Vodavi Infostar Vx2 System Administrators Manual

Custom Call Routing 
8.8 EXAMPLE 1 
Let’s take the example that was described on the first two pages of this section, fill in the details and 
then program it into the system. This is the diagram from page 8.2. 
“Thank you for calling ABC Company. If you would like to place an order, press one. If you wish 
to ask a question about an order already placed, press two. If you wish to leave your name and 
address to receive a catalog, please press three. If you wish to speak with an operator, please 
press...

Custom Call Routing 
8.8.1 CREATE THE MAILBOXES 
Aside from subscriber mailboxes, the following special purpose mailboxes must be created. Use the 
Mailbox Set-up screen to create: 
o Mailbox number 2001 with a type of 201. This is the listen and reply bulletin board mailbox. 
l Mailbox number 2002 with a type of 200. This is the listen only bulletin board mailbox. 
0 Mailbox number 2011 with a type of 11. This is to route callers to the starting point for subscrib- 
er voice mail. 
0 Mailbox number 2012...

Custom Call Routing 
20. Press the F5 key to save the information, The system prompts for confirmation. Press Y to save, or N 
to return to the screen and change something. 
, 
[CCR MAILBOX SCREEN] 
CCR[OOOOOOl] MSG#[l] 
MSG MUST BE HEARD (Y/N) 
tN1 OPEN [-234531 [08:00 - 16:30] FROM/TO 
OTHER TIMES GOT0 [ld][OOO2002][-] *... V& 
111 [El [00’304011[-1 121 [El [00047011 l-1 
[31 [Ml [000~00~1 L-1 
[41 [El [00033031[-1 [51 f-1 I- I I-1 161 I-1 [- 1 L-1 
1 [7lLl[- IL1 1 [3lLl[- 1 Ll 1 [gl I-1 I- I I-1 1...

Custom Call Routing 
5. Press the 
I key. The CCR Mailbox screen appears. 
6. Select CCR Mailbox 
1 and message number 1. The F9 and FlO keys can be used to scroll through the 
CCR Mailboxes. 
7. Call the system from a nearby touch tone telephone. 
8. When the system answers, press @. 
9. Enter the system administrator’s mailbox number and access code. 
10. Press 
q for greetings and m for record. The system is ready to record the greeting for the CCR 
Mailbox and message number displayed on the monitor....

Custom Call Routing 
8.9 EXAMPLE 2 
This example shows a CCR plan using hunt groups, extension numbers, bulletin board mailboxes, and 
other CCR menus as destinations. The telephone system administrator at a large car dealership wishes 
to design a Custom Call Routing plan. He wishes to route calls for new car sales, used car sales, parts 
department, and service department. The sales force in new car sales is divided by make of car (re- 
member, this is only an example). The dealership sells three makes...

Custom Call Routing 
ment containing the company’s business hours and other general information. The voice mail function 
of the system is to be retained. Mailbox numbers 2011 and 2012 are selected for the 
q and q func- 
tions. , 
Using this information, the diagram is now changed to: 
New Car 1 
Sales 0 
t - New Cars sales menu 1 
CCR 1 Msg# 3 
Chrysler cl 1 
Ford cl 2 
GM a hunt 
group 402 
d&d 
mm hunt group 403 
cg-igj-g 
hunt group 404 
-- 
Used Car Sales hunt group - 401 
(reserved) n 
Parts 
4 cl...

Custom Call Routing 
8.92 WHY HAVE TWO MAIN MENUS DOING THE SAME THING? 
ABC Cars has two different working hour schedules: one for weekdays, and one for Saturday. Using 
the 
Open and Other’Times Goto fields on the CCR Mailbox screen this schedule shift can be pro- 
grammed into the system. The first CCR menu will be open (active) Monday to Friday 7:00 AM to 
1O:OO PM. When the first menu is not active (other times go to), a call will be routed to the next 
CCR menu. The second CCR menu will be open on...

Custom Call Routing 
8.9.6 PROGRAMMING THE CCR MAILBOX SCREEN 
MAIN GREETING/MENU 
This example requires several CCR Mailboxes to be created. First, create the main CCR menu. If the 
system is off line system, from the Main Menu press the 
Fl key, then press 4. If the system is on line 
system, press 
F8, then I.The CCR Mailbox screen appears. See Figure 8-2. If there is an existing 
CCR Mailbox, it is displayed. Press F3, and then Y to clear the screen. If there are no existing re- 
cords, the screen is...

Custom Call Routing 
If the caller presses a 4, route the call to CCR record 1 message 4. Each message is another menu. 
If the caller presses a, 5, route the call to telephone system extension 3 155. 
If the caller presses a 6, route the call to mailbox 2001 (listen only bulletin board containing travel 
directions). 
If the caller presses a 0, route the call to telephone system extension 3001 which is the system opera- 
tor. 
If the caller presses a *, route the call to the entry point for...

Custom Call Routing 
NEW CAR SALES 
Now we have to program a CCR record for New Car Sales. 
1. Enter EXC for the company. The cursor moves to 
CCR. 
2. Enter the number of the record to be programmed (in this case 1). and press the RETURN key. The 
cursor moves to Msg #. 
3. Enter the number of the message (menu/greeting) to be programmed (in this case 3). The system 
should display the message, “Information not found, press I to continue.” Press the RETURN 
key. 
4. Using the RETURN key to move around...