Samsung Idcs 500 General Description Manual

							log out of a station group. Stations out of a group will not receive calls to that group
but will continue to receive calls to their individual extension numbers. When de-
sired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This al-
lows all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dial-
ing out as well as allow or deny answering for each outside line.
ISDN SERVICE
PRIMARY RATE INTERFACE (PRI)
The iDCS 500 supports Primary Rate Interface ISDN. PRI allows simultaneous data
calls, calling party and calling line identification, high speed call setup and dis-
connect are among the benefits of ISDN calling. The 23+D configuration of ISDN
allows call information to be delivered via the data channel (the “D” of 23B+D)
thus leaving the bearer channels (the “B” of 23B+D) available for single use or
combined use to provide a wider bandwidth for data and video. The iDCS 500
supports the most popular protocol standards in the U.S.
PRI Protocols supported: National ISDN-2 (NI2)
AT&T No. 5 ESS
DMS 100/250
BASIC RATE INTERFACE (BRI)
The iDCS 500 BRI card supports trunk or station level Basic Rate Interface services
(BRI). Trunk or station BRI use is software programmable. BRI allows simultaneous
data calls, called party and calling number identification, high speed call setup
and disconnect are among the benefits of ISDN calling. The 2B+D configuration of
ISDN allows call information to be delivered via the data channel (the “D” of 2B+D)
thus leaving the bearer channels (the “B” of 2B+D) available for single use or
combined use to provide a wider bandwidth for data and video.
4.17 
						

							LAN INTERFACE
The iDCS 500 LAN card provides a 10/100 base T Ethernet interface for connection
to a data network. This interface allows a high speed connection for PC program-
ming across an IP network. This interface also allows the system software to be
uploaded to the SmartMedia card via the PCMMC program.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effec-
tive central office route for the outside number dialed by any station. The iDCS 500
LCR program includes the following features:
!Option to use or not use LCR or a tenant basis
!Programmable LCR access code
!Digit analysis table 1000 entries each with ten digits for a iDCS 500-M system
and 2000 entries each with ten digits for a iDCS 500-L system.
!Routing by time of day and day of week (4 time bands per day)
!Routing according to individual station class
!Modify digits table 100 entries for an M system and 200 entries for an L system
!Flexible trunk group advance timer
!Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer
without interrupting normal system operation. There are 3 levels of programming:
technician, customer and station. The technician level has access to all programs
and can allow the customer access to system programs as needed. Technician
and customer access are controlled by different security passcodes. Programming
from a PC requires the PCMMC program. The system can also be programmed
remotely via an optional modem card or over the internet via the LAN card.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MEMORY PROTECTION
In the event that power is lost  to the system, all customer data contained in memory
is retained by the use of a “super capacitor” for approximately 7 days. Additionally,
the Smart Media card may be used to store the system database. The PCMMC
computer program may be used to produce a backup copy of the customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone connected to a 16MWSLI or
8MWSLI will have a message light otherwise it will receive a distinctive message
waiting dial tone. Five message waiting indications can be left at any station.
4.18 
						

							MESSAGE WAITING KEY
The Message Waiting (MW) key is used in conjunction with a voicemail card. The
MW key is programmed with an extender matching a station or station group num-
ber and is used to access the voice mailbox associated with the extender.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled,
the keyset cannot use the speakerphone, although on-hook dialing and group lis-
tening are still possible.
MUSIC ON HOLD—FLEXIBLE
The iDCS 500 allows its music sources to be used in a very flexible manner as
follows:
Each keyset can have a designated music source for playing as Background Mu-
sic (BGM) through the keyset speaker.
Each Station can have a designated music source for playing to callers placed on
Exclusive hold at that station.
Each Trunk can have a designated music source for playing to callers placed on
hold. This setting is overridden by some of the other settings such as station music
on hold, DID MOH and UCD MOH.
Each UCD group can have a designated music source to be played while a caller
is in queue.
On an L version system each entry in the DID translation table can have a desig-
nated music source to be played when a caller to that DID number is placed on
hold.
MUSIC ON HOLD – SOURCES
The iDCS 500 provides for up to six different types of Music on Hold source includ-
ing silence or “NONE” as listed below:
None: No audio is played to the listener
Tone: A tone or “beep” is repeated at a programmable interval
Chime: A music chime source (Old Folks At Home) located on the MCP card is
played to the listener.
External source: An external source connected to a MISC card, such as a digital
announcer or radio, is played to the listener.
Digital Announcement on AA card: If the system is equipped with an AA card the
last port of this card can be flagged as a MOH source and used to repeatedly play
a message recorded on the AA card to the listener.
4.19 
						

