Samsung Idcs 500 General Description Manual

							Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone com-
pany features such as CID blocking (*67) or call waiting disable (*70) without inter-
ference to toll restriction or LCR. The Special Code table allows use of these cus-
tom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING
The iDCS 500 system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily, hourly, or up to three separate program-
mable shifts. The report includes statistics for each trunk, trunk group, station, sta-
tion groups and page announcements. For more details and explanations see
sections 4.9 and 4.10 of this document.
NOTE: Traffic Reporting is only available with a LAN module installed on the MCP
card.
TRANSFER
System operation permits station users to transfer calls to other stations in the sys-
tem. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 11 trunk groups available for iDCS 500-M version software and
50 trunk groups available for iDCS 500-L version software.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays be-
fore answering. Callers reaching a busy station group are held in queue for an
4.27 
						

							available agent. First and second announcements reassure the caller until an agent
becomes free. Programmable automatic logout removes a station from the group
if a call is placed to an unattended station, thus preventing unanswered calls. A
wrap-up timer prevents calls to a station for a programmable period of time to
allow the agent to finish up work associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
UCD GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-
up timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls
in queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, show-
ing the data available on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
VIRTUAL SINGLE LINE TELEPHONE
The idcs 500 has a number of virtual SLT ports encoded in the system database.
The M version has 14 and the L version has 70. These ports have all the attributes
of an actual SLT port including call forwarding. These virtual ports can be exchanged
with real ports using the set relocation feature to provide hot desking.
4.28 
						

							VOICE MAIL – INBAND INTEGRATION
The iDCS 500 system uses DTMF tones (inband signaling) to communicate with
any compatible voice mail system. Stations can call forward to a voice mail sys-
tem. When answered, the system will send DTMF tones routing the caller directly to
the called station user’s mailbox. Keyset users can press one button to retrieve
messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navi-
gating through menus.
NOTE: Although most voice mail systems will work with the iDCS 500, the system
data has default values set to work with the Starmail Voice Processing System.
They may need to be changed if you are using another system.
VoIP
The iDCS 500 ITM3 VoIP card supports up to eight voice calls over an IP network
connection using the industry standards based H.323 protocol.  An additional eight
VoIP channels can be added by installing an eight-circuit daughterboard for a total
of sixteen channels of VoIP.  The ITM3 cards fit into any universal iDCS 500 card
slot.  The iDCS 500 supports a maximum of two ITM3 cards per cabinet.
VoIP is transported by the iDCS 500 ITM3 card utilizing the ITU standards based
H.323 protocol. This standard addresses the means of transferring voice, data,
and images through IP (Internet Protocol) networks.
With VoIP certain compression standards have also been adopted to represent
each second of voice with an amount of bandwidth. The iDCS 500 ITM3 utilizes
G.711, G.729A or G.723 standards voice compression codec’s. This allows for a
selectable 64kbps, 8Kbps or 6.3Kbps bandwidth use when preparing voice com-
pression for IP transport. Compression is used to reduce the digitized voice into a
smaller bandwidth that can be carried in smaller packets. The ITM3 H.323 gate-
way determines the compression method for each call setup. There is also a cer-
tain amount of frame/packet overhead in each compression channel. 64K of band-
width can support 6~7 calls simultaneously. This can vary depending on efficiency
features like Silence Suppression and multiframe counts. Unlike switched networks,
VoIP connections consist of a sequence of numbered of data packets. Since voice
conversation is usually considered “real time” these packets need to be delivered
in a consistent manner with minimal delay. This can be controlled via a Gatekeeper
which tracks and monitors voice packets. Gatekeepers are part of the H.323 stan-
dard but are not required. The iDCS 500 ITM3 is Gatekeeper compliant.
In any Ethernet environment, packet transfers are subject to delays and/or loss. If
these delays are greater than 200ms the voice quality will deteriorate. The Ethernet
data traffic and network topology should be a consideration when applying the
iDCS 500 ITM3 VoIP feature. Network congestion does affect call quality in any
VoIP application.
4.29 
						

							WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is re-
stricted. The users may either use the WCOS feature code or the authorization code
feature. Both methods change the class of service to correspond with the station
passcode or authorization code that is dialed. After the call is completed, the sta-
tion returns to its programmed class of service.
4.30 
						

							STATION FEATURES
ADD-ON MODULE
APPOINTMENT REMINDER
AUTOMATIC HOLD
AUTOMATIC PRIVACY
BACKGROUND MUSIC
BUSY STATION CALLBACK
BUSY STATION INDICATIONS (BLF)
CALL FORWARDING
CALL LOGS
CALL PICKUP
DIRECT STATION SELECTION (DSS)
DO NOT DISTURB (OVERRIDE)
DO NOT DISTURB (PROGRAMMABLE)
DOOR LOCK RELEASE
EXCLUSIVE HOLD
GROUP LISTENING
HEADSET OPERATION
HEARING AID COMPATIBLE
LINE QUEUING WITH CALLBACK
LINE SKIPPING
LOUD RINGING INTERFACE
MANUAL SIGNALLING (L Version)
MESSAGE WAITING LIGHT/INDICATION
MUTE MICROPHONE/HANDSET
OFF-HOOK RINGING
OFF-HOOK VOICE ANNOUNCE (STANDARD)
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
ONE TIME DO NOT DISTURB
ONE TOUCH DIALING KEYS
ON-HOOK DIALINGPRIVACY RELEASE (L Version)
PROGRAMMABLE KEYS
PROGRAMMED STATION MESSAGES
PROTECTION FROM BARGE-IN
PULSE TO TONE SWITCH OVER
REDIAL
AUTO RETRY
LAST NUMBER
MEMO REDIAL
SAVE NUMBER
REMOTE HOLD
RING MODES
AUTO ANSWER
RING–EIGHT TONE CHOICES
VOICE ANNOUNCE
RINGING PREFERENCE
SPEAKERPHONE
STATION LOCK
TERMINAL STATUS INDICATOR
TRI-COLORED LIGHTS
VOLUME SETTINGS
HANDSET
BGM
RINGING
PAGING
SPEAKER
OFF-HOOK RING
WALL-MOUNTABLE KEYSETS
†
Requires optional hardware and/or software. Ask your dealer for details.
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULE
iDCS 14 BUTTON AOM
The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset
and provides 14 buttons with red LEDs. These buttons can be used for DSS keys,
speed dial bins or any key that does not require a dual colored LED.
4.31 
						

							32 BUTTON AOM
The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The
32 programmable buttons with red buttons can be used for feature keys, DSS/BLF
keys or one touch speed dial buttons. Because this AOM has a microphone and a
speaker it can be used to provide executive off hook voice announce or as a stand
alone unit whenever a handset and dial pad are not required.
64 BUTTON MODULE
The 64-button module adds to the capability of any keyset. Up to four 64-button
modules can be added to each keyset. The 64 programmable red LED buttons
with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial
buttons. A maximum of 4 can be installed on a iDCS 500 system running iDCS 500-
M version software, or a maximum of 32 can be installed on a iDCS 500 system
running iDCS 500-L version software.
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programmed for
a specific time, the keyset will sound a distinctive ring to remind the user of meet-
ings or appointments. Alarms can be set for “today only” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets can also
show a programmed message when the alarm rings.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
NOTE: Intercom calls cannot be automatically held.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station be-
comes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
4.32 
						

							BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immedi-
ately (Forward All), when busy (Forward Busy) or if not answered in a program-
mable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
In addition to the three usual methods of forwarding described above, a fourth
option called Follow Me is available. This option allows a station user to set a For-
ward All condition from his/her station to another station while at the remote station.
To display the Follow Me condition, the TRSF key lights steady red at the station
that is forwarded. The TRSF key also lights if Forward All is set and no key is pro-
grammed for Forward All.
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether internal calls
forward to voice mail or not. Single line telephones must have the system adminis-
trator program this feature for them.
CALL LOGS
With the call log feature, a display keyset user can review up to 50 of the last incom-
ing calls from the Caller ID review list or up to 50 of the last external telephone
numbers that were dialed. The numbers can be viewed, stored and/or dialed us-
ing the associated soft keys. LCR must be enabled for dialing and storing num-
bers from the CID review list. Optional hardware and/or software may be needed
for Caller ID.
NOTE: Call Logs are only available with a LAN module installed on the MCP card.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing
a code plus that extension number. The group pickup feature allows the user to
answer any call ringing within a pickup group. Pickup keys may be customized
with extenders to allow pickup from a specific station or pickup group. The iDCS
500-M version software has 20 programmable pickup groups and the iDCS 500-L
version software has 99 programmable pickup groups.
4.33 
						

							DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension
numbers. Users press these keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and
the appropriate class of service to override the DND setting at a called keyset. This
will allow a user to go into DND while waiting for an important call and have that
call transferred to them via a screened transfer from a station (for example the us-
ers secretary) with a DNDO key.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System pro-
gramming can allow or deny use of the DND feature for each station. Parties calling
a station in DND will receive reorder tone. When in DND mode, calls may be for-
warded to another destination. See Forward DND option. A keyset without a DND
button can activate DND via the feature access code. The ANS/RLS key will flash at
112 ipm (rapidly) when DND is set. There is a programmable option to allow a C.O.
line to override DND at its ring destination if that destination is a single station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to acti-
vate a contact closure for control of a customer-provided electronic door lock.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can
pick up that call. Intercom calls are automatically placed on exclusive hold.
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows a
group of people to listen to the distant party over the speaker without the micro-
phone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer and
release calls. Keyset users may turn headset operation ON/OFF by keyset pro-
gramming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All iDCS 500 keysets are hearing aid compatible as required by Part 68 of the FCC
requirements.
4.34 
						

							LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed system-
wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
LOUD RINGING INTERFACE
The MISC daughter board has 3 relays that can be programmed to provide a dry
contact closure for control of a customer provided loud ringing device. Any of these
relays can be programmed to operate with a specific station or station group.
MANUAL SIGNALLING (iDCS 500-L version software only)
Keysets can signal each other via a programmable key. This allows one station to
alert another without establishing a voice conversation. Each press of the key re-
sults in a 500 milliseconds of ring tone being set to the intended station. An indi-
vidual manual signaling key must be programmed for each station to be signaled.
MESSAGE WAITING LIGHT/INDICATION
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone connected to a 16MWSLI or
8MWSLI will have a message light otherwise it will receive a distinctive message
waiting dial tone. Five message waiting indications can be left at any station.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, keyset users can also mute the keyset microphone while the keyset
is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module may receive an executive off-hook
voice announcement while on another call. The called keyset user may reply
handsfree without interrupting the call in progress. Only keysets with an off-hook
voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
4.35 
						

							OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling sta-
tion must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls. The L version of software has an user programmable option that will
allow the OHVA to be heard through the speaker rather than in the handset.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for
fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called
party answers, the user may speak into the microphone or lift the handset for more
privacy.
PRIVACY RELEASE (iDCS 500-L version software only)
This feature will allow another station to join in on your conversation by temporarily
releasing privacy on the C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of
three (3) other people can join in. This uses one of the conference circuits in the
system.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic
12B keysets have 12, and 7B keysets have 12. Each key can be programmed for
more than 25 different uses to personalize each phone. Examples of keys include
individual outside line, individual station, group of lines, group of stations and one
touch speed dial buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD
and VOICE MAIL TRANSFER. The extender can be a station, a group or another
identifying number.
4.36