Xerox Phaser 3200MFP User Manual

							10 Troubleshooting 
Xerox Phaser 3200MFP10-23
Scanning Problems
Network Scan Problems (Phaser 3200MFP/N Only)
ConditionSuggested solutions
The scanner does not 
work.Make sure that you place the document to be scanned 
face down on the document glass, or face up in the 
Automatic Document Feeder.
There may not be enough available memory to hold the 
document you want to scan. Try the Prescan function to 
see if that works. Try lowering the scan resolution rate.
Check that the USB or parallel cable is connected 
properly.
Make sure that the USB or parallel cable is not defective. 
Switch the cable with a known good cable. If necessary, 
replace the cable.
Check that the scanner is configured correctly. Check 
scan setting  to make certain that the scanner job is 
being sent to the correct port.
The unit scans very 
slowly.Check if the machine is printing received data. If so, scan 
the document after the received data has been printed.
Graphics are scanned more slowly than text.
Communication speed slows in scan mode because of 
the large amount of memory required to analyze and 
reproduce the scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It will help to 
increase the speed. For details about how to set BIOS, 
refer to your computer User Guide.
ConditionSuggested solutions
I cannot find a 
scanned image file. You can check the scanned file’s destination in the 
Advanced page in the Network Scan program’s 
Properties screen. 
I cannot find the 
scanned image file 
after scanning.• Check if the scanned file’s application is on your 
computer.
•Check Send image immediately to the specified 
folder using an associated default application in 
the Advanced page in the Network Scan program’s 
Properties screen to open the scanned image 
immediately after scanning. 
I forgot my ID and 
PIN.Check your ID and PIN in the Server page in the 
Network Scan program’s Properties screen. 
I cannot view the 
Help file. To view the Help file, you need to have Internet Explorer 
4 service pack 2 or above. 
I cannot use the 
Xerox Network 
Scan Manager
 
Check your operating system. Supporting operating 
systems are Windows 98/Me/2000/XP(32/64bit)/
2003(32/64bit)/Vista.
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							10 Troubleshooting 
10-24Xerox Phaser 3200MFP
Fax Problems
ConditionSuggested solutions
The machine is not 
working, there is no 
display and the buttons 
are not working.Turn the power off and unplug the power cord.  Plug the 
power cord in and turn the power on. 
Ensure that there is power to the electrical outlet.
No dial tone sounds. Check that the phone line is connected properly.
Check that the phone socket in the wall is working by 
plugging in another phone.
The numbers stored in 
memory do not dial 
correctly.Make sure that the numbers are stored in memory 
correctly. Print a Phonebook list, referring to 
Address 
Book List on page 8-23
.
The document does 
not feed into the 
machine.Make sure that the document is not wrinkled and you 
are putting it in correctly. Check that the document is the 
right size, not too thick or thin. 
Make sure that the ADF (Automatic Document Feeder) 
cover is firmly closed.
Faxes are not received 
automatically.Fax mode should be selected. 
Make sure that there is paper in the tray.
Check to see if the display shows “Memory Full”.
The machine does not 
send.Make sure that the document is loaded in the ADF or on 
the document glass. 
“TX” should show up on the display. 
Check the fax machine you are sending to, to see if it 
can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality.The fax machine sending you the fax may be faulty. 
A noisy phone line can cause line errors. 
Check your machine by making a copy. 
The print cartridge may be empty. Replace the print 
cartridge, referring to 
Replacing the Print Cartridge 
on page 9-7
.
Some of the words on 
an incoming fax are 
stretched.The fax machine sending you the fax had a temporary 
document jam. 
There are lines on the 
documents you send.Check your scanning glass for marks and clean it. See 
Cleaning the Scan Unit on page 9-5.
The machine dials a 
number, but a 
connection with the 
other fax machine fails.The other fax machine may be turned off, out of paper, 
or cannot answer incoming calls. Contact the other 
machine operator to resolve the problem.
Documents are not 
stored in memory. There may not be enough memory to store the 
document. If the display shows a “Memory Full” 
message, delete from memory any documents you no 
longer need and then try again to store the document.
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-25
Common Windows Problems
NOTE: Refer to Microsoft Windows 98/Me/2000/XP(32/64bit)/2003(32/
64bit)/Vista User’s Guide that came with your PC for further information on 
Windows error messages.
Blank areas appear at 
the bottom of each 
page or on other 
pages, with a small 
strip of text at the top.You may have chosen the wrong paper settings in the 
user option setting. For details about paper settings, see 
Selecting Print Materials on page 4-2.
ConditionSuggested solutions
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all software from 
the StartUp Group, then restart Windows. Reinstall the 
printer driver.
“Error Writing to 
LPTx” message 
appears.• Ensure that the cables are connected correctly, and 
that the machine is switched on.