							Voicemail Sound File: If the iDCS 500 system has an optional CADENCE card in-
stalled, up to 100 custom recorded sound files from the Voice Mail card can be
used for MOH sources. For information on creating the sound files see CADENCE
System Administrator Manual-Recording greeting by number. If you select this
option be advised that each VMMOH source requires a dedicated CADENCE port/
channel.
NETWORKING
The iDCS 500 networking feature package (LE version of software) allows up to 4
iDCS 500 systems to be connected together with some basic feature transparency.
The physical connection between the systems is via a proprietary PRI connection
and is based on the Q-SIG specification. The following features are supported be-
tween two networked systems.
Call Completion, Busy Station (CCBS) also known as Callback or Busy Station
Callback. When a station in one system calls a station in another system across the
network link and the destination station is busy the calling station can set a Call-
back to the busy station. When the busy station becomes idle the system will notify
the callback originating station by ringing that station and when the originating
station answers, the system will call the destination station.
Call Completion, No Response (CCNR) also known as Callback or No Answer
Callback. When a station in one system calls a station in another system across the
network link and the destination station does not answer the calling station can set
a Callback to the called station. When that station indicates the user is present by
becoming busy then idle the system will notify the callback originating station by
ringing that station and when the originating station answers, the system will call
the destination station.
Call Forward Busy (CFB). This is a different feature from the normal call forward
busy and is only used when the forward destination is in a different node of the
network. The operation of the feature is the same as the normal forward busy where
when the forwarded station is busy a calling station will be forwarded to the for-
ward destination.
Call Forward No Response (CFNR). This is a different feature from the normal call
forward no answer and is only used when the forward destination is in a different
node of the network. The operation of the feature is the same as the normal forward
no answer where when the forwarded station does not answer after a programmed
amount of time a calling station will be forwarded to the forward destination.
Call Forward Unconditional (CFU). This is a different feature from the normal call
forward all and is only used when the forward destination is in a different node of
the network. The operation of the feature is the same as the normal forward all
where all calls to the forwarded station will be forwarded to the forward destination.
4.20 
						

							Forward External. This feature operates in the same manner as a non networked
system with the exception that, because calls across a network link are trunk calls,
network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is
therefore suggested that this setting be set to ON in a networked switch to avoid
confusion in operation between networked and non networked calls.
Call Intrusion (Barge In). This feature operates in the same manner as in a non
networked switch.
Call Offer/Call Waiting (Camp On). This feature operates in the same manner as in
a non networked switch. When a called station is busy the caller can press a camp
on key and appear as a ringing call on the second call button. The Auto camp on
feature will not work on calls across a network link if set to ON in MMC 110.
Call Transfer. Calls answered in one network node can be transferred to a station or
station group in another network node.
Transfer Retrieve. Calls on Transfer Hold during a screened transfer can be re-
trieved by pressing the call button for that call.
Transfer Recall. Calls transferred across a network link will recall to the transferring
station after the originating systems transfer recall timer expires. After recalling, if
not answered prior to that systems attendant recall timer expiring, the call will re-
call to that systems designated operator group. Attendant recalls will not recall to a
‘Centralized Attendant”.
DID with Pass Through. Incoming DID, DNIS or DDI calls can be routed through one
switch across a network link to be processed by the DID table of the destination
switch.
Do Not Disturb (DND). This feature operates in the same manner as in a non net-
worked switch. There is an option in MMC 823 to determine the type of DND tone
sent across the network link.
Caller ID. Caller ID in its various forms that are currently available (Analog CID Name
and Number, ANI Number, PRI Name and Number and BRI number) will be trans-
ported across the network link with the original call.
Centralized Attendant. This feature basically allows a user in any switch to dial “0”
and ring at the designated Central attendant group. Each system on the network
requires its own designated attendant group for local usage, recalls and the like.
Intercom Calling/Uniform dialing plan. Station to station and station to group calls
can be made across the network link without having to dial an access code for a
call within the network. LCR can also be programmed to route calls across a net-
work link to access local trunks in another networked system.
4.21 
						

