Samsung Idcs 500 General Description Manual
Have a look at the manual Samsung Idcs 500 General Description Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1705 Samsung manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ring- ing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed 5.0. To be certain of the number of devices that may be connected to the line, as determined by the number of RENs, contact the telephone company to determine the maximum REN for the calling area. INCIDENCE OF HARM If the terminal equipment, the iDCS 500, causes harm to the telephone network, the tele- phone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the tele- phone company will provide advance notice in order for you to make the necessary modi- fications so that you may maintain uninterrupted service. SERVICE CENTER If trouble is experienced with the iDCS 500, please contact your local SAMSUNG TELE- COMMUNICATIONS AMERICA at (305) 592-2900 for repair or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is resolved. FIELD REPAIRS Only technicians certified on the iDCS 500 are authorized by SAMSUNG TELECOMMU- NICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair. GENERAL This equipment must not be used on coin telephone lines. Connection to party line ser- vice is subject to state tariffs. The iDCS 500 system uses toll restriction and LCR features that are programmed to allow dialing over the public telephone network. The North American Numbering Plan (NANP) determines these network area codes and exchange codes. Failure to update the system programming or software may deny you access to new area codes and exchanges. Bell Communication Research (Bellcore) administers the NANP and publishes it. To obtain the latest information and keep your system current, contact Bellcore at (201) 829-3071. 5.3
HEARING AID COMPATIBILITY All models of the iDCS 500 are hearing aid compatible as specified in Part 68 of the FCC Rules. 5.4 UNDERWRITERS LABORATORIES The iDCS 500 system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. LISTED C US51Y7 E149091 I.T.E 5.5 MUSIC ON HOLD WARNING IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other simi- lar organizations if copyrighted music is transmitted through the Music on Hold feature. SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such a license. 5.6 EQUAL ACCESS REQUIREMENTS The iDCS 500 is capable of providing users access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Con- sumer Act of 1990 and Part 68 of the FCC Rules. 5.7 DISA WARNING Lines that are used for the Direct Inward System Access feature must have the disconnect supervision options provided by the telephone company. WARNING: As it is impossible to control who may access your DISA line it is suggested that you do not turn this feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change passcodes and periodically review your telephone records for unauthorized use. 5.4
PART 6. HOTEL / MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW The iDCS 500 Hotel / Motel software package combines the iDCS 500 business features with additional features created to meet the needs of the Hotel / Motel industry. This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest. Samsung’s iDCS 500 Hotel / Motel software is designed to operate in medium to large sized hotel properties. Those with, up to approximately, 300 rooms. The iDCS 500 Hotel / Motel software is similar to the DCS Hotel / Motel software that we currently offer. It includes several new features and functions, and the printed reports have been modified. The iDCS 500 Hotel / Motel software offers a bi-directional PMS link. All system transac- tions related to the guest and meeting rooms will be sent to the PMS system via this link. Likewise any information input from a PMS or POS terminal will be sent into the iDCS 500 via this same link. Station status can be changed via these PMS and POS PC terminals. Message lights can be activated, Do Not Disturb can be set, etc, across the PMS link. The system’s design makes it operational without, the need for additional PMS equip- ment. The key to utilizing the iDCS Hotel / Motel software without a PMS is the front desk display keyset. The keyset can be programmed with features and functions pertinent to the hospitality industry, that make it convenient to perform day to day routine functions. However in the case of larger hotels, the owner / operator would probably choose to interface to the bi-directional PMS link. For those systems that are not utilizing a PMS software package, the iDCS 500 Hotel / Motel software will maintain a record of all transactions that occur throughout the system. These records are maintained until the guest or meeting room is checked out. The iDCS 500 will maintain 10,000 transaction records. These transaction records represent one line of the guest room bill. These records are purged once the room is checked out. 6.1
BI-DIRECTIONAL PMS The iDCS 500 offers a bi-directional PMS link. This link allows for the integration of a PC, with a PMS software package installed, to be utilized for inputting room related charges as well as creating room bills, reports, etc. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be sent immediately to this link from the iDCS 500. Also, any information input at a PMS or POS terminal will be sent into the iDCS 500 via this same link. This link will allow for system billing and room status information to be updated via PMS and POS, PC terminals. CALL COSTING The iDCS 500 Hotel / Motel software provides call costing, for guest and meeting room phones. The call cost will appear on the guest’s room bill, the SMDR report, the transaction record output, and the PMS output. 6.2 HOTEL / MOTEL FEATURES 6.2 BI-DIRECTIONAL PMS CALL COSTING CHECK IN CHECK OUT DEPOSIT POSTING EXECUTIVE DND EXPRESS CHECK-IN GUEST SERVICES BILLING 100 ITEM CODES WITH COSTING LOBBY PHONE SERVICE PRINTED REPORTS PHONE BILL GUEST AND MEETING ROOM BILL ROOM STATUS WAKE UP CALL ACTIVITY ROOM DIALING RESTRICTIONS ROOM RATE DISCOUNTS ROOM STATUS CONDITIONS AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD (LATE CHECK OUT) HOLD AND NEEDS CLEANING HOLD AND NEEDS REPAIR CLEANED REPAIRED ROOM STATUS REVIEW PRINTED REPORTS KEYSET INDICATIONS ROOM STATUS UPDATE AUTOMATIC (DAILY TIMER) MANUAL STAFF I.D. CODES (64) STAFF LOCATOR STATION LOCK STATION TYPES BUSINESS OFFICE HOTEL ADMINISTRATOR MEETING ROOM GUEST NO SMOKING ROOM GUEST SMOKING ROOM FAX STATION TELEPHONE CREDIT LIMIT TRANSACTION RECORD OUTPUT (TO PMS) WAKE UP CALLS SET BY ATTENDANT SET BY THE GUEST ANSWERED NOT ANSWERED CANCELLED WITH ANNOUNCEMENT
