Vodavi Infostar Vx2 System Administrators Manual

Auto Attendant 
1. If the screen is blank, enter the 3-character run code for your application (this is usually EXC) . The 
system prompts for confirmation. Press Y. The present programming is displayed. 
2. Move the cursor to the larger of the two fields for the port to be made an auto attendant port. 
3. Press the 
Fl key to clear the field. 
o If the port is to be used for “dial extension number”, enter AUTO 
1 0001. If the port is to be 
used for “dial extension number or spell subscriber’s name”,...

Auto Attendant 
The system administrator may want the option of recording several different greetings for each time of 
the day to provide callers with information and instructions. The greeting list is composed of five se- 
lections: . 
Greeting 1 
Greeting 2 
Greeting 3 
Greeting 4 
Override Greeting 
The first four greetings can be programmed to play on any day of the week, and between certain 
hours. The fifth greeting is designed to override the programming of the first four greetings and is de-...

Auto Attendant 
7.5.2 RECORDING SYSTEM GREETINGS 
Should you wish to customize the system greetings to meet your organization’s individual needs, you 
can record your owh system sign-on using a system administrator mailbox as follows: 
0 
1 Greetings + 2 Record -) I 
cl n Greeting 1 --) Record the 
# t System replays 
greeting, then press 0 
greeting 
cl 
2 Greeting 2 
q 3 Greeting 3 
cl 4 Greeting 4 
0 5 Override 
Greeting 
NOTE: Outside callers who have never encountered an auto attendant before should...

Auto Attendant 
7.6 PROGRAM A MAILBOX FOR AUTOMATED ATTENDANT 
A group of mailbox types are available to use a mailbox as a starting point for automated attendant. 
A mailbox can be used as a starting point if a call is forwarded from the telephone system directly to 
a mailbox, or if the mailbox is a destination from a Custom Call Routing plan. 
The mailbox type defines the function of a mailbox. Create a mailbox with the desired mailbox type 
using the Mailbox Set-up screen. The following box types can...

Auto Attendant 
7.8 TEST THE APPLICATION 
Before allowing external callers and employees to use this application, make sure each step of the 
application is tested: 
Call the system, and make certain the appropriate greeting is played. Enter an extension and see that 
the system transfers the call to the appropriate phone. When the phone rings, pick up the phone and 
ensure that the call is transferred. 
If you encounter problems, contact your local support representative. 
7.9 TRAIN SUBSCRIBERS AND...

Auto Attendant 
AUTOMATED ATTENDANT 
T AUTO1 0001 
4 
Caller dials: 
extension 
number - 
or 
l or 
n O- 
I or 
dials 
nothing 
I I 
dialed less than Call is transferred to extension using 
the transfer sequence found on the 
PBX Parameters screen followed by 
the number entered by the caller. 
{ Yes 
1 
r t 
. 
Call is transferred to the 
extension programmed as 
Operator on the Company 
Parameters screen. 
Yes 
/ 
7.8 
INFOSTARIEY2 
System Administrator’s Manual 
revised 7191  

Auto Attendant 
AUTOMATED ATTENDANT 
T AUTOS 0001 
tl 1 
I 
or 
cl # 
I or 
* 
cl 
I or dialed less than 
length of extension Call is transferred to extension using 
the transfer sequence found on the 
PBX Parameters screen followed by 
+Yes , 
Caller is prompted to 
. spell the name of the 
person being called. 
Caller enters voice 
mail task as a 
+I subscriber. 
I 
Caller enters voice 
- mail task as a 
non-subscriber. 
A 
~- 1 the number entered by the caller. 
No Call is transferred to the...

Auto Attendant 
or 4 
Zaller di 
1 
mailbox 
number 
cl 1 
1 or 
cl # 
i or 
* 
n 
I or 
n 0 
I or 
dials 
nothinc 
I 
AUTOMATED ATTENDANT 
T AUTOM 0001 
als: 
dialed less than 
1 No 
I 1 
Caller is informed 
maibox does not 
exist and is 
transferred to the 
operator. 1 
Call is transferred to the 
extension programmed as 
Operator on the Company 
Parameters screen. 
Yes 
y 
7.10 INFOSTARIKX2 
System Administrator’s Manual 
revised 7/91  

Section 8 - Custom Call Routing 
8.1 INTRODUCTION 
Voice messaging and automated attendant are basic functions of the INFOSTAR/VX2. The real power 
of the system is provided by Custom Call Routing or CCR. Using CCR, the VX2 system can answer a 
call, play a greeting (providing a list of destinations), and then wait for the caller to press a digit. The 
caller uses the dial pad of a DTMF telephone to select a destination. Based on the digit the caller 
presses, CCR then routes the call to the appropriate...

Custom Call Routing 
The following steps are used to create a CCR plan: 
l Design the routing plan and menus (greetings) 
@ Program the plan into the system 
l Record greetings for each menu 
l Program the system to use the CCR plan 
o Test the routing plan. 
8.2 DESIGNING THE ROUTING PLAN 
The first decision you need to make is where you wish to route callers. Once you know where calls 
are to go, you can design a plan which permits a caller to reach the destination in the shortest, yet 
most logical,...