Samsung Idcs 500 General Description Manual

							3.5SYSTEM TONES
TONEFREQUENCIES CADENCE
DIAL TONE 350 + 440 HzCONTINUOUS
RINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec off
DID RINGBACK TONE 440 + 480 Hz 2 sec on + 4 sec off
BUSY TONE 480 + 620 Hz 0.5 sec on + 0.5 sec off
DND/NO MORE CALLS 480 + 620 Hz 0.25 sec on + 0.25 sec off
TRANSFER/CONF 350  +  440  Hz 0.1 sec on + 0.1 sec off
CONFIRMATION TONE 350 + 440 Hz 0.05 sec on + 0.05 sec off
ERROR TONE 480 + 620 Hz 0.05 sec of tone 1/0.05 sec of tone 2
SYSTEM TONES
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
Ringback Tone—Indicates the station you dialed is ringing.
Busy Signal—Indicates the station you dialed is busy.
DND/No More Calls Tone—Fast busy tone advises you the station you dialed is in the Do Not Disturb
mode or cannot receive any more calls.
DIAL TONE
RINGBACK TONE—1000 ms ON/3000 ms OFF
BUSY TONE—500 ms ON/500 ms OFF
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
CONTINUOUS
CONTINUOUS
CONTINUOUS
FOR TEN SECONDS
3.3 
						

							Transfer/Conference Tone—Indicates your call is being held and you can dial another party.
Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a
system feature.
ERROR TONE—A distinctive two level beeping tone indicates you have done something incorrectly. Try
again.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONFIRMATION TONE—50 ms ON/50 ms OFF
ERROR TONE—50 ms of tone 1/50 ms of tone 2
CONTINUOUS
FOR TWO SECONDS
FOR TWO SECONDS
3.6KEYSET LED INDICATIONS
CONDITION   LED COLOR LED ON LED  OFF
LINE IDLE OFF–OFF
LINE IN USE RED/GREENSTEADY–
RECALL AMBER 500 ms 500 ms
CALL ON HOLD RED/GREEN 500 ms 500 ms
RINGING C.O. CALL GREEN 100 ms 100 ms
RINGING INTERNAL CALL GREEN 100 ms 100 ms
DND INDICATION RED 112 IPM for 500 ms 500  ms
OPERATOR CALLS RED 100 ms 100 ms
ANS/RLS (DND)*
(**)RED 112 IPM for 500 ms 500  ms
ANS/RLS (HDSET MODE)** RED STEADY–
TRSF (FORWARD ALL)** REDSTEADY–
*Overrides headset mode
**DCS model keysets only
3.4 
						

							3.7aRESERVE POWER DURATION ESTIMATES (in minutes)*
             UPS CAPACITY IN VOLT AMPS (VA)
250 450 600 900 1250 2000
1 5 20 30 47 75 180
2 8 10 24 40 70
3 5 7 203664
4 132235
5 101325
6 5 10 20
*These are approximate values. Specific UPS devices, due to their internal construction,
can have greater or lesser values.
3.7bRESERVE POWER DURATION ESTIMATES (in minutes)*
               BATTERY CAPACITY IN AH
40 80 120 160 200 240
1 20XXXXX
2 1020XXXX
3 7 13 20 X X X
4 5 10 15 20 X X
5 4 8 121620 X
6 3 7 10131620
*These are approximate values. Specific UPS devices, due to their internal construction,
can have greater or lesser values.
Note: X denotes that this system configuration cannot charge batteries of this capacity.
3.5
NO. OF PSUs
NO. OF PSUs 
						

							PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key (M Version)
Account Code Key - One Touch (L Version)
All Call Voice Page
Attention Tone
Authorization Codes
Forced
Voluntary
Auto Attendant†
Automatic Hold
Background Music
Cadence–Integrated Voice Mail
Call Activity Display
Call Costing
Caller Identification†
Automatic Number Identification (ANI)
Caller ID
Calling Line Identification (CLI)
Calling ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List (L Version)
Caller ID Review List (M Version)
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID Send
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Call Forward Busy (CFB - LE Version)
Call Forward No Response
     (CFNR - LE Version)
Call Forward Unconditional
     (CFU - LE Version)
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established (L Version)
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Chain Forward (L Version)
Class of ServiceCommon Bell Control
Conference
Add On (5 Party)
Unsupervised
Split (L Version)
Computer Telephony Integration (CTI)
Smart Centre
Smart Operator
TAPI 2.1
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)
T1/Copper
Day/Night Routing
Busy or Camp-On Option
MOH Source
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines T1/Copper
Executive Barge-In (Override)
With Warning Tone
Without Warning Tone
Trunk Monitor or Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks (T1/Copper)
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
ISDN Service
Primary Rate Interface (PRI)
Basic Rate Interface (BRI)
LAN Interface
Least Cost Routing
Live System Programming
From any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off per Station
Music on Hold—Flexible
Music on Hold—Sources
Networking
Off Premises Extensions (OPX)
Operator Group
Overflow
Operator
Station GroupOverride Code
Paging
Internal Zones (4)
External Zones (4)
All Internal
All External
Page All
Park Orbits
Primeline Selection
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Remote Programming—PC
Ring Modes
Time Based Routing–Plans
Automatic / Manual
Holiday Schedule
Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
Station List (50 Max)
System List (500 Max)
Speed Dial by Directory
Station Hunt Groups (30)
Distributed
Sequential
Unconditional
Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)
Toll Restriction
By Day or Night
By Line or Station
Eight Dialing Classes
Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
Screened/Unscreened
Voice Mail Transfer Key
With Camp-On
Trunk Groups (11)
Uniform Call Distribution (UCD)†
UCD Groups
Call Statistics
Agent Statistics
Group Supervisors
Printed Reports
Universal Answer
Virtual Single Line Telephone
Voice Mail – Inband Integration
VoIP
Walking Class of Service
†Requires optional hardware and/or software. Ask your dealer for details.
4.1 
						

							4.1 SYSTEM FEATURE DESCRIPTIONS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up
from a call. This account code will appear in the SMDR printout for that call record.
Keyset users may enter this  code using an account code key without interrupting a
conversation. Single line telephone users must temporarily interrupt the call by
hook-flashing and dialing the feature access code. Manually entered account codes
can be up to 12 digits  long. In some cases users can be forced to enter an account
code and this account code may or may not be verified as described below.
FORCED – VERIFIED
When set for this option the user must enter an account code for all outgoing calls.
The account code entered will be verified from a system list of 500 entries for  M
version software and from a list of 999 entries for L version software. Forced Veri-
fied codes can contain the digits 0~9.
FORCED - NOT VERIFIED
When set for this option the user must enter an account code for all outgoing calls,
but the account code is not verified against the system list. Non verified account
codes can contain the digits 0~9, * and #.
VOLUNTARY
In this case account codes are not required to make outgoing calls but may be
used if desired. This is also the method used to assign an account code to incom-
ing calls. These account codes can contain the digits 0~9, * and #.
ACCOUNT CODE KEY (M VERSION)
The account code (ACCT) key can be programmed on any keyset and will appear
as a soft key on display keysets. This key allows the user to enter account codes
without interrupting a call.
ACCOUNT CODE KEY – ONE TOUCH (L VERSION)
The account code (ACC) key can be programmed on any keyset. This key can be
programmed with an extender and operates in three different ways depending on
the extender as follows.
Extender = 000 When programmed with an extender of 000 the ACC
key will operate in the same manner as the ACCT key in the M version. That is to
say the user will be prompted to enter an account code when the key is pressed.
Extender = 001~999 When programmed with an extender ranging from 001
to 999 the key will, when pressed, automatically insert the account code contained
in that bin of the system account code list. This is known as One Touch account
4.2 
						

							codes. This option can be denied in system programming to prevent users from
bypassing the security of system account codes.
No Extender. When programmed without an extender the key will, when
pressed, prompt the user to enter the bin number the system account code table
where the account codes are stored.
ALL CALL VOICE PAGE
Users can page all internal and all external paging zones at the same time by
dialing the All Page code. Keysets may be restricted from making or receiving
pages in system programming. A maximum of 99 keysets can be programmed in
each internal page zone to receive page announcements.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom
voice calls. There are separate programmable duration timers for page and voice
announce tones.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 250
four digit authorization codes can be either forced or voluntary for iDCS 500-M ver-
sion software and 500 four to ten-digit authorization codes can be either forced or
voluntary for iDCS 500-L version software. When used, authorization codes will
automatically change the dialing station’s class of service to the level assigned to
the authorization code. Authorization codes may be programmed to print or not
print on SMDR.
FORCED
When a station is programmed for forced authorization, the user must always enter
this code before dialing is allowed. The dialed authorization code is verified from
the system list of 250 authorization codes on a iDCS 500-M system or 500 on a
iDCS 500-L system.
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing.
The dialed authorization code is verified from a system list of 250 authorization
codes for iDCS 500-M version software or 500 for iDCS 500-L version software.
AUTO ATTENDANT
The integrated digital automated attendant  feature (AA) provides eight ports per
card for simultaneous answering and call processing. A maximum of five cards
can be installed in one system. Each sixteen professionally recorded announce-
ments inform callers of the progress of their calls. Several examples are the follow-
ing: “I’m sorry. There is no answer”, “That station is busy”, and “Invalid Number.
Please try again”. A maximum of four minutes of super capacitor backed (100 hours)
random access memory (RAM) provide up to 48 customer recordings for announce-
4.3 
						

