Vodavi Infostar Vx2 System Administrators Manual

Custom Call Routing 
PARTS DEPARTMENT 
And finally the Parts department: 
, 
1. Enter EXC for the company. The cursor moves to CCR. 
2. Enter the number of the record to be programmed (in this case it is 1) , and press the RETURN key. 
The cursor moves to Msg #. 
3. Enter the number of the message (menu/greeting) to be programmed (in this case it is 4). The system 
should display the message, “Information not found, press 4 to continue.” Press the RETURN 
key. 
4. Using the RETURN key to move around the...

Custom Call Routing 
8.9.7 RECORD GREETINGS FOR THE BULLETIN BOARD MAILBOXES 
Mailbox 2001 is the bulletin board mailbox used to give customers directions to reach ABC Cars. 
Mailbox 2002 is the bulletin board mailbox to be used as the after hours greeting. 
NOTE: The system must be on line to record the greetings. 
To record bulletin board greetings for a mailbox, call the mailbox as a subscriber, enter the mailbox’s 
access code, select Personal Options, and follow the prompts to record an appropriate...

Custom Call Routing 
13. Display CCR 0000001 Msg# 3 on the screen. Record a greeting similar to the following, then pressm. 
“New Car Sales: For information on Chrysler cars, press one. For Ford cars, press two. 
For GM cars, press three.” 
14. Display CCR 0000001 Msg# 4 on the screen. Record a greeting similar to the following, then press a. 
“Parts Department. For information on the price of a part or availability, press one. To 
check on an order previously, placed press two.” 
At this point the...

Custom Call Routing 
8.10 EXAMPLE 3 - CCR AS AN AUTO ATTENDANT 
Custom Call Routing can also perform the same tasks as the automated attendant feature by using special 
mailbox types. Let’s take Example 2 and modify it such that if the caller knows the extension number of the 
person they want to reach, they can dial it as soon as the VX2 system answers the call. 
In Example 2, digit 3 was reserved on the main menu. This was because 3 is the leading digit in the 
telephone system extension numbers. There...

Custom Call Routing 
8.10.3 CHANGE THE CCR MENU/GREETINGS 
The weekday and Saturday greeting must be recorded with instructions including dialing an extension 
number. The greetirig for each menu is recorded using both the system administrator’s mailbox and 
the CCR Mailbox programming screen of the record/message number. 
If you have been programming the system off line, perform the first 3 steps. If the system is already 
on line begin with step 4. 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10. 
11. 
12 From...

Custom Call Routing 
CCRMAILBOX[ 1 [ 
, RECORD 
MESSAGE # 
OPEN [ 1 r: - : 1 
- 
DAYS OF FROM TO 
THE WEEK 
DESTINATION 
MUST HEZAR ENTIRE GREETING u (Y or N) WRONG KEY ERRORS u 
TIME OUT ERRORS U 
When caller 
dials: Route call to: Description - Where the call is routed & why 
cl 
1 
uL---lu 
C,M,D,E 
0 5 
UUU 
cl 6 
LlL--Ju 
pi-J (Ll-IU ( 
C - Go to next CCR box 
M - Go to mailbox 
GREETING/MESSAGE: 
D - Transfer to extension screened 
E - Transfer to extension not screened 
8.28 INFOSTARIVX2 
System...

Section 9 - Outdial 
. 
9.1 INTRODUCTION 
The system uses the optional outdial feature to call subscribers and notify them that a new message 
has been received in their mailbox. Subscribers can control how they want this feature to work. 
A 
subscriber specifies: 
0 The telephone number where they can be reached. This number may be a telephone system (or 
Centrex) extension, a local or long distance telephone number, or the telephone number and 
dialing sequence of a pager. 
NOTE: If the telephone...

Outdial 
9.3 SYSTEM ADMINISTRATIQN 
As system administrator, you program each mailbox to allow outdialing using the Mailbox Set-up 
screen. You can also setup and/or review the outdial schedule for a subscriber via the monitor and 
keyboard using the 
Mailbox Bin Number screen and Outdial Schedule screen. You should record the 
company name which is used as part of the outdial greeting. This is accomplished using the system 
administrator’s mailbox. 
9.3.1 RECORDING THE COMPANY NAME FOR OUTDIAL GREETING...

Outdial 
9.4.1 BBX FUNCTIONS SCREEN - OUTDIAL 
The PBX Functions screen is used to integrate the message waiting indication (MWI) and outdial fea- 
. 
tures. There are several screens are already defined for certain telephone systems. These systems are 
listed in Section 2.3 Auto Integration. If you are connecting the VX2 system to a telephone system 
not listed, this screen should be created (using the same 3-character PBX code as used for MWI) for 
use with outdial. 
The PBX Functions screen is used to...

Outdial 
2. Enter OCL. The system prompts for confirmation. Press Y. The present PBX Functions programming 
is displayed. 
, 
3. Press the down arrow key until the cursor reaches Use Port. 
4. Enter the port number(s) which are to be used for outdial. 
Press the RETURN key after each entry. If 
no ports are entered, the system uses all ports for outdial. 
5. Press the 
FS key to save the screen. The system prompts for confirmation. Press Y if all information is 
correct. Press N to cancel the request to...