Home > Samsung > Communications System > Samsung Dcs Auto Attendant And Uniform Call Distribution Administration Guide

Samsung Dcs Auto Attendant And Uniform Call Distribution Administration Guide

Add to Favourites
    Download as PDF

    View the Samsung Dcs Auto Attendant And Uniform Call Distribution Administration Guide for free. All the Samsung manuals and user’s guides are available for free view without any registration. You can also download the manual as PDF to your computer.

    Overview View all the pages Comments
    Page 1 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE SAMSUNG DCS DIGITAL COMMUNICATIONS SYSTEM Supports System Software Release 2, 3 and 4 June 1999
    Page 2 TABLE OF CONTENTS OVERVIEW ......................................................................... 1 AUTO ATTENDANTRecording Greetings .................................................................... 2 Playing Greetings ......................................................................... 2 Changing the Greeting ................................................................. 3 Manual Night Service .................................................................... 3 Auto Night Service...
    Page 3 2 AUTO ATTENDANT The auto attendant will answer and process incoming calls without human intervention. The caller is answered and hears a message prompting him/her to dial numbers to reach extensions in the phone system or follow other op- tions provided by the AA card. Your installation and service company has already designed and programmed these options for you, including the greetings and messages that play at dif- ferent times while the call is being processed. The only administration associated...
    Page 4 4UNIFORM CALL DISTRIBUTIONUCD is used to distribute calls to a group of agents. If the group members are all busy, UCD controls queue patterns and information messages. It also pro- vides agent and call statistics in both real time on a keyset display and in the form of printed reports at a customer-provided printer. Your installation and service company has already designed and programmed these options for you, including the group members, timing parameters, greet- ings and messages that play at...
    Start reading Samsung Dcs Auto Attendant And Uniform Call Distribution Administration Guide

    Related Manuals for Samsung Dcs Auto Attendant And Uniform Call Distribution Administration Guide

    All Samsung manuals