Panasonic Uf 780 Operating Instructions Manual

							Troubleshooting
131
If You Have Any of These Problems
Problem Solving
TAM Interface Trouble 
In Unattended Fax 
Mode (OUT Mode)Fax machine will not 
start to receive with the 
telephone answering 
machine in the auto-
answer mode.Increase the ring count for detection on the telephone
answering machine.--
Mode Symptom Cause / Action Page 
						

							Troubleshooting
132
When something unusual occurs, the display may show one of the Information Codes  listed below.  These
will help you to identify and correct the problem.
Information Codes
Info. 
CodeMeaning Action Page
001 Recording paper jammed when feeding from the 1st
cassette.Remove the jammed paper. 135
002 Recording paper jammed when feeding from the 2nd
cassette.Remove the jammed paper. 135
007 Recording paper did not completely exit out of
machine.Remove the Toner Cartridge and remove the
jammed paper.135
008 Paper cassette is opened while paper is feeding. Remove  the  jammed  paper  and  close  the
cassette.135
010 No recording paper. Load the recording paper. 18
011 Recording Paper Cassette is not loaded properly. Install the Recording Paper Cassette. --
017 Incorrect paper size loaded in the Paper Cassette. Load  the  Paper  Cassette  with  proper  paper
size (A4, LTR or LGL).20
21
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.41
136
140
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).1. Reload the document properly. 
2. Remove the document jam.41
136
041 Out of toner. Replace the Toner Cartridge. 16
043 Toner is getting low.
045 Toner Cartridge is not installed. Install the Toner Cartridge. 16
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door is open.  Close the ADF Door. --
400 During initial handshake, receiving station did not
respond or communication error occurred.1. Check with the other party.
2. Reload the document and send again.--
401 Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Remote station requires the sending unit’s ID Number.
(Fax Telephone Number)Check the remote station.
Program your ID Number (Fax Telephone
Number). (See page 29)--
402 During initial handshake, communication error
occurred.Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set POLLED=ON. --
404/405 During initial handshake, communication error
occurred.Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective 
Reception mode.Check the password or the telephone number
in One-Touch or Abbreviated station.100
102
103
407 No confirmation from the receiving station for the
previous page sent.Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 73 
						

							Troubleshooting
133
Information Codes
Problem Solving
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 73
415 Polling transmission error. Check the polling password. 73
416/417
418/419Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.1. Remote side misdial.
2. Check with the other party.--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document or was
requested to be polled of a confidential document
under any of following conditions.
1. Not enough space in memory to receive the
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.1. Print a File List and check the contents.
2. Wait until unit finishes printing.82
492/493 
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502 Communication error occurred using the internal V.34
Modem.Check with the other party. --
540/541 
542/543
544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --
552/553
554/555Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.Check the remote station. 113
581 Sub-address Password transmission to a unit that has
no Password Sub-address function.Check the remote station. 113
601 ADF Door was opened during ADF transmission. Close the ADF Door and send again. 136
623 No document loaded on the ADF. Reload the document and send again. --
630 Redial was not successful due to a busy line. Reload the document and send again. --
631 During dialing, STOP was pressed. Reload the document and send again. --
634 Redial was not successful due to no response from
the called station or wrong number dialed.
Note: If busy tone was not detected, the machine will
only redial once.Check the telephone number and send again. --
638 Power failure occurred during the communication. Check the power cord and plug. 22
800/816
825Unit was requested to relay a document or
Confidential Communication but has no capability.Check with the other party. --
Info. 
CodeMeaning Action Page
Continued on the next page... 
						

							Troubleshooting
134
Information Codes
NOTE1. After identifying the problem and verifying the recommended action, if the information Codes
keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer. 815 Mailbox is full. Delete a Confidential Mailbox. 112
870 Memory overflow occurred while storing documents
into memory for transmission.1. Transmit documents without storing into
memory.
2. Install Optional Flash Memory Card.52
147
Info. 
CodeMeaning Action Page 
						

							Troubleshooting
135
Problem Solving
If the recording paper becomes jammed in the machine, the display will show an Information Code 001,
002, 007 or 008.
NOTE1. The Recording Paper Jam message display is reset only by opening and closing of the Printer
Cover.
Clearing a Recording Paper Jam
To clear the jam, Info. Code 001, 002 or 008
1(1) Slide out the Paper Cassette and remove
the Paper Cassette Cover.
(2) Remove the jammed or wrinkled paper and
reload the recording paper into the paper
cassette.
To clear the jam, Info. Code 007
1(1) Open the Printer Cover.
(2) Remove the Toner Cartridge.
(3) Remove the jammed paper.
Note:1 If at all possible, try removing the
jammed paper from inside of the
unit first (as shown in the upper
figure) to prevent toner that has
not been fused on the paper from
rubbing off and dirtying the Fuser
Roller.
2 To remove the jammed paper
from the rear of the unit (as
shown in the lower figure),
remove the Recording Paper
Tray Assembly first and gently
pull the jammed paper straight
out; taking care not to tear it. 
						

