ATT AUDIX Voice Power Release 2.1.1 Guide
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Appendix B: Error Messages 5153 (DCP_STARTUP) CRITIC startup failed The DCP communications process could not start up properly. n Contact your AT&T Field Service Representative for assistance. 5154 (DCP_BADNAME) INFORM “ ’’ not found in the names to exts table A name which was received over the DCP link could not be found in the Voice Mail Database. The name may not have been administered correctly via the Subscriber Administration window. n If this problem persists, contact your AT&T Field Service Representative. 5155 (DCP_BADTABLE) MAJOR FAILURE building names to exts table The DCP communications process could not construct a table for mapping names to extensions. Thus it cannot translate names to extensions properly. n Contact your AT&T Field Service Representative for assistance. 5156 (DCP_SHMFAIL) MAJOR problem with shmem: The DCP communications process was unable to attach a shared memory segment. n Contact your AT&T Field Service Representative for assistance. B-41
Appendix B: Error Messages 5157 (DCP_GETSCR) MAJOR getscript failed for channel , returned The DCP communications process could not obtain the name of the script assigned to a channel. n Contact your AT&T Field Service Representative for assistance. 5158 (DCP_DCPIFAIL) MAJOR FAlLED, ret is , errno is A failure occurred in the interface between the DCP communications process and the DCP link. n Contact your AT&T Field Service Representative for assistance. 5159 (DCP_MSGERR) MAJOR failed: ret code , errno The DCP communications process encountered a problem while trying to send or receive an interprocess communications message. The value of errno indicates the error reason. n Contact your AT&T Field Service Representative for assistance. 5160 (DCP_MSGSRC) INFORM message received from unexpected source: The DCP communications process received a message from an unrecognized process. n If this problem persists, contact your AT&T Field Service Representative. B-42
Appendix B: Error Messages 5161 (DCP_MSGUNEX) INFORM unrecognized message: The DCP communications process received a message that it does not recognize. n If this problem persists, contact your AT&T Field Service Representative. 5162 (DCP_BADBUF) INFORM bad DCP buffer: The DCP communications process received a bad display buffer from the DCP link. n If this problem persists, contact your AT&T Field Service Representative. 5163 (DCP_DCPIPROB) INFORM failed, ret is , errno is A problem occurred in the interface between the DCP communications process and the DCP link. n If this problem occurs frequently, contact your AT&T Field Service Representative. B-43
Appendix B: Error Messages Reports Error Messages 5200 (RPT_SYSERR) MAJOR system call failed for , errno is The Reports DIP encountered a system error while trying to access a file. The value of errno indicates the error reason. n Check to make sure the file or directory named in the error message is not corrupted or missing. n Ensure that the / and /usr file systems are not out of free space. n There may be a damaged file system (use fsck when the system is at single-user level) or a disk/disk controller problem. n Contact your AT&T Field Service Representative for assistance. 5201 (RPT_MSGERR) MAJOR failed with return code and errno The Reports DIP encountered a problem while trying to send or receive an interprocess communications message. The value of errno indicates the error reason. n Contact your AT&T Field Service Representative for assistance. 5202 (RPT_MSGSRC) INFORM message received from unexpected source: The Reports DIP received a message from an unrecognized process. n If this problem persists, contact your AT&T Field Service Representative. B-44
Appendix B: Error Messages 5203 (RPT_MSGUNEX) INFORM unrecognized message: The Reports DIP received a message that it does not recognize. n If this problem persists, contact your AT&T Field Service Representative. Outcalling Error Messages 5250 (OC_SYSERR) MAJOR FAILED for , errno: The Outcalling DIP encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem. n Ensure that the / and /usr file systems are not out of free space. n There may be a damaged file system (use fsck when the system is at single-user level) or disk/disk controller problems. n Contact your AT&T Field Service Representative for assistance. 5251 (OC_ENOENT) MAJOR is missing A file is missing from the Voice Mail Database. n Contact your AT&T Field Service Representative for assistance. 5252 (OC_BADFORM) MAJOR is badly formatted This message indicates that a Voice Mail Database file is not formatted correctly. A software problem or a file system problem may exist. n Contact your AT&T Field Service Representative for assistance. B-45