							Centralized Voice Mail with Message Waiting Lights. This feature will only operate
with Cadence and/or SVMi voicemail systems only. Users in one node can call
forward (CFNR, CFB & CFU) to the Cadence group in a different switch and mes-
sages left in that switch will be indicated on the VMSG key in the origination switch.
Messages can be returned to the CVMAA by pressing the VMSG key.
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from an 4SLI card may be connected to tele-
phone company-provided OPX circuits to remote locations. 8SLI cards and KDb-
SLIs do not support off premises extensions.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators
can use the In/Out of Group feature to meet flexible operator requirements. Opera-
tor groups are selectable per ring plan.
OVERFLOW
OPERATOR
When calls ringing a operator group go unanswered, they can overflow to another
destination after a programmed period of time. The operator group has its own
timer. The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own
timer. The overflow destination can be a station or station group.
OVERRIDE CODE
This feature allows users to make emergency outside calls from a station that has a
forced code such as Account code or authorization code enabled but without re-
quiring them to enter a forced code. The basis of this feature is an override code
table containing 5 entries of up to 11 digits each. The iDCS 500 will examine digits
that are dialed from a station to see if they match any entry in the Override Code
table. If the digits match the table, the system will process the call without requiring
a forced code.
PAGING
System software allows the use of four internal and four external paging zones.
Stations can page any individual zone, all internal zones, all external zones or all
zones simultaneously. Using system programming, each station may be allowed
or denied the abilities to make and/or receive page announcements to any zone or
combination of zones.
4.22 
						

							PARK ORBITS
The system has 10 park orbits (0–9). These orbits can be used to park calls prior to
paging and allows the call to be retrieved by dialing a park code plus the orbit
number. Calls parked in this manner can also be retrieved by dialing the park
pickup code (10) plus the station or trunk number. This feature is in addition to Call
Park and Page.
PRIME LINE SELECTION
Any station can be programmed to select a specific line, trunk group, telephone
number, station or station group when the handset is lifted or the speaker key is
pressed (same as Hot Line feature).
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This
allows up to four other parties to join your conversation by simply pressing the line
button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originat-
ing station if not answered within a programmable time. A recall that goes unan-
swered for the duration of the attendant recall timer will recall to the system opera-
tor group. Hold, transfer, camp-on and attendant recalls have individual program-
mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a
remote location for the purpose of making changes to the customer data. The mo-
dem card and a PC using an optional software package will be needed to imple-
ment this feature.
RING MODES
TIME BASED ROUTING –PLANS
Each C.O. line can be programmed  to ring at any station or station group. Each
line can be assigned a ring destination based on six (6) different ring plans based
on time of day and the day of the week. The system operator (intercom dial “0”)
can also be a different station group for each ring mode.
4.23 
						

							AUTOMATIC / MANUAL
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will
remain in this ring plan until manually taken out.
HOLIDAY SCHEDULE
The system has a table of 20 dates that are used to define holidays. On a date
designed as a holiday the system will remain in a ring plan for that calendar day
providing the system was already in night service. This feature will override the
ring plan time table.
TEMPORARY OVERRIDE
At any time the system can be forced into a specific ring plan for a temporary pe-
riod of time until the next scheduled ring plan automatically takes effect.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging
system. Outside lines, door phones and station groups may ring over page in the
day or night mode.
SECRETARY POOLING
Each keyset may be defined as an executive (BOSS in programming) or a secre-
tary (SECY in programming) in system programming. Each executive can have up
to four secretaries and each secretary can have up to four executives. These ar-
rangements are known as executive/secretary pools. There can be multiple pools
in a system. When an executive is in DND, all calls to the executive ring the first
secretary assigned to that executive; if that secretary is busy, the call hunt to the
next available secretary assigned to that executive. If the secretary must communi-
cate with the executive while he/she is in DND, pressing the corresponding execu-
tive button on the secretary’s keyset results in an Auto Answer intercom call being
made to the executive (providing the executive is free). The iDCS 500 L version
software has a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls. A station can only be the executive of one
secretary pool. In addition, a station cannot be in more than one pool.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus fac-
simile machines, answering machines, loud bells, computer modems, cordless
phones and credit card machines. When connecting customer-provided equip-
ment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT sta-
tions. This is helpful when optional devices cannot detect iDCS 500 intercom ring
cadence.
4.24 
						

