Xerox Phaser 3200MFP User Manual

							10 Troubleshooting 
Xerox Phaser 3200MFP10-13
Toner cartridge-related messages
DisplayMeaningSuggested Solutions
Install Toner A toner cartridge is not 
installed.Install a toner cartridge.
Invalid Toner The toner cartridge you 
have installed in not for 
your machine.Install a Xerox-genuine toner 
cartridge, designed for your 
machine.
NonGenuine Toner
Replace TonerThe toner cartridge 
installed is not a 
genuine cartridge.Install the genuine toner 
cartridge.
Replace Toner The toner in the 
cartridge has run out.This message appears when 
you turned off the Toner Empty 
Replace Toner message.
Install a new genuine toner 
cartridge.
You can keep printing but the 
quality cannot be guaranteed, 
and the product support is no 
longer provided.
Toner Empty
Replace TonerThe toner in the 
cartridge has run out.Install a new genuine toner 
cartridge. 
You can keep printing but the 
quality cannot be guaranteed, 
and the product support is no 
longer provided. 
You can configure not to see the 
Toner Empty Replace Toner 
message.
Toner Exhausted
Replace TonerThe lifespan of the 
toner cartridge is 
reached.Install the genuine toner 
cartridge.
Toner Low The toner cartridge is 
almost empty.Take out the toner cartridge and 
thoroughly shake it. By doing 
this, you can temporarily 
reestablish printing operations.
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							10 Troubleshooting 
10-14Xerox Phaser 3200MFP
Solving Other Problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See Clearing Paper Jams on 
page 10-4
.
Paper sticks together. Ensure that there is not too much paper in the tray. The 
tray can hold up to 250 sheets of paper, depending on 
the thickness of your paper.
Make sure that you are using the correct type of paper.  
See 
Paper Specifications on page 11-6.
Remove paper from the tray and flex or fan the paper.
Humid conditions may cause some paper to stick 
together.
Multiple sheets of 
paper do not feed.Different types of paper may be stacked in the tray. Load 
paper of only one type, size, and weight.
If multiple sheets have caused a paper jam, clear the 
paper jam. See 
Clearing Paper Jams on page 10-4.
Paper does not feed 
into the machine.Remove any obstructions inside the machine.
Paper has not been loaded correctly. Remove paper from 
the tray and reload it correctly.
There is too much paper in the tray. Remove excess 
paper from the tray.
The paper is too thick. Use only paper that meets the 
specifications required by the machine. See 
Paper 
Specifications on page 11-6
.
The paper keeps 
jamming.There is too much paper in the tray. Remove excess 
paper from the tray. If you are printing on special 
materials, use one sheet of paper at a time.
An incorrect type of paper is being used. Use only paper 
that meets the specifications required by the machine.  
See 
Paper Specifications on page 11-6.
There may be debris inside the machine. Open the front 
door and remove the debris.
Transparencies stick 
together in the paper 
exit.Use only transparencies specifically designed for laser 
printers. Remove each transparency as it exits from the 
machine.
Envelopes skew or 
fail to feed correctly.Ensure that the paper guides are against both sides of 
the envelope.
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-15
Printing Problems
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord connections. 
Check the power switch and the 
power source.
The machine is not 
selected as the default 
printer.Select 
your printer as your default 
printer in your Windows.
Check the machine for 
the following:
The front door is not 
closed.
Paper is jammed.
No paper is loaded.
The print cartridge is not 
installed.After locating the problem, clear it.
Close the door.
Clear the paper jam. See 
Clearing 
Paper Jams on page 10-4
.
Load paper. See 
Loading Paper on 
page 4-5
.
Install the print cartridge. See 
Installing the Print Cartridge on 
page 2-4
.
If a printer system error occurs, 
contact your service representative.
The connection cable 
between the computer 
and the machine is not 
connected properly.Disconnect the printer cable and 
reconnect it.
The connection cable 
between the computer 
and the machine is 
defective.If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.
The port setting is 
incorrect.Check the Windows printer setting to 
make sure that the print job is sent to 
the correct port, for example, LPT1. 
If the computer has more than one 
port, make sure that the machine is 
attached to the correct one.
The machine may be 
configured incorrectly. Check the printer properties to 
ensure that all of the print settings 
are correct. 
The printer driver may 
be incorrectly installed.Repair the printer software. For 
details,  refer to 
Printing chapter 
on page 6-1
. 
The machine is 
malfunctioning.Check the display message on the 
control panel to see if the machine is 
indicating a system error.
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							10 Troubleshooting 
10-16Xerox Phaser 3200MFP
The machine 
selects print 
materials from 
the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the 
paper source selection is found 
under the 
Paper tab within the 
printer properties. Select the correct 
paper source. For details, refer to 
Printing chapter on page 6-1.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page 
or adjust the print quality settings.
The maximum print speed of your 
machine is 20 PPM for Letter and A4 
sized paper.
