Sharp MX M283N User Manual

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TROUBLESHOOTING
Contents
FACSIMILE
PROBLEMS RELATED TO TRANSMISSION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
 The transmitted fax prints out blank at the receiving side.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 The transmitted fax is reduced by the receiving fax machine.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 Transmission does not begin at the specified time.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO RECEPTION
 Printing does not take place after reception.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 Manual reception / polling reception are not possible.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 The received image is faint.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 The machine does not begin fax reception.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
PROBLEMS RELATED TO TELEPHONE
 Dialling is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
 You cannot talk to the other party.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
PROBLEMS RELATED TO AUDIBLE SIGNALS
 The volume is too low.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
 No sound is heard.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
 A one-touch individual key or group key cannot be stored.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-28
 A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .8-28
 If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO TRANSMISSION
 
ProblemPoint to checkSolution
Transmission does 
not take place.Is the telephone line connected 
securely?Check the telephone line socket, the wall socket, and 
any extension adapters to make sure that all 
connections are secure.
☞SIDE AND BACK (page 1-7)
Is the correct dial mode set for your 
line?Ask your administrator to verify that Dial Mode Setting 
is set correctly for the line you are using.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Dial Mode Setting
Is a busy signal received? If a busy signal is received, the transmission is 
temporarily cancelled and then automatically 
re-attempted after a brief interval. (Factory default 
setting: 2 attempts, 3 min. intervals)
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
Did a communication error occur? If an error occurs that prevents transmission, the 
transmission is temporarily cancelled and then 
automatically re-attempted after a brief interval.  
(Factory default setting: 3 min. intervals)
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
The machine supports error correction mode (ECM) and 
is configured to automatically resend any part of a fax 
that is distorted due to noise on the line.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
ECM
Does a message appear indicating that 
the memory is full?If the memory becomes full, the transmission will be 
cancelled. Divide the originals into sets and fax each set 
separately, or use direct transmission.
Does a message appear notifying you 
that the original size was not detected?Place the original again. If the original size is still not 
detected correctly, specify the original size manually.
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Transmission does 
not take place.Does the job status screen (completed 
jobs) or a transaction report indicate that 
the transmission was not successful?Perform the transmission again.
If the transmission is still not successful after recalling is 
performed as set in Recall in Case of Line Busy or 
Recall in Case of Communication Error, the 
transmission failure will be indicated in the job status 
screen and the transaction report.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
Did you place a long size original on the 
document  glass when it is scanned?A long size original cannot be scanned from the 
document glass. Place originals in the document feeder 
tray of the automatic document feeder.
Did you place an original that is folded? If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.
Are the sub-address and passcode 
correct?
(When using F-code communication)Check with the operator of the other machine to make 
sure that the sub-address and passcode are correct.
Have functions been disabled by the 
administrator?When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
The transmitted fax 
prints out blank at the 
receiving side.Is the original placed face up or face 
down correctly?When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up. Place the 
original correctly and send the fax again.
If the receiving machine is using thermal 
paper, was the thermal paper loaded 
with the wrong side out?Check with the operator of the other machine.
The transmitted fax is 
reduced by the 
receiving fax machine.Has image rotation been enabled? When Rotation Sending Setting is not enabled (the 
image is not rotated), an original placed in the vertical 
orientation may be reduced by the receiving machine. 
Enable Rotation Sending Settings before 
transmission.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Rotation Sending Setting > 
If Mixed Size Originals in the special modes is enabled 
and an original with a different width is sent, rotate 
transmission will be disabled.
ProblemPoint to checkSolution
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PROBLEMS RELATED TO RECEPTION
Transmission does 
not begin at the 
specified time.Is the machines clock set to the correct 
time?Set the clock to the correct time.
➞System Settings > Default Settings > Clock > 
Clock Adjust
Is  a  transmission in progress? If another transmission is in progress when the specified 
time arrives, the timer operation will begin after that 
transmission is finished.
ProblemPoint to checkSolution
Printing does not take 
place after reception.Does a message appear in the display 
instructing you to add toner or paper? 
