Sharp MX M283N User Manual

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Contents Saddle stitch unit
Before starting this procedure, remove all output from the output tray of the saddle stitch finisher. Do not replace 
removed output in the output tray.
1
Open the side cover.
2
Remove the staple cartridge from the 
staple unit.
3
Lock the staple unit.
Push the staple unit up until you hear a click.
4
Press (A) down and pull up knob (B).
5
Remove the jammed staples.
Take care that a bent staple does not hurt you.
(A)
(B)
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6
Push down knob (B).
7
Load new staple cartridges.
Remove the cover from each staple cartridge and then install 
the cartridge.
8
Close the side cover.
Make a test print or copy using the saddle stitch function to verify that stapling takes place correctly.
(B)
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Contents
PROBLEMS RELATED TO COPYING OPERATION
COPYING
PROBLEMS RELATED TO COPYING OPERATION
 Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 Image rotation does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 Two-sided copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
 The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
PROBLEMS RELATED TO COPY RESULTS
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-17
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-17
 Copies come out blank.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-17
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Copying does not take 
place.Have functions been disabled by the 
administrator?When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Image rotation does 
not take place.Did you select the paper size or copy 
ratio manually?Copy using automatic paper selection and automatic 
ratio selection.
Are you copying using settings that do 
not allow rotate copying?Rotate copying can generally be combined with other 
special modes, however, some combinations are not 
possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Is Rotation Copy Setting disabled in 
the system settings (administrator)?Check with your administrator.
If you are the administrator, enable Rotation Copy 
Setting.
➞System Settings (Administrator) > Copy Function 
Settings > Other Settings > Rotation Copy 
Setting > 
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Two-sided copying 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided copying?Check Tray Settings in the system settings. If the 
[Disable Duplex] checkbox is selected  , two-sided 
copying using that tray will not be possible. Change the 
paper type setting to a type that can be used for 
two-sided printing.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided copying, see SPECIFICATIONS in the 
Safety Guide.
Are you copying using settings that do 
not allow two-sided copying?Two-sided copying can generally be combined with 
other special modes, however, some combinations are 
not possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
The paper size of a 
tray cannot be set.Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
ProblemPoint to checkSolution
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PROBLEMS RELATED TO COPY RESULTS
ProblemPoint to checkSolution
The image is too light 
or too dark.Is the image too light or too dark? Select an appropriate exposure mode for the original 
being copied and adjust the exposure level manually.
Has an appropriate exposure mode for 
the original type been selected?Select one of the following modes depending on the 
original type.
Text
Use this mode for regular text documents.
Text/Prtd.Photo
This mode provides the best balance for copying an 
original which contains both text and printed 
photographs, such as a magazine or catalogue.
Text/Photo
This mode provides the best balance for copying an 
original which contains both text and photographs, 
such as a text document with a photo pasted on.
Printed Photo
This mode is best for copying printed photographs, 
such as photos in a magazine or catalogue.
Photo
Use this mode to copy photos.
Map
This mode is best for copying the light colour shading 
and fine text found on most maps.
The [Sharpness] special mode can be used to either 
sharpen the outline of the image or soften the image.
Part of the image is 
cut off.Has an appropriate ratio been selected 
for the original size and paper size?Select an appropriate ratio setting.
Are you using an inch (AB) size 
original?When copying an inch (AB) size original, specify the 
original size manually.
Copies come out 
blank.Is the original placed face up or face 
down correctly?When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up.
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PROBLEMS RELATED TO PRINTING OPERATION
PRINTING
PROBLEMS RELATED TO PRINTING OPERATION
 Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-18
 Two-sided printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 Direct printing of a file in a shared folder on a computer is not possible. . . . . . . . . . . . . . . . . . . . . . .8-20
 A tray, finisher, or other peripheral device installed on the machine cannot be used.  . . . . . . . . . . . .8-20
PROBLEMS RELATED TO PRINT RESULTS
 The image is grainy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
 Text and lines are faint and difficult to see.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
 The image is upside down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-22
 Many nonsense characters are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-22
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Printing does not take 
place.Is your computer connected correctly to 
the machine?Make sure that the cable is connected securely to the 
LAN connector or the USB connector on your computer 
and the machine.
