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Philips Trim 1 Service Manual

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    							TroubleshootingPower On and Power Off Sequence
    PageWriter Trim Cardiograph Service Manual5-3
    Figure 5-15 Trim II/III/Rx Power On Sequence 
    						
    							TroubleshootingPower On and Power Off Sequence
    5-4PageWriter Trim Cardiograph Service Manual
    Figure 5-16 Trim I Power Off Sequence
    Figure 5-17 Trim II/III/Rx Power Off Sequence 
    						
    							TroubleshootingPower On and Power Off Sequence
    PageWriter Trim Cardiograph Service Manual5-5
    Special Note About Software Version A.01.03 
    Please note that the power up sequence for software version A.01.03 may differ from the 
    process described in Figure 5-14 and in Figure 5-15. There are circumstances where the power 
    up sequence can be delayed by up to a maximum of 50 seconds. This can occur with installed 
    software version A.01.03 when the PIM is not connected to the cardiograph (or a defective 
    PIM is connected to the cardiograph) and AC power is applied to the cardiograph. 
    NOTEAlways ensure that the Patient Interface Module (PIM) is connected to the cardiograph before pressing 
    the On/Off button and returning the cardiograph to active use. 
    PageWriter Trim I Power Sequence
    To return the cardiograph to active use if the PIM is not connected or a defective PIM is 
    connected:
    1
    If the Patient Interface Module (PIM) is not connected to the cardiograph or a defective 
    PIM is connected, press the On/Off button. 
    2Five squares ( ) will appear at the upper left corner of the display.
    3The display will then go blank for approximately 50 seconds.
    4The error code 0207 will appear on the display.
    5Press any key other than the On/Off key to return the cardiograph to active ECG mode 
    use.
    6Connect the PIM or replace the defective PIM.
    7The cardiograph will operate normally and requires no further intervention. 
    PageWriter Trim II/III/Rx Power Sequence 
    To return the cardiograph to active use if the PIM is not connected or a defective PIM is 
    connected:
    1
    If the Patient Interface Module (PIM) is not connected to the cardiograph or a defective 
    PIM is connected, press the On/Off button. The power up sequence can take up to 50 
    seconds to complete. 
    2The message PIM test results. Please check the patient interface module connection 
    will appear. 
    3Turn the Trim Knob to highlight OK and then press the Trim Knob to select it. The 
    cardiograph can be returned to active ECG mode use.
    4Connect the PIM or replace the defective PIM.
    5The cardiograph will operate normally and requires no further intervention. 
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    5-6PageWriter Trim Cardiograph Service Manual
    Troubleshooting Cardiograph Issues
    The troubleshooting information in this section will help you to localize a fault and to correct 
    it. 
    The following charts list symptoms and the steps to follow to investigate and solve the 
    problem. Several failure mode symptoms may actually be hardware induced or triggered, and 
    may require board replacement or opening of the cardiograph for inspection, please contact the 
    Philips Response Center for further assistance. See Contacting a Philips Response Center on 
    page 1-32.
    Display Issues
    Table 5-1 Display Issues 
    SymptomPossible Cause & 
    Investigation StepConfirmation Solution
    Screen is dark and 
    shows no imageCardiograph is in 
    standby
    Action: Press the On/
    Standby button on the 
    front display.Confirm the cardiograph 
    wakes up.User training on proper 
    use of Standby.
    Contrast has been 
    adjusted to the lowest 
    degreeConfirm there is faint 
    image in the LCD. Push Ctrl and down 
    arrow key 
    simultaneously to adjust 
    contrast high enough. 
    Screen is dark and 
    shows no imagePower issue: AC cord
    Action: Inspect AC power 
    connections.AC is applied but AC 
    Power On indicator LED 
    is dark.Ensure AC cord is not 
    damaged and is plugged 
    into appropriate live AC 
    power socket.
    Power issue: Battery
    Action: Open battery 
    compartment door and 
    inspect battery condition.AC is not attached and the 
    battery is inserted into the 
    cardiograph. Push the On/
    Standby button. The 
    screen remains dark.Replace battery.
    Power issue: Supply AC is applied but AC 
    Power On indicator light 
    is not lit.
    AC cord and connection 
    are verified and are good.Cardiograph must be 
    serviced to replace 
    power supply, contact 
    Philips Medical Systems 
    (see page 1-32).
    Power off mode failure With battery plugged in, 
    the printer is making a 
    clicking sound every 6 
    seconds. Press rear restart button 
    to reset the cardiograph 
    (see page 5-33). 
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    PageWriter Trim Cardiograph Service Manual5-7
    Screen is dark and 
    shows no imageLCD panel failure Replace with a new LCD 
    panel to see if it functions 
    normally. Replace with a new LCD 
    panel. Contact Philips 
    Medical Systems (see 
    page 1-32).
    LCD backlight board 
    failure. Replace with a new 
    backlight board to see if 
    the LCD functions 
    normally.Replace the LCD 
    backlight board. Contact 
    Philips Medical Systems 
    (see page 1-32).
    Main controller board 
    failure With the battery plugged 
    in, the printer is making a 
    clicking sound every 6 
    seconds. 
    Pressing the restart button 
    (rear or cardiograph, 
    page 5-33) does not reset 
    the cardiograph.Cardiograph must be 
    serviced to replace main 
    controller board, contact 
    Philips Medical Systems 
    (see page 1-32). 
    Screen shows CRC 
    check failureApplication software is 
    damagedCardiograph stops at the 
    software identification/
    copyright screen and a 
    warning message appears 
    that states 
    CRC failed.Reinstall software 
    application (see page A-