If you are using 
Windows 98/Me, the 
Spooling Setting may be 
set incorrectly. From the 
Start menu, choose 
Settings and 
Printers. Right-click 
the 
your printer icon, choose 
Properties, click the 
Details tab, 
and then choose the Spool 
Settings button. Select the desired 
spool setting.
Half the page is 
blank.The page orientation 
setting may be incorrect.Change the page orientation in your 
application. For details, refer to 
Printing chapter on page 6-1.
The paper size and the 
paper size settings do 
not match.Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in the 
printer driver settings matches the 
paper selection in the software 
application settings you use.
The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable and 
reconnect. Try a print job that you 
have already printed successfully. If 
possible, attach the cable and the 
machine to another computer and 
try a print job that you know works. 
Finally, try a new printer cable.
The wrong printer driver 
was selected.Check the application’s printer 
selection menu to ensure that your 
machine is selected.
The software application 
is malfunctioning.Try printing a job from another 
application.
The operating system is 
malfunctioning.Exit Windows and reboot the 
computer. Turn the machine off and 
then back on again.
ConditionPossible causeSuggested solutions
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-17
Pages print, 
but are blank.The print cartridge is 
defective or out of toner.Redistribute the toner, if necessary. 
See 
Redistributing Print Cartridge 
Toner on page 9-6
.
If necessary, replace the print 
cartridge.
The file may have blank 
pages.Check the file to ensure that it does 
not contain blank pages.
Some parts, such as the 
controller or the board, 
may be defective.Contact a service representative.
The 
illustrations 
print 
incorrectly in 
Adobe 
Illustrator.The setting in the 
software application is 
wrong.Select Download  as Bitmap in the 
TrueType Options
 window of the 
graphic properties and print the 
document again.
The printer 
does not print 
PDF file 
correctly. Some 
parts of 
graphics, text 
or illustrations 
are missing.Incompatibility between 
the PDF file and the 
Acrobat products.Printing the PDF file as an image may 
solve this problem. Turn on 
Print as 
Image
 from the Acrobat printing 
options.
Note: It will take longer to print when 
you print a PDF file as an image.
ConditionPossible causeSuggested solutions
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							10 Troubleshooting 
10-18Xerox Phaser 3200MFP
Printing Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears on the page:
The toner supply is low. You may be able to temporarily
 extend the print cartridge life. 
Redistributing Print 
Cartridge Toner on page 9-6
 If this does not improve the 
print quality, install a new print cartridge.
The paper may not meet paper specifications; for example, 
the paper is too moist or too rough. 
Paper Specifications 
on page 11-6
.
If the entire page is light, the print resolution setting is too 
low. Adjust the print resolution. For details, see 
Printing on 
page 6-1
.
A combination of faded or smeared defects may indicate that 
the print cartridge needs cleaning. 
Cleaning the Drum on 
page 9-9
.
The surface of the LSU part inside the machine may be dirty. 
Clean the LSU (
Cleaning the Inside on page 9-3). 
Contact a service representative.
Toner specksThe paper may not meet specifications; for example, the 
paper is too moist or too rough. 
Paper Specifications on 
page 11-6
.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
The transfer roller may be dirty. Clean the inside of your 
machine. 
Cleaning the Inside on page 9-3.
The paper path may need cleaning. 
Cleaning the Drum on 
page 9-9
.
DropoutsIf faded areas, generally rounded, occur randomly on the 
page:
A single sheet of paper may be defective. Try reprinting the 
job.
The moisture content of the paper is uneven or the paper 
has moist spots on its surface. Try a different brand of paper. 
Paper Specifications on page 11-6.
The paper lot is bad. The manufacturing processes can 
cause some areas to reject toner. Try a different kind or 
brand of paper.
The print cartridge may be defective. 
Vertical repetitive 
defects on page 10-19
.
If these steps do not correct the problem, contact a service 
representative.
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-19
Vertical linesIf black vertical streaks appear on the page:
The drum inside the print cartridge has probably been 
scratched. Remove the print cartridge and install a new one. 
Replacing the Print Cartridge on page 9-7.
If white vertical streaks appear on the page:
The surface of the LSU part inside the machine may be dirty. 
Clean the LSU (
Cleaning the Inside on page 9-3). 
Contact a service representative.
Gray backgroundIf the amount of background shading becomes 
unacceptable:
Change to a lighter weight paper. 
Paper Specifications on 
page 11-6
.
Check the machine’s environment: very dry (low humidity) or 
high humidity (higher than 80% RH) conditions can increase 
the amount of background shading.
Remove the old print cartridge and install a new one. 
Replacing the Print Cartridge on page 9-7.
Toner smearClean the inside of the machine. Cleaning the Inside on 
page 9-3
.
Check the paper type and quality. 
Paper Specifications on 
page 11-6
.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
Remove the print cartridge and install a new one. 
Replacing 
the Print Cartridge on page 9-7
.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of the page at 
even intervals:
The print cartridge may be damaged. If a repetitive mark 
occurs on the page, print a cleaning sheet several times to 
clean the cartridge; 
Cleaning the Drum on page 9-9. After 
the printout, if you still have the same problems, remove the 
print cartridge and install a new one. 