							SPEED DIAL NUMBERS
A library of 1500 speed dial numbers may be allocated as needed for iDCS 500-M
version software and 2500 speed dial numbers for iDCS 500-L version software.
The system list can have up to 500 numbers and each station can have up to 50
numbers. Speed dial numbers are assigned in blocks of ten. Each speed dial
number may contain up to 24 digits.
SPEED DIAL BY DIRECTORY
The iDCS 500 system provides the user with the ability to look up a speed dial
number and place the call. There are three speed dial selections: personal, sys-
tem and station. This feature requires a display keyset.
STATION HUNT GROUPS
System programming allows up to 20 station hunt groups on a iDCS 500-M system
and 50 station hunt groups on a iDCS 500-L system. One of three ring patterns—
sequential, distributed and unconditional—is available for each group. Each un-
conditional group may contain a maximum of 32 stations and each sequential and
distributed group may contain a maximum of 48 stations. A station may be as-
signed to more than one group. Each station group has its own recall timer for calls
transferred to that group. With L version software there is a Next Hunt timer for each
group to provide circular hunting within the group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting
a customer-provided printer or call accounting system will allow collection of these
records. Each call record provides the following details: station number, outside
line number, start date, start time, duration of call, digits dialed (maximum 18) and
an account code if entered. The system may print a header followed by 50 call
records per page or send continuous records with no header for use with a call
accounting machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.
STATION PAIR
This feature allows station to be assigned as a “pair”. That is to say a primary and
secondary. Calling the primary station will make both stations ring. Selected fea-
tures such as Message Notification, DND, Callback, and Class of Service act as
one station. This is convenient when an individual has two offices or an office ex-
tension and a cordless extension.
NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.
4.25 
						

							SYSTEM ALARMS
A DISA alarm will warn the customer if the DISA security system has been triggered
by too many incorrect password attempts. The alarm can ring any station or group
of stations and show an appropriate display at the assigned stations.
SYSTEM MAINTENANCE ALARMS
The iDCS 500 continuously performs internal system diagnostics. When either a
major or minor fault is detected the system can ring stations with an ALARM KEY
assigned. The keyset display shows information that includes the description, lo-
cation and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset
or sent to a printer (see sample Alarm Report in section 4.11 of this document).
NOTE: System Maintenance Alarms are only available and with a LAN module
installed on the MCP card.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory
name. This name will appear on keyset displays to provide additional information
about lines and stations.
TENANT SERVICE (2)
The iDCS 500 supports two forms of tenant service as detailed below.
SYSTEM SPLITTING: In the first form there are several programs that allow the idcs
500 to be installed in tenant applications. These features allow a technician to split
the system in two with each tenant having individual control over operator groups,
page zones, speed dial numbers, night service (manual or automatic), DISA and
customer level programming. Each tenant is totally separate in the system and no
intercom calling between tenants is permitted.
PORT SPLITTING: In this form of tenant services system programming is used to
allow or deny access for making and receiving calls on a per station basis. These
settings can be applied to Trunks, trunk groups, stations and station groups. This
allows common items on the system such as the operator group and LCR to be
used by everyone on the system while ensuring that each company can only ac-
cess their own lines and incoming calls.
TOLL RESTRICTION
There are 500 allow and 500 deny entries of 11 digits each. Each of these entries
can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and
operator-assisted calls, as well as specific area and office codes, can be allowed
or denied on a per-class basis. Class A stations have no dialing restrictions and
Class H stations cannot make outside calls.
4.26