7
voice prompts, 4-5
Day or Night Service menu, 4-25,
4-26
General Mailbox, greeting, 4-12
holiday, 2-16
data entry, 3-19
Information Service, voice prompts,
4-14
Message Drop
good-bye message, 4-10
greeting message, 4-9
Outcalling, 2-14,3-16
remote feature, 4-38
subscriber, 3-5subscriber recorded names, 4-21
system parameter, 3-4
telephone system, 1-5
Temporary Closure Message, 4-27
Touch-Tone Gate prompt, 4-17
Voice Mail, voice prompts, 4-3
voice prompts, 4-2
Administration menu, AUDIX Voice
Power, 3-3
Announcement action, Automated
Attendant, definition, 2-17
Announcements, Automated Attendant,
planning, 2-18
Assistance, obtaining, iii, A-7
Attendant backup coverage, planning,
2-4
AUDIX Voice Power
description, 1-1
main menu, 3-3
services, 1-2
starting, 5-15
stopping, 5-16
Automated Attendant Service
administration, 2-15, 3-18
voice prompts, 4-16
announcement action, definition,
2-17
announcements
form, 2-18
planning, 2-18,4-23
attendant backup coverage, 2-4
Day Service, viewing, 3-25
description, 1-3
IN-1 
						

							Index
good-bye message
administration, 4-19
listening to, 4-19
planning, 2-21
recording, 4-20
selecting, 4-20
holiday, hours of operation, 2-16
holiday administration, 3-19
planning, 2-16
hours of operation
data entry, 3-23
planning, 2-16
menu action, definition, 2-17
menus
planning, 2-17
recording, 4-31
Night Service
planning, 2-4
viewing, 3-27
parameters, 2-11
prompt action, definition, 2-18
Touch-Tone Gate message .
administration, 4-17
listening to, 4-17
recording, 4-18
transfer action, definition, 2-17
voice menus, planning, 2-18
voice prompts, administration, 3-36
workspace administration, 3-29,
3-31
B
Backup
administrative files, 5-25
introduction, 5-24
speech files, 5-27
Broadcasting messages, 5-5
C
Call Answer Service
administration, 4-5
description, 1-2
good-bye message
administration, 4-7
listening to, 4-7
planning, 2-20
recording, 4-7
selecting, 4-8
greeting message
administration, 4-5
listening to, 4-5
planning, 2-20
recording, 4-6
selecting, 4-6
messages, planning, 2-20
Call coverage paths, planning, 2-2
Calling Group, 2-2
Changing, subscribers, 3-9,3-10
Channel
assigning service, 2-9
mapping extensions, 2-10
Channel state, changing, 5-23
Class of Restriction, planning, 2-3
CMD-MENU function key, A-11
Configuration
hardware, 1-6
software, 1-8
Copy service to workspace, 3-30
Cursor movement, A-3
Custom
good-bye message, recording, 4-20
Information Service announcement,
recording, 4-15
Touch-Tone Gate prompt, recording,
4-18
Custom Messages form, 2-20,4-18
IN-2 
						

							Index
D
Day or Night Service
administration, 4-26
main menu
changing, 4-26
listening to, 4-26
recording, 4-26
selecting, 4-26
selecting, 4-29
Day Service, Automated Attendant,
viewing, 3-25
Deleting
holidays, 3-22
subscribers, 3-12
DGC group, 2-2
Diagnostics
circuit board, 7-3
hardware, 7-2
IVP4, 7-3
system module, 7-2
Displaying, subscriber database, 3-13
Documentation conventions, iv
Documents, related, vii
E
Edit Workspace form, 2-17,3-31
Error message
description, B-1
format, B-4
Event Log Report, 6-8
options, 6-11
printing, 6-13
viewing, 5-11
Explain command, 5-12
Extension
9998,2-7
mapping to channel, 2-10
F
Features
overview, 1-2
planning, 2-1,2-4
Files
backing up, 5-24
restoring, 5-24
Form, fill-in alternatives, A-4
FORM C - System Parameter
Administration, 2-11,3-5
FORM D - Subscriber Administration,
2-12,3-6
FORM E - Service Administrator
Registration, 2-13,3-14
FORM F - Outcalling Administration,
2-14,3-16
FORM G - Holiday Administration, 2-16,
3-19
FORM H - Service Hour Administration,
3-23
FORM I - Edit Workspace, 2-17,3-31
FORM J - Voice Menu, 2-18
FORM K - Automated Attendant
Announcement, 2-18
FORM L - Custom Messages, 2-20,
4-18
Forms
Automated Attendant
Announcement, 2-18
Custom Messages, 2-20,4-18
Edit Workspace, 2-17,3-31
Holiday Administration, 2-16,3-19
IN-3 
						