    1) or (see page B-1). 
    Confirm successful 
    software installation (see 
    page A-9) or (see page 
    B-10).
    A dialog shows 
    software version 
    information with a 
    black backgroundFile system is destroyed  The cardiograph remains 
    on the black screen. A 
    dialog shows software 
    version information, 
    including the loader and 
    kernel version and the 
    PCMCIA storage card 
    status.Wait 2 minutes and 
    perform full software 
    installation again (see 
    page A-1) or (see page 
    B-1). 
    Confirm successful 
    software installation (see 
    page A-1) or (see page 
    B-1).
    Table 5-1 Display Issues (continued)
    SymptomPossible Cause & 
    Investigation StepConfirmation Solution 
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    5-8PageWriter Trim Cardiograph Service Manual
    Keyboard/Trim Knob/Dedicated Key Issues 
    Table 5-2 Keyboard/Trim Knob/Dedicated Key Issues 
    SymptomPossible Cause & 
    Investigation StepConfirmation Solution
    Keyboard is 
    unresponsiveKeyboard controller 
    subsystem has failed.
    Action: restart cardiograph 
    using rear button (see page 
    5-33) and launch the 
    Service Utility. Perform 
    the Keyboard Test.Unable to enter Service 
    mode after restart. 
    Keyboard is still 
    unresponsive. The cardiograph must 
    be serviced to inspect 
    and possibly replace 
    the keyboard, cabling, 
    or main controller 
    board. Contact Philips 
    Medical Systems for 
    assistance (see page 1-
    32).
    Keyboard is typing 
    incorrect characters Keyboard controller 
    subsystem has failed. 
    Action: Restart cardiograph 
    using rear button and 
    launch Service Utility (see 
    page 4-7). Run the 
    Keyboard Test. Keyboard is now 
    functional. Occasional recoverable 
    keyboard failures have 
    been observed. If 
    failures persist, 
    cardiograph must be 
    serviced to inspect and 
    possibly replace 
    keyboard, cabling, or 
    controller board. 
    Contact Philips 
    Medical Systems for 
    assistance (see page 1-
    32).
    Keyboard is typing 
    incorrect characters Keyboard has Caps Lock 
    enabled. 
    Action: Inspect the 
    incorrect typed characters 
    on the display. If only the 
    case of the characters is 
    incorrect, press the 
    Caps 
    Lock
     key.Do the characters now 
    appear correctly? User training on Caps 
    Lock use.  
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    PageWriter Trim Cardiograph Service Manual5-9
    Keyboard is typing 
    incorrect characters Keyboard controller 
    subsystem has failed. 
    Action: restart cardiograph 
    using rear button and 
    launch Service Utility (see 
    page 4-7). Run the 
    Keyboard Test. Keyboard is now 
    functional. Occasional recoverable 
    keyboard failures have 
    been observed. If 
    failures persist, 
    cardiograph must be 
    serviced to inspect and 
    possibly replace 
    keyboard, cabling, or 
    controller board. 
    Contact Philips 
    Medical Systems for 
    assistance (see page 1-
    32).
    During a software 
    installation procedure, the 
    user selects an incorrect 
    localization option that 
    causes the wrong keyboard 
    version to be selected. 
    Registry is lost.Try to upgrade the 
    software kernel with the 
    correct localization option. 
    Try to upgrade the 
    software application with 
    the correct localization 
    option. Reinstall the software 
    kernel and application 
    and ensure that the 
    correct localization 
    option is selected (see 
    page B-8). 
    Table 5-2 Keyboard/Trim Knob/Dedicated Key Issues (continued)
    SymptomPossible Cause & 
    Investigation StepConfirmation Solution 
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    5-10PageWriter Trim Cardiograph Service Manual
    Signal Acquisition Issues
    Before attempting to troubleshoot a signal acquisition error as a mechanical issue, ensure that 
    the following patient preparation and basic troubleshooting techniques have first been 
    followed.
    Always follow good skin and patient preparation techniques prior to taking an ECG. Proper 
    skin preparation helps to ensure a good quality ECG. Skin is a poor conductor of electricity 
    and frequently creates artifact that distorts the ECG signal.
    To prepare the patient for an ECG:
    1
    Shave hair from electrode sites if necessary (excessive hair prevents a good connection).
    2Wash the skin thoroughly with soap and water.
    3Dry the skin vigorously to increase capillary blood flow to the tissues and to remove the 
    dead, dry skin cells and oil.
    NOTEDo not use alcohol to clean the skin because it dries the skin. If there is no time, rub the 
    electrode sites with gauze to remove the dead, dry skin and to increase capillary flow.
    4
    Always use disposable electrodes, and ensure that the disposable electrodes have not 
    expired. Place the electrodes on flat, fleshy parts of the arms and legs, and place all limb 
    electrodes equal distance from the heart, at the same position on each limb. If a limb site is 
    not available (amputation, injury) place the electrodes closer to the torso.
    5For female patients, always place the electrodes on top of the breast (not underneath the 
    breast tissue).
    6Ensure that all electrodes are firmly attached, and that the lead wires are not pulling on the 
    electrodes. If the electrodes can be moved easily, the electrode connection is too loose. 
    7Reassure the patient and make sure that the patient is comfortable. If the patient has 
    tremors, attach the limb electrodes higher on the patient (closer to the torso), and assist 
    with limiting patient moving while taking the ECG.  
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    PageWriter Trim Cardiograph Service Manual5-11
    After ensuring that proper patient preparation techniques are being followed, and that fresh 
    electrodes are being applied to the patient, review the following table for further assistance. 
     
