Philips Trim 1 Service Manual

							TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-23
PC Card/USB Memory Stick Issues
Paper does not tear 
off cleanly, or paper 
stops at the wrong 
spot„Wrong paper size 
setting. 
„Wrong method is 
being used to tear 
off paper.Paper tears cleanly and 
advances correctly.
„Check that paper size is 
correctly set in the 
cardiograph 
configuration.
„Refer to the PageWriter 
Trim Instructions for Use 
for proper method for 
tearing paper.
Blank pages printed 
after ECG report
Wrong paper size 
settingNo blank pages print 
after changing paper 
size.Check that paper size is 
correctly set in the 
cardiograph configuration.
On Chinese 
cardiograph, test 
report is missing 
Chinese characters
Only the Chinese 
application is updated 
on an English language 
option cardiograph.ECG report print 
correctly after the 
software application is 
reinstalled.Reinstall the software 
application and kernel using 
the 
Install All option (see 
page B-1).
All other errors
Unknown error Contact Philips Medical 
Systems for further assistance 
(see page 1-32).
Table 5-9 PageWriter Trim II/III/Rx Printer Issues (continued)
SymptomPossible Cause & 
Investigation StepConfirmation Solution
Table 5-10 PC Card / USB Memory Stick Issues 
SymptomPossible Cause & 
Investigation StepConfirmation Solution
Occasionally, 
copying ECGs from 
archive to a PC card/
USB Memory Stick 
fails.
 
PC card or USB 
memory stick 
subsystem time-out 
failure
Action: Retry the 
transfer operation.Operation succeeds 
without error.Write operations occasionally 
fail for PC card/USB memory 
stick.
If this condition reoccurs 
persistently, replace the PC 
card/USB Memory Stick.
Modem is 
unavailable after 
removing and 
reinserting the PC 
card or reconnecting 
USB Memory Stick 
into the cardiograph. 
Main controller error
Action: Press the On/
Standby button to put 
the cardiograph into 
Standby. Then, press 
the restart button (see 
page 5-33).
Modem is now 
available.Hot-swapping the modem 
after system boot is not 
supported. You must restart 
the cardiograph when 
reinserting the modem PC 
card or reconnecting the USB 
Memory Stick. 
						

							TroubleshootingWireless Troubleshooting
5-24PageWriter Trim Cardiograph Service Manual
Software Installation Issues 
Wireless Troubleshooting
All wireless LAN troubleshooting topics are included in this section. For further assistance 
with configuring the cardiograph for wireless transmission to a TraceMasterVue ECG 
Management System, see the Installing TraceMasterVue and Configuring Communication 
Guide available for download from the Philips InCenter web site (
incenter.medical.philips.com). 
Table 5-11 Software Installation Issues 
SymptomPossible Cause & 
Investigation StepPossible Solutions
An error message 
appears during 
software installation 
that an incorrect 
model, incorrect 
token, or invalid 
token key is being 
installed.The PC card used for 
software installation is 
not fully inserted into 
the PC card slot before 
the cardiograph was 
powered up.
The software 
installation files 
contained on the PC 
card are for the 
incorrect product 
model. 
The token key is 
invalid.
The cardiograph serial 
number is invalid.Ensure that the PC card contains the 
necessary files and is not defective.
Ensure that the PC card is fully inserted 
into the slot on the cardiograph before the 
On/Standby button is pressed. 
Check the PC card slot to ensure that 
there are no broken pins on the 
mainboard connector.
Click the 
Refresh from Source button on 
the Software Installation screen. If no 
proposed revisions are found, the PC card 
was not fully inserted into the slot before 
On/Standby button was pressed.
The Software Application files saved to 
the PC card are not for the correct 
product model. For example, you can 
only install PageWriter Trim III software 
on a PageWriter Trim III cardiograph. 
Download from InCenter the correct 
software files applicable for your 
cardiograph model.
On the 
Please Input Serial Number and 
Token 
screen, ensure that the entered 
information is accurate. If the displayed 
serial number is not identical to the serial 
number of the cardiograph (displayed on 
the rear label next to the 
SN text, contact 
Philips Medical Systems for further 
assistance (see page 1-32).  
						

							TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-25
Table 5-12 Aironet Client Utility (ACU) Error Messages 
Error Message Possible Cause Recommended Solution
„Cisco 
Wireless LAN 
Adapter Not 
Found! 
„Client 
Adapter Not 
Found
„The Aironet Client Utility was 
launched without the wireless 
adapter being inserted into the 
cardiograph
„The wireless adapter was 
ejected from the cardiograph 
1Select OK to close the error 
message.
2Press the On/Standby button 
on the cardiograph.
3Insert the wireless adapter 
into the PC card slot.
4Press the On/Standby button.
WEP Key X Must 
Be 10 Hex Digits!
„An invalid number of 
characters or an incorrect 
character was entered for the 
WEP key indicated. 
„40-bit keys must have 10 total 
characters.
1Select OK to close the error 
message.
2Reenter the characters for 
the invalid key.
WEP Key X Must 
Be 26 Hex Digits!
„An invalid number of 
characters or an incorrect 
character was entered for the 
WEP key indicated. 
„128-bit keys must have 26 
characters.
1Select OK to close the error 
message.
2Reenter the characters for 
the invalid key.
You must enter a 
WEP Key!A WEP key was not entered on the 
WEP keys window.
1Select OK to close the error 
message.
2Enter a WEP key in the 
WEP Keys window.
350 Series Radio 
is Not AssociatedThe wireless adapter is not 
associated to an access point.
„There are several reasons 
why the wireless adapter 
may not be associated to an 
access point. 
„Follow the steps in the 
procedure “Checking the 
Wireless Adapter 
Association to an Access 
Point” on page 5-31. 
						

							TroubleshootingWireless Troubleshooting
5-26PageWriter Trim Cardiograph Service Manual
Table 5-13 PageWriter Trim Cardiograph Wireless Error Messages
Error Message Possible Cause  Recommended Solution
Unidentified PC 
card Adapter: 
Enter the name of 
the PC card 
driver. Driver 
name:________„The wireless adapter is 
inserted incorrectly into the PC 
card slot on the cardiograph
„The wireless adapter was 
inserted into the cardiograph 
when the cardiograph was in 
active use (not in Standby 
mode)
„An unsupported wireless 
adapter was inserted into the 
cardiograph
1Press the Esc key to close 
the dialog. 
2Press the On/Standby button 
on the cardiograph.
3Insert the wireless adapter 
card into the PC card slot.
4Press the Reset button on the 
rear panel of the 
cardiograph. For more 
information, see Chapter 7 
of the PageWriter Trim 
Cardiograph Instructions 
for Use.
Table 5-14 PageWriter Trim Cardiograph ECG Transmission Error Messages
Error Message Possible Cause Recommended Solution
No Reply 
Received From 
Remote Site 
Server„The wireless connection to the 
access point does not exist
„The network connection to the 
TraceMasterVue Remote Site 
server does not exist or is not 
configured properly
„The cardiograph did not 
receive a response from the 
TraceMasterVue Remote Site 
server within a specified 
period of timeFollow the steps in the procedure 
“Checking the Remote Site 
Server Connection” on 
page 5-27.
Unexpected 
Reply Received 
from Remote SiteA connection to the 
TraceMasterVue Remote Site 
server exists, but the server is not 
properly acknowledging receipt of 
the packet data. Follow the steps in the procedure 
“Resolving an Unexplained 
Reply Received from the 
Remote Site” on page 5-30. 
						

							TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-27
Checking the Remote Site Server Connection
Use the following procedure to check that the wireless adapter is communicating with a 
TraceMasterVue Remote Site.
To check the remote site server connection:
1
Check the LEDs on the wireless adapter. See Table 5-15 for further steps.
2Press the On/Standby button for three seconds, then release it to shut down the 
cardiograph.
3Connect a USB mouse to the USB port ( ) on the rear of the cardiograph.
4Press the On/Standby button. 
Table 5-15 LED Indicators 
LED Indicators Recommended Solution
Red LED: blinking 
quickly
Green LED: blinking 
quickly„Move the cardiograph to an area with a strong wireless 
signal. The green LED should then blink slowly or turn off 
completely indicating that the wireless adapter is 
associated with an access point.
„If the green LED continues to blink quickly indicating that 
the wireless adapter is still not associated to an access 
point, follow the steps in the procedure “Checking the 
Wireless Adapter Association to an Access Point” on 
page 5-31.
Red LED: off
Green LED: off
„Ensure that the wireless adapter is securely inserted into 
the PC card slot on the rear of the cardiograph. 
„Push the On/Standby button to put the cardiograph into 
Standby.
„Push the On/Standby button again.
„Check the status LEDs on the wireless adapter. If the 
LEDs are still not illuminated, contact the Philips 
Response Center for further assistance. 
Red LED: blinking 
quickly
Green LED: off or 
blinking slowlyThe wireless adapter is associated to an access point. Go to 
Step 2 in this procedure. 
						

							TroubleshootingWireless Troubleshooting
5-28PageWriter Trim Cardiograph Service Manual
5When the software identification screen appears, press the Ctrl () + Shift () 
+ 6 ( ) keys at the same time.
Figure 5-18 PageWriter Trim Software Identification Screen
6
The PageWriter Trim Wireless LAN Installation screen appears. Click on the Configure 
Wireless LAN Card
 button. 
Figure 5-19 PageWriter Trim Wireless LAN Installation screen
7
The Aironet Client Utility (ACU) window appears. Click the Status tab. If green or 
yellow bars appear on the 
Signal Strength or Signal Quality fields, this indicates an active 
connection. If the bars are red, try moving the cardiograph to an area with a stronger 
wireless signal. For information on performing additional diagnostic tests from the Status 
tab, see the Cisco Aironet Wireless LAN Client Adapters Installation and Configuration 
Guide for Windows CE available for download from: 
www.cisco.com.
8
Verify that the IP address information on the cardiograph network screen is correct (DHCP 
or Static IP) and that the computer name is also correct.The DHCP IP address is displayed 
on the ACU screen. If DHCP is being used, the DHCP lease may have expired. To 
reacquire an IP address, press the On/Standby button on the cardiograph to enter Standby, 
then press the button again to return the cardiograph to active use.  
						

							TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-29
9Ping the TraceMasterVue server from the cardiograph. Follow the procedure in Table 5-
Table 5-16 Pinging the TraceMasterVue server from the cardiograph
To ping the TraceMasterVue server from the PageWriter Trim 
cardiograph:
1
If the cardiograph is in active use, press the On/Standby button for 
three seconds, then release it to shut down the cardiograph. 
2Connect a USB mouse to the USB port ( ) on the rear cardiograph 
(if not previously connected). 
3Press the On/Standby button to restart the cardiograph. When the 
PageWriter Trim software identification screen appears, press Ctrl 
() + Shift ( ) + the Trim Knob at the same time.
Note: The software identification screen disappears after five seconds. If the 
key sequence is not entered in time, restart the cardiograph.
Figure 5-20 PageWriter Trim Software Identification Screen
4
An Access Code window appears. If the Access Code window does not 
appear, try the left CTRL+SHIFT+Trim Knob sequence again.
5Type in 1573. The Service Utility screen appears. 
6Click on the pull-down menu under Diagnostic Tests. Press the up or 
down arrow key (on keyboard) to select 
Network Ping. 
7Click the Start button. The Ping Test window appears. 
8Type in the IP address of the TraceMasterVue server. Click the Ping 
button.
If the test succeeds, ensure that you can ping the cardiograph from the 
server, as described next. Then retest ECG transmission. 
If the test fails, ping the access point. Consult your network 
administrator for information on pinging the access point.  
						