							Index
Outcalling Administration, 2-14,3-16
Service Administrator Registration,
2-13,3-14
Service Hour Administration, 2-16,
3-23
Subscriber Administration, 2-12,3-6
System Parameter Administration,
2-11,3-5
voice menu, 2-18
Frame management, A-9
Function keys, iv, A-6
CMD-MENU, A-n
description, A-7
help, A-7
G
General Mailbox
greeting
administration, 4-12
listening to, 4-13
recording, 4-13
retrieving messages, 5-6
using for message overflow, 2-7
H
Hard disk, storage capacities, 1-6
Hardware
configuration, 1-6
troubleshooting, 7-2
Help, on-line, A-2
Holiday
adding, 3-20
administration, 2-16
data entry, 3-19
hours of operation, Automated
Attendant, 2-16
removing, 3-22Holiday Administration form, 2-16,3-19
Hours of operation, Automated
Attendant, 3-23
planning, 2-16
Hunt groups, planning, 2-2
I
Information Service
administration, 4-14
announcement
listening to, 4-15
planning, 2-21
recording, 4-15
selecting, 4-15
description, 1-3
Integrated mode, description, 1-4
IVP4 diagnostics, 7-3
K
Keys, iv
function, iv, A-6
description, A-7
Touch-Tone, representation of, iv
L
Listening to
Automated Attendant, good-bye
message, 4-19
Call Answer
good-bye message, 4-7
greeting message, 4-5
Day or Night Service menu, 4-26
General Mailbox, greeting, 4-13
IN-4 
						

							Index
Information Service, announcement,
4-15
Message Drop
good-bye message, 4-11
greeting message, 4-9
remote workspace announcement,
4-40
remote workspace menu, 4-40
temporary closure message, 4-28
Touch-Tone Gate prompt, 4-17
Voice Mail Service, greeting
message, 4-4
Logging in, 2-7,3-2
M
Mailbox Usage Report, 6-6
printing, 6-6
Maintenance Mailbox, 2-7
retrieving messages, 5-8
Menu
administering by telephone, 4-38
Automated Attendant
changing, 3-31
installing, 3-35
Day or Night Service, 4-25,4-26
selection, A-4
Menu action, Automated Attendant,
definition, 2-17
Menu definition, Automated Attendant,
planning, 2-17
Message Drop Service
description, 1-3
good-bye message
administration, 4-10
listening to, 4-11
planning, 2-22
recording, 4-11
selecting, 4-11
greeting message
administration, 4-9
listening to, 4-9
planning, 2-22
recording, 4-9
selecting, 4-10
retrieving messages, 5-3
Message Waiting Lamp parameters,
2-11
Most Recent Audit Report, 6-7
printing, 6-7
N
Night or Day Service
main menu
listening to, 4-26
recording, 4-26
selecting, 4-29
Night Service, Automated Attendant,
viewing, 3-27
Non-integrated mode, description, 1-4
0
Obtaining assistance, iii, A-7
Outcalling Administration form, 2-14,
3-16
Outcalling feature
administration, 2-14, 3-16
description, 1-2
updating, 3-17
IN-5 
						

							Index
P
Parameters
Automated Attendant, 2-11
Message Waiting Lamp, 2-11
outcalling, 3-16
updating, 3-17
service hour, 3-23,3-24
subscriber administration, 2-12
switch interface, 2-10
system, 2-11, 3-4
Voice Mail, 2-11
Password, 2-7
Phone Line Usage Report, 6-3
printing, 6-5
reset log, 6-5
Planning
coverage, 2-4
subscriber administration, 2-12
switch considerations, 2-1
Power-On Self Test (POST), 7-2
Printing
Event Log Report, 6-13
Mailbox Usage Report, 6-6
Most Recent Audit Report, 6-7
Phone Line Usage Report, 6-5
subscriber database, 3-13
Subscribers Over Mailbox Limit
Report, 6-7
Problems, reporting, 2-7
Prompt action, Automated Attendant,
definition, 2-18
R
Rebooting the UNIX system, 5-19
Recording
announcement using remote
feature, 4-40
Automated Attendant
good-bye message, 4-20
voice prompts, 4-31
Call Answer
custom good-bye message, 4-7
greeting message, 4-6
Day or Night Service menu, 4-26
General Mailbox, greeting, 4-13
Information Service, announcement,
4-15
menu using remote feature, 4-40
Message Drop
good-bye message, 4-11
greeting message, 4-9
subscriber names, 4-21
temporary closure message, 4-28
Touch-Tone Gate prompt, 4-18
Voice Mail, greeting message, 4-4
Refresh rate, system monitor, changing,
5-22
Refresh screen, A-1 1
Registration, Service Administrator,
2-13,3-14
updating, 3-15
Related documents, vii
Remote voice administration, 4-38
listening to, 4-40
recording announcement, 4-40
recording menu, 4-40
Reporting problems, 2-7
IN-6 
						

