Toshiba Strata Dk Electronic Telephone User Guide
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May 1999 Telecommunication Systems Division Digital Business Telephone Systems Electronic Telephone User Guide (includes LCD and Direct Station Selection Console)
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. DKA-UG-EKTEL-VC 4016150 Version C.2, May 1999 Version C.1, December 1998 Version C, April 1998 Version B, October 1997 Version A, September 1996 © Copyright 1999 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata and Stratagy are registered trademarks of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.
Strata DK Electronic Telephone 5/99i Contents Introduction Organization ............................................................................................................. viii Conventions ............................................................................................................... ix Related Documents ...................................................................................................... x Chapter 1 – The Grand Tour Buttons ......................................................................................................................... 3 Fixed Buttons ........................................................................................................... 3 Flexible Buttons ....................................................................................................... 5 LCD ............................................................................................................................. 8 LCD Buttons ............................................................................................................. 8 LED Indicators ........................................................................................................... 10 On-hook/Off-hook ..................................................................................................... 11 Volume Controls ........................................................................................................ 11 Features ......................................................................................................................12 Before You Begin ...................................................................................................... 12 Automatic Line Selection ....................................................................................... 12 Ringing Line Preference ......................................................................................... 13 Signaling ................................................................................................................. 13 Quick Reference ........................................................................................................ 13 Making an Internal Call .......................................................................................... 13 Making an Outside Call .......................................................................................... 14
Contents Chapter 1 - The Grand Tour iiStrata DK Electronic Telephone 5/99 Making an Outside Call to an ISDN Trunk ............................................................ 15 On-Hook Dialing .................................................................................................... 15 Answering Calls ..................................................................................................... 15 Incoming Call Notification ..................................................................................... 16 Calling a Forwarded [DN] ...................................................................................... 16 Receiving a Forwarded Call ................................................................................... 16 Account Code Calls ................................................................................................... 17 Forced Account Codes (Verified/Non-Verified) .................................................... 17 Voluntary Account Codes (Verified/Non-Verified) ............................................... 17 Alarm Reset ............................................................................................................... 19 Alert Signaling ........................................................................................................... 19 Attendant Console Calling ......................................................................................... 19 Automatic Busy Redial (ABR) .................................................................................. 20 All Call Voice Page ................................................................................................... 21 Automatic Callback (ACB) ....................................................................................... 22 Automatic Hold ......................................................................................................... 23 Background Music (BGM) ........................................................................................ 23 Call Forwarding ......................................................................................................... 24 Access Codes .......................................................................................................... 24 LCD Telephones ..................................................................................................... 24 Call Forward–All Calls .......................................................................................... 25 Call Forward–Busy ................................................................................................. 25 Call Forward–No Answer ...................................................................................... 26 Call Forward–Busy/No Answer ............................................................................. 27 Call Forward–Fixed ................................................................................................ 29 Call Forward–External ........................................................................................... 29 Call Forward Remote Destination Change ............................................................. 31 Call Park Orbits ......................................................................................................... 32 Call Park and Page ..................................................................................................... 34 Call Pickup ................................................................................................................. 35 Group Pickup ............................................................................................................. 36 Call Transfer with Camp-on ...................................................................................... 37 Call Waiting ............................................................................................................... 38 Conference Calls ........................................................................................................ 39 Date/Time/Day Adjustment ....................................................................................... 39 Direct Inward System Access (DISA) ....................................................................... 40
Contents Chapter 1 - The Grand Tour Strata DK Electronic Telephone 5/99iii Direct Station Selection (DSS) .................................................................................. 41 Do Not Disturb (DND) .............................................................................................. 42 Door Lock .................................................................................................................. 43 Door Phones ............................................................................................................... 43 DTMF Tone Dialing with * and # ............................................................................. 45 Emergency Ringdown/Hotline Service ..................................................................... 45 Group Listening ......................................................................................................... 46 Handsfree Answerback .............................................................................................. 46 Handsfree Monitoring ................................................................................................ 47 ISDN Outgoing Calling ............................................................................................. 47 Making an Outgoing Call with a Subaddress to an ISDN Trunk ........................... 48 Message Waiting ....................................................................................................... 48 Microphone Cut-Off .................................................................................................. 