• If bi-directional communication is not turned on in the 
driver, it will also cause this message.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows and try 
printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear.These messages may appear during printing. Just keep 
waiting until the machine finishes printing. If the 
message appears in standby mode or after printing has 
been completed, check the connection and/or whether 
an error has occurred.
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all software from 
the StartUp Group, then restart Windows. Reinstall the 
printer driver.
ConditionSuggested solutions
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							10 Troubleshooting 
10-26Xerox Phaser 3200MFP
Common PostScript Problems (Phaser 3200MFP/N Only)
The following situations are PS language specific and may occur when several 
printer languages are being used.
NOTE: To receive a printed or screen-displayed message when PostScript 
errors occur, open the Print Options window and click the desired selection 
next to the PostScript errors section
ConditionSuggested solutions
PostScript file cannot 
be printed.The PostScript driver may 
not be installed correctly.• Install the PostScript 
driver.
• Print a configuration page 
and verify that the PS 
version is available for 
printing.
• If the problem persists, 
contact a service 
representative.
“Limit Check Error” 
message appears.The print job was too 
complex.You might need to reduce 
the complexity of the page 
or install more memory.
A PostScript error page 
prints.The print job may not be 
PostScript.Make sure that the print job 
is a PostScript job. Check 
to see whether the software 
application expected a 
setup or PostScript header 
file to be sent to the 
machine.
When print a document 
in Macintosh with 
Acrobat Reader 6.0 or 
higher, colors print 
incorrectly.The resolution setting in the 
printer driver may not be 
matched with that in 
Acrobat Reader.Make sure that the 
resolution setting in your 
printer driver matches that 
in Acrobat Reader.
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-27
Common Linux Problems
ProblemPossible Cause and Solution
The machine 
does not print.• Check if the printer driver is installed in your system. Open 
Unified Driver configurator and switch to the Printers tab in 
Printers configuration window to look at the list of available 
printers. Make sure that your machine is displayed on the 
list. If not, please, invoke Add new printer wizard to set up 
your device.
• Check if the printer has started. Open Printers configuration 
and select your machine on the printers list. Look at the 
description in the Selected printer pane. If its status contains 
“(stopped)” string, please, press the Start button. After that 
normal operation of the printer should be restored. The 
“stopped” status might be activated when some problems in 
printing occurred. For instance, this could be an attempt to 
print a document when a port is claimed by a scanning 
application.
• Check if the port is not busy. Since functional components of 
MFP (printer and scanner) share the same I/O interface 
(port), the situation of simultaneous access of different 
“consumer” applications to the same port are possible. To 
avoid possible conflicts, only one of them at a time is 
allowed to gain control over the device. The other 
“consumer” will encounter “device busy” response. You 
should open ports configuration and select the port assigned 
to your printer. In the Selected port pane you can see if the 
port is occupied by some other application. If this is the 
case, you should wait for completion of the current job or 
should press Release port button, if you are sure that the 
present owner is not functioning properly.
• Check if your application has special print option such as “-
oraw”. If “-oraw” is specified in the command line parameter 
then remove it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command line parameter in 
the command item.
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							10 Troubleshooting 
10-28Xerox Phaser 3200MFP
The machine 
does not 
appear on the 
scanners list.• Check if your machine is attached to your computer. Make 
sure that it is connected properly via the USB port and is 
turned on.
• Check if the scanner driver for your machine is installed in 
your system. Open Unified Driver configurator, switch to 
Scanners configuration, then press Drivers. Make sure that 
driver with a name corresponding to your machines name is 
listed in the window. Check if the port is not busy. Since 
functional components of MFP (printer and scanner) share 
the same I/O interface (port), the situation of simultaneous 
access of different “consumer” application to the same port 
is possible. To avoid possible conflicts, only one of them at a 
time is allowed to gain control over the device. The other 
“consumer” will encounter “device busy” response. This can 
usually happen while starting scan procedure, and 
appropriate message box appears.
• To identify the source of the problem, you should open ports 
configuration and select the port assigned to your scanner. 
ports symbol /dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 relates to LP:1 
and so on. USB ports start at /dev/mfp4, so scanner on 
USB:0 relates to /dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane you can see if the 
port is occupied by some other application. If this is the 
case, you should wait for completion of the current job or 
you should press Release port button, if you are sure that 
the present ports owner is not functioning properly.
ProblemPossible Cause and Solution
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-29
The machine 
does not scan.• Check if a document is loaded into the machine.
• Check if your machine is connected to the computer. Make 
sure if it is connected properly if an I/O error is reported 
while scanning.
• Check if the port is not busy. Since functional components of 
MFP (printer and scanner) share the same I/O interface 
(port), the situation of simultaneous access of different 
“consumer” application to the same port is possible. To 
avoid possible conflicts, only one of them at a time is 
allowed to gain control over the device. The other 
“consumer” will encounter “device busy” response. This can 
usually happen while starting scan procedure, and 
appropriate message box will be displayed.