Replacing the Print 
Cartridge on page 9-7
.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
The fusing assembly may be damaged. Contact a service 
representative.
If you use inferior quality paper; 
Cleaning the Drum on 
page 9-9
.
ConditionSuggested solutions
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							10 Troubleshooting 
10-20Xerox Phaser 3200MFP
Background 
scatterBackground scatter results from bits of toner randomly 
distributed on the printed page. 
The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can cause problems.
If background scatter covers the entire surface area of a 
printed page, adjust the print resolution through your 
software application or the printer properties.
Misformed 
charactersIf characters are improperly formed and producing hollow 
images, the paper stock may be too slick. Try a different 
paper. 
Paper Specifications on page 11-6.
If characters are improperly formed and producing a wavy 
effect, the scanner unit may need service. For service, 
contact a service representative.
Page skewEnsure that the paper is loaded properly.
Check the paper type and quality. 
Paper Specifications on 
page 11-6
.
Ensure that the paper or other material is loaded correctly 
and the guides are not too tight or too loose against the 
paper stack.
Curl or waveEnsure that the paper is loaded properly.
Check the paper type and quality. Both high temperature and 
humidity can cause paper curl. 
Paper Specifications on 
page 11-6
.
Turn over the stack of paper in the tray. Also try rotating the 
paper 180° in the tray.
Wrinkles or 
creasesEnsure that the paper is loaded properly.
Check the paper type and quality. 
Paper Specifications on 
page 11-6
.
Turn over the stack of paper in the tray. Also try rotating the 
paper 180° in the tray.
ConditionSuggested solutions
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							10 Troubleshooting 
Xerox Phaser 3200MFP10-21
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of the machine. 
Cleaning the Inside on page 9-3.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
Black pagesThe print cartridge may not be installed properly. Remove 
the cartridge and re-insert it.
The print cartridge may be defective and need replacing. 
Remove the print cartridge and install a new one. 
Replacing 
the Print Cartridge on page 9-7
.
The machine may require repair. Contact a service 
representative.
Loose tonerClean the inside of the machine. Cleaning the Inside on 
page 9-3
.
Check the paper type and quality. 
Paper Specifications on 
page 11-6
.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
Remove the print cartridge and install a new one. 
Replacing 
the Print Cartridge on page 9-7
If the problem persists, the machine may require repair. 
Contact a service representative.
Character VoidsCharacter voids are white areas within parts of characters 
that should be solid black:
If you are using transparencies, try another type of 
transparency. Because of the composition of transparencies, 
some character voids are normal. 
You may be printing on the wrong surface of the paper. 
Remove the paper and turn it around. 
The paper may not meet paper specifications. 
Paper 
Specifications on page 11-6
.
Horizontal 
stripesIf horizontally aligned black streaks or smears appear:
The print cartridge may be installed improperly. Remove the 
cartridge and re-insert it.
The print cartridge may be defective. Remove the print 
cartridge and install a new one. 
Replacing the Print 
Cartridge on page 9-7
.
If the problem persists, the machine may require repair. 
Contact a service representative.
CurlIf the printed paper is curled or paper does not feed into the 
machine:
Turn over the stack of paper in the tray. Also try rotating the 
paper 180° in the tray.
ConditionSuggested solutions
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							10 Troubleshooting 
10-22Xerox Phaser 3200MFP
Copying Problems
ConditionSuggested solutions
Copies are too light or 
too dark.Use the Lighten/Darken button to darken or lighten 
the background of the copies.
Smears, lines, marks, or 
spots appears on copies.If defects are on the original, press the 
Lighten/
Darken
 button to lighten the background of your 
copies.
If no defects are on the original, clean the scan unit. 
See 
Cleaning the Scan Unit on page 9-5.
Copy image is skewed. Ensure that the original is face down on the document 
glass or face up in the ADF (Automatic Document 
Feeder).
Check that the copy paper is loaded correctly.
Blank copies print out. Ensure that the original is face down on the document 
glass or face up in the ADF.
Image rubs off the copy 
easily.Replace the paper in the tray with paper from a new 
package.
In high humidity areas, do not leave paper in the 
machine for extended periods of time.
Frequent copy paper 
jams occur.Fan the stack of paper, then turn it over in the tray. 
Replace the paper in the tray with a fresh supply. 
Check/adjust the paper guides, if necessary.
Ensure that the paper is the proper paper weight. 20 lb 
(75 g/m
2) paper is recommended.
Check for copy paper or pieces of copy paper 
remaining in the machine after a paper jam has been 
cleared.
Print cartridge produces 
fewer copies than 
expected before running 
out of toner.Your originals may contain pictures, solids, or heavy 
lines. For example, your originals may be forms, 
newsletters, books, or other documents that use more 
toner. 
The machine may be turned on and off frequently. 
The document cover may be left open while copies 
are being made.
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