							Troubleshooting
136
If a document becomes jammed in the machine, the display will show the Information Code 030 or 031.
Clearing a Document Jam
To clear the Document Jam 
1(1) Open the ADF Door.
(2) Remove the jammed document. 
						

							Troubleshooting
137
Problem Solving
If the receiving party reports that the received documents were black, or contained black lines, try making a
copy on your unit to verify.  If the copy is black or has black lines, the document Scanning Area is probably
dirty and must be cleaned.
Cleaning the Document Scanning Area
To clean the Scanning Area
1Open the ADF Door.
2Wipe the Scanning Area gently with a soft
cloth gauze wet with ethyl alcohol.  Be sure to
use a clean cloth, the scanning area can be
easily scratched.
ADF Door
Scanning Area 
						

							Troubleshooting
138
If you find toner on the back of the recording paper, the printer roller in the fuser unit is probably dirty.
Cleaning the Printer Roller (For UF-780)
To clean the Printer Rollers
1
   
1:CLEAN ROLLER?
3:PRINT ORDER FORM?
2
 
The machine will print out 3 Cleaning Charts.
Then, return to standby.
* PRINTING *
CLEANING CHARTS
3
Load the Cleaning Charts into the cassette face down.
4
   
1:CLEAN ROLLER?
3:PRINT ORDER FORM?
5
The Machine will feed out the charts and clean the printer roller.
* CLEANING * 
PRINTER ROLLER
78
11

HOW TO LOAD THE CLEANING CHARTS
1.REMOVE THE PAPER CASSETTE
(If multiple cassette configuration, REMOVE THE UPPER PAPER CASSETTE)
2.SET THESE 3 CLEANING CHARTS IN THE CASSETTE FACE DOWN
3.RE-INSTALL THE PAPER CASSETTE
4.PRESS [FUNCTION][7][8][SET][1][2]
  TO START CLEANING
5.DISPOSE OF THE CLEANING CHARTS
*** SET THIS END TOWARDS THE FRONT, FACE DOWN ***
78
12 
						

							Troubleshooting
139
Problem Solving
If you find toner on the back of the recording paper, the printer roller in the fuser unit is probably dirty.
NOTE1. If you have installed the optional cassette(s), load the Cleaning Charts into the upper cassette.
Cleaning the Printer Roller (For UF-790)
To clean the Printer Rollers
1
   
MAINTENANCE    (1-9)
ENTER NO. OR 
∨ ∧
2
  
The machine will print out 3 Cleaning Charts.
Then, return to standby.
* PRINTING *
CLEANING CHARTS
3
Load the Cleaning Charts into the cassette face down.
 (See Note 1)
4
   
MAINTENANCE    (1-9)
ENTER NO. OR 
∨ ∧
5
  
The Machine will feed out the charts and clean the printer roller.
* CLEANING * 
PRINTER ROLLER
78
11

HOW TO LOAD THE CLEANING CHARTS
1.REMOVE THE PAPER CASSETTE
(If multiple cassette configuration, REMOVE THE UPPER PAPER CASSETTE)
2.SET THESE 3 CLEANING CHARTS IN THE CASSETTE FACE DOWN
3.RE-INSTALL THE PAPER CASSETTE
4.PRESS [FUNCTION][7][8][SET][1][SET][2]
  TO START CLEANING
5.DISPOSE OF THE CLEANING CHARTS
*** SET THIS END TOWARDS THE FRONT, FACE DOWN ***
78
12 
						

							Troubleshooting
140
If document misfeeding occurs frequently, we suggest you adjust the ADF.
Adjusting the Automatic Document Feeder (ADF)
To adjust the ADF
1Slide the Pressure Adjusting Lever to the
desired position depending on the condition.
Position Condition
To prevent no feed trouble
Standard position
To prevent multiple feed trouble1
2
3