6.3 The system uses programmable call costing tables to calculate the cost of incom- ing and outgoing calls. Rates are calculated by the number dialed, duration of the call and may include surcharges. CHECK IN The iDCS 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service. The clerk can also assign the guest’s name to the room. This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-Button Module, can be used to enter the room number that is being checked in. CHECK OUT In addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECK OUT key. The CHECK OUT option will print out the total room charges and clear the room information from the transaction record buffer. It also changes the room to the Needs Cleaning status. Checking a guest out of a room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status. This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-Button Module, can be used to enter the room number that is being checked out. DEPOSIT POSTING The credit feature allows any Administrator keyset to add a cash deposit to a room bill, to offset charges already incurred or to prepay either the room or phone charges or both. This feature requires a CREDIT key to be assigned to the administration phones. This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-Button Module, can be used to enter the room number that the deposit is being posted to. EXECUTIVE DND The Executive DND feature (SET DND key) allows Front Desk personnel to set and cancel DND to a guest’s room. This means that a guest can request that their room be flagged as DND, saving the guest from having to learn system feature codes. This key will allow Front Desk personnel to change DND status, as an additional guest service. This feature can be set and canceled from the guest room phone.
This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button module can be used to enter the room number to set DND to. EXPRESS CHECK-IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly. The Express Check In feature (X-CHIN key) eliminates several steps from the stan- dard Check In procedure. This feature does not request any billing type, or guest’s name information. This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button module, can be used to enter the room number that is being checked in. GUEST SERVICES BILLING The guest service billing feature allows a staff member, to enter an item code and a dollar amount to a specific room bill using specific telephone stations. The dollar amount entered at time of sale for the item code, can be multiplied by the tax rates defined for the items or will have the tax amount added if the tax is a fixed dollar amount. There are 100 item codes in the system. Each item code can have a name, with up to 10 characters, programmed to describe the charge. This feature requires a staff code to be entered to add or delete a charge to a room. The staff codes are assigned in the Authorization Code table. The staff code will be verified from the table, and if an incorrect code is entered, an error tone will be returned and the station will return to idle. The room number will also be verified, from the list of rooms that are checked in. If a room number is not occupied, an error tone will be returned and the station will return to idle. This feature can be used by either a keyset or a single line telephone with DTMF dialing. The keyset requires a BILL key. LOBBY PHONE SERVICE This feature allows a hotel operator to bill a call to a guest room even though it was made at a remote location, such as a lobby phone. This phone can be a dial “0” type or a Hotline to the operator. The guest will request the operator to bill an outside call to his/her room. The op- erator will press the Remote Bill key (RB) and place the guest on transfer hold, then 6.4
enter the guest’s room number and receive confirmation tone. The operator can then dial the number for the guest and transfer the ringing call back to the guest. PRINTED REPORTS In those cases where the bi-directional PMS link is not used, the iDCS 500 Hotel / Motel software package will provide various printed reports of selected activities throughout the system. These reports are initiated from any administrator’s display keyset and sent to a printer connected to a serial interface module (SIM). This SIM port will be assigned as HM REPT. In order to provide a permanent record, it is advisable to use two-part paper in the printer, or do a room bill printout, prior to checking the room out. PHONE BILL The Phone Bill report provides only the phone bill information for a specific room. This print out is separate from the guest room bill. This allows a guest to pay for them separately, so no phone calls appear on the room bill. When using this fea- ture you have the option of saving or deleting all telephone call information from the guest’s bill. The information in the phone bill includes the date and time the report was re- quested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. GUEST and MEETING ROOM BILL This printout includes all room-related charges, from time of check in. Associated taxes and/or surcharges are automatically calculated by the system based on pro- grammable rate table entries. Any deposits made are automatically deducted from the total bill. This printout also includes daily room charges, phone calls, services charged to the room, wake up call activity, and any deposits made. This printout is made on a per room basis. ROOM STATUS The system can print six different Room Status reports. There are five (5) individual reports for the following room status conditions: Available, Occupied, Needs Clean- ing, Needs Maintenance, and Hold for Late Checkout. A sixth report will show all rooms and all room status conditions. WAKE UP CALL ACTIVITY This report will detail all wake up call information related to a specific room since check in. The information includes the time a wake up call was set, the requested wake up time, the time the call was answered, unanswered wake up calls, can- celed wake up calls and charges for the service if programmed. 6.5
