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ATT AUDIX Voice Power Release 2.1.1 Guide

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    							Appendix B: Error Messages
    5153 (DCP_STARTUP) CRITIC
    startup failed
    The DCP communications process could not start up properly.
    n     Contact your AT&T Field Service Representative for assistance.
    5154 (DCP_BADNAME) INFORM
    “ ’’ not found in the names to exts table
    A name which was received over the DCP link could not be found in the
    Voice Mail Database. The name may not have been administered
    correctly via the Subscriber Administration window.
    n      If this problem persists, contact your AT&T Field Service
    Representative.
    5155 (DCP_BADTABLE) MAJOR
    FAILURE building names to exts table
    The DCP communications process could not construct a table for
    mapping names to extensions. Thus it cannot translate names to
    extensions properly.
    n   Contact your AT&T Field Service Representative for assistance.
    5156 (DCP_SHMFAIL) MAJOR
    problem with shmem: 
    The DCP communications process was unable to attach a shared
    memory segment.
    n   Contact your AT&T Field Service Representative for assistance.
    B-41 
    						
    							Appendix B: Error Messages
    5157 (DCP_GETSCR) MAJOR
    getscript failed for channel , returned 
    The DCP communications process could not obtain the name of the script
    assigned to a channel.
    n     Contact your AT&T Field Service Representative for assistance.
    5158 (DCP_DCPIFAIL) MAJOR
     FAlLED, ret is , errno is 
    A failure occurred in the interface between the DCP communications
    process and the DCP link.
    n     Contact your AT&T Field Service Representative for assistance.
    5159 (DCP_MSGERR) MAJOR
     failed: ret code , errno 
    The DCP communications process encountered a problem while trying to
    send or receive an interprocess communications message. The value of
    errno indicates the error reason.
    n     Contact your AT&T Field Service Representative for assistance.
    5160 (DCP_MSGSRC) INFORM
    message received from unexpected source: 
    The DCP communications process received a message from an
    unrecognized process.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    B-42 
    						
    							Appendix B: Error Messages
    5161 (DCP_MSGUNEX) INFORM
    unrecognized message: 
    The DCP communications process received a message that it does not
    recognize.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    5162 (DCP_BADBUF) INFORM
    bad DCP buffer: 
    The DCP communications process received a bad display buffer from the
    DCP link.
    n       If this problem persists, contact your AT&T Field Service
    Representative.
    5163 (DCP_DCPIPROB) INFORM
     failed, ret is , errno is 
    A problem occurred in the interface between the DCP communications
    process and the DCP link.
    n     If this problem occurs frequently, contact your AT&T Field Service
    Representative.
    B-43 
    						
    							Appendix B: Error Messages
    Reports Error Messages
    5200 (RPT_SYSERR) MAJOR
     system call failed for , errno is 
    The Reports DIP encountered a system error while trying to access a file.
    The value of errno indicates the error reason.
    n     Check to make sure the file or directory named in the error
    message is not corrupted or missing.
    n     Ensure that the / and /usr file systems are not out of free space.
    n     There may be a damaged file system (use fsck when the system is
    at single-user level) or a disk/disk controller problem.
    n     Contact your AT&T Field Service Representative for assistance.
    5201 (RPT_MSGERR) MAJOR
     failed with return code  and errno 
    The Reports DIP encountered a problem while trying to send or receive
    an interprocess communications message. The value of errno indicates
    the error reason.
    n    Contact your AT&T Field Service Representative for assistance.
    5202 (RPT_MSGSRC) INFORM
    message received from unexpected source: 
    The Reports DIP received a message from an unrecognized process.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    B-44 
    						
    							Appendix B: Error Messages
    5203 (RPT_MSGUNEX) INFORM
    unrecognized message: 
    The Reports DIP received a message that it does not recognize.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    Outcalling Error Messages
    5250 (OC_SYSERR) MAJOR
     FAILED for , errno: 
    The Outcalling DIP encountered a system error. The value of errno
    indicates the error reason.
    The error may be due to a corrupted file or directory, or it may be due to a
    main memory problem.
    n     Ensure that the / and /usr file systems are not out of free space.
    n     There may be a damaged file system (use fsck when the system is
    at single-user level) or disk/disk controller problems.
    n     Contact your AT&T Field Service Representative for assistance.
    5251 (OC_ENOENT) MAJOR
     is missing
    A file is missing from the Voice Mail Database.
    n   Contact your AT&T Field Service Representative for assistance.
    5252 (OC_BADFORM) MAJOR
     is badly formatted 
    This message indicates that a Voice Mail Database file is not formatted
    correctly. A software problem or a file system problem may exist.
    n   Contact your AT&T Field Service Representative for assistance.
    B-45 
    						
    							Appendix B: Error Messages
    5253 (OC_SCRERR) MAJOR
    script error on channel : 
    The Outcalling DIP has received bad input data from a script.
    n     If this message persists, contact your AT&T Field Service
    Representative.
    5254 (OC_MSGERR) MAJOR
     failed: ret code , errno 
    The Outcalling DIP encountered a problem while trying to send or receive
    an interprocess communications message. The value of errno indicates
    the error reason.
    n     Contact your AT&T Field Service Representative for assistance.
    5255 (OC_REQERR) MAJOR
    failure for request  (from ): 
    The Outcalling DIP encountered an error while trying to respond to a
    request. This message will usually be accompanied by another Error
    Tracker message which provides more specific information.
    n     Contact your AT&T Field Service Representative for assistance.
    5256 (OC_MSGSRC) INFORM
    message received from unexpected source: 
    The Outcalling DIP received a message from an unrecognized process.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    B-46 
    						
