Samsung Idcs 500 General Description Manual

Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone com-
pany features such as CID blocking (*67) or call waiting disable (*70) without inter-
ference to toll restriction or LCR. The Special Code table allows use of these cus-
tom calling features on a per call...

available agent. First and second announcements reassure the caller until an agent
becomes free. Programmable automatic logout removes a station from the group
if a call is placed to an unattended station, thus preventing unanswered calls. A
wrap-up timer prevents calls to a station for a programmable period of time to
allow the agent to finish up work associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
UCD GROUPS
The UCD group option allows callers in queue at a UCD...

VOICE MAIL – INBAND INTEGRATION
The iDCS 500 system uses DTMF tones (inband signaling) to communicate with
any compatible voice mail system. Stations can call forward to a voice mail sys-
tem. When answered, the system will send DTMF tones routing the caller directly to
the called station user’s mailbox. Keyset users can press one button to retrieve
messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box...

WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is re-
stricted. The users may either use the WCOS feature code or the authorization code
feature. Both methods change the class of service to correspond with the station
passcode or authorization code that is dialed. After the call is completed, the sta-
tion returns to its programmed class of service.
4.30 

STATION FEATURES
ADD-ON MODULE
APPOINTMENT REMINDER
AUTOMATIC HOLD
AUTOMATIC PRIVACY
BACKGROUND MUSIC
BUSY STATION CALLBACK
BUSY STATION INDICATIONS (BLF)
CALL FORWARDING
CALL LOGS
CALL PICKUP
DIRECT STATION SELECTION (DSS)
DO NOT DISTURB (OVERRIDE)
DO NOT DISTURB (PROGRAMMABLE)
DOOR LOCK RELEASE
EXCLUSIVE HOLD
GROUP LISTENING
HEADSET OPERATION
HEARING AID COMPATIBLE
LINE QUEUING WITH CALLBACK
LINE SKIPPING
LOUD RINGING INTERFACE
MANUAL SIGNALLING (L Version)
MESSAGE WAITING LIGHT/INDICATION
MUTE...

32 BUTTON AOM
The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The
32 programmable buttons with red buttons can be used for feature keys, DSS/BLF
keys or one touch speed dial buttons. Because this AOM has a microphone and a
speaker it can be used to provide executive off hook voice announce or as a stand
alone unit whenever a handset and dial pad are not required.
64 BUTTON MODULE
The 64-button module adds to the capability of any keyset. Up to four 64-button
modules can be...

BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immedi-
ately (Forward All), when busy (Forward Busy) or if not answered in a program-
mable number of seconds (Forward No Answer). These forward destinations can
all be...

DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension
numbers. Users press these keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and
the appropriate class of service to override the DND setting at a called keyset. This
will allow a user to go into DND while waiting for an important call and have that
call transferred to them via a screened...

LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed system-
wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the...

OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling sta-
tion must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls. The L version of software has an user programmable option that will
allow the OHVA to be heard through the speaker rather than in the...