							ments or greetings. Twelve individual announcements (boxes), each with its own
dialing options, allow you to build call routing branches as needed. Callers are
routed through the branches by dialing extension numbers or single digits. This
system is compatible with Starmail and Cadence.
NOTE: Announcements recorded on one AA card can not be played to callers on
another AA card.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always auto-
matically places a C.O. call on hold. Intercom calls can be automatically held only
by pressing TRSF or CONFERENCE. Each keyset user can enable or disable Auto-
matic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
CADENCE–INTEGRATED VOICE MAIL
The iDCS 500 can be equipped with Samsung’s proprietary integrated voice mail
and auto attendant card (CVM8A). It provides 4–8 ports of voice processing, ex-
pandable in four port increments. Because it is built into the system it provides
such feature as one touch Call Record, Answering Machine Emulation and Voice
Mailbox Administration with interactive keyset displays. Ask your dealer for litera-
ture on Cadence.
CALL ACTIVITY DISPLAY
The iDCS 500 will record and buffer all calling activity within the system. With a Call
Activity Display (CAD) key, the iDCS 500 will display a “snapshot” of the following
information:
•The maximum number of ports that have been used
•The maximum number of trunks that have been used
•The maximum number of stations that have been used
•The current number of ports in use
•The current number of trunks in use
•The current number of stations in use
NOTE: This feature is only available on a iDCS 500 with a LAN module installed on
the MCP card.
4.4 
						

							CALL COSTING
The iDCS 500 provides programmable call costing tables to calculate the cost of
incoming and outgoing calls. Rates are calculated by the number dialed, and may
include surcharges. Display keysets can be set to show the call duration timer or
the call cost. The SMDR report will show either the call duration or the call cost
depending on the station selection. One call handled by multiple callers will cost
each call segment separately.
CALLER IDENTIFICATION
The iDCS500 supports three methods of identifying an incoming caller depending
on the circuit type as described below.
AUTOMATIC NUMBER IDENTIFICATION (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called
ANI. This information is the telephone number of the calling party and is sent as in-
band DTMF digits during the call setup. Care should be taken to ensure the system
has sufficient DTMF receiver resources to handle the expected volume of call traf-
fic. Although ANI provides the number only, a name can be attached to the tele-
phone number of frequent callers via the CID/ANI translation table.
CALLER ID
On an analog, loop start CO line, calling party information is called Caller ID and is
available from the telephone company in two formats, Number only and Name
and Number, sometimes called Deluxe. The iDCS 500 is compatible with both
formats. Even if the telephone company only offers the number only, a name can
be attached to the telephone number of frequent callers via the CID/ANI translation
table.
CALLING LINE IDENTIFICATION (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both
BRI and PRI type circuits as described below.
BRI On BRI circuits the iDCS500 only supports Number delivery and, like ANI, a
name can be attached to the telephone number of frequent callers via the CID/ANI
translation table.
PRI On 5ESS and NI2 PRI circuits both name and number support is provided
on the iDCS500 system. On a DMS100 circuit only Number service is provided.
4.5 
						

							CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make
them easier to read caller identification is referred to as Caller ID.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the name or number in the
display. Regardless of which one is selected to be seen first, the NND key is pressed
to view the other pieces of information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID information associated with this next
call in queue at your station. Either the Caller ID name or number will show in the
display depending on your selection.
SAVE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the SAVE key. This saves the Caller ID number in the Save Number feature.
Pressing the SAVE number redial key will dial the Caller ID number. The system
must be using Least Cost Routing (LCR) to dial the saved number.
STORE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the STORE key. This saves the Caller ID number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you
may view the Caller ID information before you retrieve the call. This will influence
how you choose to handle the call.
CALLER ID REVIEW LIST (M Version)
This feature allows display keyset users to review Caller ID information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
CALLER ID REVIEW LIST (L Version)
The operation of this feature on an L version system is similar to the M version
described above, however there is an added option called CID REVW ALL in the
User ON/OFF options. When set to ON the feature will operate the same as de-
scribed above. However, when set to OFF only calls that are not answered (missed
calls) at the station will be recorded in the Review list.
4.6