ATT AUDIX Voice Power Release 2.1.1 Guide
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Voice Administration 4.You may then do one of the following: *q#q n Press to approve your menu. 2q3qn Press to play back your menu. 2q1qn Press to rerecord your menu. qDqn Press to delete your menu.* NOTE: If you change the Day or Night Service main menu while the same service is being updated in the workspace, the changed main menu will be lost when the workspace is installed. Changing the Temporary Closure Message To administer the Temporary Closure Message, follow these steps: 1.At the Service Administration menu, press . 3q —AUDIX Voice Power presents the Automated Attendant Administration menu. q q1 2 3 q 4q 5q 6q *q Administer Touch-Tone Gate Prompt Administer Automated Attendant Good-bye Message Administer Day or Night Service Main Menu Administer Temporary Closure Message Administer Workspace Menus and Announcements Administer Selection of Day, Night, or Temporary Closure Service RqReturn to Voice Mail Activity Menu 4-27
Voice Administration 2. At the Automated Attendant Administration menu, press q, Administer Temporary Closure Message.4 —AUDIX Voice Power presents the Administer Temporary Closure Message menu. 1qRecord Temporary Closure Service Message qListen to Temporary Closure Service Message0 *qRqReturn to Voice Mail Activity Menu Listening to the Temporary Closure Message To listen to the Temporary Closure Message, press at the Administer0q Temporary Closure Message menu. Recording the Temporary Closure Message To record the Temporary Closure Message, follow these steps: 1.At the Administer Temporary Closure Message menu, press . 1q 2.At the prompt, speak your Temporary Closure message. 3. 1qPress to stop recording. 4.You may then do one of the following: *q#qn Press to approve your message. 2q3qn Press to play back your message. 2q1qn Press to rerecord your message. *qqDn Press to delete your message. 4-28
Voice Administration Selecting Day, Night, or Temporary Closure Service To select Day, Night, or Temporary Closure Service, follow these steps: 1.At the Service Administration menu, press . 3q — AUDIX Voice Power presents the Automated Attendant Administration menu. qAdminister Touch-Tone Gate Prompt1 qAdminister Automated Attendant Good-bye Message2 qAdminister Day or Night Service Main Menu3 qAdminister Temporary Closure Message4 qAdminister Workspace Menus and Announcements5 qAdminister Selection of Day, Night, or Temporary Closure Service6 qRReturn to Voice Mail Activity Menu*q 2.At the Administer Automated Attendant menu, press .6q —AUDIX Voice Power announces which service is currently in effect and then presents the Select Day, Night, or Temporary Closure Service menu. 1qChange to Day Service 2qChange to Night Service 3qChange to Temporary Closure Service *qRqReturn to Voice Mail Activity Menu 4-29
Voice Administration 3.To change to the Day or Night Service, follow these steps. a. 1q2qPress or , respectively, at the Select Day, Night, or Temporary Closure Service menu. —AUDIX Voice Power announces how long the selected service will be in effect. YqNq b. To confirm, press , or press to leave the current service in effect. — The Activity menu plays. 4. To change to the Temporary Closure Service, follow these steps. a. 3qPress at the Select Day, Night, or Temporary Closure Service menu. — AUDIX Voice Power announces how long the selected service will be in effect. b. To leave the current service in effect, press . Nq — The Activity menu plays. c.Otherwise, press to confirm. Yq —AUDIX Voice Power presents the Temporary Closure Service Activity menu. 1qProvide Day Service after Temporary Closure Message 2qProvide Night Service after Temporary Closure Message 3qDisconnect after Temporary Closure Message 4qGeneral Mailbox Coverage q*Rq Return to Voice Mail Activity Menu d. Select the desired option. — The Activity menu plays. 4-30
Voice Administration NOTE: Changing the service generally results in the new service remaining in effect until the next scheduled service change or until any change is made to the administered service hours. If a change is made on a holiday, the holiday is effectively canceled and is then treated as the day of the week. If Temporary Closure Service is chosen, the service will remain in effect until the next 3:00 am. Administering Workspace Menus and Announcements Recording the workspace menus and announcements is the most complicated of the administrative tasks for the Automated Attendant because it involves the use of both the computer and the telephone at the same time. The computer is used to select the menu or announcement within the workspace that is to be recorded. The telephone is used for the actual recording. Refer to Chapter 3, Entering AUDIX Voice Power Data, for information on the computer procedures. Refer to earlier parts of this chapter for information on the telephone procedures. To record the Automated Attendant menus and announcements, follow these steps for both the Day and Night Services. 1.Be sure to have completed FORM J and FORM K from the Planning Guide on hand before starting this procedure. 2.On the computer, at the AUDIX Voice Power menu, move the cursor to Automated Attendant Administration and press (Enter). — The Automated Attendant Administration menu appears. 3.At the Automated Attendant Administration menu, move the cursor to Workspace Administration and press (Enter). — The Workspace Administration menu appears. 4-31
