Samsung Idcs 500 General Description Manual

							INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If Caller ID information is available for an incoming call, you
will know to whom this station user is speaking. On outgoing calls, you can see
who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.
ABANDON CALL LIST
The system has a system-wide abandon call list that stores Caller ID information
for calls that rang but were not answered. The list is accessed using the
administrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system
must be using LCR to dial numbers from the abandon call list. The abandoned call
list will store up to 50 unanswered calls on iDCS 500-M version software and 100
unanswered calls on iDCS 500-L version software.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name
and Caller ID number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION
The system provides a translation table for 350 entries on iDCS 500-M version
software and 1500 entries on iDCS 500-L version software. When the Caller ID num-
ber is received, the table is searched. When a match is found, the system will dis-
play the corresponding name.
Caller ID SEND
The CID Send feature works in conjunction with the DID numbers assigned to a PRI
trunk. When an outgoing call is made over the PRI the system can be programmed
to send as caller id the did number associated with that station.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
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							key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive call if present. The timer is pro-
grammable on a per-station basis to allow for differences in individual work habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. Intercom calls may also be programmed to forward to
an external number via a central office trunk. These calls will forward only after the
programmable external call forward delay timer expires. This timer is program-
mable on a per station basis.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer desti-
nation for each extension. It can only be programmed by the system technician or
system administrator. When any station does not have FWD/NO-ANSWER set, the
call will ring this preset destination if one is programmed.
CALL FORWARD BUSY (CFB) (LE VERSION)
This is a different feature from the normal call forward busy and is only used when
the forward destination is in a different node of the network. The operation of the
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							feature is the same as the normal forward busy where when the forwarded station
is busy a calling station will be forwarded to the forward destination.
CALL FORWARD NO RESPONSE (CFNR) (LE VERSION)
This is a different feature from the normal call forward no answer and is only used
when the forward destination is in a different node of the network. The operation of
the feature is the same as the normal forward no answer where when the forwarded
station does not answer after a programmed amount of time a calling station will
be forwarded to the forward destination.
CALL FORWARD UNCONDITIONAL (CFU)(LE VERSION)
This is a different feature from the normal call forward all and is only used when the
forward destination is in a different node of the network. The operation of the fea-
ture is the same as the normal forward all where all calls to the forwarded station
will be forwarded to the forward destination.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold. Exclusive
hold for trunk calls can be denied in class of service.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station. NOTE: Intercom calls cannot be remote held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
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							then dialing the extension. There is a system option to allow a DSS key to perform
a pickup function rather than a transfer function when pressed.
GROUPS
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available on iDCS 500-M version software and
99 for iDCS 500-L version software. A station cannot be in more than one pickup
group. To use this feature, station users either dial the access code or press the
assigned feature button followed by the pickup group number.
ESTABLISHED (iDCS 500-L version software only)
This feature enables a keyset user to pick-up an establish call in progress at a
single line extension connected to a modem on a PC. An EP key with this extension
number must be programmed on the keyset. Established call pickup is useful with
PC dialing programs that outdial from a large list of telephone numbers. Let the
computer dial for you, then press the EP key to speak with the called party.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
Optionally any station can be programmed to automatically camp-on to a busy
station instead of having to press the camp-on button or dial a camp-on code.
CALLER EMERGENCY SERVICE ID (CESID)
This is a service where the telephone system sends a number, usually a call back
number, to the Public Service Answering point (PSAP) when a station user dials
911. This number is associated in the PSAP with a location indicating exactly where
the call originated. This allows the emergency services to respond directly to the
correct building or floor of a building rather than to have to make inquiries as to the
location of the emergency. This service is sometimes referred to as Enhanced 911
or E-911. This service is provided in two forms in the iDCS 500, either via a dedi-
cated 4 port Centralized Automatic Message Accounting (CAMA) trunk card called
the E911 card or via an ISDN PRI circuit configured for both way DID connected to
the TEPRI card.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these ser-
vices.
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							CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or
chain together as many speed dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded call that subsequently
forwards to voicemail will target the original stations mailbox or the second sta-
tions mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of ser-
vice can be customized in memory to allow or deny access to features and to de-
fine a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
The MISC daughter board provides relays that may be programmed to control a
customer-provided common bell or common audible device. These contacts must
be programmed as members of a station group and may provide steady or inter-
rupted closure.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each. If a SCM
daughter board is installed, then the system allows a total of 24 simultaneous con-
ferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
SPLIT (iDCS 500-L version software only)
A keyset user can “split” a conference into separate outside calls, then speak with
each caller privately. Then the individual calls can be conferenced again in any
combination.
NOTE: This feature requires individual trunk buttons and auto-hold must be en-
abled.
4.11 
						

							COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 500
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 500.
SMART CENTRE
Smart Centre is an ACD type reporting package that connects to the iDCS 500 CTI
link and can provide group status information to a reader board as well as provid-
ing a wide variety of printed reports showing current and historical data.
SMART OPERATOR
Smart Operator is a software application that connects to the iDCS 500 CTI link and
provides a PC based attendant console adjunct. This application works in con-
junction with the operators keyset to give improved visibility of station status within
the system and to make directory searching easier. The Smart Operator applica-
tion is included with every L version system.
TAPI 2.1
TAPI 2.1 is the method of integrating the iDCS 500 system to a computer. TAPI 2.1 is
a LAN based solution allowing computers to communicate directly to the telephone
system over the network system. This establishes a logical connection rather than
a physical connection between telephone and computer. It eliminates the cost and
administrative overhead of connecting every PC to a desktop phone. It empha-
sizes third-party call control. (Example: calls can be tracked as they are transferred,
making it more suited to large office applications). TAPI 2.1 can emulate first-party
type call control for the iDCS 500 system, rather than from the telephone as TAPI 2.0
does. For example, to make a call the iDCS 500, rather than the telephone would
dial the phone number, and the call would be then connected to the telephone.
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the iDCS 500 without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be pro-
grammed so that they will not receive any system-generated tones that would dis-
rupt data transmissions. In addition, these devices receive DCS C.O. ringing pat-
tern instead of intercom ring pattern. Devices connected to an SLI card receive a
disconnect signal upon termination.
4.12 
						

							DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This informa-
tion can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change
dates for up to 10 years. At 2:00 am on these dates the system will automatically
adjust the system clock to match daylight savings time. If no dates are programmed
the clock will not change.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming E&M trunk the iDCS 500 can route
calls based on the numbers received. (See DID)
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The term Direct Inward Dialing refers to types of digit steered inbound call han-
dling. These are DID, Both Way DID,  Dialed Number Identification service (DNIS)
and Direct Dial In (DDI). The iDCS 500 supports the types described below.
DID is an inbound only service where multiple telephone numbers are assigned,
usually in blocks of twenty, to a single circuit or small group of circuits. These cir-
cuits can be single pair analog circuits that will terminate on a DID card. The iDCS
500 DID card supports up to four circuits. In addition the DID circuit can be a chan-
nel on a digital T1 service terminating on an iDCS 500 TEPRI card.
Both way DID is a service that combines DID service with normal outbound local
telephone service. This service is provided over E&M tie line circuits. These E&M
tie line circuits can terminate on either the iDCS E&M card or on a channel of a
digital T1 circuit on an iDCS TEPRI card.
Dialed Number Identification service (DNIS) is a feature of 800 or 900 type num-
bers that allows the number dialed by the caller to be identified in the telephone
system by means of a sequence of DTMF digits (usually four). This service termi-
nates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS
E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card.
Direct Dial In (DDI). This is the name given to the above three services when they
are provided over an ISDN PRI circuit.
The L version of the iDCS 500 has an option to select which MOH source is played
to callers to a specific DID number.
4.13 
						

							DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and re-
ceive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision. On an L Version System the requirement to put in a DISA
security code can be disabled if desired.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maxi-
mum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maxi-
mum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the
Dial by Name feature (Station Features).
DISA SECURITY
Telephone fraud and long distance theft are a serious concern. The iDCS 500 pro-
vides a strong DISA security system. If an incorrect DISA passcode is entered re-
peatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to
access DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
In addition any trunk or station can be programmed to ring a keyset with a pre-
defined ring tone (1–8) or a single line port with a predefined cadence (1–5) selec-
tion. This provides for easy identification of special lines or extensions that ring
your phone.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a
contact closure. This can be used to operate a customer-provided electric door
lock release mechanism. The contact closure timer is programmable from 100–
2500 ms.
4.14 
						

							DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not answered
within a programmable time, the system releases the door phone and stops the
ringing. Stations may call the door phone directly and monitor the surrounding
areas. Door phones follow the system ring mode plan.
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing
calls. These calls can be controlled by assigning a dialing class to the tie line. Your
local telephone company may use E&M tie lines to provide DID service. In this
case these tie lines can be programmed to follow the DID translation table. See
DID. Translated E & M tie line calls have Day and Night routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or outside trunk. Programming allows barge-
in with or without a warning tone. Stations may also be programmed as “secure”
so that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its micro-
phone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
TRUNK MONITOR or SERVICE OBSERVING
This feature allows the user who barged-in to retain the trunk call after the original
station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS
CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS
AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS
FEATURE.
4.15 
						

							EXTERNAL MUSIC INTERFACES
The iDCS 500 MISC card provides two inputs for connecting to customer provided
external music sources. Each cabinet of the iDCS 500 can support one MISC card
for a total of three cards or six sources in a maximum sized system. These sources
can be used to provide background music, or any of the varied Music On Hold
(MOH) uses.
EXTERNAL PAGE INTERFACES
The iDCS 500 main control card (MCP) with a MISC module installed provides one
external page output and three zone control relays. Resources from added miscel-
laneous applications modules (MISC) can be combined to provide four external
zones. Multiple relays may be assigned to each zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central
office or PBX. This is used for custom calling features on C.O. lines or in conjunction
with CENTREX/PBX operation. System programming allows individual flash times
for C.O. and PBX lines. When C.O. or PBX flash is not required, setting the timers for
two seconds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension num-
bers beginning with the digit 2 or 3. Three digit default extension numbers begin
with 201 and four digit defaults begin with 2001. Station group numbers can be
three or four digits beginning with the digit 5.
Using digits other than 2, 3 or 5 will require the technician to change other feature
access codes in the system default numbering plan. User guides will need to be
modified as these are all written using the iDCS 500 default numbering plan.
GROUND START TRUNKS (T1/COPPER)
The iDCS 500 can utilize these trunks to support a positive disconnect signal and
prevent call collisions on heavy traffic usage. Caller ID or ANI service is not avail-
able on these trunks.
HOT LINE
Stations can be programmed to call a pre-defined station or station group when-
ever that station goes off-hook. A hot line delay timer of 0–250 seconds can be
programmed to allow sufficient time to make a different call. This timer is program-
mable on a per station basis.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their tele-
phones from the group by pressing the In/Out of Group button providing that there
is someone still in the group. There is a system wide option to allow all members to
4.16