Samsung Idcs 500 General Description Manual

average time in
queue is 03:51
The average time on hold (waiting to be
answered) is three minutes and 51 seconds.
005 calls in
queue now
There are five calls currently waiting to be
answered by the UCD group.
201: answered
065 calls today
The agent at station 201 has answered 65
calls today.
124 calls
received today
The UCD group has received 124 calls
today.There are six members in the group. Four
the members are currently logged in.
202: Sondra
STATUS: OUT
longest wait
time is 02:24
The longest call on...

SMDR REPORT FOR [STA Miami   ] Mar/21/1999 13:49
===============================================================================
T EXT  AUTH TRK  MM/DD STT.TIME DURATION FG DIALED DIGIT     ACCOUNT CODE
===============================================================================
1 3951      725  03/21 13:51:17 00:00:08 IA
1 3951      725  03/21 13:51:25 00:00:14 IT
1 217       744  03/21 13:51:29 00:00:14 IA
1 235       725  03/21 13:51:39 00:00:06 T
1 219       726  03/21 13:51:25 $  10.75 O...

Caller ID
Number
1–15 DigitsCaller ID
Nam
e
1–15 Characters
SMD
R REPORT FOR [STA Miami      ] Mar/21/99 13:49
==================================================================================================================
T EXT  AUTH TRK  MM/DD STT.TIME DURATION FG DIALED DIGIT       ACCOUNT CODE  CID/ANI NUMBER     CID/ANI NAME
==================================================================================================================
1 3951      725  03/21 13:51:17 00:00:08 IA
1 3951      725...

4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER  AGENT  NAME...

4.7 UCD CALL STATISTICS
CALLS IN QUEUE NOW
How many calls are currently in queue.
This statistic is a real time statistic and so will not print on a report.
ABANDONED CALLS
This shows the number of callers that reached the UCD group, but hung up before
being answered. A high number probably means that there are not enough agents
available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent
answers the call, this does not...

If this number is less than the total calls received by all the agents it is possible that
calls were transferred from one agent to another.
If this number is more than the total calls received by all the agents it is possible
that calls were unanswered by an agent and went to final destination or callers
hung up while in queue.
This statistic includes:
a) Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c) Calls that are sent to the UCD group but callers...

4.8 UCD AGENT STATISTICS
LOGGED IN
The number of stations programmed in the UCD group and the number of stations
that are currently logged in.
This statistic is a real time statistic and so will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can
be In Group, Out of group or in DND.
This statistic is a real time statistic and so will not print on a report.
CALLS ANSWERED
The total number of calls answered by the agent. This does not include ring...

PART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is oper-
ated in a commercial environment. This equipment generates, uses and can radiate ra-
dio frequency energy. If not installed and operated in accordance with the instruction
manual, it...

The iDCS 500 may be configured as a key system or a hybrid system. Depending on the
method of operation, the appropriate FCC number must be given to the telephone com-
pany. Certain features such as pooled access by button or dial access, LCR, off premise
extensions and tie lines may require the hybrid registration. Check with the local tele-
phone company providing the service if you are in doubt. It is the customer’s responsibil-
ity to comply with local telephone company tariffs.
TELEPHONE CONNECTION...