(Printing is not possible when this 
screen appears.)Restore printing capability as instructed by the 
message.
Does a password entry screen appear? Hold Setting for Received Data Print is enabled. Enter 
the correct password with the numeric keys.
If you do not know the password, check with your 
administrator.
Has cut-off printing been disabled in the 
system settings (administrator)?If Print Actual Size Cut off Disabled is enabled in Print 
Style Setting in the system settings (administrator) and 
a fax is received that is larger than any paper that is 
loaded, the fax will be received to memory without being 
printed. (However, when a fax longer than 
A3 (11 x 17) size is received, it will be printed using 
multiple sheets of paper.)
Load the same size of paper as the received fax.
Is forwarding (Inbound Routing function) 
selected in the Web page for a received 
fax?When the Inbound Routing function is enabled in the 
Web pages, received faxes are automatically forwarded 
to a specified address. If Print at Error is selected 
when Inbound Routing is enabled, received faxes will 
only be printed when an error occurs. If you need to 
print a received fax, ask your administrator.
Manual reception / 
polling reception are 
not possible.Is little free memory remaining? Free memory by printing faxes received by confidential 
reception and other received data that is protected by a 
password, and by deleting data stored in memory 
boxes.
The received image is 
faint.Is the original that was faxed also faint? Ask the other party to send the fax again using a 
suitable (darker) exposure setting.
ProblemPoint to checkSolution
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PROBLEMS RELATED TO TELEPHONE
PROBLEMS RELATED TO AUDIBLE SIGNALS
The machine does not 
begin fax reception.Has the reception mode been set to 
Manual Reception in the system 
settings?When the reception mode is set to Manual Reception, 
the machine will not receive faxes automatically. To 
have the machine receive faxes automatically, set the 
reception mode to Auto Reception.
➞System Settings > Fax Data Receive/Forward > 
Fax Settings > Receive Setting
Is little free memory remaining? Free memory by printing faxes received by confidential 
reception and other received data that is protected by a 
password, and by deleting data stored in memory 
boxes.
ProblemPoint to checkSolution
Dialling is not 
possible.Is the extension phone connected? Check the telephone line socket, the extension phone 
socket, the wall socket, and any extension adapters to 
make sure that all connections are secure.
You cannot talk to the 
other party.Did you dial using the speaker? When you dial using the speaker, you will be able to 
hear the voice of the other party, but he or she will not 
hear your voice. Use the extension phone. (When the 
extension phone is not installed, you cannot talk to the 
other party.)
ProblemPoint to checkSolution
The volume is too low.
 Speaker
 Ringer Volume
 Line Monitor
 Fax Receive 
Complete Signal
 Fax Send Complete 
Signal
 Fax Communication 
Error SignalHas the volume been set to a low level 
in the system settings (administrator)?Ask your administrator to set the volumes in Speaker 
Settings to a higher level.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Speaker Settings
No sound is heard.
 Ringer Volume
 Line Monitor
 Fax Receive 
Complete Signal
 Fax Send Complete 
Signal
 Fax Communication 
Error SignalHas the ringer volume been turned off in 
the system settings (administrator)?Ask your administrator to set the volumes in Speaker 
Settings to other than No Sound.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Speaker Settings
ProblemPoint to checkSolution
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PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
ProblemPoint to checkSolution
A one-touch individual 
key or group key 
cannot be stored.Has the maximum number of keys been 
stored?Delete one-touch keys and group keys that are not 
being used.
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
A one-touch individual 
key or group key 
cannot be edited or 
deleted.If the key is an individual key, is the key 
included in a group?Remove the key from the group and then edit or delete 
the key. (If the key is included in multiple groups, it must 
be removed from all groups.)
➞
System Settings > Address Control > Address Book
If multiple group keys have been stored, print the Group 
List in Sending Address List in the system settings. 
The list will show where the key is stored.
➞System Settings > List Print (User) > Sending 
Address List > Group List
Is the key being used in a reserved 
transmission or a transmission in 
progress?Wait until the transmission is finished or cancel the 
transmission and then edit or delete the key.