Voice Administration Workspace Administration Edit Workspace Install Workspace Verify workspace > Copy Day or Niqht Service to workspace Screen 4-1. Workspace Administration Menu 4.If it is necessary to change the Day or Night Service menus or announcements: a.At the Workspace Administration menu, move the cursor to Copy Day or Night Service to Workspace and press (Enter). — The Copy Into Workspace menu appears prompting you for which service to copy. b. Specify the service to be copied and press (Enter) to perform the copy. — You are asked to confirm the copy. c. Type y. — The selected service is copied to the workspace. A screen appears informing you that the copy was successful. 4-32
Voice Administration d.Press any key to continue. —You return to the Workspace Administration menu. 5.At the Workspace Administration menu, move the cursor to Edit Workspace and press (Enter). — The Edit Workspace form appears. Screen 4-2. Edit Workspace Form 6.PressF8 — 7.Press — q (CHG-KEYS) to access the alternate function keys. The alternate function keys are displayed. F5q (SPCH-ADM). A window opens listing this menu and all of the announcements used on this menu. The names of menus and announcements that have not yet been recorded are preceded by an asterisk (*). 4-33
Voice Administration 8.Dial the AUDIX Voice Power system and log in. You must log in as the registered Service Administrator for the Automated Attendant. 9. qPress at any time during the Activity menu for the Service Administration menu.9 —There is no spoken prompt for the Service Administration menu. You hear only the part of the Service Administration menu that applies to the services for which you are the registered Service Administrator. qAdminister Voice Mail Prompts1 2 qAdminister Call Answer Prompts 3qAdminister Automated Attendant Prompts 4qAdminister Message Drop Prompts 5qAdminister lnformation Service Prompts 6qAdminister Subscriber Recorded Names *qRqReturn to Voice Mail Activity Menu 10. At the Service Administration menu, press . 3q —AUDIX Voice Power presents the Automated Attendant Administration menu. 1q 2q 3q 4q 5q 6q *q Administer Touch-Tone Gate Prompts Administer Automated Attendant Good-bye Message Administer Day or Night Service Main Menu Administer Temporary Closure Message Administer Workspace Menus and Announcements Administer Selection of Day, Night, or Temporary Closure Service Return to Voice Mail Activity Menu Rq 4-34
Voice Administration 11.At the Automated Attendant Administration menu, press .5q —AUDIX Voice Power presents the Workspace Menu and Announcement Administration menu. Move cursor to menu or announcement to be administered and press the Record or Listen function key. *qRqReturn to Voice Mail Activity Menu 12.At the computer, move the cursor to any of the menus or announcements listed and press (RECORD) or F2qF3q(LISTEN). — You then record or listen to the selected menu or announcement. 13. To record a menu or announcement, follow these steps: a. 1qPress to begin recording. Speak your menu or announcement, reading it from FORM J (menu) or FORM K (announcement) from the Planning Guide. 1qb. Press to stop recording. c.You may then do one of the following: *q#qn Press to approve your menu or announcement. 2q3qn Press to play back your menu or announcement. 2q1qn Press to rerecord your menu or announcement. *qDqn Press to delete your menu or announcement. 4-35
Voice Administration d. After approving your menu or announcement, you are prompted to select another menu or announcement by moving the cursor and pressing (RECORD) or F2q F3q (LISTEN). Continue recording menus and announcements until all have been recorded. Remember that an asterisk (*) appears at the beginning of any menu or announcement name that has not yet been recorded. The asterisk in front of the menu or announcement name disappears in the Speech Administration window as soon as you record the menu or announcement, but remains in the Edit Workspace form until you close the Speech Administration window F6qby pressing (CANCEL) when you are done. NOTE: You must visit all levels and record all menus and announcements. e. When you have finished recording, press to return to *qRq the Voice Mail Activity menu, or hang up. 14. At the computer, press (CANCEL) repeatedly until you reach F6 the Workspace Administration menu.q 15.At the Workspace Administration menu, move the cursor to Install Workspace and press (Enter). — The Install Workspace menu appears. 4-36