    							Appendix B: Error Messages
    5257 (OC_STARTUP) CRITICAL
    startup failed
    The Outcalling DIP could not startup properly.
    n     Contact your AT&T Field Service Representative for assistance.
    5258 (OC_MSGUNEX) INFORM
    unrecognized message: 
    The Outcalling DIP received a message that it does not recognize.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    5259 (OC_BADEXT) INFORM
    ext  is not valid (received from VM DIP)
    The Outcalling DIP received an invalid extension in an interprocess
    communications message from the Voice Mail Database DIP.
    n     If this problem persists, contact your AT&T Field Service
    Representative.
    5260 (OC_GETSCR) MAJOR
    getscript failed for chan , returned 
    The Outcalling DIP could not obtain the name of the script assigned to a
    channel.
    n     Contact your AT&T Field Service Representative for assistance.
    5261 (OC_SHMFAIL) MAJOR
    Problem with shmem: 
    The Outcalling DIP was unable to attach a shared memory segment.
    n     Contact your AT&T Field Service Representative for assistance.
    B-47 
    						
    							Appendix B:  Error Messages
    5262 (OC_UNEX) INFORM
    bad OC event: 
    The Outcalling DIP received an unexpected message concerning the
    state of an outcall. For example, if the DIP has requested a particular
    channel for an outcall, it does not expect to receive notice from TSM that
    some other channel has been granted to it.
    n     If this message persists, contact your AT&T Field Service
    Representative.
    5263 (OC_LONGNBR) INFORM
    OC nbr () for  is too long
    The Outcalling DIP has detected that a subscriber’s outcalling number is
    longer than is allowed. This is probably a result of a decrease in the
    Maximum Number of Digits allowed for outcalling numbers. This
    parameter is controlled via the Outcalling Administration window.
    Fax Data Interface Process
    5301 (FAXCNG_INFO), INFORM
    Channel  already has FAX coefficients
    FAX CNG DIP received a request to download Fax coefficients to a
    channel that was already set to Fax coefficients.
    n    Contact your AT&T Field Service Representative if this occurs
    frequently.
    5301 (FAXCNG_INFO), INFORM
    Forced coefficients to normal for channel 
    FAX CNG DIP received a request to download normal coefficients to a
    channel. However, for some reason, the DIP had not previously saved the
    normal coefficients; therefore the default normal coefficients were used.
    n    Contact your AT&T Field Service Representative if this occurs
    frequently.
    B-48 
    						
    							Appendix B:  Error Messages
    5302 (FAXCNG_WARN), WARNING
    Channel  not found
    FAX CNG DIP received a request to download coefficients to a channel
    that is not known according to the data in shared memory.
    n     If the problem persists, stop, then start, the system.
    5302 (FAXCNG_WARN), WARNING
    Channel  does not exist
    FAX CNG DIP received a request to download coefficients to a channel
    whose state is set to nonexistent.
    n     If the problem persists, stop, then start, the system.
    5302 (FAXCNG_WARN), WARNING
    TR_set_coeff failed
    Driver was unable to
    n     If the problemto  osindex 
    obtain current coefficients for given index.
    persists, stop, then start, the system.
    5302 (FAXCNG_WARN), WARNING
    TR_set_coeff failed for osindex 
    Driver was unable to set coefficients forgiven index.
    n     If the problem persists, stop, then start, the system.
    5302 (FAXCNG_WARN), WARNING
    invalid state for channel 
    Message is internal to FAX CNG DIP. Should not occur.
    n     If the problem persists, stop, then start, the system. Contact your
    AT&T Field Service Representative if restarting the system does
    not correct the problem.
    B-49 
    						
    							Appendix B:  Error Messages
    5302 (FAXCNG_WARN), WARNING
    INVALID REQUEST: channel ; originator
    
    request number 
    FAX CNG DIP received a request that was something other than
    1 (set to normal) or 2 (set to FAX).
    n     Check user- or vendor-added
    5303 (FAXCNG_MAJOR), MAJOR
    Could not attach shared memorysoftware for incorrect requests.
    FAX CNG DIP could not attach shared memory, and therefore cannot
    perform its function.
    n     Reboot the system. If the problem persists, contact your
    AT&T Field Service Representative.
    5303 (FAXCNG_MAJOR), MAJOR
    Could not malloc memory
    FAX CNG DIP could not allocate memory, and therefore cannot perform
    its function.
    n     Reboot the system. If the problem persists, contact your
    AT&T Field Service Representative.
    5303 (FAXCNG_MAJOR), MAJOR
    Failure on TR_open()
    FAX CNG DIP could not communicate with the Tip/Ring driver, and
    therefore cannot perform the FAX CNG function.
    n     Reboot the system. If the problem persists, contact your
    AT&T Field Service Representative.
    B-50 
    						
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