Vodavi Infostar Vx2 System Administrators Manual

Custom Call Routing 
8.2.2 HOW DO CALLS GET TO CCR? 
Calls can reach CCR either directly from the Run Dialogue screen when the screen is programmed 
with one of the CCR starting points as a task, or calls can be transferred (or forwarded) to specific 
mailboxes programmed with one of the CCR mailbox types (e.g., mailbox type 301). 
8.2.3 WHEN SHOULD CCR BE ACTIVE? 
The next decision to make is when should a CCR mailbox be active. Do you want your calls answered 
by CCR all the time, or just on certain...

Custom Call Routing 
OPERATOR 
The a digit on each,CCR Mailbox screen should be programmed to route the caller to an extension 
in the telephone system. This extension would normally be the system attendant, or someone who can 
help a caller. 
CALLER DIALING ERRORS 
CCR also allows you to define where a caller should be routed if they make too many mistakes dial- 
ing, or if they do not dial anything at all. The CCR Mailbox screen is used to define how many dial- 
ing errors is too many (usually 2 or 3)...

Custom Call Routing 
8.3.1 MAILBOX TYPES 
The Mailbox Type defines the function of a mailbox. A number of mailbox types have been added to 
the system since software release 1.3.3. The following is a complete list of box types in the system: 
Type 1 
Type 2 
Type 3 
Type 4 
Type 5 
Type 10 
Type 11 
Type 12 
Type 13 
Type 14 
Type 15 
Type 200 
Type 201 
Type 202 
Type 300 is a regular subscriber mailbox. 
is a subscriber mailbox, however, after the mailbox greeting is played, there are no 
system...

Custom Call Routing 
Type 301 
Type 302 
Type 303 
Type 304 
Type 305 
Type 306 
Type 307 
Type 308 
Type 309 
Type 310 
Type 311 
Type 312 
Type 313 
Type 314 
Type 400 
Type 401 
Type 402 
Type 403 
Type 404 
Type 405 calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 1 
Message 1. This is equivalent to “T 
CCRBX 0001” on the Run Dialogue screen. 
calls fo mailboxes with this type are routed to the CCR beginning with CCR Mailbox 2 
Message 1. This is equivalent to “T...

Custom Call Routing 
8.4 CCR MAILBOX SCREEN 
Once the CCR plan has been designed, the CCR Mailbox screen is used to enter the plan into system 
programming. Each CCR Mailbox can have 7 messages associated with it. 
Each message is a CCR 
menu. When a call is routed to a CCR mailbox from either the Run Dialogue screen, or from a mail- 
box with a CCR mailbox type (300-314), it is routed to the 
first message/menu of a CCR Mailbox. 
Each CCR Mailbox screen is divided into the following main areas: 
CMP...

Custom Call Routing 
[CCR MAILBOX SCREEN] 
CMP 1-l CCR[ -1 Kx# t-II 
MSG KUST BE HEARD (Y/N) [N] OPEN [ 
-1 L:- - : ] FROM/TO 
OTHER TIMES GOT0 [-I[ -1 L-1 
GET INPUT 
[II [-I I -1 [-I 121 i-1 I- II-I [31[-I[ -1 L-1 
t41[-1[- 1 I-1 [511-l I- I L-1 [el L-1 I -1 L-1 
[71[-I[ -1 L-1 [81 i-1 [ -1 i-1 IQ1 L-1 1 -1 L-1 
[*I L-1 [ -1 L-1 LOI L-1 [ -1 i-1 [#I [-I[ -1 I-1 
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED 
[Y] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED 
ERRORS 
MAX WRONG KEY ERRORS...[-] MAX TIME OUT...

Custom Call Routing 
MAX TIME OUT ERRORS 
Enter the number of times a caller can cause a time out (by not pressing a 
key within 5 seconds of the end of the menu greeting) before being routed 
, 
to the 
Max time out destination. 
MAX TIME OUT Enter the destination to route a caller who causes a Max time out error. 
The same destination choices are available as for the Get Input area. See 
the Get Input description for valid entries. 
NOTE: If there is no destination programmed for MAX ERRORS or MAX TIME...

Custom Call Routing 
8.4.2 MODIFYING A CUSTOM CALL RECORD 
From the Main Menu press the Fl key, then press 4. The CCR Mailbox screen appears. See Figure 
8-2. If there is an existing CCR Mailbox, it is displayed. The cursor should be in the Cmp field. If 
this is not the record to be modified, press F3, and then Y 
to clear the screen. 
NOTE: The F9 and FIO keys can be used to scroll back and forth through the records 
instead of entering the company, CCR mailbox, etc. to find a record. 
1. Enter EXC for...

Custom Call Routing 
8.5 RECORDING A MENU/GREETING 
The greeting for each menu is recorded using both the system administrator’s mailbox and the CCR 
Mailbox screen. To record a greeting: 
NOTE: The system must be on line before recording the greetings for the CCR menus. 
If you have been programming the system off line, perform the first 3 steps. If the system is already 
on line begin with step 4. 
1. From 
the Main Menu press the F3 key, then press 1. The Run Dialogue screen appears. 
2. Press the FS...

Custom Call Routing 
8.6.1 RUN DIALOGUE SCREEN 
To program the Run Dialogue with the starting point of your CCR plan: 
1. Take the system off line (press F4, F7, and then 
ESCAPE). The system prompts “START SHUT- 
DOWN PROCESS (Y/N)?” 
2. Press the Y key. The system displays 
the Run Dialogue screen. 
3. Using the 
RETURN key to move the cursor, enter the desired starting point for CCR. The Fl key may 
be used to clear a field. 
Enter 
T CCRBX 0001 to route calls to CCR Mailbox 1 message 1. 
Enter 
T...