							Index
Reports
AUDIX Voice Power, 6-3
Event Log, 6-8
options, 6-11
printing, 6-13
Mailbox Usage, 6-6
printing, 6-6
Most Recent Audit,
printing, 6-7
Phone Line Usage,
printing, 6-5
reset log, 6-56-7
6-3
Subscribers Over Mailbox Limit, 6-7
printing, 6-7
system, 6-8
Resetting the voice system, 5-17
Restore
administrative files, 5-29
speech files, 5-31
Retrieving messages
from General Mailbox, 5-6
from Maintenance Mailbox, 5-8
from Message Drop Service, 5-3
S
Screen, refreshing, A-n
Security issues, 2-7
evaluating, 2-7
Selecting
Automated Attendant, good-bye
message, 4-20
Call Answer
good-bye message, 4-8
greeting message, 4-6
Information Service, announcement,
4-15
Message Drop
good-bye message, 4-11
greeting message, 4-10
Touch-Tone Gate prompt, 4-18
Voice Mail greeting message, 4-4
Selection, menu, A-4
Service, assigning to channels, 2-9
Service Administrator, registration,
2-13,3-14
updating, 3-15
Service Administrator Registration form,
2-13,3-14
Service hour, parameters
changing, 3-24
data entry, 3-23
Service Hour Administration form, 2-16,
3-23
Shutting down the UNIX system, 5-18
Software configuration, 1-8
Starting the voice system, 5-15
Stopping the voice system, 5-16
Storage capacities, hard disk, 1-6
Subscriber administration
adding new subscribers, 3-7
changing extensions, 3-10
changing subscriber information, 3-9
data entry, 3-5
deleting, 3-12
displaying, 3-13
form, 2-12
moving, 3-10
parameters, 2-12
planning, 2-12
printing, 3-13
recording name, 4-21
Subscriber Administration form, 3-6
Subscriber database
displaying, 3-13
printing, 3-13
Subscribers Over Mailbox Limit Report,
6-7
printing, 6-7
Switch interface parameters, 2-10
Switch planning, 2-1
IN-7 
						

							Index
System backup functions, list, 5-2
System interface
description, 1-3
requirements, 1-5
System management functions, list, 5-1
System module verification, 7-2
System monitor, A-11
displaying, 5-21
refresh rate, changing, 5-22
System operation functions, list, 5-1
System Parameter Administration form,
2-11,3-5
System parameters, 2-11
administration, 3-4
changing, 3-5
System status, displaying, 5-17
T
1-5
Telephone system
administration,
interface, 1-3
Temporary Closure Message
administering,  4-27
listening to, 4-28
planning, 2-22
recording, 4-28
Temporary Closure Service, selecting,
4-29
Touch-Tone Gate prompt
administration, 4-17
listening to, 4-17
planning, 2-21
recording, 4-18
selecting, 4-18
Transfer action, Automated Attendant,
definition, 2-17
Troubleshooting
application, 7-4
hardware, 7-2
IVP4 boards, 7-3
system module, 7-2
U
UNIX system
rebooting, 5-19
shutting down, 5-18
V
Verification
hardware, 7-2
system module, 7-2
Voice administration, remote, 4-38
Voice channel state
changing, 5-23
displaying, 5-21
Voice Mail Sewice
administration
logging in, 4-2
voice prompts,
description, 1-2
greeting message
4-3
listening to, 4-4
planning, 2-21
recording, 4-4
selecting, 4-4
parameters, 2-11
Voice menu, Automated Attendant,
planning, 2-18
Voice Menu form, 2-18
IN-8