Appendix B: Error Messages 5253 (OC_SCRERR) MAJOR script error on channel : The Outcalling DIP has received bad input data from a script. n If this message persists, contact your AT&T Field Service Representative. 5254 (OC_MSGERR) MAJOR failed: ret code , errno The Outcalling DIP encountered a problem while trying to send or receive an interprocess communications message. The value of errno indicates the error reason. n Contact your AT&T Field Service Representative for assistance. 5255 (OC_REQERR) MAJOR failure for request (from ): The Outcalling DIP encountered an error while trying to respond to a request. This message will usually be accompanied by another Error Tracker message which provides more specific information. n Contact your AT&T Field Service Representative for assistance. 5256 (OC_MSGSRC) INFORM message received from unexpected source: The Outcalling DIP received a message from an unrecognized process. n If this problem persists, contact your AT&T Field Service Representative. B-46
Appendix B: Error Messages 5257 (OC_STARTUP) CRITICAL startup failed The Outcalling DIP could not startup properly. n Contact your AT&T Field Service Representative for assistance. 5258 (OC_MSGUNEX) INFORM unrecognized message: The Outcalling DIP received a message that it does not recognize. n If this problem persists, contact your AT&T Field Service Representative. 5259 (OC_BADEXT) INFORM ext is not valid (received from VM DIP) The Outcalling DIP received an invalid extension in an interprocess communications message from the Voice Mail Database DIP. n If this problem persists, contact your AT&T Field Service Representative. 5260 (OC_GETSCR) MAJOR getscript failed for chan , returned The Outcalling DIP could not obtain the name of the script assigned to a channel. n Contact your AT&T Field Service Representative for assistance. 5261 (OC_SHMFAIL) MAJOR Problem with shmem: The Outcalling DIP was unable to attach a shared memory segment. n Contact your AT&T Field Service Representative for assistance. B-47
Appendix B: Error Messages 5262 (OC_UNEX) INFORM bad OC event: The Outcalling DIP received an unexpected message concerning the state of an outcall. For example, if the DIP has requested a particular channel for an outcall, it does not expect to receive notice from TSM that some other channel has been granted to it. n If this message persists, contact your AT&T Field Service Representative. 5263 (OC_LONGNBR) INFORM OC nbr () for is too long The Outcalling DIP has detected that a subscriber’s outcalling number is longer than is allowed. This is probably a result of a decrease in the Maximum Number of Digits allowed for outcalling numbers. This parameter is controlled via the Outcalling Administration window. Fax Data Interface Process 5301 (FAXCNG_INFO), INFORM Channel already has FAX coefficients FAX CNG DIP received a request to download Fax coefficients to a channel that was already set to Fax coefficients. n Contact your AT&T Field Service Representative if this occurs frequently. 5301 (FAXCNG_INFO), INFORM Forced coefficients to normal for channel FAX CNG DIP received a request to download normal coefficients to a channel. However, for some reason, the DIP had not previously saved the normal coefficients; therefore the default normal coefficients were used. n Contact your AT&T Field Service Representative if this occurs frequently. B-48
Appendix B: Error Messages 5302 (FAXCNG_WARN), WARNING Channel not found FAX CNG DIP received a request to download coefficients to a channel that is not known according to the data in shared memory. n If the problem persists, stop, then start, the system. 5302 (FAXCNG_WARN), WARNING Channel does not exist FAX CNG DIP received a request to download coefficients to a channel whose state is set to nonexistent. n If the problem persists, stop, then start, the system. 5302 (FAXCNG_WARN), WARNING TR_set_coeff failed Driver was unable to n If the problemto osindex obtain current coefficients for given index. persists, stop, then start, the system. 5302 (FAXCNG_WARN), WARNING TR_set_coeff failed for osindex Driver was unable to set coefficients forgiven index. n If the problem persists, stop, then start, the system. 5302 (FAXCNG_WARN), WARNING invalid state for channel Message is internal to FAX CNG DIP. Should not occur. n If the problem persists, stop, then start, the system. Contact your AT&T Field Service Representative if restarting the system does not correct the problem. B-49
Appendix B: Error Messages 5302 (FAXCNG_WARN), WARNING INVALID REQUEST: channel ; originator request number FAX CNG DIP received a request that was something other than 1 (set to normal) or 2 (set to FAX). n Check user- or vendor-added 5303 (FAXCNG_MAJOR), MAJOR Could not attach shared memorysoftware for incorrect requests. FAX CNG DIP could not attach shared memory, and therefore cannot perform its function. n Reboot the system. If the problem persists, contact your AT&T Field Service Representative. 5303 (FAXCNG_MAJOR), MAJOR Could not malloc memory FAX CNG DIP could not allocate memory, and therefore cannot perform its function. n Reboot the system. If the problem persists, contact your AT&T Field Service Representative. 5303 (FAXCNG_MAJOR), MAJOR Failure on TR_open() FAX CNG DIP could not communicate with the Tip/Ring driver, and therefore cannot perform the FAX CNG function. n Reboot the system. If the problem persists, contact your AT&T Field Service Representative. B-50