If you are on a network, check the connections at the 
hub as well.
☞1. BEFORE USING THE MACHINE SIDE AND 
BACK
 (page 1-7)
Is the machine connected to the same 
network (LAN, etc.) as your computer?The machine must be connected to the same network 
as your computer. 
If you do not know which network the machine is 
connected to, ask the network administrator.
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Contents
Printing does not take 
place.Is the IP address selected correctly?
(Windows)If the machine does not have a permanent IP address 
(the machine receives an IP address from a DHCP 
server), printing will not be possible if the IP address 
changes. Print the All Custom Setting List in the 
system settings and check the IP address of the 
machine. If the IP address has changed, change the 
port setting in the printer driver. 
➞System Settings > List Print (User) > All Custom 
Setting List
☞Software Setup Guide
If the IP address changes frequently, it is recommended 
that a permanent IP address be assigned to the machine.
➞System Settings (Administrator) > Network Settings
Are you using a printer port created 
using Standard TCP/IP Port?
(Windows 2000/XP/Server 2003/Vista/
Server 2008)When a port created with Standard TCP/IP Port in 
Windows is used and the [SNMP Status Enabled] 
checkbox is  , it may not be possible to print correctly. 
Change the [SNMP Status Enabled] checkbox to  .
☞Software Setup Guide
Is Connect via set to [Ethernet] for 
AppleTalk?
(Mac OS 9.0-9.2.2)
Open [AppleTalk] from the [Control Panels] and make 
sure that [Ethernet] is selected in the Connect via 
menu. Printing is not possible if [Ethernet] is not selected.
Is your computer in an unstable state? Printing is sometimes not possible when you run 
multiple applications at once or there is insufficient 
memory or hard drive space. Restart your computer.
Is the machine specified correctly in the 
software application that you are using 
for printing?Make sure that the printer driver of the machine is 
selected in the Print window of the application.
If the printer driver does not appear in the list of 
available printer drivers, it may not be installed correctly. 
Remove the printer driver and then install it once again.
☞Software Setup Guide
Are the network connection devices 
operating normally?Make sure that the routers and other network 
connection devices are operating correctly. If a device is 
not powered on or is in an error state, see the manual of 
the device to correct the problem.
Is the I/O timeout setting too short?
If the I/O timeout setting is too short, errors may occur 
while writing to the printer. Ask the administrator of the 
machine to configure an appropriate time in I/O Timeout.
➞System Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
ProblemPoint to checkSolution
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Printing does not take 
place.Was  a  Notice Page  printed? A Notice Page will be printed to indicate the cause of the 
problem if a print job cannot be performed as specified 
and the cause is not shown in the display. Read the 
printed page and take appropriate action.
For example, a notice page will be printed in the 
following situations.
 The print job is too large to fit in memory.
 A function that has been prohibited by the 
administrator is specified.
By factory default, Notice Pages are not printed.
Have functions been disabled by the 
administrator?When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Two-sided printing 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided printing?Check Tray Settings in the system settings.
 If the [Disable Duplex] checkbox is selected  , 
two-sided printing using that tray will not be possible. 
Change the paper type setting to a type that can be 
used for two-sided printing.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided printing, see SPECIFICATIONS in the 
Safety Guide.
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Direct printing of a file 
in a shared folder on a 
computer is not 
possible.Is IPsec Settings enabled on the 
machine?When IPsec Settings is enabled in the system settings 
(administrator), direct printing of a file in a shared folder 
may not be possible in some computer environments.
For information about IPsec settings, consult your 
adminstrator.
➞System Settings (Administrator) > Security Settings 
> IPsec Settings
A tray, finisher, or 
other peripheral 
device installed on the 
machine cannot be 
used.Have the peripheral devices that are 
installed on the machine been 
configured in the printer driver?Open the printer properties and click the [Auto 
Configuration] button on the [Configuration] tab. 
(Windows)
If auto configuration cannot be executed, see the 
Software Setup Guide.