ROOM DIALING RESTRICTIONS This feature is used to program station to station calling restrictions and is some- times referred to as intercom blocking. For instance you can restrict rooms from dialing the administration offices while still being able to dial the front desk, other hotel service phones or other guest rooms. ROOM RATE DISCOUNTS The iDCS 500 Hotel / Motel software offers a method of discounting room rates, on a day-by-day basis. This discount is based on a percentage of the full room rate. The percentage is programmable and variable. ROOM STATUS CONDITIONS The system will indicate the status of each guest or meeting room when requested. See Room Status Review. The five possible conditions are: •AVAILABLE – Ready to check in. •OCCUPIED – Guest is checked in. •NEEDS CLEANING – Condition after check out or morning update for all occu- pied rooms. •NEEDS MAINTENANCE – Temporary condition for rooms requiring some re- pair or maintenance. •HOLD (LATE CHECK OUT) – Indicates a guest requires a late check out so hotel staff will delay cleaning. •HOLD AND NEEDS CLEANING – Room in hold status and needs cleaning. •HOLD AND NEEDS REPAIR – Room is in hold status and requires some repair or maintenance. •CLEANED – Message sent when room has been cleaned. •REPAIRED – Message sent when room has been repaired. ROOM STATUS REVIEW The iDCS 500 Hotel / Motel system provides three methods to review the five room status conditions. 1. An administrator’s display keyset can be used to view the status of any indi- vidual room and scroll through the list of all other rooms to view their status. 2. One or more 64 Button Modules can be used to view the status of all rooms for any of the five room conditions (Example: press the Room Status View key for “AVAILABLE” and all the buttons corresponding to available rooms will light red). 3. Printed reports can be obtained to review the room status conditions for all rooms. See Printed Reports–Room Status, earlier in this document. 6.6
ROOM STATUS UPDATE The system operation provides two methods to update the status of each guest or meeting room. AUTOMATIC The hotel manager informs the system technician of the preprogrammed time he wants all rooms to automatically change from “Occupied” to “Needs Cleaning” on a daily basis. In addition each room is automatically changed to “Needs Clean- ing” upon check out. MANUAL Hotel personnel, such as maids, maintenance men or administrators, can dial a code from the guest/meeting room telephone to manually update the room status as required. The manual room status update codes are: 0= Room needs to be cleaned. 1= Room cleaned. This updates the room status to either AVAILABLE or OCCU- PIED. 2= Room needs maintenance. This makes the room NOT AVAILABLE for check in. 3= Room repaired. This updates the room status to either AVAILABLE or OCCU- PIED. STAFF I.D. CODES These are authorization codes that hotel employees must enter to access various Hotel / Motel features. These codes will appear on the Room Bill printout to indi- cate who posted the charges to a specific room. They provide a measure of secu- rity and control for hotel management. There are 250 STAFF ID codes in the M version software and 500 in the L version software. STAFF LOCATOR The Staff Locator feature (SLOCAT key) will allow Front Desk personnel to find any member of the hotel staff at any given time. The main requirement for this feature to function correctly is the staff members logging into the room. This feature is known elsewhere as the Maid Locator feature and is generally used by housekeeping personnel only. However it can be used for locating housekeeping and maintenance personnel, as well as other members of the hotel staff, including management personnel. Staff member’s locations are viewed on the 64-button module. As the staff mem- bers move from room to room, they simply log into that room. The system will log them out of the previous room and into the current one. At the end of the day, the 6.7
Front Desk personnel can clear the information, making the system ready for the next day. STATION LOCK The Station Lock feature (SETLCK key) allows the Front Desk personnel to restrict a room to internal dialing only, or completely block the room from dialing at all. This feature offers 64-button module support. Meaning that the associated DSS key assigned to the 64-button module can be used to enter the room number to be locked. STATION TYPES The system software enables station ports to be defined for a specific use through- out the hotel. Each telephone can be designated as being one of the five following types. A class of service has been established for each station type. 1. BUSINESS OFFICE – This is the default setting. The station will operate in the manner associated with a normal business station. 2. HOTEL ADMINISTRATOR – Only stations designated as Administrator can ac- cess special Hotel / Motel features, such as Check In, Check Out, Room Status, Print Report, etc. 3. MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill but has different class of service option requirements. 4. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a no smoking room. This station type will generate a room bill and follow its associated class of service options. 5. GUEST SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a smoking room. This station type will generate a room bill and follow its associated class of service options. 6. FAX STATION TELEPHONE CREDIT LIMIT This feature is designed to control phone charges for hotel guests that do not use a credit card. These guests will need to make a cash deposit for their phone calls. When the credit warning threshold has been reached the guest will receive two beeps in their ear, (the warning threshold is determined by the COST RATE feature and occurs one billing period prior to the credit limit being reached). When the credit limit is reached, the call will be dropped, and the phone will then be re- stricted. An additional deposit is required to re-activate the phone. 6.8