    Table 5-3 Signal Acquisition Issues 
    SymptomPossible Cause & 
    Investigation StepSolution
    All leads show leads 
    off (red dashed line) 
    continuouslyPIM communications 
    have been lost due to 
    USB patient data cable 
    connection failure, or 
    defective leads are 
    connected to the PIM. 1Check that PIM patient data cable is firmly seated 
    to the PIM connector ( ) on the rear of the 
    cardiograph. 
    2If the PIM is firmly attached, perform the PIM test 
    as described in “Maintenance Tests (Trim II/III/Rx 
    only)” on page 4-1, or for the Trim I as described 
    in “Trim I Diagnostic and Performance 
    Verification Tests” on page 4-17. If the PIM Test 
    fails, replace the patient data cable. If the PIM Test 
    continues to fail with a new patient data cable 
    attached, replace the entire PIM PCA Set. Contact 
    Philips Medical Systems for further assistance (see 
    page 1-32).
    3If the PIM test passes, ensure that all lead wires are 
    fully seated in the PIM lead connectors. 
    4Ensure that all lead wires are intact and that there 
    are no cracks visible in any of the lead wires. 
    5Connect all of the lead wires to a metallic 
    conductive surface or to a shortening bar. 
    – Check the Leads off indicator on the Status 
    Bar. Ensure that no leads are being reported as 
    leads off. 
    – If any of the precordial leads report as leads 
    off, with all limb leads connected, replace the 
    precordial lead(s). 
    – If all leads report as leads off, replace the RL/
    R lead with a lead that known to function 
    normally. If the new lead connected to the RL/
    R connector functions normally, replace the 
    defective RL lead. Once the RL/R lead is 
    operable, proceed to replace any other leads 
    that display as leads off. 
    – If the RL/R lead still displays leads off, the 
    cardiograph will require internal repair, 
    contact Philips Medical Systems for further 
    assistance (see page 1-32). 
    						
    							TroubleshootingTroubleshooting Cardiograph Issues
    5-12PageWriter Trim Cardiograph Service Manual
    One or more leads 
    show leads off (red 
    dashed line) 
    periodicallyImproper or incomplete 
    patient and skin 
    preparation techniquesEnsure that good patient preparation and skin 
    preparation techniques have been followed as 
    described on page 5-10.
    Improperly attached 
    electrodes or lead wires; 
    expired disposable gel 
    electrodesEnsure that the lead adapters are clean and have a tight 
    fit. 
    Ensure that the electrodes are within their shelf life and 
    are firmly attached to the patient. 
    Defib or high noise 
    event 
    Action: Observe 
    frequency and recovery 
    behavior. The PIM performs an automatic ranging action when 
    input signals vary significantly. If this behavior persists 
    in the absence of electrode movement or defib events, 
    the cardiograph should be serviced to inspect and 
    possibly replace the PIM or lead cables. Contact 
    Philips Medical Systems for further assistance (see 
    page 1-32).
    Table 5-3 Signal Acquisition Issues (continued)
    SymptomPossible Cause & 
    Investigation StepSolution 
    						
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