Is the key included in a program key? Remove the key from the program and then edit or 
delete the key. (If the key is included in multiple 
programs, it must be removed from all programs.)
➞System Settings > Address Control > Program
If multiple program keys have been stored, print the 
Program List in Sending Address List in the system 
settings. The list will show where individual and group 
keys are stored.
➞System Settings > List Print (User) > Sending 
Address List > Program List
Is the key that you wish to edit or delete 
stored as a relay destination of an 
F-code relay broadcast transmission?An individual or group one-touch key that is stored as a 
relay destination cannot be edited or deleted. Remove 
the key from the relay destinations of the F-code relay 
broadcast transmission and then edit or delete the key.
➞System Settings > Address Control > F-Code 
Memory Box
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
Has your administrator enabled a 
function that prevents editing/deleting?If your administrator has enabled settings such as 
Inbound Routing Settings (in the Web pages), 
editing/deleting will not be possible. Check with your 
administrator.
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PROBLEMS RELATED TO SCANNING / INTERNET FAX 
OPERATION
SCANNING / INTERNET FAX
PROBLEMS RELATED TO SCANNING / INTERNET FAX OPERATION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-29
 An address cannot be specified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 Mode cannot be selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 The received image file cannot be opened.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 A destination is pre-selected.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
PROBLEMS RELATED TO SCAN RESULTS
 The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 The quality of the scanned image is poor.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 The scanned image is blank.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 The scanned image is black and white.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . .8-33
 The image is too light or too dark. (When using PC Scan.)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-33
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
 A one-touch individual key or group key cannot be stored.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-34
 A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .8-34
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Transmission does 
not take place.Did you select the correct destination? 
Is the correct information (e-mail 
address or FTP server information) 
stored for that destination?Make sure that the correct destination information is 
stored for the destination and that the destination is 
correctly selected. If delivery by e-mail (Scan to E-mail) 
is unsuccessful, an error message such as Undelivered 
Message may be sent to the designated administrators 
e-mail address. This information may help you 
determine the cause of the problem.
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Transmission does 
not take place.Does the image file exceed the e-mail 
attachment limit set in the system 
settings (administrator)?If your administrator has set a limit on the size of 
transmitted files, a file that exceeds the limit cannot be 
transmitted. Check with your administrator.
Did the image file exceed the file 
attachment size limit of your mail 
server?
(When Scan to E-mail is used.)Reduce the size of the file attachment (reduce the 
number of pages scanned). The size of the file can also 
be reduced by scanning using a lower resolution setting. 
Ask your mail server administrator what the file size limit 
is for one e-mail transmission.
Has the folder on the destination 
computer been set as a shared folder so 
that files can be sent to it?
(When using Scan to Network Folder.)If the destination folder is not configured as a shared 
folder, select share in the folder properties. If the folder 
was moved or otherwise changed, the share setting 
may have been cancelled.
Is IPsec Settings enabled on the 
machine?
(When using Scan to Network Folder.)When IPsec Settings is enabled in the system settings 
(administrator), scanning to a shared folder may not be 
possible in some computer environments.
For information about IPsec settings, consult your 
adminstrator.
➞System Settings (Administrator) > Security Settings 
> IPsec Settings
Did you place a long size original on the 
document glass when it is scanned?A long size original cannot be scanned from the 
document glass. Place originals in the document feeder 
tray of the automatic document feeder.
Did you place an original that is folded? If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.
An address cannot be 
specified.Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Mode cannot be 
selected.
The received image 
file cannot be opened.Does the viewer program used by the 
recipient support the format of the 
received image data?The recipient may be able to open the file if you change 
the file type and compression mode selected at the time 
of transmission. Use a software program that is capable 
of opening the selected file type and compression mode.
Does a message appear prompting you 
to enter your password?The received file is an encrypted PDF file. Ask the 
sender for the password, or have the image sent again 
in a non-encrypted format.