51 Off-hook Call Announce (OCA) ............................................................................... 52 Voice First Signaling .............................................................................................. 52 Tone Signaling ....................................................................................................... 53 SP-OCA .................................................................................................................. 53 Override Calls ............................................................................................................ 53 Busy Station Override ............................................................................................ 54 Do Not Disturb Override ........................................................................................ 55 Executive Override ................................................................................................. 55 Privacy Override Override ..................................................................................... 56 Toll Restriction Override ........................................................................................ 56 Page Announcements ................................................................................................. 56 All Call Page .......................................................................................................... 57 Privacy On-Line ......................................................................................................... 57 Privacy Release .......................................................................................................... 58 Release and Answer ................................................................................................... 58 Saved Number Redial ................................................................................................ 59 Speakerphone ............................................................................................................. 59 Speed Dial .................................................................................................................. 60 Speed Dial–Advanced Features .............................................................................. 62 Speed Dial Pause .................................................................................................... 66 Speed Dial Number Linking ................................................................................... 66 Chain Dialing Speed Dial Numbers ....................................................................... 69
Contents Chapter 2 - LCD Operation ivStrata DK Electronic Telephone 5/99 Timed Reminders ....................................................................................................... 69 Tone/Pulse Dialing .................................................................................................... 71 Two (Tandem) CO Line Connection ......................................................................... 71 Voice Mail Integration ............................................................................................... 75 Chapter 2 – LCD Operation Control Buttons .......................................................................................................... 79 Busy Lamp Field (BLF) Display ............................................................................... 81 Caller ID/ANI/DNIS Information Mode ................................................................... 82 DNIS ....................................................................................................................... 82 ANI/Caller ID ......................................................................................................... 82 Call Park Orbit List Display ...................................................................................... 83 Retrieve and Auto Dial Lost Calls ............................................................................. 84 Messages .................................................................................................................... 86 Message Notification .............................................................................................. 91 Group Notification Station Messaging ................................................................... 92 Silent Messaging (Busy Station) ............................................................................ 94 Memos ....................................................................................................................... 95 Speed Dial Memos ................................................................................................. 95 Timed Reminders ................................................................................................... 97 Name/Number Display .............................................................................................. 97 Chapter 3 – DSS Console [DSS] Buttons .......................................................................................................... 102 Features .................................................................................................................... 103 Calling a Station ................................................................................................... 103 Transferring a Call ................................................................................................ 103 Answering a (CO Line) ........................................................................................ 104 Speed Dial ............................................................................................................ 105 Paging ................................................................................................................... 105 Call Forward Override .......................................................................................... 105 Night Transfer ...................................................................................................... 105
Contents Chapter 3 - DSS Console Strata DK Electronic Telephone 5/99v Appendix A – Access Codes CO Line Access Codes ............................................................................................ 107 Feature Access Codes .............................................................................................. 108 Paging Access Codes ............................................................................................... 108 Speed Dial Access Codes ........................................................................................ 110 Appendix B – Centrex Application Flexible Directory Numbering ................................................................................. 111 Centrex Feature Buttons .......................................................................................... 111 Ringing Repeat ........................................................................................................ 112 Delayed Ringing ...................................................................................................... 112 Appendix C – Button Labels Flexible Buttons ....................................................................................................... 113 Index ............................................................................................................................ 119
Contents Chapter 3 - DSS Console viStrata DK Electronic Telephone 5/99
Strata DK Electronic Telephone 5/99vii Introduction This guide describes how to use electronic telephones for Strata DK systems. Models covered in this user guide include electronic telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console are included. The Strata DK systems which support this equipment are: ©DK14 ©DK16e/16 ©DK40i/40 ©DK424/DK280 (Release 3.0 or higher) NoteThis user guide incorporates the information in the Strata DK Liquid Crystal Display Electronic Telephone User Guide . This guide is discontinued.
Introduction Organization viiiStrata DK Electronic Telephone 5/99 Organization ©Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ©Chapter 2 – Features describes the available electronic telephone features in alphabetical order. Detailed instructions on using each feature are covered. ©Chapter 3 – LCD Operation includes an explanation of the Control button operations. Features which are available only on the LCD electronic telephone are presented alphabetically and include detailed LCD displays. ©Chapter 4 – DSS Consoles describes the DSS Console features and buttons. ©Appendix A – Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes. ©Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. ©Appendix C – Button Labels lists the feature button designations of the electronic telephone models.