							TroubleshootingWireless Troubleshooting
5-30PageWriter Trim Cardiograph Service Manual
16.
10If the access point ping test fails, most likely there is an IP configuration issue. Consult 
your network administrator for further assistance. It may be helpful to connect the 
cardiograph to a hardwired Ethernet connection for further IP configuration 
troubleshooting.
Resolving an Unexplained Reply Received from the Remote 
Site
Use the following procedure if the error message Unexpected Reply received from Remote 
Site
 appears when transmitting ECGs to a TraceMasterVue ECG Management System.
To resolve an unexplained reply received from the remote site:
1
On the Configuration screen, under the Remote Sites tab, check that the Remote Site 
server URL is in the correct format. Ensure that the Remote Site Server URL includes a 
forward slash at the end of the URL. An example of a valid URL is: 
http://192.168.0.1/EMSCOMM/
2
If the URL is correct, consult the TraceMasterVue system administrator for more 
information. The TraceMasterVue server may need to be reset.
To ping the cardiograph from the server:
Before proceeding, have available the IP address of the target cardiograph. 
1On the TraceMasterVue server, select Start > Run, and type cmd in the 
Run dialog box. 
2In the Command shell, type the following:
ping 
For example, ping 161.99.23.55 Table 5-16 Pinging the TraceMasterVue server from the cardiograph 
						

							TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-31
Checking the Wireless Adapter Association to an Access 
Point
Use the following procedure when a wireless adapter is not associating with an access point. 
1Check the LEDs on the wireless adapter. See Table 5-17 for further steps.
2Press the On/Standby button for three seconds, then release it to shut down the 
cardiograph.
3Connect a USB mouse to the USB port ( ) on the rear of the cardiograph.
4Press the On/Standby button. 
5When the software identification screen appears, press the Ctrl () + Shift () 
+ 6 ( ) keys at the same time.
Table 5-17 LED Indicators
LED Indicators Recommended Solution
Red LED: blinking quickly
Green LED: blinking quickly1Move the cardiograph to an area with a 
strong wireless signal. The green LED 
should then blink slowly or turn off 
completely indicating that the wireless 
adapter is associated with an access point.
2If the green LED continues to blink 
quickly indicating that the wireless adapter 
is still not associated to an access point, go 
to step 2 in this procedure.
3If LEAP authentication is used, ensure that 
the LEAP credentials are enabled. For 
more information, See Enabling LEAP 
Credentials on page C-10..
Red LED: off
Green LED: off
1Ensure that the wireless adapter is securely 
inserted into the PC card slot on the rear of 
the cardiograph. 
2Press the On/Standby button to put the 
cardiograph into Standby.
3Press the On/Standby button again.
4Check the status LEDs on the wireless 
adapter. If the LEDs are still not 
illuminated, contact the Philips Response 
Center for further assistance. 
Red LED: blinking quickly
Green LED: off or blinking slowlyThe wireless adapter is associated to an access 
point. Go to Step 2 in this procedure. 
						

							TroubleshootingWireless Troubleshooting
5-32PageWriter Trim Cardiograph Service Manual
Figure 5-21 PageWriter Trim Software Identification Screen
6
The PageWriter Trim Wireless LAN Installation screen appears. Click on the Configure 
Wireless LAN Card
 button. 
Figure 5-22 PageWriter Trim Wireless LAN Installation screen
7
The Aironet Client Utility (ACU) window appears. Ensure that the correct profile is 
selected in the 
Select Active Profile drop-down list. 
8Ensure that the message 350 Series Radio is Associated appears on the ACU window. If it 
does not, proceed to step 9.
9Ensure that the access point is turned on and is operating.
10If the wireless adapter still cannot associate with the access point, contact your network 
administrator to ensure that all settings are correct for both the wireless adapter and for the 
access point. 
– If MAC or IP filtering is enabled at the access point, ensure that the wireless adapter 
MAC address or IP address is added to the list.