ProblemPoint to checkSolution
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Transmission takes a 
long time.Is the resolution setting appropriate at 
the time of scanning?To select resolution and data compression settings that 
are suited to the purpose of transmission and create 
image data that is balanced in terms of resolution and 
file size, pay attention to the following points:
Resolution settings
The default resolution setting is [200X200dpi] in 
scanner and USB memory mode, and [200X100dpi] in 
Internet fax mode. If the original does not contain a 
halftone image such as a photo or illustration, 
scanning at the default resolution will create a 
practical and useful image. A higher resolution setting 
or the Half Tone setting (in Internet fax mode) 
should only be selected if the original contains a photo 
and you wish to give priority to the quality of the photo 
image. Exercise caution in this case as a larger file 
will be created than when the default setting is used.
A destination is 
pre-selected.Is Default Address Setting enabled in 
the system settings (administrator)?If you wish to send to a destination other than the 
default destination, touch the [Cancel] key.
If you are the administrator and wish to change or 
disable the default destination, change the settings as 
appropriate in Default Address Setting.
➞System Settings (Administrator) > Image Send 
Settings > Scan Settings > Default Address 
Setting
Cannot write to USB 
memory.
(When using USB 
Memory Scan.)Is the connected USB device 
recognized correctly?Use USB-Device Check in the system settings to 
check whether or not the device can be recognized.
➞System Settings > USB-Device Check
If it is not recognized, connect it once again.
ProblemPoint to checkSolution
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PROBLEMS RELATED TO SCAN RESULTS
ProblemPoint to checkSolution
The scanned image is 
clipped.Is the original scan size setting smaller 
than the actual original size?Set the scan size to the actual original size.
If you have intentionally set a smaller size than the 
actual original size, note carefully the placement 
position of the selected scan size when placing the 
original. For example, when scanning an 
A4 (8-1/2 x 11) original using a B5 (5-1/2 x 8-1/2) 
setting on the document glass, align the original using 
the document glass scale at the left edge to fit the area 
you wish to scan into the B5 (5-1/2 x 8-1/2) scanning 
area.
☞1. BEFORE USING THE MACHINE PLACING 
THE ORIGINAL ON THE DOCUMENT GLASS 
(page 1-40)
The quality of the 
scanned image is 
poor.Is the original printed matter such as a 
book or magazine?When the original is printed matter, vertical patterns 
(moiré) may occur. Touch the [Exposure] key in the base 
screen to open the exposure setting screen. The [Moiré 
Reduction] checkbox appears in this screen. This 
checkbox can be selected   to reduce the moiré 
effect. (only in scan mode and USB memory scan mode) 
It may also be possible to reduce the moiré effect by 
changing the resolution setting or shifting the original (or 
changing its angle) slightly on the document glass.
When scanning a colour or greyscale 
original, is the colour mode set to 
Mono2?Setting the colour mode to Mono2 replaces the colours 
in the original with either black or white. This is suitable 
for text-only documents. To scan a document that 
includes illustrations or other images, set the colour 
mode to [Greyscale] or [Full Colour].
Is a destination included that has 
[TIFF-S] selected for the format?When a broadcast transmission is performed that 
includes both scan mode destinations and Internet fax 
destinations that have [TIFF-S] selected for the format, 
the resolution will remain fixed at [200X200dpi] even if a 
different resolution setting is selected. If you wish to 
send an image scanned at high resolution to scan mode 
destinations, send the image in a separate 
transmission.
The scanned image is 
blank.Is the original placed face up or face 
down correctly?When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up.
The scanned image is 
upside down or on its 
side.Are Internet fax addresses included in 
the transmission?When both scan mode and Internet fax destinations are 
included in a broadcast transmission, the original 
transmission orientation of Internet fax takes 
precedence, and thus the file may not appear in the 
correct orientation when viewed on a computer. In this 
event, send the image to the scan mode destinations in 
a separate transmission.
The scanned image is 
black and white.Are Internet fax or fax destinations 
included?If Internet fax or fax destinations are included, scanning 
will only take place in black and white.
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