Samsung Idcs 500 General Description Manual

INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If Caller ID information is available for an incoming call, you
will know to whom this station user is speaking. On outgoing calls, you can see
who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.
ABANDON CALL LIST
The system has a system-wide abandon call list that stores Caller ID information
for calls that rang but were not...

key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive call if present. The timer is pro-
grammable on a per-station basis to allow for differences in individual work habits.
BUSY/NO ANSWER
This feature...

feature is the same as the normal forward busy where when the forwarded station
is busy a calling station will be forwarded to the forward destination.
CALL FORWARD NO RESPONSE (CFNR) (LE VERSION)
This is a different feature from the normal call forward no answer and is only used
when the forward destination is in a different node of the network. The operation of
the feature is the same as the normal forward no answer where when the forwarded
station does not answer after a programmed amount of time a...

then dialing the extension. There is a system option to allow a DSS key to perform
a pickup function rather than a transfer function when pressed.
GROUPS
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available on iDCS 500-M version software and
99 for iDCS 500-L version software. A station cannot be in more than one pickup
group. To use this feature, station...

CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or
chain together as many speed dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded call that subsequently
forwards to voicemail will target the original stations mailbox or the second sta-
tions mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of ser-
vice can be customized in memory to allow or deny access to...

COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 500
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 500.
SMART CENTRE
Smart Centre is an ACD type reporting package that connects to the iDCS 500 CTI
link and can provide group status...

DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This informa-
tion can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change
dates for up to 10 years. At 2:00 am on these dates the system will automatically
adjust the system clock to match daylight savings time. If no...

DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and re-
ceive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision. On an L Version System the requirement to...

DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not answered
within a programmable time, the system releases the door phone and stops the
ringing. Stations may call the door phone directly and monitor the surrounding
areas. Door phones follow the system ring mode plan.
E & M TIE LINES (T1/COPPER)
Your office...

EXTERNAL MUSIC INTERFACES
The iDCS 500 MISC card provides two inputs for connecting to customer provided
external music sources. Each cabinet of the iDCS 500 can support one MISC card
for a total of three cards or six sources in a maximum sized system. These sources
can be used to provide background music, or any of the varied Music On Hold
(MOH) uses.
EXTERNAL PAGE INTERFACES
The iDCS 500 main control card (MCP) with a MISC module installed provides one
external page output and three zone control...