Samsung Idcs 500 General Description Manual

PROGRAMMED STATION MESSAGES
Any station may select one of 20 or 30 messages to be displayed at a calling
party’s keyset (20 for iDCS 500-M version software and 30 for iDCS 500-L version
software). Ten messages are factory-programmed but may be reprogrammed. On
iDCS 500-L version software  two can be individually customized, i.e., RETURN
ON: MAR/22 and RETURN AT 3:30p the remaining messages can be customized
by the system administrator (16 characters maximum).
NOTE: The calling party must have a display...

REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the re-
mote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected,...

TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal
status indicator light is positioned on the top right corner of the keyset above the
display. The terminal status indicator is a tri-colored (red, green, and amber) light
that provides greater visibility of your keysets status than the individual key LEDs.
The terminal status indicator provides the following indications:
– Busy/Off Hook Steady  Red
– Intercom Ring Flashing  Red
– Outside Call Ring...

DISPLAY FEATURES
ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING
CALL DURATION TIMER IDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER
CALLER ID INFORMATION OUTSIDE LINE IDENTIFICATION
CALLING PARTY NAME OVERRIDE IDENTIFICATION
CALLING PARTY NUMBER PROGRAMMED MESSAGE DISPLAY
CONFERENCE INFORMATION SOFT KEYS
DATE AND TIME DISPLAYSTOPWATCH TIMER
DIALED BY NAME TEXT MESSAGING (L Version)
DIALED NUMBER
UCD SUPERVISOR...

NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number...

passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
or ANI number and the date and time the call came in. The system must be using
LCR to dial numbers from the abandon call list. The abandoned call list will store
up to 50 unanswered calls on iDCS 500-M version software and 100 unanswered
calls on iDCS 500-L version software.
CALLING PARTY NAME
For intercom calls, display keysets show the calling...

IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the...

ming (MMC 318) will receive the TMSG soft key in the display and can use this
feature.
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view infor-
mation about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many...

SAMPLE DISPLAYS
Display model keysets have a large, easy-to-read, 32 character liquid crystal display.
Helpful call processing information is provided so everyday call handling is quick and
easy. Here are just some of the displays you may see.
Idle display shows extension, name, day, date
and time.This station is camped-on to extension 203 and is
waiting for 203 to answer.
This station in the sales department is receiving
a group call from Mr. Smith.This display tells you this is a new incoming call to...

SAMPLE CALLER ID DISPLAYS
SAMSUNG TELECOM
CALL FOR:500
This display shows an incoming call from
Samsung Telecom ringing at group 500.
13054264100
702:RINGING
This display shows an incoming call from 1-
305-426-4100 on Line 702 ringing directly at
your station.
SAMSUNG TELECOM
CLEAR  NND DIAL


This display shows an entry in a station
review list showing the three initial options.
The arrow indicates other options available
to you by pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND  DROP
This display...