To identify the source of the problem, you should open ports 
configuration and select the port assigned to your scanner. 
port’s symbol /dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 relates to LP:1 
and so on. USB ports start at /dev/mfp4, so scanner on 
USB:0 relates to /dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane you can see if the 
port is occupied by some other application. If this is the 
case, you should wait for completion of the current job or 
should press the Release port button, if you are sure that the 
present port’s owner is not functioning properly.
I cannot scan 
via Gimp Front-
end.• Check if Gimp Front-end has “Xsane: Device dialog.” on the 
“Acquire” menu. If not, you should install Xsane plug-in for 
Gimp on the your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or Gimp home 
page. For the detail information, refer to the Help for Linux 
distribution CD or Gimp Front-end application. 
If you wish to use other kind of scan application, refer to the 
Help for application.
I encounter 
error “Cannot 
open port 
device file” 
when printing a 
document.Please avoid changing the print job parameters (via LPR GUI, 
for example) while a print job is in progress. Known versions of 
CUPS server break the print job whenever print options are 
changed and then try to restart the job from the beginning. 
Since Unified Linux Driver locks port while printing, the abrupt 
termination of the driver keeps the port locked and therefore 
unavailable for subsequent print jobs. If this situation 
occurred, please, try to release the port. 
When printing a 
document over 
the network in 
SuSE 9.2, the 
machine does 
not print.The CUPS (Common Unix Printing System) version 
distributed with SuSE Linux 9.2 
(cups-1.1.21) has a problem with ipp 
(Internet Printing Protocol) printing. Use the socket printing 
instead of ipp or install later version of CUPS (cups-1.1.22 or 
higher).
ProblemPossible Cause and Solution
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							10 Troubleshooting 
10-30Xerox Phaser 3200MFP
Common Macintosh Problems (Phaser 3200MFP/N Only)
Problems in Printer Setup Utility
ProblemPossible Cause and Solution
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text or illustrations are 
missing.Incompatibility between the PDF file and the Acrobat products:
Printing the PDF file as an image may solve this problem. Turn 
on Print as Image from the Acrobat printing options.
Note: It will take longer to print when you print a PDF file as an 
image.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in 
Mac OS 10.3.2.Update your Mac OS to OS 10.3.3. or higher.
Some letters are not 
displayed normally 
during the Cover page 
printing.This problem is caused because Mac OS can not create the 
font during the Cover page printing. English alphabet and 
numbers are displayed normally at the Cover page.
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							11 Specifications 
Xerox Phaser 3200MFP11-1
11Specifications
This chapter includes:
• General Specifications – page 11-2
• Scanner and Copier Specifications – page 11-3
• Printer Specifications – page 11-4
• Facsimile Specifications – page 11-5
• Paper Specifications – page 11-6
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							11 Specifications 
11-2Xerox Phaser 3200MFP
General Specifications
ItemDescription
Model Phaser 3200MFP/B, Phaser 3200MFP/N
Automatic document 
feederUp to 30 sheets (20 lb, 75 g/m
2)
ADF document size  Width: 5.6 to 8.5 inches (142 to 216 mm)
Length: 5.8 to 14 inches (148 to 356 mm)
Paper input capacity Paper Tray: 250 multi-pages for plain paper (20 lb, 75 g/m
2) 
Manual Tray: 1 sheet of paper(16 to 40 lb, 60 to 165 g/m2)
Paper output capacity 100 sheets
Paper type Plain paper, Transparencies, Labels, Card stock, Envelopes
Consumables 1-piece print cartridge system
Power requirements 110 - 127 VAC, 50/60 Hz, 5.5 A
220 - 240 VAC, 50/60 Hz, 3 A
Power consumption Sleep mode: Under 12 W
Average: 400 W
Noise
a
a.Sound Pressure Level, ISO7779Standby mode: Less than 35 dBA
Warm up: Less than 49 dBA
Copying: Less than 55 dBA
Printing: Less than 53 dBA
Warm-up time Less than 20 seconds
Operating conditions Temperature: 50 
oF to 89 oF (10 oC to 32 oC)
Humidity: 20 % to 80 % RH
LCD 16 characters x 2 lines
Print Cartridge life
b
b.The number of pages may be affected by operating environment, printing interval, media type, and media 
size.2,000/3,000 pages (for starter, 1,500 pages) @ ISO 19752 5 % coverage
SET dimension 
(W x D x H)17.2 x 14.7x 15.2 in. (438 x 374 x 387 mm)
Weight
(including consumables)24.7 lb (11.2Kg)
Package weight Paper: 2.9 lb (1.3 Kg)
Plastic: 1.1 lb (0.5 Kg)
Duty cycle (Monthly) Print: Up to 10,000 pages
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