ProblemPoint to checkSolution
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PROBLEMS RELATED TO PRINT RESULTS
ProblemPoint to checkSolution
The image is grainy.Are the printer driver settings 
appropriate for the print job?When selecting print settings, you can set the print 
mode to [Normal] or [Fine]. When you need a very clear 
image, select [Fine]. (This function is not available when 
using the PCL5e printer driver.)
Windows:
The resolution setting is selected in the [Advanced] 
tab of the printer driver properties window.
Macintosh:
This is done in the [Advanced] menu of the [Printer 
Features] menu of the print screen.
The image is too light 
or too dark.Does the image (particularly a photo) 
need correction?
(Windows)Brightness and contrast can be corrected by performing 
[Image Adjustment] on the [Advanced] tab of the printer 
driver. These settings can be used for simple 
corrections when you do not have image editing 
software installed on your computer.
Text and lines are faint 
and difficult to see.Was colour data printed?
(Windows)When colour text and lines are printed, they may 
become faint and difficult to see. To have colour text or 
lines (areas) that are faint converted to black, select 
[Text To Black] or [Vector To Black] on the [Advanced] 
tab of the printer driver. (Raster data such as bitmap 
images cannot be adjusted.)
Part of the image is 
cut off.Does the paper size specified by the job 
match the size of paper loaded in the 
tray?Make sure that the paper size setting matches the size 
of paper loaded in the tray.
The paper size setting is selected as follows:
Windows:
On the [Paper] tab of the printer driver.
If [Fit to Paper Size] is selected, check the loaded 
paper and the paper size setting.
Macintosh:
In the [Page Setup] menu.
Is the print orientation setting (portrait or 
landscape) correct?Set the print orientation to match the image.
The print orientation is selected as follows:
Windows: On the [Main] tab of the printer driver.
Macintosh: In the [Page Setup] menu.
Are the margins set correctly in the 
layout settings of the application?If the edge of the image extends outside the printable 
area of the machine, the edge will be cut off. Select an 
appropriate paper size and margins in the layout 
settings of the application.
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The image is upside 
down.Are you using a type of paper (tab 
paper, punch paper, etc.) that can only 
be loaded in a fixed orientation?When the image size and paper size are the same but 
the orientations are different, the orientation of the 
image is automatically rotated to match the paper. 
However, when the paper can only be loaded in a fixed 
orientation, this may result in the image being printed 
upside down. In this event, rotate the image 180 
degrees before printing.
The 180 degree rotation setting is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Macintosh:
On the [Page Setup] menu. (Landscape orientation only.)
(In Mac OS 9.0 to 9.2.2, in the [PostScript Options] menu 
of the [Page Setup] menu.)
Is the correct binding position selected 
for two-sided printing?When two-sided printing is performed, every other page 
is printed upside down when tablet binding is selected 
for the binding position. Be sure to set the appropriate 
binding position.
The binding position is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Macintosh:
In the [Layout] menu of the print window. (In Mac OS 
9.0 to 9.2.2, in [Output/Document Style].)
Many nonsense 
characters are printed.Is your computer or the machine in an 
unstable state?If little free space remains in the memory or hard drive of 
your computer, or many jobs have been spooled on the 
machine and it has little free memory remaining, printed 
text may turn into nonsense characters. In this situation, 
cancel printing, restart your computer and the machine, 
and try printing again.
To cancel printing
Windows:
Double-click the printer icon that appears at the lower 
right of the task bar and click Cancel All Documents 
(or Purge Print Documents) in the [Printer] menu.
Macintosh:
Double-click the name of the machine in the printer 
list, select the job that you wish to delete, and delete 
it. (In Mac OS 9.0 to 9.2.2, double-click the printer 
icon on the desktop, select the print job that you wish 
to delete, and delete it.)
At the machine:
Press the [JOB STATUS] key on the operation panel, 
touch the [Print Job] tab to change the screen, touch 
the key of the print job that you wish to delete, and 
touch the [Stop/Delete] key. A message appears to 
confirm the cancellation. Touch the [Yes] key.
If nonsense characters are still printed after restarting, 
ask your administrator to lengthen the timeout setting of 
I/O Timeout in the system settings (administrator).
➞System Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
If nonsense characters are still printed after taking the above 
measures, remove and then reinstall the printer driver.
ProblemPoint to checkSolution
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